Uniphore

NOVEMBER 23, 2021

Syed, SVP, Global Head of Channel, Alliances & Partnerships at Uniphore, and Saurabh Rai, Global Head Analytics & Strategic Initiatives at Tech Mahindra Business Process Services, explore the quantifiable and experiential benefits of conversational automation.

E-commerce 130

E-commerce Innovation Compliance AI 130

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report.

B2B 93

B2B ML CRM Customer Relationship Management 93

Totango

AUGUST 3, 2021

A freemium strategy is one of the best ways to sell a SaaS product. However, to realize these benefits, you must avoid common freemium SaaS mistakes. When deployed correctly, a freemium SaaS sales model can be one of the most effective promotional strategies for selling software products.

Sales 118

Sales Social Media Engineering Technology 118

Lightico

FEBRUARY 1, 2022

In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). We will also look at the benefits of each type of organization and provide some examples. An MGA is an independent insurance agent who sells insurance policies through a network of local offices.

Start-ups 52

Start-ups Business Operations Sales Customer Service 52

Intercom, Inc.

AUGUST 14, 2018

And it requires massive discipline, because as a founder or early stage employee, time spent writing blog posts, hosting podcasts, or shooting videos is time you’re not doing other work that often seems more urgent or impactful. Hold your nerve You only get the compounding benefits of an evergreen strategy if you stick at it.

Non-Profits 182

Non-Profits Sports Gaming Start-ups 182

TeamSupport

NOVEMBER 10, 2020

This blog series highlights excerpts from four key concepts for using services to retain and grow recurring revenue. It is no longer sufficient to sell only product features and assume customers can be successful [after the sale]. Establish Service Programs Aligned to Customer Needs.

B2B 59

B2B Sales Education Business Operations 59

Lightico

MARCH 29, 2022

In this blog post, we will discuss the differences between managing general agents (MGAs) and managing general underwriters (MGUs). We will also look at the benefits of each type of organization’s expertise and provide some examples. The MGU typically charges the consumer a commission fee when they sell the policy.

Healthcare 52

Healthcare Start-ups Business Operations Customer Service 52

ClientSuccess

DECEMBER 12, 2022

Before I explain the benefits of a variable compensation plan, let me discuss the deficiencies of the first two models. This bonus model generally focuses on both quantitative objectives (retention, upsells or cross-sell measures) as well as qualitative ones (contributing to the team mentality). Who Owns the Renewal? Three Models.

Sales 87

Sales NPS Business Growth Customer Satisfaction 87

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. These benefits help make CRM apps one of the most critical technology tools for B2B sales teams. What is a B2B CRM?

B2B 81

B2B Sales CRM Artificial Intelligence 81

The Customer Service Blog

JULY 6, 2023

Petrol stations and supermarkets have shamelessly "pocketed" the benefit of the Government’s fuel duty price cut, which was intended to help motorists struggling with the cost of living crisis. This is the claim of Harriett Baldwin MP, the chair of the Treasury Select Committee.

Retail 52

Retail Transportation Government Customer Service 52

Ameyo Callversations

AUGUST 16, 2022

WhatsApp can be used for many different purposes, such as sending messages to your contacts about the promotions you have going on, sending them links to blog posts you’ve written or company-related articles, or even making small talk with them. A few of the benefits which can be leveraged through WhatsApp automation are: 1.

B2C 52

B2C Sales Innovation B2B 52

Totango

AUGUST 5, 2022

Information about the client’s products and services, features, and benefits. This wide range of compelling benefits makes client onboarding questionnaires invaluable for B2B SaaS brands. Product features and benefits. What product, solution, or service do you sell? What benefits do your products offer clients?

B2B 85

B2B Customer Journey Map Sales Start-ups 85

ClientSuccess

FEBRUARY 8, 2023

In this blog post, we’ll explore three different ownership models that help define roles between sales and customer success teams when it comes to customer renewals. Upsells and cross-sells — Do you have upsells to offer your customers? Consider Model Two if they’re mostly operating on usage-based pricing.

