Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. In this blog, we will explore everything related to inbound call center software. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. However, hybrid work comes with an added layer of complexity as the workforce is both remote and on-site. Let’s find out.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Execs In The Know

MARCH 31, 2023

When customer service agents have the tools they need to feel empowered in their role, they can generate an invaluable rapport with customers. Bringing agent effort scores into the equation helps companies identify disparities that are hindering their agents’ capacity to provide the best customer experience possible.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

SurveySensum

FEBRUARY 27, 2024

Picture this : You step into Office A, and immediately, the air is charged with positivity and collaboration. But how do you improve it for your company – BY LISTENING TO THE VOICE OF YOUR EMPLOYEES (with the help of a robust employee feedback tool , of course!) What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Today we use different tools, communicate in different ways, and live completely different lifestyles. Businesses can now operate and trade around the world, requiring new ways to share ideas and work collaboratively.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Totango

DECEMBER 8, 2020

As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. . Collaborating on strategy and problem solving. Achieving client goals through meaningful engagements and digitally documenting their strategy.

Touchpoint 95

Touchpoint Start-ups Customer Experience 95

Hodusoft

FEBRUARY 1, 2023

In this blog, we’ll take a closer look at the role of business phone systems for the banking industry, and explore the top 5 service providers in the market. Moreover, it adds up as an initiative to boost employee productivity by ensuring seamless communication and collaboration. What is a banking phone system?

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

ProProfs

MAY 8, 2020

In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. conferencing tools. It is, therefore, important that all the team members are familiar with these tools. How to Choose the Best LMS Software for Employee Training.

Social Media 85

Social Media Government Start-ups Technology 85

Customer Service Life

APRIL 14, 2021

I periodically have a variety of updates and resources that I’ve contributed to that I want to share on this blog. During the conversation, we talked about some recent blog posts I had written. Given that so many contact center employees are working remotely now, I predict that employee experience will be a huge priority.

CX 83

CX Contact Center B2B Customer Service 83

Hodusoft

SEPTEMBER 16, 2022

This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. Auto-provisioning IP phones serve as a powerful tool in business communications management. As IP phones can be activated from anywhere, it supports remote workers. What is IP PBX auto provisioning?

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Totango

OCTOBER 20, 2022

We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. They should also be apt to work with customer success automation tools such as email templates. A CSM should be familiar with the required tool set or have the aptitude to learn.

Social Media 93

Social Media Sales Start-ups Customer Relationship Management 93

TeamSupport

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Proactive support is also triggered by remote monitoring, alerting, and product “call-home” features. TeamSupport is so customizable, it’s perfect for B2B companies.

B2B 64

B2B Omnichannel Sales Technology 64

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Effective Leadership and Collaboration Employee engagement makes workplace communication more efficient and fosters mutual respect, making for better collaboration and leadership. If yes, we have great news for you.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Hodusoft

MAY 24, 2022

This blog will explain why cloud contact centers software is better than on-premise-based call contact centers and how cloud-delivered IP PBX software will adapt to meet the evolving needs of businesses. They have evolved from being just a tool to just for making and receiving calls to a full-fledged tool for customer service.

Contact Center 98

Contact Center Finance Omnichannel Customer Relationship Management 98

ProProfs

AUGUST 2, 2020

When we released the enterprise version of our flagship assessment tool ProProfs Quiz Maker our aim was to provide enterprises a high-performance assessment platform. In this blog, we’ll talk about: How does an enterprise quiz maker help meet business goals? . Enterprises that made the best of ProProfs Quiz Maker.

Compliance 105

Compliance Education Social Media Sales 105

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. It’s 2020, and many businesses are utilizing remote work. Build a diverse team.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Hodusoft

MAY 24, 2022

To maintain their productivity and high morale, it is vital to offer them all the essential call center tools. ACD is perhaps the most important and necessary call center tool that can help agents in the smooth handling of high volumes of calls. ACD- The Best Telephony System to Keep Your Agents Stay On Top of Things.

Contact Center 96

Contact Center Customer Satisfaction Technology Technology 96

ProProfs

SEPTEMBER 15, 2022

Whether working in an office or remotely, conflict is a natural and inevitable part of one’s professional life. In this blog, you’ll learn how to create a conflict-style quiz and the tips you can use to get the maximum benefit out of them. . Collaborating. Collaborating . It doesn’t have to be so. Accommodating.

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

Business Growth 105

Business Growth Customer Service 105

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Foster a positive work culture that emphasizes trust, respect, and collaboration.

CX 64

CX Technology Technology Construction 64

Totango

AUGUST 21, 2020

Shelby Czarnota: Through Totango, we are putting the customer at the center, enabling Aaccount collaboration and transparency supporting our Customer First mindset. A: How was the Totango learning curve for these 13k users especially with so many tools SAP already has? Of these disparate tools and systems, all were homegrown.

