Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. If you enjoy our discussion, check out more episodes of our podcast. Use it to make better product decisions.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Zendesk

APRIL 18, 2022

If you wrote a research paper in college, you may still be haunted by the strict, seemingly arbitrary rules of citations in the MLA, APA, or CMS formats. But there was a good reason to cite your research: you, and anyone reading your paper, needed to know where you got your sources. Search engines.

Social Media 98

Social Media CRM B2B B2C 98

Intercom, Inc.

MARCH 14, 2018

This will pinpoint why you’re running a beta and help to define what you want to learn as early as possible. This will pinpoint why you’re running a beta and help to define what you want to learn as early as possible. This should be done before you even create a build plan. Step 1: Why should you run a beta?

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

Zendesk

MAY 26, 2021

But not everyone agrees on what it is or how to do it well. Customer service questions you should be asking. Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. How has customer service changed?

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Customer Service Life

MARCH 5, 2018

This article was first published as a featured contribution on the ICMI blog on January 30, 2018. I do know that customers sure loved to hold it over our heads when we didn’t deliver award-winning customer service. My boss and I often called our one on one meetings “Dev Time.” Click here to read the original.

Innovation 60

Innovation Contact Center Machine Learning Social Media 60

Customer Bliss

APRIL 11, 2018

These actions are explored in my upcoming book, Would You Do That To Your Mother? Here are the six common actions, often bravely undertaken, that you will see throughout the book. Customers become the engine that grows the business. And the humans you reach have your back, and permission to do what’s right for you.

AI 83

AI Engineering Start-ups Business Growth 83

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? How has it helped you?

Technology 44

Technology Technology Engineering Start-ups 44

SugarCRM

AUGUST 16, 2022

It helps you define what good leads look like, personalize your outreach and improve lead qualification, deal tracking, and opportunity management. Why Do You Need a BDR? Why can’t marketing or sales do the job, you might ask? blogs, whitepapers, guides, analyst reports). Online content (e.g.,

Social Media 26

Social Media Sales Machine Learning AI 26

Intercom, Inc.

JULY 26, 2018

If you enjoy the conversation, check out more episodes of our podcast. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. In reality, you may not see a positive return from a new hire for 12 to 18 months. Hiring is the hardest knob to adjust because you can’t turn it down.

Non-Profits 137

Non-Profits Finance Start-ups Customer Acquisition 137

Intercom

SEPTEMBER 28, 2023

While implementing your AI strategy, it’s important to ensure you maintain a high-quality CX and address the evolving nature of the customer support role. If you enjoy our discussion, check out more episodes of our podcast. You can follow on Apple Podcasts , Spotify , YouTube or grab the RSS feed in your player of choice.

AI 59

AI Start-ups Education Customer Service 59

Help Scout

JANUARY 27, 2019

Handling phone calls, product demonstrations, and customer training as required. Recording product issues and documenting feature requests. Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Generalists.

Customer Service 40

Customer Service Engineering Education Social Media 40

Intercom, Inc.

OCTOBER 15, 2020

If you’re short on time, here’s some quick takeaways: Bob has worked on over 3,500 products. “Build it and they will come”) to the demand side allows you to have insights into who your real competitors are. That’s when you begin to unlock the sales superpower. From patriot to Pokemon.

Sales 265

Sales Start-ups Engineering Education 265

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. If you enjoy our discussion, check out more episodes of our podcast. What follows is a lightly edited transcript of the episode.

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Hodusoft

SEPTEMBER 20, 2023

What Is Call Queuing and Why It Is Important? If you are an owner of an inbound call center (or contact center) then you must know how important it is to answer all incoming calls as soon as possible. What’s even more important is to ensure the calls reach the right departments and agents.

Contact Center 52

Contact Center Omnichannel Start-ups Engineering 52

Intercom, Inc.

OCTOBER 31, 2019

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. Information is more powerful when you connect it, which is why Woven enriches your calendar with as much information as possible so people can spend time on the things that matter most.

Start-ups 169

Start-ups Technology Technology AI 169

Intercom, Inc.

JUNE 27, 2019

It might sound obvious, but translating product strategy into actual products requires lengthy discussions followed by confident product decisions, and if you don’t put care and thought into what those discussions and decision-making processes look like, you will struggle to consistently ship high-quality product.

Engineering 172

Engineering Start-ups Construction Gaming 172

Intercom, Inc.

JULY 25, 2018

If you analyze any problem for long enough, it ends up sounding like a people problem. As much as your co-founders, your early hires need to be bought into what you’re doing, why you’re doing it and how you’re doing it. Managing performance is one of the hardest things to do. Short on time?

Start-ups 152

Start-ups Engineering 152

Intercom, Inc.

OCTOBER 17, 2019

You can listen to our full conversation above, or read a transcript of our conversation below. If you enjoy the conversation and don’t want to miss the rest of the series, you can subscribe on iTunes or Google Podcasts , stream on Spotify or Stitcher , or you can grab the RSS feed in your player of choice.

Sales 119

Sales Engineering Start-ups Data Entry 119

Intercom, Inc.