Sales 71

Sales Customer Relationship Customer Retention 71

CSAT.AI

SEPTEMBER 7, 2022

They stand to benefit in longevity and ROI. Large groups of consumers acting en masse through social media, review forums , blogs or video can uplift or damage a brand. If you sell something a consumer really needs, they may resentfully buy it. As we’ve discussed in previous blogs, abuse is bad for both sides.

Customer Service 88

Customer Service Non-Profits Sentiment Analysis Social Media 88

Intercom, Inc.

MARCH 26, 2018

It’s like selling them a brand new car, but then giving them the old user manual. It’s like selling them a brand new car, but then giving them the old user manual. If you’re having trouble measuring this, ask your yourself: is your article fundamentally broken and confusing customers?

Education 190

Education Start-ups 190

SugarCRM

AUGUST 1, 2023

How do you incorporate such technologies into your sales reps’ daily operations Are there any tangible benefits of this technology when leveraged by sales departments? To answer these questions, we need to set the stage: predictive AI can’t do the selling for you. How Does Predictive AI Work in Selling? Get in touch with us !

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

Customers That Stick

DECEMBER 15, 2014

If you read our December 11 blog post , you know that we recently conducted a survey of consumer attitudes on holiday shopping. The Month in Customer Service Blogging. Why You Need Social Media for Customer Support – Five benefits to offering social customer service. Blog mashup monthly mash monthly mashup'

Mystery Shopper 126

Mystery Shopper Contact Center Social Media Retail 126

Totango

SEPTEMBER 17, 2021

But is it the best way to sell a SaaS product? Your product itself serves as your main promotional tool, selling itself by demonstrating value. To address this, it’s critical to design your freemium user experience so that it delivers enough value to sell your product. Why is it so common? Try it free.

Customer Journey Map 75

Customer Journey Map Sales Customer Loyalty Social Media 75

Zendesk

APRIL 18, 2022

In this guide, we will define what is a lead source, provide some lead source examples, explain the benefits of implementing a quality lead source report for your business, and offer up some best practices to follow through the lead funnel. Blog articles. Blog posts, including guest posts. What is a lead source? Email campaigns.

Social Media 98

Social Media CRM B2B B2C 98

Comm100

NOVEMBER 15, 2022

For more information on why digital-first customer service strategies are growing, check out this blog.). The number one benefit of integrating digital channels into a contact centre platform is the ability to grow its customer base. Telephone support simply can’t meet these expectations. Grow customer base. Reduce churn.

Omnichannel 84

Omnichannel Social Media Customer Retention Customer Service 84

Beyond Philosophy

JUNE 22, 2018

But, perhaps most importantly, understanding them helps us design our experiences in such a way that the psychological motivations drive our customers to the products that we want to sell. An example might be a premium service you want to sell that ticks all the boxes. Maybe it has a lot of margin in it. Maybe it is easy to produce.

Customer Expectations 144

Customer Expectations Sales Customer Experience 144

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? A part of that is knowing what sort of tone and voice to use. Be positive.

Customer Service 98

Customer Service Start-ups Government Customer Expectations 98

Totango

APRIL 30, 2021

Your expenses can include the costs of: Salaries, commissions and benefits for marketing and sales team members. Developing marketing content for blogs, social media and video platforms. Customer marketing to promote renewals cross-sells and upsells. Web design and maintenance. Professional services and training.

Customer Acquisition 63

Customer Acquisition Customer Retention Social Media Engineering 63

Totango

DECEMBER 14, 2021

Lay a foundation for gift-giving by conducting market research during the year to find out what types of features, benefits, products, and services most appeal to your customer base. Do a cost-benefit analysis when determining the price point of gifts. The best gifts are those your customers truly want.

Customer Loyalty 83

Customer Loyalty Net Promoter Score Customer Satisfaction Sales 83

Beyond Philosophy

JANUARY 20, 2020

If your door-to-door salesman can get his toe in the door to the prospect from closing it, escalating commitment suggests that the prospect will eventually invite the salesperson in and buy whatever he’s selling. Marketing Benefits from Escalating Commitment Also. My wife, Lorraine, is unfamiliar with this technique.

