ECXO

MAY 16, 2024

This blog post will explore the essence of customer-centric leadership and key factors that form the basis of a successful customer-focused organization. Being customer-centric is not just a trendy phrase; it involves a deeper understanding of and alignment with customer needs, desires, and experiences.

Touchpoint 69

Touchpoint Customer Journey Map Education CX 69

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support: Zendesk knowledge bases. Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Why You Need a Customer Engagement Platform.

Artificial Intelligence 105

Artificial Intelligence Social Media Sales Customer Service Sales 105

Lumoa

NOVEMBER 3, 2022

New signup methods will function alongside SSO Allows you to use one account for all services If you would like your existing account to instead be an account based on your Microsoft or Google credentials, please contact help@lumoa.me Events marked “Done” now highlighted on Impact page! Hint: its a feature, not a bug.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. For instance, when a chat comes in and isn't resolved immediately, a ticket can be created and assigned automatically. What is Automation?

Customer Service 59

Customer Service B2B AI Innovation 59

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Customer satisfaction (CSAT) scores are a vital metric for any business trying to track and improve their customer service and support.

Customer Satisfaction 93

Customer Satisfaction CRM Actionable Insights Social Media 93

Logicalware

FEBRUARY 20, 2024

In our recent blog post, “ Mastering Conversation Orchestration for Enhanced Customer Experience, ” we explored the fundamentals of orchestrating conversations to create seamless customer experiences. For contact centres, the solution lies in adopting a cloud-based omnichannel system.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

Comm100

MAY 23, 2023

This blog will help you on your way, providing the top automated customer service examples that can be used across industries. In this blog, we will cover some of the most common automated customer service examples that you could adopt to improve your team’s and agents’ efficiency and productivity. What is customer service automation?

Customer Service 74

Customer Service Artificial Intelligence Machine Learning AI 74

Inside Customer Service

FEBRUARY 24, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. High customer effort creates disloyalty. Most of us take order confirmations for granted. Many would call or email.

E-commerce 130

E-commerce Start-ups Customer Service 130

Totango

JULY 8, 2022

In order to protect your core business, which is your current customer base, you need to be making the necessary changes to keep up with delivery and communication of value to your customers. It’s time to “shift right.”. What Does it Mean to Shift Right? . How to Shift Right .

CRM 104

CRM Customer Retention Start-ups Touchpoint 104

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. ‘Meet Sarah, a young entrepreneur with a promising business idea. She decided to seek financial assistance from an NBFC for her startup.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Comm100

MARCH 21, 2023

Typically, the most common form of self-service takes the form of a knowledge base or FAQ section on your website. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators.

Customer Service 69

Customer Service Omnichannel Customer Satisfaction Social Media 69

TeamSupport

JUNE 20, 2023

In this blog, we will explore the five best practices that customer support teams should implement to provide great customer experiences even in challenging times. By creating a repository of pre-approved, well-crafted responses, agents can quickly address customer concerns without reinventing the wheel each time.

CX 97

CX Customer Satisfaction Customer Experience Customer Service 97

Comm100

DECEMBER 18, 2023

This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. Generative AI refers to artificial intelligence that can generate new content based on the data it has learnt from. However, like any technology, Generative AI comes with its risks. Find out more about Comm100.

AI 52

AI Artificial Intelligence Gaming Technology 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Utilize storytelling to create an emotional connection with your audience.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Zonka Feedback

OCTOBER 1, 2022

Nowadays, most users prefer to use products that they can use easily and smoothly without getting stuck on something and then following a long process of raising tickets and waiting for customer support agents to respond. Even if they have to raise some concerns, they expect them to be resolved as quickly as possible and with a very smooth process.

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Totango

NOVEMBER 25, 2020

With this feature, you can examine a number of insightful metrics and segment your client base for an optimized customer journey that surpasses what the competition can offer. . The specialty of Customer 360 is creating a real-time picture of customer health across your entire user base. What is Customer 360? . Goals and KPIs.

Net Promoter Score 108

Net Promoter Score NPS CRM Scorecard 108

Totango

FEBRUARY 1, 2022

They had the ability to duplicate SuccessBLOCs that had already been created for other teams and create new ones as well when needed. Qlik’s Vice President of Customer Success Operations and Chief of Staff Chris Wood and his team were on the hunt for a customer success tool that could help them do three things: Streamline processes.

Touchpoint 98

Touchpoint Start-ups 98

Comm100

AUGUST 8, 2022

These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. With a well-established knowledge base integrated, the chatbot can follow a pre-defined conversation flow based on rules to serve up an answer. In this article, we’ll answer your questions like “what is a chatbot?”

Customer Service 81

Customer Service Machine Learning AI Social Media 81

Customer Service Life

OCTOBER 28, 2023

In an article, that is still one of my most commented-on blog posts , I spoke of the true intent of this question. Image by Gerd Altmann from Pixabay Early in my career as a contact center manager, I did many things that make me cringe nowadays. actually means, “Customer, you’ve been talking for a long time. Can we please end this call now?”

