Hodusoft

JUNE 7, 2023

Since then, it has revolutionized real-time technology as we know it. This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. Key Features of SIP Differences between SIP and VoIP Benefits of SIP SIP call flow Why is Session Initiation Protocol important?

Transportation 52

Transportation Start-ups Engineering Technology 52

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. We’ve highlighted some of those stories on this blog and I’m generally bullish on companies that are working this angle.).

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

Intercom

APRIL 27, 2023

You might say your business prioritizes the needs of your customers. You might even say your customer-service is customer-centric. But do you have what it takes to earn the title of customer-obsessed? Because they know that in the long run, what’s good for the customer will ultimately be good for the business.

CX 52

CX AI Start-ups Customer Service 52

SugarCRM

OCTOBER 7, 2021

As a marketer, you are happy with your campaign since you’ve spent months planning and executing. You started building a relationship based on your business culture and philosophy. You nurtured your relationship, demonstrating value through your content—blog articles, emails, webinars. On to the next? Not so fast!

Customer Acquisition 26

Customer Acquisition AI B2B CRM 26

Confirmit

JANUARY 27, 2020

We thought this blog would be helpful to share with a wider audience so that Confirmit can continue to receive feedback on trends affecting the industry. The issue is whether our traditional statistical concepts are now looking a little tired and whether we need to look beyond these to more holistic concepts and ideas.

Social Media 52

Social Media AI Non-Profits Artificial Intelligence 52

Qualtrics

MAY 12, 2021

How can design research principles of being curious about your target market and learning what they need give you the ultimate edge in creating the best customer experiences? Design research is not about how a product looks (that’s called product design). Why should you do design research? What is design research?

Sentiment Analysis 26

Sentiment Analysis Start-ups Social Media Actionable Insights 26

Fonolo

SEPTEMBER 4, 2018

You know when you’re listening to a podcast interview and the guest says something and you literally smack your head, pause the podcast, and start tweeting? Those last two forces are particularly intertwined in the call center space, as call center jobs are among the easiest to offshore.)

AI 209

AI Contact Center Start-ups Innovation 209

Zendesk

APRIL 18, 2022

Though there may never be a single foolproof formula to generate leads for your business, there are certainly proven strategies you can use in the 2022 market. In this piece, we’ll give you 20 B2B lead generation strategies you can start implementing today. Treat your SQLs as a top priority and your sales statistics will soar.

B2B 98

B2B B2C Sales Social Media 98

SurveySensum

NOVEMBER 14, 2023

So, how can you determine whether your website is user-friendly? You can do that by launching the website feedback surveys. This gathered data can help you to enhance your website as well as their experience. That’s why, you should create straightforward surveys that don’t consume much time of the users.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Hodusoft

JANUARY 10, 2024

Seamless Connectivity: Exploring the World of IP PBX for Hosted Service Providers Would you be surprised to know that many hosted service providers are adopting hosted IP PBX systems and hosted telephony systems more than ever before? Read on to know more. uptime on average after adopting hosted IP PBX solutions.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

Intercom, Inc.

OCTOBER 31, 2019

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. Information is more powerful when you connect it, which is why Woven enriches your calendar with as much information as possible so people can spend time on the things that matter most.

Start-ups 169

Start-ups Technology Technology AI 169

InteractionMetrics

JULY 10, 2023

You need to know how to use it so you can decide for yourself whether it’s the right fit for your company. There’s also no question that “AI” is often slapped onto products and software without most people knowing what it means or what value it adds. Can you justify the cost to your CFO?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Intercom, Inc.

JUNE 6, 2019

But how do you decide when to build an app for your product and what platforms to invest in? Startups building an integration strategy should start by understanding where to add value and what tools people are using to get that value today. Can you augment those tools with integrations? John: Liam, welcome to the show.

Start-ups 190

Start-ups Non-Profits Sales Engineering 190

Help Scout

JULY 29, 2021

So in addition to helping existing customers, great documentation can help you acquire new customers. Reviewing which pages are most popular may suggest to your product or engineering teams where customers’ common confusions are, which could help you find ways to resolve those issues at the product level. Below are our 18 favorites.

Start-ups 142

Start-ups Education Sports Engineering 142

PeopleMetrics

JANUARY 28, 2021

Next to having children, this is my the greatest honor of my life is to work with you and serve you as clients and help you. So why don't we go around and have you all introduce yourselves to everyone - and say what year you joined the team. Why don't you kick off our celebration today? Here's to 20 more.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. To keep your buyers happy and compete with mass retailers, you have to deliver like Amazon with all the charm of Etsy.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Fonolo

FEBRUARY 19, 2019

It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000 th blog post! From the very beginning, we knew we didn’t want the blog to just be a tool for self-promotion. Too many company blogs are filled with recycled press releases and thinly-veiled cheer-leading. Hope you enjoy! Call Center Metrics.

Contact Center 62

Contact Center AI Artificial Intelligence Entertainment 62

ProProfs

DECEMBER 5, 2022

In this blog post, you’ll find everything you need to know to develop and execute a winning talent assessment strategy. You can conduct a talent assessment test for various purposes, such as: Pre-employment assessment to test candidates for job suitability . But, you must implement your assessments strategically.

Start-ups 52

Start-ups Sales Customer Relationship Management Business Growth 52

Kerry Bodine

NOVEMBER 15, 2017

We got a ton of great questions from the attendees, but didn’t have time to answer them all on the call. You’ll find them grouped them into four categories: general questions, how to get started, types of journey maps, and our journey mapping process. Do you ever teach a company to develop these skills internally?

Customer Journey Map 48

Customer Journey Map Contact Center Touchpoint Start-ups 48

Intercom, Inc.

MAY 21, 2020

You wouldn’t want to deploy automation for a customer who has specifically requested a human touch, for example. Here are five quick takeaways: We’ve developed a new metric called ROAR: the rate of automated resolution. If you enjoy the conversation, check out more episodes of our podcast. Thank you for having me.

Start-ups 221

Start-ups Gaming Machine Learning Technology 221

Intercom, Inc.

OCTOBER 22, 2019

That long-term focus on ensuring people find success with your product should lead to higher customer retention, which is the foundation on which thriving businesses are built. That can seem daunting when you think of all the channels and flows and steps involved. What behaviors do you see in customers who churn? The C.A.R.E.

Start-ups 200

Start-ups Customer Retention Touchpoint Education 200

Comm100

MAY 22, 2020

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. You might be wondering “What’s in a name?”, But it is more important than you might think. Omnichannel.

Omnichannel 52

Omnichannel Sales Sports Social Media 52