Hodusoft

AUGUST 24, 2022

How can Enterprise VoIP System Benefit your Business. If you’re running a business, big or small, you’ve likely considered making the switch to a VoIP (Voice over Internet Protocol) phone system. Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money.

Omnichannel 98

Omnichannel Contact Center Start-ups Business Operations 98

SurveySensum

APRIL 1, 2024

Training : Invest in regular employee training to ensure service standards are met. Feedback Systems : Establish mechanisms to collect and act on customer feedback promptly. Accepting and implementing customer feedback can enhance brand loyalty in 77% of customers.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Totango

JULY 8, 2022

The changes required to embrace a value-driven model may seem daunting, but with the right system and processes in place, it is actually quite simple and extremely effective. This leads to poor customer retention, slow growth, high churn rates and employee burnout. Shift Right with Totango .

CRM 104

CRM Customer Retention Start-ups Touchpoint 104

SurveySensum

NOVEMBER 28, 2023

If you did, then this blog is for you and everyone who struggled with What to do with this feedback? However, a common pitfall in the feedback process is the failure to act on gathered insights, rendering valuable data unused. But how to rectify it and utilize customer feedback to its true potential? How to analyze it?

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software. That also makes these support centers far more cost-effective.

Contact Center 52

Contact Center Social Media Compliance Artificial Intelligence 52

Totango

APRIL 1, 2022

However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. Having to separately reach out to different departments for input on design and content is painfully time-consuming and makes it incredibly difficult to get timely feedback. We all know that silos are the enemy of efficiency.

Customer Experience 119

Customer Experience Start-ups Sales 119

CommBox

JANUARY 4, 2022

Aside from attracting customers, mission statements and company values have also proven excellent for employee retention. In short, having set-in-stone values prompts employees to stay with you longer and perform higher, while also giving customers a better reason to shop with you. Record and Act on Customer Feedback.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Win the Customer

SEPTEMBER 8, 2023

In this blog post, we’ll explore why CX matters for startups and provide actionable strategies to craft a CX strategy that can lead to success. Encourage a customer-centric mindset and empower employees to make decisions that prioritize customer satisfaction.

CX 59

CX Social Media Touchpoint Customer Acquisition 59

Callminer

APRIL 30, 2020

” – Vanessa Rose, Customer Service Conflict Resolution: A Step-by-Step Guide , Pollack Peacebuilding Systems; Facebook: @pollackpeacebuilding. Working from scripts can be helpful, but isn’t enough to turn a decent employee into a great company advocate.” Head off issues preemptively by acting on feedback.

Customer Service 273

Customer Service Contact Center Start-ups Construction 273

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. High Turnover Rates One of the biggest challenges that BPOs struggle with is high employee turnover rates.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. Consider whether they offer the customization options needed for your specific surveys and feedback forms.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Intercom, Inc.

FEBRUARY 25, 2021

Finally, and only when you have those two systems in place, you can (and must) start empathizing with them. To be customer-centric, be employee-centric first. And so, it’s crucial that companies design employee experiences that support and empower them. So employees know. It’s been pretty awesome.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Beyond Philosophy

AUGUST 25, 2015

Performance reviews are part of most employer/employee relationships. However, recent developments show that improving employee experience involves finding new ways to give employees feedback to improve motivation and success. After a less than insightful review, most employees might sigh as well.

CX 167

CX Customer Experience 167

Execs In The Know

MAY 22, 2023

For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. What does a positive agent-focused employee experience look like? The answer may differ depending on individual needs, but ultimately, an ideal employee experience should be uplifting and impactful.

CX 64

CX Technology Technology Construction 64

Callminer

AUGUST 1, 2017

On-site systems, like those offered by traditional PBX, are bulky and require more hardware when you need to physically up-scale your business. In contrast, a PBX system would need hefty installation resource to cater for this business demand; installation resource that you necessarily haven’t got time for or can afford.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

Callminer

AUGUST 6, 2019

Automatic Call Distributor (ACD): ACDs handle how calls are routed to find the right rep or automated system. Predictive Dialer: An automated calling system, typically used for sales. Your call center isn’t a stand-alone system. Take feedback from users during the trial period. Be mindful of integrations.

Contact Center 140

Contact Center VOC Social Media AI 140

PeopleMetrics

MARCH 25, 2021

open-ends; unstructured feedback; verbatims) are incredibly valuable because they indicate WHY people feel the way they do. Good open-ended survey questions allow respondents to provide feedback in their own words via qualitative free-form written text fields. Discover our award-winning Customer Experience (CX) blog: [link].

