Comm100

AUGUST 8, 2022

Enter AI chatbots – ever-improving tech that lets organizations automate conservations and meet the modern demands of fast, 24/7 support. Chatbots are software that can hold online conversations through a chat interface. With AI, bots can also improve their responses over time based on customer confidence in their answers.

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Comm100

MARCH 20, 2024

This blog explores the decline of public trust in government, backed by data from the U.S., 24/7 availability with accurate chatbots The integration of chatbots powered by artificial intelligence (AI) can provide 24/7 assistance to citizens. This in turn helps to build public trust in government, as shown by Global Affairs Canada.

Government 78

Government Social Media Artificial Intelligence Legal 78

Comm100

JANUARY 17, 2024

Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony In a world where immediacy and personalization have become the cornerstones of brand communication, the realm of customer service is undergoing a revolutionary transformation. Chapters Chapter 1 What is automation in customer service?

AI 77

AI Customer Service Technology Technology 77

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. For example, Lumoa is the first customer experience platform to offer generative AI insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Intercom

NOVEMBER 29, 2023

The rules of customer support are being totally rewritten, and anyone who thought “this whole AI thing” would eventually blow over is updating their predictions. But what does your team need to do to embrace the all-powerful combination of human and AI-powered support?

Customer Service 89

Customer Service AI Start-ups Innovation 89

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers. Emojis are online communication gold.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Intercom, Inc.

MARCH 20, 2019

If you’ve been reading this blog for the past few years, you’ll likely have heard a common refrain – the way people buy software is changing. The rise of smartphones, messaging, artificial intelligence (AI), and other groundbreaking technologies has led to a new set of expectations for buyers.

Artificial Intelligence 116

Artificial Intelligence Gaming Sales AI 116

Fonolo

MAY 23, 2023

This blog will explore the concept of hyper-personalization to understand its benefits, discuss strategies and consider examples. Improved Conversion Rates By presenting relevant offers and recommendations, hyper-personalization increases the likelihood of converting prospects into loyal customers. Sounds great, right? It’s worth it!

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

SugarCRM

FEBRUARY 1, 2024

Generative AI is the newest technology that has been under the spotlight for some time. According to a recent report by McKinsey Digital , about 52% of the value that Gen AI could deliver applies to customer operations, marketing, and sales. Tailored scripts boost rep confidence, enabling impactful conversations and deal closures.

AI 29

AI Sales CRM Innovation 29

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Machine Learning Finance Healthcare 141

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. AI chatbots with emotional intelligence (EQ) While AI chatbots are becoming commonplace, few are leveraging the potential of chatbots with EQ.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

Execs In The Know

APRIL 28, 2022

Attended automation acts like a GPS system for agents , guiding them to pertinent information and suggesting the best course of action while taking care of repetitive or low-value tasks in the background at lightning speed. Guest blog post written by Laivly. Support and Guidance: The Key to Better Agents.

Contact Center 98

Contact Center Machine Learning Artificial Intelligence Customer Satisfaction 98

Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SurveySensum

NOVEMBER 3, 2023

In this blog, we’ll explore seven customer service trends for 2024. So, before moving on to the trends, let’s have a glance at how AI can further enhance customer service. Nowadays customers expect swift and personalized responses, and AI is the key to meeting your demands while keeping businesses competitive.

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

CSAT.AI

MARCH 8, 2023

In this blog post, we will discuss how you can ensure your customers get the right answer. Making useful suggestions in chat (whether human or AI based), or in how-to guides can help guide customers to use the language that gets them to their answer. This can lead to frustration on their part and lost sales for you.

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

Execs In The Know

FEBRUARY 16, 2023

This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach. By leveraging Zenarate AI Coach, Western Union developed confident, prepared new hire agents before engaging with their first live customer. days to 2 hours.

AI 52

AI Scorecard Contact Center Compliance 52

Comm100

MARCH 21, 2023

With live chat, teams can improve customer satisfaction and increase conversions, while lowering costs associated with traditional phone support. To learn more about the benefits of live chat, read A Comprehensive Guide to Live Chat Software. To learn what determines chatbot success, read The Essential Chatbot Success Metrics.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. These tools can help identify the drivers of satisfaction and dissatisfaction, guiding strategic improvements in service and offerings.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Comm100

JULY 4, 2023

If you’re reading this blog, you’ve likely come to the realization that your customer service & support operations could benefit from chatbots and automation – welcome to the club! Chatbot software varies widely, from simple keyword models to advanced AI-powered language recognition.

ML 52

ML AI Start-ups Machine Learning 52

SugarCRM

MARCH 31, 2022

Free conversion : Our existing customers using SugarCloud Professional or Enterprise editions will be converted at no cost to Sell Advanced with many additional value-add capabilities—and they will keep all functionality that they have today. A pilot of the conversion program was completed successfully in February. No Problem!

