Beyond Philosophy

JUNE 13, 2019

We discussed the importance of creating a complementary Employee Experience along with your Customer Experience in a recent podcast. We also asked Beyond Philosophy’s employee engagement expert and author of Employee Ambassadorship Michael Lowenstein to join us as well. Lowenstein teaches on this subject.

Customer Experience 165

Customer Experience Start-ups Government CX 165

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike.

Education 52

Education 52

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. What does a positive agent-focused employee experience look like? Enter the agent-focused employee experience.

CX 64

CX Technology Technology Construction 64

Help Scout

NOVEMBER 5, 2018

If I have to be reminded that “cripple” isn’t a word we should be throwing around, how many instances in our ~six years of blog backlog have we used similarly careless language? I decided to audit the blog, HelpU , and our other resources for ableist and other problematic language. Inclusive Language in Four Easy Steps.

Legal 40

Legal Engineering Customer Experience 40

Help Scout

JULY 18, 2018

Some of us have more power than others, but as individuals, we can take a number of thoughtful actions that add up to create a better, more inclusive and inviting culture. How transparency fosters diversity and inclusion — my story. I would “ code switch ” to seem more appealing to the company culture or brand.

Social Media 40

Social Media Start-ups Education 40

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Did you know that almost two-thirds of U.S. employees are disengaged ? Is your company also facing the woes of employee disengagement? If yes, we have great news for you. If yes, we have great news for you. Let’s get right into it!

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Beyond Philosophy

NOVEMBER 3, 2015

His style of management was inclusive, but also you knew who was boss. If you enjoyed this post, you might be interested in the following blogs: Cracking Employee Engagement Through Leadership. Neil would have the biggest impact on my professional life. Neil had a reputation of being a tough boss. He didn’t suffer fools gladly.

Start-ups 154

Start-ups Customer Experience CX Customer Service 154

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. More inclusive: Some people are more comfortable and productive working from home than in the office, while others prefer the social environment of the office. The pandemic has given us a once-in-a-lifetime opportunity to reinvent how we work.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Checking boxes can never fully capture the complexity of our identities. Now in August 2018, we have new data and insights to share and continue the conversation.

Legal 40

Legal Engineering 40

SurveySensum

FEBRUARY 14, 2024

In this blog, we’re going to delve into the best employee feedback tools. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction. In fact, companies with engaged employees outperform those without by 202%. But how do we do that?

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Help Scout

DECEMBER 26, 2018

It was such a good speech we talked her into writing it up for our blog audience. Making Content More Inclusive. In this post, Help Scout Blog Editor Emily Triplett Lentz outlines how we audited our content for exclusionary language (like “crazy,” “lame,” “blind” and so on), and what we learned from the process.

Sales 40

Sales Finance 40

ProProfs

OCTOBER 4, 2022

But, one of the biggest reasons companies fail to abide by regulations is this — poor compliance culture stemming from ineffective compliance assessment and training processes. . Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. You may ask. . Let’s begin.

Compliance 52

Compliance Finance Government Agriculture 52

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. What follows is a lightly edited transcript of the conversation.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Beyond Philosophy

JULY 5, 2015

Management model is far more horizontal, replacing traditional hierarchy; and there is an emphasis on teaming, and inclusion of customers, to create or enhance value. Customer obsession, what I refer to as ‘inside-out’ customer-centricity, has been a frequent subject of my blogs and articles. Customer Sensitivity. Customer Focus.

Customer Service 111

Customer Service CEM Retail Customer Retention 111

Help Scout

OCTOBER 30, 2018

The research shows that the tech talent pool is small and competitive , and that companies must constantly evolve their benefits and culture to attract and maintain these niche skilled employees. Even though this message cuts off mid-word, we think they’re trying to sell this company’s “work hard, play hard” culture as a plus … ?

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

Doing CX Right

JULY 24, 2019

She has her own blog, which is DoingCXRight.com, and talks about all topics related to customer experience. Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. During the interview, we discuss several questions including: IS MEASURING NPS WORTH DOING?