Customer Survey 62

Customer Survey Text Analytics CX Customer Feedback 62

SurveySensum

JANUARY 30, 2024

This blog will not only provide CX interview questions that delve into the candidate’s understanding of CX but also help you select the ideal candidate for your company. Assessing the CX Culture: Leveraging Feedback for Excellence “Can you describe a recent initiative where you used customer feedback to improve the experience?”

CX 52

CX Customer Experience Customer Feedback Customer Satisfaction 52

Execs In The Know

MARCH 31, 2023

Optimize Internal Processes Streamline workflows, improve knowledge management systems, and simplify processes to reduce agent effort. Provide Communication Channels and Resources Implement regular feedback loops for agents, providing them with opportunities to voice their concerns and suggestions. Guest blog post written by Gladly.

Customer Satisfaction 52

Customer Satisfaction Customer Loyalty CX Start-ups 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. It offers built-in dashboards and reports to gain a better understanding of survey results.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

CallCare

AUGUST 7, 2023

In this blog, we breakdown what is meant by ‘business communication’. In its purest form, strong communication allows for a frictionless exchange of ideas, information and feedback. This allows employees from all levels of the business to share feedback and concerns with management.

Social Media 52

Social Media Government Business Operations Customer Service 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. This is necessary because the employees need a working space that boosts creativity.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

SurveySensum

JULY 11, 2023

Use an efficient ticketing system to organize and prioritize inquiries – close the feedback loop. Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. They have an extensive employee training program known as Disney Traditions. But, how to do that?

Customer Experience 83

Customer Experience Touchpoint Customer Retention Net Promoter Score 83

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

Callminer

APRIL 23, 2019

Eureka Redact is triggered when the system identifies sensitive data (such as credit card numbers), and then replaces that data with the word “redacted” in text transcripts and a silence block in audio calls. Double-check that your entire network’s security system is adhering to the regulations.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Hodusoft

OCTOBER 19, 2023

In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. Omnichannel Communication: Omnichannel Communication is another technological advancement that allows the integration of multiple communication channels into a unified system.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Taylor Reach Group

APRIL 9, 2020

Start with your front-line employees, the people who are dealing with your customers. Your own employees have opinions on how to make that happen. Lead listening sessions with employees, making the groups small enough for everybody to speak but large enough so they can build on one another’s ideas. Listening Sessions.

CX 173

CX Contact Center Start-ups Customer Experience 173

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Fonolo

DECEMBER 6, 2022

FACT: Authoritative, hands-off, influential, transactional, and employee-centric are five different types of leadership styles that support call center development in different ways. LinkedIn recently published a study that found 41% of employees will consider leaving their jobs in the next year. But let’s linger on leadership style.

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Zendesk

DECEMBER 1, 2020

Reskilling employees. Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. Digital transformation and customer experience are part and parcel,” said Bruce Hartwell, VP, Customer Experience Systems, Zendesk. Technology.

AI 98

AI Technology Technology Artificial Intelligence 98

Lumoa

DECEMBER 18, 2017

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. The future of the feedback analysis - text and voice analytics. Collecting customer feedback might seem very easy, but it all escalates very quickly if you don’t have a system in place. author's note).

Text Analytics 109

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 109

Execs In The Know

JUNE 14, 2023

With the increasing number of employees working from home or remotely, both domestically and internationally, ensuring data security and workplace privacy has become even more paramount. This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy.

ML 52

ML Artificial Intelligence Education AI 52

PeopleMetrics

JUNE 16, 2016

As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for collecting feedback—from rudimentary snail-mail surveys to online survey platforms. But it’s uncommon for them to have a system for acting on that feedback.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

Intercom, Inc.

OCTOBER 5, 2022

Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. What does good, actionable feedback look like? While some people might need more mentorship, others will just want some feedback or to bounce off ideas.

Engineering 118

Engineering Gaming 118

CSAT.AI

AUGUST 12, 2021

Defining the kinds of customer inquiries which can be efficiently addressed by automated systems and putting those systems in place can reduce abandon rate and reduce cost per call. Identify those issues then put a system in place to address them. Identify Repeat Problems. Improve Efficiency. Schedule Effectively.

Contact Center 98

Contact Center Social Media Customer Satisfaction Manufacturing 98

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52