NOVEMBER 23, 2022

This time around, we’ve sat down to chat about the good, the bad and the ugly of selling your company, applying first principles to subscription growth, and creating content for your audience, not search engines. Hold on to it – it’s what keeps you going. You never know when those relationships are going to come in handy.

Start-ups 118

Start-ups Sales Government B2B 118

Hodusoft

AUGUST 16, 2023

An Internet Service Provider (ISP) must provide the following things to meet its client’s needs and gain a massive competitive edge over competitors. If you are an established ISP or a business looking to provide broadband services, then this blog post is just for you. What’s an ISP?

Technology 52

Technology Technology Customer Retention Entertainment 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Super-Heroes of Customer Experience are here! LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom, Inc.

NOVEMBER 30, 2022

You can check out the slides here, or read on for an illustrated transcript of my talk. I hope you enjoy Web Summit and when it’s over I hope you return to offices, bedrooms or boardrooms with some good takeaways, new contacts, and also a little bit refreshed and recharged. You couldn’t put a foot wrong.

Engineering 151

Engineering E-commerce Start-ups B2B 151

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. But others might need more direct answers. If you’re not fully there today, talk to your managers so they can give you the space to take care of yourself before jumping in to take care of your customers.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245

Aquire

JANUARY 6, 2022

And with the rise of the digital workforce, the right online business tools can really help improve how you run your business. Customer profiles put web browsing, purchase, and conversation history, plus other important details, right at your fingertips so you can resolve issues quickly and efficiently. How much does Acquire cost?

Social Media 105

Social Media Invoicing CRM Start-ups 105

Intercom, Inc.

DECEMBER 12, 2018

You might be familiar with Scott Brinker’s famous martech landscape slide. In this guide we’ll show you how your business can navigate the martech landscape to build a lean, productive marketing stack, and how some of the fasted growing software companies are building theirs. What is a marketing technology stack?

Technology 223

Technology Technology B2C B2B 223

Comm100

SEPTEMBER 22, 2021

Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Many fear the jump to new technologies – but there’s nothing to fear if you are organized and well-informed. Any initiative to transform an organization needs to start at the top. Engaging With Leadership.

Customer Service 63

Customer Service Social Media Omnichannel Technology 63

Zendesk

MARCH 31, 2021

With more people staying home due to COVID-19, there’s a greater need for customer service—Zendesk’s Benchmark Snapshot report found that support requests have increased 16 percent since the pandemic started. To handle this overflow of tickets, do what the pros do: Let your customers take the reins with self-service. AdEspresso.

Start-ups 52

Start-ups Retail CRM Engineering 52

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

ProProfs

APRIL 5, 2022

But, as you may already know, lead generation is also one of the biggest marketing challenges. So, to help you out, we’ve compiled a list of the most effective online lead generation tools of 2022. So, to help you out, we’ve compiled a list of the most effective online lead generation tools of 2022.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52

ProProfs

JANUARY 26, 2023

Online exam tools let you conduct exams and tests in a secure, flexible, and time-efficient way, making them highly preferred over traditional, pen-and-paper-based assessments. In this blog post, we’ll take you through the best exam software in 2023, so you can make an informed decision when looking for the right tool for your requirements.

Education 52

Education Start-ups AI Close the Loop 52

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. Using these lead generation strategies will help you reach pivotal marketing and sales goals. Whatever your goal is, it’s important you define it up front.

Sales 52

Sales CRM Social Media Start-ups 52

Qualtrics

JUNE 30, 2020

What process did you go through when you had to cancel Adobe Summit in Las Vegas? We realized people needed this moment. So we thought, well, we've got to do something. we realized we've got to go purely digital, self-recording, videos at home. We're calling the digital playbook. Access Now.

Start-ups 26

Start-ups Innovation Government Technology 26

Intercom, Inc.

AUGUST 2, 2018

If you ask Claire Vo to describe product managers with one adjective, it’s greedy. Solving that specific problem is what led Claire to build Experiment Engine, which Optimizely acquired in 2017. If you enjoy the conversation, check out more episodes of our podcast. Adam Risman: Claire, welcome to Inside Intercom.

Engineering 140

Engineering Start-ups B2B Sales 140

ProProfs

SEPTEMBER 24, 2020

As an employer, you would never want harassment cases to mar your company’s reputation or let your employees face the consequences. Like in other states, you must know the existing laws, requirements, and preventive measures in Maine. You must deploy the training within one year of hiring new employees. Training Records.

Legal 40

Legal Compliance Social Media Government 40

Intercom, Inc.

JANUARY 18, 2023

Education is not exactly what we would call a tech-driven industry. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback. Enter 2020. What has it been like to navigate this wave? In education, outcomes are everything.

Education 205

Education Start-ups Technology Technology 205

Comm100

FEBRUARY 6, 2018

Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business size — Do you run a small business or a large enterprise?

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Intercom, Inc.

MARCH 29, 2018

If you enjoy the conversation and don’t want to miss the rest of the series, check out more episodes of our podcast. If you enjoy the conversation and don’t want to miss the rest of the series, check out more episodes of our podcast. How do you qualify the companies that are coming to you?

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192