NPS 40

NPS Net Promoter Score CX Close the Loop 40

Qualtrics

SEPTEMBER 24, 2020

Onboarding remote employees presents new challenges for HR and hiring managers, but it also creates new opportunities to reshape your o nboarding process – and welcome new hires in an inclusive and personalized way. Here are some of the common challenges of onboarding remote employees: Difficulty gauging and adjusting to company culture.

Start-ups 20

Start-ups Touchpoint Technology Technology 20

Customer Bliss

OCTOBER 23, 2018

An inclusive and compassionate leader, he’s given every employee a 10% stake in the company. Join me as I discuss what I’ve learned over the course of my 35-year career, so that you can more effectively do the work that needs to be done. Click here to learn more about the course and enroll. . When Business is Personal.

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Qualtrics

JANUARY 30, 2019

On BuzzFeed’s culture: we take a lot of care to ensure that what we’re doing feels authentic, tailored, and appropriate for the culture. But, to people in each of those different parts of the company, we take a lot of care to ensure that what we’re doing feels authentic, tailored, and appropriate for the culture.

Entertainment 20

Entertainment Start-ups Technology Technology 20

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% At best, this conclusion feels like a major s-t-r-e-t-c-h of correlation analysis results.

Customer Experience 104

Customer Experience Customer Loyalty Innovation Customer Satisfaction 104

CX Journey

MARCH 7, 2018

It appeared on their blog on October 18, 2017. to the left) My response was: “That’s a blog post on its own! Without employees, you have no customer experience. It all started with a tweet. (to Too much for 140 characters! But definitely need to start with listening to them.” There are differences. OK, on to the good stuff.

Innovation 52

Innovation Customer Satisfaction Customer Experience Sales 52

Qualtrics

SEPTEMBER 5, 2019

You can still check out her original “Why Qualtrics” story here on the #QualtricsLife blog. The more we grow, the more I believe this is more influenced by company culture than by absolute size, and the Qualtrics culture is one where great ideas can (and do!) So, has your “why” changed? come from anywhere in the organization.

Engineering 22

Engineering 22

ProProfs

JUNE 21, 2020

In this blog post, we’ll be focussing on the State of New York. Reversing the Culture of Silence. Sexual harassment is a serious issue in many U.S. The State of New York (NYS) spent over $11 million on sexual harassment claim settlements in the past decade. Let’s now dive in to see what it is all about.

Compliance 91

Compliance Legal Education Government 91

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles. What follows is a lightly edited transcript of our chat.

Start-ups 215

Start-ups Non-Profits Sports Education 215

Beyond Philosophy

NOVEMBER 28, 2016

That’s largely a function of organizational culture, customer-focused processes – – and the direct and indirect contribution of employees through ambassadorship behavior. and making a true emotional connection. and making a true emotional connection. There’s little doubt that engaged customers can, and do, help shape the brand.

Customer Experience 145

Customer Experience Customer Loyalty Customer Satisfaction Sales 145

Beyond Philosophy

DECEMBER 23, 2015

In the past decade, we’ve seen the number of companies with an individual in the role of Chief Customer Officer (CCO) – nicely defined by Wikipedia as “the executive responsible for the total relationship with an organization’s customers” – grow from under 100 to thousands today. Five Core Areas of Functional Responsibility.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Intercom, Inc.

AUGUST 2, 2018

Creating a culture around experimentation. Adam: When it comes to experimentation in product teams, what does a healthy culture of experimentation look like to you? Claire: In terms of a culture of experimentation, the most important thing is approaching everything with hypothesis thinking. What was yours?

Engineering 140

Engineering Start-ups B2B Sales 140

Comm100

MAY 1, 2018

In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. Luckily, all the online finger-pointing doesn’t have to spill over into the workplace.

Start-ups 41

Start-ups Social Media Education Technology 41

Comm100

FEBRUARY 7, 2018

Maybe it’s missing some key features or isn’t as user-friendly as you had hoped. Regardless of what the problem is, these pitfalls are at best annoying — at worst they can mean not getting proper use of the customer engagement software, or funneling money into an unsuccessful venture.

CRM 41

CRM Social Media Start-ups Touchpoint 41