Innovation 116

Innovation NPS Touchpoint Start-ups 116

Hodusoft

FEBRUARY 29, 2024

That’s one of their most potent tools to deliver exceptional customer service. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service. MSPs must ensure that their call center is equipped with the right type of technology tools. Read on and thank us later.

Artificial Intelligence 52

Artificial Intelligence Social Media Compliance AI 52

ProProfs

FEBRUARY 28, 2020

Don’t worry; this blog post will help you out in your quest for the best online course platform. Or else, you can use it for in-house employee training as well as training remote employees , customers, resellers, channel partners, and other stakeholders. How To Choose the Best Online Course Platform. Let me explain.

Education 82

Education Compliance Government Start-ups 82

SugarCRM

MAY 24, 2022

Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. Tactics like regular collaboration and marketing automation can help. Tactics like regular collaboration and marketing automation can help. Best Practices for Sales and Marketing Alignment.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

ProProfs

MAY 29, 2020

Specifically, the top virtual team challenges that companies often face relate to collaboration across different time zones, communication gaps, building relationships, and lack of team engagement. So, before you start working with a virtual team, make it your priority to deploy as many of these tools as possible. CultureWizard ).

Start-ups 59

Start-ups Government Gaming Education 59

ProProfs

MAY 3, 2023

This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

This necessitates the use of refined tools for quizzing, whether for academic or business purposes. Whether you are working in an office, classroom, or remotely, this tool can help you meet your unique needs. FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

JANUARY 25, 2022

As employees are the face of your organization and have access to your business data and tools, cybersecurity training for them is necessary. Considering the gravity of the issue, I’ve shared a few cybersecurity tips for employees in this blog post. Timely detection is the best way to deal with it effectively. Use of VPN.

Education 52

Education Engineering Legal Start-ups 52

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. This was a team value that became to talk, when led to a blog post and ultimately this conversation. It was far more advanced than the types of tooling I had seen to support those technologies in Amazon and Facebook.

Engineering 192

Engineering Technology Technology Start-ups 192

Intercom, Inc.

NOVEMBER 20, 2018

While some of these initial conversations may translate into genuine sales prospects, you will be better served in the long run if these are viewed more as product collaborators. “You will be better served in the long run if these are viewed more as product collaborators” It can also help shape marketing messaging.

Sales 178

Sales B2B Start-ups Education 178

ProProfs

DECEMBER 24, 2020

Best OSHA Course. This blog post answers some of the most pressing questions about OSHA compliance training, including how a well-designed and engaging OSHA course can be a vital element for your business. The training should be in a language and vocabulary that employees best understand. This blog post will help you.

Compliance 52

Compliance Construction Education Hospitality 52

Help Scout

OCTOBER 30, 2018

At Help Scout, we build customer support tools , so our customers are at the center of everything we do. The most essential tools in a recruiter’s toolbelt are emotional intelligence and great writing. Center your recruiting strategy on diversity/inclusion best practices. Use your tools wisely. Please go beyond LinkedIn!

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

ProProfs

MAY 21, 2020

worked remotely. In the previous five years, remote work grew 44%. With this spurt in remote work culture, there is a corresponding need for remote workforce training. The best practices in employee training , either local or remote, more or less remain the same. Choose the Best Tools.

Start-ups 98

Start-ups Gaming Technology Technology 98

Hodusoft

FEBRUARY 16, 2024

In this blog, you will get an insight into the role played by IP PBX Software in improving customer satisfaction. We will also delve into the strategies and best practices that let ITSPs leverage the complete potential of IP PBX Software.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Hodusoft

DECEMBER 13, 2023

Let’s take the example of one of the most widely used tech tools in our day-to-day lives—the telephony system. The tool has been around for more than one and a half centuries now. Regular Updates The best thing about a cloud-based PBX phone system is that you don’t have to worry about updates and things related to that.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

ProProfs

FEBRUARY 23, 2022

But for teachers who are new to online learning, it can be a little difficult to know which online teaching strategies work best or even know where to begin with. This is why we have created this comprehensive blog covering some of the best online teaching strategies along with ample resources to help you with the process.

Education 52

Education Start-ups Construction Gaming 52

Hodusoft

APRIL 24, 2024

In this blog post we will discuss everything about ISDN, starting from its origin and evolution to how it works, its pros and cons, and the alternatives. Setting up ISDN typically involves collaboration with your Internet Service Provider (ISP), and much of the process can be managed conveniently from your own home.

Start-ups 52

Start-ups Technology Technology Gaming 52