SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. Content related to these topics was enriched, providing in-depth guidance and tips.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Intercom

NOVEMBER 29, 2023

The four forces affecting your decision to switch to a new customer service platform Push factors These are the things you don’t like about your current tool – the factors that make it incompatible with the future plans you have for your team. Could another customer service platform be a better fit for your team?

Customer Service 89

Customer Service AI Start-ups Innovation 89

Intercom, Inc.

DECEMBER 28, 2022

In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Above all, thanks for reading, sharing, and listening to our content. You know how the saying goes, “An emoji can convey a thousand words.”

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

Aquire

JANUARY 6, 2022

And with the rise of the digital workforce, the right online business tools can really help improve how you run your business. This software suite makes it easy to create high-touch, personalized experiences customers love while also streamlining workflows for your service team. How much does Acquire cost?

Social Media 105

Social Media Invoicing CRM Start-ups 105

Totango

NOVEMBER 27, 2023

Totango recently shared how we envision the next generation of customer success evolving, and we see three prominent benefits of leveraging one of the most significant CS platforms reflected in the report. Deliver in-app guidance and content aimed at prioritizing user adoption. Analyzing extensive datasets to forecast trends.

B2B 93

B2B ML CRM Customer Relationship Management 93

Zendesk

MAY 26, 2022

This content helps them establish authority, brand consistency, and an image of trust and quality. Keep reading as we explore what sales collateral is and how to use it to springboard sales rep success. Sales collateral is any supplementary, informational content designed to enhance your sales process. What is sales collateral?

Sales 97

Sales CRM B2B Start-ups 97

Intercom

DECEMBER 19, 2023

Here, the Intercom Content team selects their favorite pieces from 2023. We can’t wait for what 2024 has to offer – we have some big plans in store, and believe us when we say it’s going to be a lot of fun. And Intercom has been right at the forefront of the revolution.

AI 96

AI Engineering Sports Customer Service 96

SurveySensum

FEBRUARY 13, 2024

Ever wondered how your Internet startup can stand out in the crowd? User Experience means how people get and engage with a service or a product. Creating an awesome user experience needs a smart plan, and that’s what this guide is here to show you. Imagine the possibilities! That’s a game-changer right there!

Gaming 52

Gaming Social Media Customer Feedback Customer Satisfaction 52

Zendesk

APRIL 16, 2021

With the right tools and advice, anyone can become an expert in how to generate leads. With the right tools and advice, anyone can become an expert in how to generate leads. How lead generation fits into the customer journey. How to generate leads through blogs, email, web, and social media channels. Getting leads.

Social Media 98

Social Media B2B Sales Start-ups 98

Totango

AUGUST 25, 2022

First, we’ll examine what SaaS customer engagement is and how it incorporates the strategy of “land and expand.” A customer journey map helps you optimize these engagements by planning what customers ideally should experience to receive satisfaction at strategic points in their journey and which actions can help facilitate this.

Net Promoter Score 98

Net Promoter Score Customer Acquisition NPS Customer Journey Map 98

Steven Van Belleghem

MARCH 9, 2021

There are many interesting people on the platform, the threshold to join in a conversation is very low and the content is quite good. In this blog I wanted to share some easy-to-implement tactics on how you can use Clubhouse for your customer experience strategy. Should companies try Clubhouse? Invite your customers on stage.

Customer Experience 98

Customer Experience Event Planning Social Media 98

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Content creators, coders, and many others can use AI to improve their work quality and productivity. Bard was created by Google and launched soon after ChatGPT made its debut. What are ChatGPT and Google Bard?

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Execs In The Know

APRIL 26, 2023

To ensure that organizational transformation is a successful undertaking, it is important to understand not only the benefits but also how to overcome potential pitfalls. By transforming their organizations, leaders can create a culture of flexibility, agility, and innovation that empowers their employees to achieve their full potential.

CX 98

CX Innovation Artificial Intelligence Gaming 98

Shep Hyken

OCTOBER 21, 2022

She shares how customer experience is a valuable marketing strategy. How To Infuse the Customer Into Your Marketing Strategies . Publish Highly-Specific Content That Brings Value to the Customer . Your blog, website, and sales deck are pieces of content your customers will read.

Customer Experience 69

Customer Experience Engineering Sales Customer Expectations 69

Zendesk

FEBRUARY 17, 2022

By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. By creating the right lead magnet, companies can bring in more high-quality leads and convert them into paying customers. How to create a lead magnet. Feeling deflated, you walk out the door.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98

Execs In The Know

NOVEMBER 1, 2021

Registration is simple, free, and it takes only a minute to get immediate online access to this insightful content. To help highlight some of the amazing ideas that came out of these sessions, we’ve created a five-part blog series — each focusing on a particular keynote session. A Development Plan Should Actually Develop.

Construction 98

Construction Innovation Customer Service Customer Experience 98

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. Your team members are buzzing with energy, and you feel a surge of creativity and motivation.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Let’s break down how customer journey touchpoints fall into each category. B2B Customer Journey Touchpoints: A Guide for CS Teams.

