Callminer

MAY 11, 2020

When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Customer service is a tough job, and there are times when employees will.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. When it comes to outsourcing your contact center, culture matters just as much as it does in your head office—not only to your employees, but also to your customers. Managers are leaned-in and invested .

Contact Center 52

Contact Center CX Start-ups Finance 52

Execs In The Know

MAY 22, 2023

For businesses that specialize in providing top-tier CX, staying on top of agent-focused employee experience is a priority. What does a positive agent-focused employee experience look like? The answer may differ depending on individual needs, but ultimately, an ideal employee experience should be uplifting and impactful.

CX 64

CX Technology Technology Construction 64

Hodusoft

FEBRUARY 8, 2023

In this blog, we explore how a hosted PBX phone system can help an insurance business, talk about its features and also help you navigate the path of transition from your current business phone system to a cloud-based PBX system. Let’s look at some undeniable perks of implementing a hosted PBX business phone system.

Compliance 52

Compliance CRM Customer Relationship Management Customer Relationship 52

Help Scout

AUGUST 31, 2021

If you downplay key expectations, you may end up with applications that don’t meet your requirements, and if you sugarcoat other aspects, you may end up with dissatisfied employees. For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. Perks of working for the company.

Social Media 94

Social Media Innovation Touchpoint Start-ups 94

Beyond Philosophy

APRIL 17, 2017

In a letter to employees , Munoz praised the United employees who “followed established procedures” and commended them for “continuing to go above and beyond to ensure we fly right.”. Once business leaders embrace a customer-centric business model, one of the best ways to implement it is to empower their employees.

Social Media 111

Social Media Compliance Customer Experience 111

Beyond Philosophy

APRIL 27, 2015

Despite all the great perks, my job was just a job, in many ways just like the ones I had before it. I was comfortable with the corporate perks I enjoyed. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company? Are You Making These Mistakes with Your Employees Today?

Business Consulting 107

Business Consulting Retail Customer Relationship Customer Experience 107

Confirmit

SEPTEMBER 9, 2018

I recently returned from the HCI 2018 Employee Engagement conference. Confirmit has been participating in HCI’s employee engagement event for 5 years now, and as usual, HCI put on a great event with lots of topical content. I perked up when I heard this, because it echoes precisely what we advise our clients.

Voice of the Employee 40

Voice of the Employee Government 40

CX Journey

MARCH 7, 2018

It appeared on their blog on October 18, 2017. Without employees, you have no customer experience. to the left) My response was: “That’s a blog post on its own! There’s a whole alphabet soup of terminology around the various states of the employee relationship with the company, so let me start off by defining a few of them.

Innovation 52

Innovation Customer Satisfaction Customer Experience Sales 52

SugarCRM

DECEMBER 12, 2023

If you haven’t read the first two parts, hop on to our blog section and read those before. With all these perks at your fingertips, you can save valuable time and get a complete view of your sales process. This way, you’ll increase employee efficiency and employee satisfaction.

Manufacturing 26

Manufacturing Sales Data Entry Start-ups 26

Hodusoft

NOVEMBER 15, 2022

In this blog, we begin with decoding call routing and its management. We will also explore the factors that determine how calls are transferred inside a VoIP infrastructure along with the perks of leveraging the best call routing system for your business.

Invoicing 52

Invoicing Customer Service Sales Business Operations 52

Comm100

DECEMBER 1, 2017

Tip: In the United States and United Kingdom, an estimated $37 billion is spent annually to keep unproductive employees who don’t understand their job. Create an agent onboarding program to support new hires, empower current employees, and prevent this loss. Instead of Focusing on Material Perks. And the Least.

Contact Center 42

Contact Center Social Media Customer Journey Map Omnichannel 42

Hodusoft

NOVEMBER 1, 2022

FCR is the King of call center KPIs as it affects the following areas of business: Operating costs Customer churning rate Employee attrition as well as satisfaction Sales Net promoter score A high FCR positively impacts all the above areas exhibiting beneficial results in business outcomes. Moreover, it accelerates referrals.