Contact Center 104

Contact Center Customer Satisfaction Customer Service Customer Experience 104

Lumoa

NOVEMBER 21, 2023

When it comes to increasing profitability and retaining a loyal customer base, the ability to smartly source, analyze, and use customer feedback data to enhance services and products makes all the difference. In many companies, even though customer experience is regularly measured, data transformation becomes challenging for many reasons.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 13, 2023

So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. A mobile survey tool is a software or application designed to create, distribute, and collect survey responses and feedback from respondents using mobile devices such as smartphones and tablets.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

ProProfs

JUNE 26, 2023

You can evaluate participants’ mastery of the subject matter and ensure they have the knowledge and skills to earn a certification. In this context, let’s understand the meaning, benefits, and types of online certification programs and the steps to create one. How to Create an Assessment Online 2.

Compliance 52

Compliance Education Start-ups Social Media 52

Comm100

FEBRUARY 6, 2024

In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience. Gamification is quickly becoming part of our everyday lives. In fact, the global gamification market size is projected to surpass $116.68 billion by 2032.

Education 40

Education Gaming Artificial Intelligence Machine Learning 40

Totango

JUNE 10, 2022

For us, we identified the biggest problem (CSMs had too many accounts to be proactive) and worked to create structure and processes around how many accounts CSMs had, what qualified a customer to have a CSM, and what the process was in assigning CSMs. In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr.

Start-ups 103

Start-ups Customer Loyalty Customer Satisfaction Sales 103

Execs In The Know

APRIL 8, 2022

Customer lifetime value is the kind of metric you should turn to if you are unsure of the cost you would incur in attracting or retaining customers and would like to ground your strategy in the knowledge that your efforts would produce tangible profits. One metric commonly tracked by businesses is customer lifetime value (CLV).

Net Promoter Score 98

Net Promoter Score Contact Center Omnichannel NPS 98

SurveySensum

SEPTEMBER 14, 2023

And that’s what we’re going to explore in this blog. 5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) 5) HelpStack Multi-Channel Support In-App Knowledge Base Customizable Widgets Contact their team Contact their team 3.9 (5) That’s not it.

Social Media 52

Social Media Start-ups Sentiment Analysis Actionable Insights 52

Zendesk

APRIL 5, 2022

And 70 percent say they’ve made purchase decisions based on the quality of customer support. And 70 percent say they’ve made purchase decisions based on the quality of customer support. We could create a list of customer enablement tips, but the truth is, successful enablement doesn’t require a grab bag of tactics.

Net Promoter Score 52

Net Promoter Score Education NPS B2B 52

UJET

APRIL 1, 2020

Supervisors should be using customized queues, based on support data reports, to manage incoming requests. If there is a frequent, but low urgency issue that is solved with a self-service solution, create the support page and route it through the IVR queue. Each channel carries a different customer urgency.

E-commerce 100

E-commerce Start-ups Customer Experience 100

Hodusoft

SEPTEMBER 14, 2023

This blog post discusses the challenges faced by ISPs while onboarding new tenants and the best practices they can implement to make the tenant onboarding experience as smooth as possible. It can create misunderstandings, frustration, and even improper decision-making. The expectations of customers have increased dramatically.

Start-ups 98

Start-ups Education Invoicing Customer Satisfaction 98

ProProfs

MAY 3, 2023

People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? Using it, you can create awesome-looking tests for education, work, and just for fun. If yes, don’t worry.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

People have been using quizzes for centuries to test knowledge, starting from the days of ancient Greece. Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? Using it, you can create awesome-looking tests for education, work, and just for fun. If yes, don’t worry.

Education 52

Education Start-ups Social Media Technology 52

Shep Hyken

OCTOBER 21, 2022

Your blog, website, and sales deck are pieces of content your customers will read. And to establish a successful knowledge center, they need to include targeted keywords their customers use to find answers. . Creating a systematic workflow is the best way to scale personalized experiences.

Customer Experience 69

Customer Experience Engineering Sales Customer Expectations 69

Fonolo

MARCH 7, 2023

Examples include FAQ sections on websites, chatbots, help center blog forums, self-service account creation, password resetting, and interactive voice technology in call centers. Today’s customers are a demanding bunch. That’s where self-service comes in. and those that require human assistance (“I don’t understand my bill”.)

Social Media 87

Social Media AI Technology Technology 87

Execs In The Know

APRIL 7, 2024

But for the agents, the knowledge of the team being more focused on productivity will naturally lead to more awareness of how they are doing on a day-to-day basis. At the end of the quarter when they go into their review, they will know confidently that they will have a slightly lower number of productive hours based on the team’s goals.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

Logicalware

DECEMBER 18, 2023

For the award, Frost & Sullivan highlighted our knowledge on automation and AI, our secure platform aligned with data residency requirements, a robust partner programme, and our proficiency in seamlessly integrating acquired capabilities into our CCaaS platform. At Puzzel, we fully embraced the power of AI, too.

Net Promoter Score 52

Net Promoter Score AI Artificial Intelligence NPS 52