CX Accelerator

SEPTEMBER 24, 2019

But Customer Experience (CX) specifically holds some challenges that many new leaders can take weeks or months to grasp. But when sharing that you’re a CX professional, you might hear a few common things: “I have no idea what CX is.”. As a CX professional, you likely already have a strong vision of what you want to achieve.

CX 208

CX Education Social Media Government 208

Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. If you’re reading this blog post, you are probably one of them. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

C3Centricity

MARCH 12, 2024

They seek personalized experiences, and value authenticity and engagement over generic sales pitches. Leveraging Data for Personalisation The key to unlocking high-quality traffic lies in data-driven personalization. Consider Netflix, which uses viewing data to personalize recommendations for its users.

Entertainment 90

Entertainment Engineering Education Customer Satisfaction 90

CX Accelerator

APRIL 1, 2022

In the case of mass communication like a marketing message or a letter from someone in the C-suite, the person signing that message should also be available to connect individually with customers. As I conclude, I’ve personally gone through this process more times than I could ever hope to count. Back to CX Accelerator Blog Home.

Legal 266

Legal Contact Center Social Media CX 266

CX Accelerator

SEPTEMBER 24, 2019

But Customer Experience (CX) specifically holds some challenges that many new leaders can take weeks or months to grasp. But when sharing that you’re a CX professional, you might hear a few common things: “I have no idea what CX is.”. As a CX professional, you likely already have a strong vision of what you want to achieve.

CX 182

CX Education Social Media Government 182

CX Accelerator

OCTOBER 28, 2020

Collected and written by your CX DJ, Jeremy Watkin. ,, In the #CXQOTD for Friday, October 16 we challenged our community to come up with a CX playlist. The question was, “What song sums up your aspirations as a CX leader?”. Let’s look at what the CX Accelerator community came up with. But what can I say?

CX 182

CX Start-ups Voice of the Customer Customer Expectations 182

VOZIQ

NOVEMBER 20, 2023

– Forbes Generative AI has already caused ripples in the sea of CX. Read this blog to explore three important predictions for 2024 for customer-facing leaders. A CXO’s Guide to AI-Powered Strategies for Subscription Business Growth – Forbes Navigating customer retention challenges is a common concern for CX leaders.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Zendesk

DECEMBER 14, 2023

“They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Catch us on January 17th where we sit down with Joey Edwards to discuss the research that went into the upcoming 2024 CX Trends report.

AI 69

AI Customer Service Retail Innovation 69

Zendesk

MAY 25, 2022

I have been working in CX for six or seven years. But only when I joined Tymeshift did I feel like I’d really entered the CX community, learned the ins and outs, and saw how important it is: not just for me, but for my whole company. It will also impact you on a more personal level.

CX 98

CX Social Media Start-ups Sports 98

SurveySensum

NOVEMBER 8, 2023

In today’s competitive­ and digital landscape, CX can either build or break a brand. A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

CX Accelerator

OCTOBER 26, 2019

As a CX leader in the video games space, my job is to remove roadblocks so that players can keep doing what they love—collecting things in their favorite game. He believes the key to all true customer experience success starts with the user experience and personal engagement, followed by an amazing set of technology capabilities.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

As a CX leader in the video games space, my job is to remove roadblocks so that players can keep doing what they love—collecting things in their favorite game. He believes the key to all true customer experience success starts with the user experience and personal engagement, followed by an amazing set of technology capabilities.

Customer Service 182

Customer Service Gaming CX Start-ups 182

Taylor Reach Group

APRIL 9, 2020

Everybody wants to improve the Customer Experience (CX) they provide, right? Providing poor CX is incredibly expensive! Research suggests the cost of providing bad CX is climbing rapidly, from $20 Billion USD annually in 2013 to $62B in 2016 ( Forbes-Hyken ) to $83B in 2017 ( Customer Think-Jaiswal ). By Peg Ayers.

CX 173

CX Contact Center Start-ups Customer Experience 173

Win the Customer

SEPTEMBER 8, 2023

In the dynamic world of startups, where every decision can make or break a company’s future, customer experience (CX) stands out as a critical factor for success. In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Comm100

SEPTEMBER 26, 2023

71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. In today’s hyper-connected, personalized customer service isn’t just a isn’t just a nice-to-have; it’s a must. Providing personal and genuine support to our students is really important to us.

Sentiment Analysis 72

Sentiment Analysis Omnichannel AI Customer Service 72

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience. Personalization: The Cornerstone of Modern CX 1. Traditional businesses can adopt similar algorithms to offer personalized experiences to their customers.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions. The Current State of Banking CX. Personalized Offers and Self-Serve Alternatives.