Start-ups 178

Start-ups Sales Manufacturing Customer Loyalty 178

Beyond Philosophy

AUGUST 25, 2019

Imagine you are selling a used car. How would that be different from selling your vehicle to a stranger? When you’re selling it to your brother, you recognize that this is one point in a much longer relationship. However, we discovered our clients didn’t realize the benefit that they were gaining with us.

Customer Expectations 143

Customer Expectations Gambling Start-ups B2B 143

Totango

OCTOBER 20, 2022

A customer success manager helps customers continually see value in your product by helping them discover new features and teaching them how to use your product to their maximum benefit. They should be comfortable performing sales functions such as encouraging subscription renewals, upselling, and cross-selling. Problem-Solving.

Social Media 92

Social Media Sales Start-ups Customer Relationship Management 92

SugarCRM

MAY 20, 2022

SugarCRM recently launched the Sugar Sell Editions , a simplification of our growing solution portfolio for Sales Automation in the cloud. With it came the dawning of Sell Premier, the flagship CRM solution for businesses with more complex sales scenarios and/or mid-to-large or global sales organizations. Learn More About Sell Premier.

CRM 26

CRM Sales Data Entry Omnichannel 26

Intercom, Inc.

NOVEMBER 20, 2018

What do they perceive as the primary benefits? At the very least, it is worth reading up on SPIN selling and the Sandler sales system , as these are popular sales methodologies among software companies and will help you think about how you structure your approach. How do they describe the category? What features are most appealing?

Sales 178

Sales B2B Start-ups Education 178

Fonolo

MARCH 28, 2023

If you’re considering a career as a customer experience manager for a contact center, this blog post will guide you on how to get there. This involves motivating and inspiring your team, communicating effectively, and making strategic decisions that benefit both the company and the customer.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Zendesk

JANUARY 18, 2022

We bring up communication and alignment issues quite a bit in our blog; that’s simply because these problems are endemic in the industry. S&OP drastically improves communication and consistency across companies—but there are numerous other benefits as well. All these benefits come from the unification of departments and data.

Finance 52

Finance Sales Non-Profits CRM 52

Totango

AUGUST 14, 2020

We have Account Managers that are accountable for the cross-sells, upsells, and renewals with our customers. They have transparency now with the 360-view and have seen a lot of benefits. Customer Success is very focused on expansion through organic, meaning adoption, increasing usage, and identifying those opportunities.

Voice of the Customer 156

Voice of the Customer Start-ups Sales Customer Feedback 156

CSAT.AI

JULY 24, 2019

There is something to be said for benefits and perks. Medical benefits and a week or two of paid vacation are of even greater value and benefit both the agents and the companies they work for. Flat career paths are a hard sell. Coming up on the blog: How contact center workers are abused.

Contact Center 59

Contact Center Sentiment Analysis AI Sales 59

Intercom, Inc.

APRIL 18, 2019

That’s when they came up with a brilliant idea – selling airbeds on their apartment floor for $80 a night. The trick is to think from the outside in – rather than try to build a product and find a market to sell it to, you need to find a demographic and a customer that no other company is serving and then champion them.

Education 112

Education Start-ups Technology Technology 112

Beyond Philosophy

NOVEMBER 17, 2014

The strike is about higher pay, better benefits, more full-time employment opportunities and the alleged retaliation measures taken against employees who dare to speak up about such things. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 164

Customer Experience 164

Totango

FEBRUARY 2, 2021

A distinguishing benefit of customer success software is that it empowers you and your customer to share updates and view results in real-time. The post Customer Success Plans Promote Client Satisfaction appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

Customer Satisfaction 127

Customer Satisfaction Customer Service 127

Beyond Philosophy

NOVEMBER 21, 2017

This means that retailers who sell lots of products at a loss during the holiday haven’t built any value or customer goodwill for the coming year. It is responding this holiday season by rolling out a new rewards program that aims to give these loyal shoppers special benefits and perks. Why It’s Better to Focus on Experience.

Retail 124

Retail Sales Gaming Customer Loyalty 124