Beyond Philosophy

OCTOBER 14, 2014

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information?

Data Mining 131

Data Mining CEM Customer Retention Customer Loyalty 131

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. High security standards . CRM integration .

Government 80

Government CRM Omnichannel Case Management 80

Beyond Philosophy

JANUARY 26, 2015

One interesting bit of his speech touched on an important issue for Customer Centricity: data breaches. I am surprised that it would take as long as 30 days to tell a Customer of a data breach! Target , who suffered the data breach in 2013, knows the importance of this immediate and comprehensive action.

CEM 102

CEM Customer-Centric Organization Government Customer Satisfaction 102

Execs In The Know

FEBRUARY 12, 2023

Crunching customer data is at the crux of it all, and applying data insights to decisions is the most challenging barrier to the success of a hyper-personalization strategy for 53% majority of marketing influencers, according to a report by Ascend2. Ill-informed data-driven approaches risk violating customers’ trust.

Omnichannel 52

Omnichannel B2C CX AI 52

Hodusoft

SEPTEMBER 16, 2022

This blog will unveil how your business can leverage PBX auto provisioning to drive efficiency. Moreover, if the PBX system is cloud-based, the IP phones can retrieve all the files and data. Offers great security. Minimizing manual errors through auto-provisioning phones prevents security breaches.

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Every conversation we have contains a deep undercurrent of emotional data that we, as humans, interpret and respond to unconsciously. Cisco predicts that over 80 percent of internet data will be video by this year. Ah, 2022, a new year. Not so fast.

AI 130

AI Artificial Intelligence Healthcare Legal 130

SurveySensum

SEPTEMBER 28, 2023

The biggest mistake brands make is failing to act upon the data they’ve gathered. Mistake 5: Ignoring Response Scales and Options The reliability of your survey data largely depends on response scales. Use their feedback to refine your questionnaire into an effective data-gathering tool.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

Beyond Philosophy

OCTOBER 14, 2014

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information?

Net Promoter Score 102

Net Promoter Score Data Mining CEM Customer Retention 102

Beyond Philosophy

OCTOBER 14, 2014

Home Depot is the latest big brand to suffer a large-scale data breach, affecting over 56 million payment cards. With headlines like this, it’s no surprise that according to a blog published on Econsultancy.com, 87% of consumers don’t believe that there are adequate safeguards in place to protect their information?

Data Mining 90

Data Mining Customer Retention Customer Loyalty Customer Experience 90

Hodusoft

MAY 4, 2022

Greater information security risk: The business data has a greater risk of a breach if the security measures are not tight or clearly defined. Therefore, it is essential to look closely into the security aspect while choosing a reliable phone system.

Business Growth 105

Business Growth Customer Service 105

Customer Experience Matrix

AUGUST 27, 2020

Until recently, most marketers were content to leave privacy compliance in the hands of data and legal teams. But laws like GDPR and CCPA now require increasingly prominent consent notifications and impose increasingly stringent limits on data use. To ease the burden a bit, I’m going to start reviewing privacy systems in this blog.

Legal 60

Legal Invoicing Compliance Government 60

Hodusoft

JANUARY 17, 2024

In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. Disaster Recovery and Business Continuity Natural disasters, system failure, security breaches, data theft, or several other unexpected disruptions are not uncommon in today’s age. billion in 2023 to USD 111.37

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Hodusoft

JUNE 7, 2023

This blog post discusses everything about SIP and everything related to it, including what is Session Initiation Protocol, VoIP, and more. SIP starts and ends an IP communication session by sending voice calls, video conferences, or messages in the form of data packets between two or more IP endpoints. RTP handles the delivery of data.

Transportation 52

Transportation Start-ups Engineering Technology 52

Hodusoft

NOVEMBER 27, 2022

Throughout this blog, we’ll discuss the fundamentals of telemarketing as well as some key factors that make telemarketing software an asset to your company. Automated telemarketing As part of the telemarketing category, this involves the collection of data through computerized or prerecorded messages.

Sales 52

Sales CRM Omnichannel Social Media 52

CSAT.AI

JANUARY 8, 2020

However, protecting consumer data is an important and positive change toward building consumer trust. Now, with years of data on the use of consumer information, it’s understandable that laws are being drafted based on the problems that have been identified. Privacy compliance in contact centers poses unique challenges.

Compliance 52

Compliance Contact Center Legal Sentiment Analysis 52

Hodusoft

APRIL 12, 2023

In this blog post, we have discussed what benefits insurance companies can get by leveraging omnichannel software and how they can choose reliable and effective software. Another study by Accenture found that seven out of ten customers would share relevant personal data for tailored services and lower premiums from insurance companies.

Contact Center 52

Contact Center Omnichannel CX Customer Satisfaction 52

ProProfs

OCTOBER 4, 2022

Well, for starters let’s consider some hardcore, eye-opening data. Non-adherence to General Data Protection Regulation (GDPR) compliance requirements cost companies $98.8 Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. You may ask. .

Compliance 52

Compliance Finance Government Agriculture 52

Beyond Philosophy

JANUARY 14, 2016

They are still making headlines with their egregious breach of ethics and Customer trust. If you enjoyed this post, you might be interested in the following blogs: Losing Customers’ Trust is the Worst Penalty VW Will Face. 4 Ways to Gain Customer’s Trust in Data Security. And I probably don’t need to remind you about VW.

Transportation 101

Transportation Sports Engineering Sales 101

1 to 1

FEBRUARY 9, 2015

Last week''s data breach of 80 million records at Anthem offers further proof that we live in the age of the data breach. This latest occurrence-one of the largest in the past 12 months--underscores the lack of security measures in healthcare and the need for mandatory standards. 1to1Media.com/weblog.