Touchpoint 117

Touchpoint B2B Customer Journey Map Social Media 117

Help Scout

MAY 20, 2021

Marketing is often focused heavily (or even solely) on generating new leads and customers, but it’s important not to overlook your existing customers when creating your marketing strategies. So how can marketing teams create content and messaging to improve customer success and drive retention? Case studies.

Start-ups 77

Start-ups Event Planning Social Media Customer Acquisition 77

Intercom, Inc.

DECEMBER 6, 2019

The era of mobile computing arrived so quickly that we almost didn’t have time to notice how close to magic push notifications really are. In this guide, we’ll explore how to get the most out of push notifications, and above all how to make them valuable for your users. What are push notifications? Behavior-based messages.

Social Media 138

Social Media Start-ups 138

Intercom, Inc.

MARCH 10, 2021

Many individual contributors (such as researchers, visual designers, content strategists, data scientists) who work horizontally across teams can be viewed as an infinite resource. When you’re working in a fast-paced industry, it’s all too easy to reach burnout no matter what role you’re in. It can become a vicious cycle, fast.

245

245

Aquire

JULY 6, 2021

Understanding that complexity is essential in planning your customer service and marketing strategies. So, how can you analyze your journey and go about improving it in the right way? It’s the lasting impression of this journey that creates the all-important customer experience. Let’s get started.

B2B 116

B2B Customer Journey Map B2C Touchpoint 116

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Execs In The Know

NOVEMBER 30, 2021

Registration is simple, free, and it takes only a minute to get immediate online access to this insightful content. Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. Deana Perrin, Blue Shield of California.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Intercom, Inc.

APRIL 13, 2018

The best ones are efficient, motivated, effective, and creative in how they operate on a day-to-day basis. Rather than picking up the phone on a whim to see if your customer would be interested in a premium plan, leverage data from their account. Track how close the customer is getting to their usage limits or their data threshold.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Intercom, Inc.

JULY 31, 2019

But how do you staff live chat for your marketing without ballooning your headcount? Here’s an in-depth look at how chatbots can be used to engage visitors browsing on your website and turn them into leads for your sales team. With the right setup, a chatbot can power your marketing as well so you never miss a lead.

Sales 177

Sales Start-ups Engineering Technology 177

Execs In The Know

NOVEMBER 3, 2021

Registration is simple, free, and it takes only a minute to get immediate online access to this insightful content. To help highlight some of the amazing ideas that came out of these sessions, we’ve created a five-part blog series — each focusing on a particular keynote session. From Merger to Maximizing Combined CX Operations.

Artificial Intelligence 98

Artificial Intelligence AI CX Customer Experience 98

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. One area where AI has already made a significant impact though is in customer experience.

AI 52

AI Customer Experience Social Media Machine Learning 52

Zendesk

APRIL 18, 2022

There are hundreds of successful lead nurturing and sales plan templates once a lead is found, but even the most successful companies struggle with gathering leads in the first place. Generally, these are any individuals that have subscribed to your website or downloaded content. Let’s dive in. What are B2B leads?

B2B 98

B2B B2C Sales Social Media 98

Zonka Feedback

OCTOBER 1, 2022

In this article, we will discuss how you should go ahead step by step with product improvement through Product Feedback so that you can go in the right direction to be in line with what customers actually want from your product. However, merely introducing new features from time to time will not work. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

Comm100

JUNE 15, 2022

In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game. In this guide, we will talk you through how to launch and brand a successful customer experience (CX) program to ensure your business is operating at the top of its game.

Net Promoter Score 89

Net Promoter Score Customer Experience Customer Journey Map NPS 89

ProProfs

JULY 3, 2020

These are the top quiz categories of quizzes that have been created using the ProProfs Quiz Maker by users. Watch: How to Create a Quiz Online (with ProProfs). Create Fun Quizzes for Free. Create Trivia Quizzes for Free. Create Animal Quizzes for Free. Create Animal Quizzes for Free. Fun Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

Zendesk

JULY 26, 2022

In this article, we’ll explore what digital sales are and how they can increase revenue , revolutionize your business, and improve your sales cycle. There are multiple ways digital sales manifest, but all are online and most allow the customer to navigate their own way through content (rather than being personally guided by a sales rep).

Sales 52

Sales Social Media Start-ups B2C 52

Intercom, Inc.

JANUARY 30, 2019

We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Here’s an inside look at how we use our bots 24/7. On our pricing page , the bot triggers almost immediately and offers assistance with choosing a plan or connecting with a sales rep.

Sales 117

Sales Start-ups Customer Satisfaction Technology 117

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? Using it, you can create awesome-looking tests for education, work, and just for fun. As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? Using it, you can create awesome-looking tests for education, work, and just for fun. As a secure and professional online test maker platform, FlexiQuiz enables anyone to create quizzes, assessments, or exams with confidence.

Education 52

Education Start-ups Social Media Technology 52

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. But fear not, for there is hope!

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52