Net Promoter Score 52

Net Promoter Score Predictive Analytics Customer Satisfaction CRM 52

Comm100

MAY 10, 2018

This newly strengthened relationship comes with an added perk: complaining customers who are impressed by a company’s resolution often let their social circles know, either in person or on social media. Source: Xbox. They Keep You on Your Toes. And Make You Stronger! Nobody likes to handle complaints.

Social Listening 82

Social Listening Social Media Customer Service Start-ups 82

Help Scout

OCTOBER 30, 2018

The research shows that the tech talent pool is small and competitive , and that companies must constantly evolve their benefits and culture to attract and maintain these niche skilled employees. Do you have well-written, interesting company blog posts that give meaningful insight into what it’s like working at your company?

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

Comm100

OCTOBER 27, 2016

Customer service expert, Jeff Toister, outlines four major sources for customer expectations on his blog. What perks or benefits do your competitors offer that you currently don’t? Similarly, subscribe to customer service blogs to keep up-to-date on what customer support heroes like Zappos and Disney are up to.

Customer Expectations 64

Customer Expectations Social Media Customer Service Customer Loyalty 64

Comm100

MARCH 20, 2018

Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent. Customers’ birthday information is incredibly easy to collect – some customers will even seek out companies that offer birthday perks, and subscribe to several marketing emails before their special day.

Non-Profits 40

Non-Profits B2B Sales Sports 40

ProProfs

MAY 31, 2022

Organizations invest a lot of time, money, and hard work into training their employees for the future. . In fact, the average cost of training an employee in 2020 was estimated to be around $1,111. . The accountability of hours spent training each employee was estimated at around 55.4 hours annually in 2020.

Sales 52

Sales Construction Compliance Start-ups 52

Customer Bliss

APRIL 28, 2016

I’m not even talking about the normal culprits like gossip or ineffective managers confusing ‘accountability’ and ‘scaring their employees.’ That means that less than 1 in 5 global employees is ‘engaged’ by their work. Honor employees. Trust employees.

Customer Experience 70

Customer Experience 70

Hodusoft

NOVEMBER 22, 2022

If you have been thinking about adopting multichannel customer support software, this blog covers the minutest of details essential to make an informed decision. Perks of adapting an omnichannel customer service software Adopting omnichannel customer service software can be a game changer for businesses owing to its numerous advantages.

Omnichannel 52

Omnichannel Social Media CRM Data Entry 52

Intercom, Inc.

NOVEMBER 30, 2022

So we got our blog posts and our Twitter threads, and even a few ropey TikToks. Customer size: 0-9, 500+ employees etc. For example, if you sell expense tracking, maybe the same buyer also needs a perks & benefits product or a travel planning product. Some of my best friends are investors (etc.)

Engineering 151

Engineering E-commerce Start-ups B2B 151

Hodusoft

JANUARY 27, 2023

In this blog, we’ll provide a comprehensive comparison of both types of systems and explain how VoIP works through some prominent examples. As a result, employees can focus on other important tasks and increase their productivity. This feature reduces the need for manual intervention, saving time and money.

CRM 52

CRM Start-ups Customer Relationship Management Technology 52

Intercom, Inc.

OCTOBER 13, 2021

Jane took the feedback they got from the PM team, tweaked and expanded the ladder from associate PM to principal PM, created an entirely new manager ladder for GPMs, and rounded up resources for employees to have meaningful conversations with managers about their career goals. I’m wondering how you rebuilt it and why?

E-commerce 118

E-commerce Start-ups Hospitality Hospitality 118

ClientSuccess

JUNE 12, 2017

On one hand (and probably most commonly), adoption can refer to the number of internal employees at a customer organization who use a SaaS product on a regular basis. That’s one of the perks of KPIs, actually—being able to track exactly what’s important to a specific team, without being bogged down by unnecessary metrics.

Education 46

Education Start-ups Sales Customer Experience 46

Comm100

SEPTEMBER 7, 2017

I was employee of the month 6 times during this experience, thanks to the overwhelmingly positive feedback that I received from customer surveys.”. It felt like a friend giving me advice, not an employee giving me assistance. I perked up, and spent the rest of the day making sure to not transmit any negative energy onto my customers.”.

Sports 45

Sports Customer Service Start-ups Construction 45