Sales 49

Sales CRM AI Omnichannel 49

SugarCRM

JANUARY 11, 2024

Generative AI has recently become a hot topic in all mediums, from business settings to casual conversations. Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. And this has happened for a good reason.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”.

AI 89

AI Customer Service Contact Center Artificial Intelligence 89

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If If you’d like to go into more detail download this free chatbot guide. AI chatbots in higher education can handle a lot of inquiries and tasks, but you shouldn’t expect bots to handle everything.

AI 52

AI Education Start-ups Engineering 52

VOZIQ

APRIL 14, 2023

The first one is: The Definitive Guide to Social CRM by Barton Goldenberg In this book, Barton Goldenberg offers a proven, four-step methodology for succeeding with Social CRM work in any B2B, B2C, or B2B2C organization. For more on churn and insights into successfully winning the churn war, keep an eye out for our blogs.

Customer Service 40

Customer Service Entertainment B2C CRM 40

VOZIQ

APRIL 14, 2023

The first one is: The Definitive Guide to Social CRM by Barton Goldenberg In this book, Barton Goldenberg offers a proven, four-step methodology for succeeding with Social CRM work in any B2B, B2C, or B2B2C organization. For more on churn and insights into successfully winning the churn war, keep an eye out for our blogs.

Customer Service 40

Customer Service Entertainment B2C CRM 40

Lumoa

JANUARY 9, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Read the full answers: Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. ChipRBell | blog “We will continue to struggle with the proper balance between technology and people.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. It’s like having a conversation with a friend who understands you really well.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Comm100

NOVEMBER 10, 2021

In this blog we’ll walk you through the four key steps you need to consider for a highly effective customer service chatbot. This will help to guide your expectations and set targets throughout chatbot deployment. Comm100 AI Chatbot can help customers to book meetings and make payments through connections to other business systems.

Customer Service 80

Customer Service Social Media Artificial Intelligence AI 80

Comm100

MAY 23, 2022

This blog will highlight the key ways that higher education is suffering by not offering digital student engagement and what they can do about it. Lengthy calls that require transfers or holds, focused conversations that make multitasking difficult, and aging technology infrastructure all add up to increased costs for schools to support.

Education 52

Education Transportation CX Start-ups 52

Execs In The Know

SEPTEMBER 28, 2023

This new, 69-page report, the third Consumer Edition report in the CX Leaders series, extends existing datasets in a number of areas critical to the CX industry, including Multichannel Journeys, Self-Help Solutions, AI-Powered Solutions, Consumer Preferences, and many other topics. To learn more about Execs In The Know, visit [link].

CX 40

CX Artificial Intelligence Actionable Insights AI 40

UJET

NOVEMBER 18, 2019

As the presence of technologies such as AI and Machine Learning within the contact center continue growing, and more customers are directed towards bots and self-service options, support agents will become hyper-specialized. AI Goes Internal. The fact is, in many cases, AI can be best served as an internal tool.

Contact Center 78

Contact Center AI Machine Learning Actionable Insights 78

Comm100

FEBRUARY 2, 2022

In this blog we’ll look at the top customer service improvement strategies for 2022, and show you how you can bring your team one step closer to digital CX excellence. . Read more : An Introductory Guide to Task Bots – Automate Routine Tasks & Offer 24/7 Support . But where to begin? Bots that are up to the task .

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

Execs In The Know

FEBRUARY 18, 2023

The Conversation Excellence Lab surveyed over 600 agents to see what they thought of call coaching software today versus what they thought of it when they first started in their roles. Guest blog post written by Lior Torernberg at Balto. Balto unites agents with AI to enable better conversations that deliver results.

Contact Center 52

Contact Center Compliance Start-ups Sales 52

SurveySensum

SEPTEMBER 5, 2023

Dive into this blog to explore 11 actionable insights and uncover the full potential. Enhance the Process with Guided Steps: Create a step-by-step journey with clear instructions. Use helpful tooltips and interactive guided walkthroughs, tours, tutorials, articles, FAQs, and demos to guide users smoothly.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

Fonolo

SEPTEMBER 11, 2018

We got a lot of feedback on last week’s blog , both in private and in public (see this thread on LinkedIn, for example). Contemplating the eventual fate of humans in the customer service process leads to some spicy conversations. The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”.

AI 52

AI Customer Service Contact Center Artificial Intelligence 52

CommBox

MAY 18, 2022

Think how-to guides or tips and tricks-type articles and newsletters, for example. On the other hand, social media allows for a two-way conversation. This closes the gap between a business and its audience, allowing for active conversations, higher engagement, and a stronger relationship. You can also AI to collect data.

Social Media 98

Social Media Omnichannel Customer Acquisition Customer Loyalty 98

Zendesk

AUGUST 4, 2021

Zendesk’s customer service guide for startups. They integrated WhatsApp into the same customer service software they used to track customer emails and calls, making it easier for agents to track customer conversations and respond quickly. That way, you’re laying the groundwork for a customer support strategy that will scale as you do.

Customer Service 98

Customer Service Social Media CX AI 98