Healthcare 36

Healthcare Customer Experience 36

1 to 1

FEBRUARY 21, 2016

The list of data breaches that affected consumers in 2015 is astonishing. From the 80 million accounts hacked at Anthem to the theft of 21 million records of federal workers, privacy is becoming less secure. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Customer Experience 30

Customer Experience 30

ProProfs

MARCH 13, 2019

Let us pull up the curtain to show you what really happens to the data you enter on the web. While 43% of respondents from a different survey said they wanted to know more about the data collected about them via their connected devices and 47% worried about identity theft. . Ensure Data Security – Play Smart!

Social Media 56

Social Media Hospitality Hospitality Gaming 56

Hodusoft

OCTOBER 4, 2023

In this blog post, we will discuss eleven practical ways through which Internet Telephony Solutions can help organizations reduce communication costs. Compliance and risk mitigation: Properly managed communication can help ensure compliance with industry regulations and data protection laws, reducing the risk of costly legal issues or fines.

Compliance 105

Compliance Omnichannel Real Estate Legal 105

Comm100

JANUARY 5, 2021

But while its popularity and effectiveness have soared in recent years, some worry about the security of live chat. On top of this, some industries require compliance with specific security measures to protect their customers’ data. However, the level of security offered by different vendors does vary widely.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. Data Security Concerns BPOs deal with a large amount of sensitive customer information on a daily basis.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Comm100

OCTOBER 19, 2022

User input can be analyzed and more input means more and better data for continuous improvement. 2 Data Security. If you own a website, there are certain security measures you should have in place to protect the data of your site visitors. This makes customer service seamless and intuitive. Personal Scan.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Hodusoft

FEBRUARY 8, 2024

As per data by Datto, MSPs, on average, have 122 clients. This blog post explores how a sophisticated communication system such as HoduCC contact center software can coordinate and unify communication across multiple devices and channels and ensure the success of MSPs. And that’s not all.

Contact Center 52

Contact Center Social Media Innovation Government 52

Hodusoft

JANUARY 10, 2024

In this blog post, we will explore how Hosted IP PBX systems offer a seamless connectivity experience and revolutionize the way organizations handle their communication needs. The use of internet protocols enables the integration of various communication channels, including voice, video, and data, into a single, unified platform.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence Customer Satisfaction Technology 52

Hodusoft

DECEMBER 13, 2023

In this blog post, we have discussed the potential hosted telephony systems for contemporary businesses as well as the benefits and challenges of migrating to a hosted IP PBX system. Hosted telephony systems leverage the redundancy of multiple servers and data centers, ensuring high availability and reliability. Read on to know more.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

Hodusoft

DECEMBER 30, 2022

In this blog, we’ll explore some of the benefits of an enterprise phone system for your business and why you should consider adopting one. Integrating CRM tools creates a flexible ecosystem to consolidate a company’s data from various departments, such as sales, marketing, finance, and more, into a single system.

Data Entry 52

Data Entry Business Operations Finance Actionable Insights 52

Hodusoft

OCTOBER 12, 2022

A lot of factors need to be considered when choosing a PBX, and this blog details the top 7 key differences between the two choices. It enables businesses to make and receive calls over the internet and store, edit, and access data on the cloud. Hosted IP PBX systems store all your business data on the cloud. Large enterprises.

Compliance 52

Compliance Contact Center Technology Technology 52

Hodusoft

DECEMBER 6, 2022

Contact center solutions also deliver other benefits to businesses, such as easier maintenance, greater security, and reduced costs. This blog will focus on the details regarding enterprise contact center solutions and why it’s necessary for a company’s growth and success. Frequent security audits also prevent data breaches.

Contact Center 52

Contact Center Omnichannel CRM Data Entry 52

Hodusoft

AUGUST 16, 2023

If you are an established ISP or a business looking to provide broadband services, then this blog post is just for you. Individual users use the service to store backup data. Colocation services: This provides a data center to retail customers where they can rent equipment, space, and bandwidth.

Technology 52

Technology Technology Customer Retention Entertainment 52

PeopleMetrics

NOVEMBER 17, 2015

As recent high-profile data breaches like those of super brands Target and Neiman Marcus have shown, data security has become an important variable in the formula for customer retention. Your ability to leverage data security will play a vital role in customer retention online and offline.

Customer Retention 79

Customer Retention E-commerce Customer Acquisition Retail 79

Fonolo

FEBRUARY 13, 2019

They consistently produce data-rich, unbiased reporting. The ongoing centrality of the voice channel is a recurring theme on this blog. Key findings: The biggest concerns about deploying cloud technology is security, lack of control, reliability, and TCO. Security seems to be registering higher these days as the top fear.

Contact Center 57

Contact Center Technology Technology CRM 57

SugarCRM

JULY 25, 2023

It eliminates the need for using multiple software applications, reduces data silos, and promotes efficient collaboration across teams. Users can access and manage customer data, track sales activities, automate marketing campaigns, handle customer support requests, and monitor key performance metrics, all within a single platform.

CRM 26

CRM Compliance Innovation Sales 26

Customer Experience Matrix

FEBRUARY 17, 2021

I can’t point to much data in support of my position. Every data breach and wifi outage reminds us no technology is entirely reliable and fixing it is beyond most people’s control. If you’re still reading this, thanks for your indulgence; I know you don’t come to this blog for half-baked social theories.

Artificial Intelligence 89

Artificial Intelligence AI Technology Technology 89

Qualtrics

APRIL 9, 2019

In a recent blog post and during a panel chat at the recent Qualtrics X4 conference in Salt Lake City, we talked about the many ways you can leverage customer and citizen feedback to help your business or government agency get ahead of operational and business risk. Democratize the customer X (experience) and O (operational) data.

Government 46

Government Social Media Contact Center Start-ups 46