Customer Experience 94

Customer Experience Artificial Intelligence Outlook CX 94

Comm100

FEBRUARY 6, 2023

Customer experience, also known as CX, is a customer’s overall experience when interacting with an institution’s products or services and their perception of the business and its values. CX is becoming increasingly important to the financial industry and all businesses as the differentiating factor.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Execs In The Know

MARCH 20, 2023

Over the past several years, CX professionals have had a front-row seat to the fast-paced evolution of CX digital innovation and transformation. Contact center technology keeps improving and there are a vast number of solutions you can tap to improve your CX. What — or rather, who — are universal CX agents?

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

SurveySensum

JANUARY 26, 2024

Intrigued by the promise of personalized workouts and nutrition plans, she clicks on the ad to learn more. Address common concerns and provide solutions through blog posts, FAQs, and webinars. Produce informative resources, such as how-to guides, e-books, blog posts, and tutorials. User testimonials and success stories.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Steven Van Belleghem

MARCH 23, 2022

Peloton customers have a personal virtual trainer, a personal regime and they can work out together with others, all that from the comfort of their own home. If you want to hear our conversation, check it on my podcast channel or read the abridged version on my blog. Every month, I make a video with my latest CX insights.

Retail 120

Retail Healthcare Start-ups CX 120

VOZIQ

JULY 11, 2023

Let’s begin with the first blog from Forrester. US CX Quality Falls for an Unprecedented Second Consecutive Year (Forrester) The article discusses the findings of Forrester’s 2023 Customer Experience Index (CX Index™). While this poses a risk for businesses, there are also some opportunities.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

Lumoa

JANUARY 9, 2018

CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Execs In The Know

FEBRUARY 15, 2023

There’s plenty of evidence to suggest that customer experience (CX) plays a significant role in business growth. But when it comes to proving the value of your CX team and program, generalized stats and industry reports aren’t going to cut it. Why Every CX Leader Needs a Data-Driven Mindset Once upon a time, before 6.5

CX 52

CX Actionable Insights Contact Center Start-ups 52

SurveySensum

JANUARY 30, 2024

The role is crucial – CX professionals shape how customers perceive a company. That got me thinking – what interview questions really help identify a great CX professional? Have you also found yourself in a similar situation where you could not come up with the right questions to ask a CX professional in an interview?

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

ClearAction

NOVEMBER 11, 2022

On other holidays (Veteran’s Day, Memorial Day, Mother’s Day, CX Day, Customer Service Week, etc.), Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. Aim for almost-automatic CX excellence.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

Doing CX Right

SEPTEMBER 19, 2020

Ruiz “advocates freedom from self-limited beliefs that cause suffering and limitations in a person’s life.”. Do not take anything personally. Avoid displacing your pain points onto the other person, even if their company is at fault. Make sure your personal brand is what you want to project. Be impeccable with your words.

Customer Service 126

Customer Service Social Media CX Customer Satisfaction 126

Execs In The Know

APRIL 5, 2024

Read on as these CX experts (who, combined, share nearly a century’s worth of experience) provide insights on how brands can balance operational efficiency and customer-centricity in the digital age, how to offer a seamless channel experience in the quest for customer delight and loyalty, and how to navigate the era of CX AI and automation.

Contact Center 52

Contact Center AI Social Media CX 52

Intercom

JANUARY 11, 2024

Beyond the buzz of AI and having to manage teams through organizational restructuring and the evolving notion of support, CX leaders are also facing increasing customer expectations, dealing with the complexities of layoffs, and the ubiquitous task of doing more with less. And what could people who manage CX leaders specifically do better?

Customer Service 86

Customer Service CX AI Start-ups 86

Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. CX A live chat advantage that is often overlooked is the ability to provide a personalized customer service experience. The advantages of live chat 1.

AI 94

AI Customer Service Sales Customer Satisfaction 94

SurveySensum

JANUARY 10, 2024

But don’t worry; this blog will provide you with the worst and best times to send a survey so that you can evaluate your strategies and gather authentic customer feedback. Have a look at the insights from CX professionals and their experiences with poorly timed surveys at CXQOTD. The issue — they were sending surveys at the WRONG time.

NPS 52

NPS Customer Feedback CX Text Analytics 52

Execs In The Know

FEBRUARY 12, 2023

Hyper-personalization is tantalizingly close to the verge of the next boom in 2023. From personalization’s inception in the 1980s to becoming a marketing word of the year in 2019, the buzzword has become indelibly etched in every marketer’s lexicon. Here are some pointers to consider.

Omnichannel 52

Omnichannel B2C CX AI 52

Intercom, Inc.

FEBRUARY 25, 2021

Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. Empathizing with customers with Annette Franz , on Engati CX.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Execs In The Know

MARCH 31, 2023

Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can lead to missed improvement opportunities. By measuring customer and agent effort scores in tandem, CX leaders can tap into a more complete picture. Guest blog post written by Gladly.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52