Inside Customer Service

MARCH 2, 2023

This blog is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. In my experience, it takes an average of two years. These companies pay their employees well above market, despite having very low prices.

Contact Center 212

Contact Center Start-ups Customer Service 212

Futurelab

MARCH 20, 2022

These changes drove GetFeedback , the agile customer experience (CX) management solution by Momentive, to conduct research among 2,200 CX professionals worldwide. As a CX coach working with companies to understand their employees and customers, I was excited to dig into the report’s data. For starters, get to know your employees.

CX 130

CX Start-ups Customer Experience Customer Expectations 130

CX Accelerator

JANUARY 11, 2021

The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. Tony understood that if you treated your people right and provided them with tools and education, memorable customer experiences would result.

CX 266

CX Innovation Contact Center Education 266

CX Accelerator

OCTOBER 7, 2019

More and more companies are realizing the importance of formalizing and strategizing the customer experience. However, many are unsure where to start, which leads to a common question, “How do you build a customer experience strategy?” The customer experience begins with your staff and their employee experience.

CX 261

CX Customer Experience Non-Profits Contact Center 261

The DiJulius Group

JANUARY 2, 2023

The DiJulius Group’s top customer service blogs, podcasts, and videos from 2022 are listed below. Our Top Blogs from 2022 A Leadership Epiphany on Workplace Culture Where Have All the Workers Gone, and How Can I Attract and Keep Them? I recommend sharing this with your entire team. 6 Reasons Your. Read Full Article.

Customer Service 105

Customer Service 105

The DiJulius Group

DECEMBER 13, 2021

The DiJulius Group’s top customer service blogs, podcasts, and videos from 2020 are listed below. Our Top Blogs from 2021 Stop Calling it a Labor Shortage—It is a Turnover Crisis How to Train your Employees to Deal with Irrational Customer Rage The Great. I recommend sharing this with your entire team. Read Full Article.

Customer Service 116

Customer Service 116

CX Accelerator

JULY 1, 2020

Further, these same leaders will need to consider how this crisis has forever impacted their company-to-employee relationship. Second, companies who have been hesitant to allow their employees to work from home. With the proper tools in place, employees have adapted to their new normal. Changing Expectations.

Contact Center 266

Contact Center CX Technology Technology 266

CSAT.AI

JULY 13, 2022

Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars. If your brand is used in a sentence to position it as the brand that others should emulate, then you are operating at a Trademark level of service.” – Shep Hyken When Your Company Becomes a Verb , Hyken blog .

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93

Zendesk

AUGUST 9, 2023

Businesses increasingly understand and embrace the value in providing well-being benefits to their employees. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.

Artificial Intelligence 97

Artificial Intelligence AI Customer Experience 97

Customer Service Life

APRIL 12, 2023

Image by Gerd Altmann from Pixabay One of my favorite things about writing and speaking about customer experience, customer service, and contact centers is the opportunity to connect with others in the industry and talk about topics that are near and dear to my heart.

Customer Service 78

Customer Service Contact Center Voice of the Customer CX 78

Execs In The Know

APRIL 30, 2023

Businesses play a crucial role in creating a supportive environment for their employees, and in this blog post, we’ll discuss why mental health awareness is essential for businesses, how National Alliance on Mental Illness (NAMI) supports mental health, and how companies can show their support and take care of their employees.

Education 97

Education Social Media Start-ups 97

Customer Think

JULY 29, 2023

Introduction: In the ever-evolving landscape of business and human interactions, understanding the nuances of Human Experience (HX) has become paramount. Drawing examples and anecdotes […]

CX 52

CX Customer Experience 52

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. Improving CSAT score is not just about boosting a number; it’s about enhancing the customer experience.

Customer Satisfaction 89

Customer Satisfaction CRM Actionable Insights Social Media 89

Fonolo

JULY 5, 2023

Salesforce reports that a staggering 84% of customers say the experience a company provides is at least as important as its products or services. We’ve probably all experienced something like this: an encounter with an employee that was so negative that it makes us decide to take our business elsewhere in future.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Inside Customer Service

FEBRUARY 24, 2022

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon and affiliated sites. It was a lousy experience. In many companies like Macie's, the key to reducing customer effort is reducing employee effort.

E-commerce 130

E-commerce Start-ups Customer Service 130

Inside Customer Service

AUGUST 12, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. "We I’ve witnessed many treat employees as disposable commodities. We have totally lost control."

Customer Service 181

Customer Service Contact Center 181

Logicalware

JANUARY 6, 2022

Check out our top five most-read blogs below. Total Experience: The technology trend set to shake up customer service in 2021. in October 2020, Gartner declared Total Experience (TX) one of the top strategic technology trends to watch in 2021. Read the full blog here. Read the full blog here.

Technology 98

Technology Technology Customer Expectations Customer Service 98

Zendesk

SEPTEMBER 6, 2023

From heavy employee turnover to impacted levels of service, the pressure of rising customer expectations and heavy workloads can hobble teams and exact a human cost that goes beyond business metrics. As senior manager of customer experience at the mindfulness app, Anzalone has more than a decade of experience in the customer support space.

Healthcare 69

Healthcare Customer Expectations Customer Service Customer Experience 69

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

CXM 108

CXM CEM Customer Experience Management Customer Feedback 108

Zendesk

NOVEMBER 1, 2023

As Chafe points out, IT leaders face an interconnected series of challenges that all affect the customer experience, whether that’s data security, AI, or the employee experience. There’s definitely a dependency happening that they are interrelated.

Manufacturing 75

Manufacturing AI Technology Technology 75

Customer Bliss

JANUARY 17, 2020

That’s actually been one of the most wonderful forcing functions: when finally it wasn’t about who we said we were; it’s about what employees and customers say we are. And these employees and customers talk about three things: Did you do what you said you were going to do? Did you improve my life? CX Click To Tweet.

CX 130

CX Customer Experience 130

Shep Hyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers. Here are my top five picks from last week. That’s marketing.

Customer Service 133

Customer Service Customer Loyalty CX Customer Experience 133

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. High Turnover Rates One of the biggest challenges that BPOs struggle with is high employee turnover rates.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Execs In The Know

MAY 22, 2023

The customer experience (CX) industry is a competitive and ever-evolving space, and many organizations struggle to stay ahead of the curve. For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. What does a positive agent-focused employee experience look like?

CX 64

CX Technology Technology Construction 64

SurveySensum

APRIL 22, 2024

That’s what we’re gonna explore in today’s blog. Improved customer experience Allocating resources to cybersecurity safeguards customer data and improves the overall customer experience. Employee training and awareness Workers frequently serve as the initial barrier against cyber threats. Let’s get into details…!

Compliance 52

Compliance Customer Feedback Government Start-ups 52

Steven Van Belleghem

MARCH 27, 2023

So when Weiss founded direct-to-consumer makeup and skincare brand Glossier, it already had a cult-like following from her blog. So through her blog, Emily Weiss interviewed hundreds of consumers to inform the business she would create, that would democratize beauty. million in Series A funding.

CX 120

CX Social Media Customer Relationship Customer Feedback 120

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

PeopleMetrics

APRIL 30, 2021

What does world-class customer experience look like? The key lies in how those experiences are designed and managed internally through things like survey design, program configuration, employee engagement and more. Discover our award-winning Customer Experience (CX) blog: [link]. Take a look behind the curtain.

CX 133

CX Customer Experience CEM Customer Feedback 133

Inside Customer Service

APRIL 8, 2021

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Wow customer service is an experience that exceeds the customer's expectations. What is a customer service wow?

Sports 182

Sports Contact Center Retail Customer Service 182

SurveySensum

FEBRUARY 27, 2024

At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. What is Employee Satisfaction?

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Shep Hyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. Imagine walking into a government office and the employee greets you with, “How can we make your dream come true today?” Well, that’s exactly what you might experience when you interact with the employees in Arlington, TX.

Customer Service 129

Customer Service Government CX Start-ups 129

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. What is Pendo? What is Mixpanel? Check out our full list of technology partners or request a new integration.

Finance 91

Finance Customer Retention Sales Technology 91

Execs In The Know

MARCH 25, 2022

Although the WFH hybrid model looks different for every organization, the success of the hybrid workplace hinges on organizations’ ability to balance the experience of in-office and remote workers with business goals and objectives. It requires a transformation in the way leaders plan, direct, and engage employees in their organization.

Voice of the Employee 98

Voice of the Employee Technology Technology Start-ups 98

Customer Bliss

DECEMBER 16, 2020

As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . Deliver a One-Company Experience.

Customer Experience 122

Customer Experience CX Customer Service 122

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. There, she helped launch and grow Airbnb’s European HQ to 600+ employees. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer. and one of the powerhouses of Customer Experience.

CX 98

CX Social Media Start-ups Sports 98

Execs In The Know

APRIL 8, 2024

After all, in an era where unpredictability reigns supreme – particularly for customer experience (CX) leaders – the relentless pursuit of change can be exhausting and disorienting. For this blog, I wanted to share a few key takeaways from the Shop Talk, including some pretty telling insights from those who came to participate.

CX 52

CX CX Transformation Technology Technology 52