Comm100

FEBRUARY 2, 2022

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. Where should you focus your attention and budget? Be everywhere your customers need you with omnichannel

Customer Service 52

Customer Service Omnichannel Social Media CRM 52

SurveySensum

SEPTEMBER 15, 2023

Are you struggling to meet your B2B clients’ ever-changing needs in today’s fast-paced service industry? They empower you to gather, analyze, and act upon the insights your B2B service clients provide. And how to choose the right tool for your business? How to choose the right B2B service feedback tool?

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

Hodusoft

MARCH 30, 2023

Small Business Inbound Call Center Software to Improve Customer Service As a business owner, you must never underestimate the power of your phone system. It can make or break your business. You will not only need it to make various outgoing calls to your suppliers, business partners, and customers but also to receive incoming calls.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

SugarCRM

AUGUST 24, 2023

It involves a lot of research, and apart from that, it also requires careful planning to gain the results and solve the pain points of your current marketing automation platform without major disruptions in your current initiatives. The decision to undertake a marketing automation migration process does not come easy.

CRM 26

CRM Start-ups Engineering Sales 26

Hodusoft

DECEMBER 28, 2022

Call center management plays a significant role in determining business efficiency and customer service quality. Here is how businesses can achieve these results. What is Call Center Management? Need, Metrics, and Best Practices. Businesses need a strong communication strategy to deliver seamless customer experiences.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

Comm100

DECEMBER 7, 2021

If you’re reading this blog, you’ve likely learned of the benefits of chatbots and now need to choose the best chatbot for your school. (If This will put you on the right path to manage your expectations, set targets, and benchmark your progress along the way. Question 2 – What type of chatbot do I need?

AI 52

AI Education Start-ups Engineering 52

SugarCRM

DECEMBER 12, 2023

In this third part, we dive into how to master automating sales processes for maximum efficiency. If you haven’t read the first two parts, hop on to our blog section and read those before. And as a result, your sales reps might find it difficult to adequately quote those.

Manufacturing 26

Manufacturing Sales Data Entry Start-ups 26

PeopleMetrics

FEBRUARY 26, 2018

Let’s move on to how many new customers you acquired” is likely the next agenda item. Relationship surveys , however, should be designed to gauge loyalty and solicit direct feedback from customers who not only bought your solution, but from customers who use your solution as well. the question of NPS for your company:?

NPS 96

NPS Net Promoter Score B2B CRM 96

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. So are you ready to take your website engagement and lead generation to the next level? It involves creating a quiz relevant to your product or service and using it as a magnet to attract leads and drive conversions.

Social Media 52

Social Media Sales Start-ups E-commerce 52

CommBox

DECEMBER 9, 2021

You can give and extract value from your current customers by encouraging them to make repeat purchases with the right customer retention strategies. Therefore, when you acquire new customers and convert them into a loyal audience, they become your brand ambassadors by default. Why Is Customer Retention So Important?

Customer Retention 52

Customer Retention Omnichannel CRM Customer Experience 52

PeopleMetrics

JANUARY 10, 2018

Satisfaction surveys can help you take the pulse of your volunteers. They help you not only understand their preferences and current state of satisfaction but also to predict what might have an impact on whether they decide to make volunteering for your nonprofit organization an on-going part of their lifestyle.

CEM 74

CEM Close the Loop Text Analytics Social Media 74

Zendesk

FEBRUARY 7, 2022

In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

ProProfs

JULY 16, 2021

Whether you own an online retail store or a brick-and-mortar, it always makes a difference to train your employees in their trade. Such employees play a vital role in business growth and success by keeping your customers delighted. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

Retail 52

Retail Sales Start-ups Customer Service 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Hodusoft

FEBRUARY 22, 2024

The Future of Communications: How IP PBX is Transforming the Landscape for MSPs “After all, it’s the future of business communication that we’re looking toward.” In this blog post, we discuss the ways IP PBX has transformed the communication landscape for MSPs and how you can handpick the right IP PBX solution for your MSP business.

Innovation 52

Innovation Technology Technology Gaming 52

Callminer

MARCH 6, 2020

Download our white paper, Understanding How Interaction Analytics Can Reduce Agent Attrition , to learn more about how interaction analytics can help your management team reduce agent turnover. In other words, a manager can have a significant impact on the quality of customer service your organization delivers.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. In this blog post, we will discuss how multi-tenant PBX are useful for UCaaS service providers. What is UCaaS and How It works? What is UCaaS?

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

SurveySensum

MAY 18, 2023

In this blog, we’ll explore the importance of retail surveys and provide you with the top 25 retail survey questions to ask your customers. Whether you’re a small business owner or a big retail corporation, this blog is for you. You start to feel unsure and maybe even a bit frustrated. What are Retail Surveys?

Retail 52

Retail Customer Feedback Net Promoter Score NPS 52

Zendesk

MAY 20, 2022

Startups with a few clients might have that luxury, but once your business booms, it takes far too much time to connect with individuals in your target audience. Yet you can’t generalize your entire audience, either—some personalization is essential. Each of your prospects has unique pain points and standards for partnerships.

Sales 98

Sales Start-ups B2C Construction 98

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technology 223

Technology Technology B2C B2B 223

Hodusoft

AUGUST 2, 2023

Cost Per Call : A Key Metric for Your Contact Center Have you ever wondered how much money you spend to handle a single call? As an owner or a manager of a contact center, you must calculate your cost per call to make sure that you have no inefficiencies in your operations. What is the cost per call?

Contact Center 52

Contact Center Technology Technology Construction 52

Hodusoft

JANUARY 4, 2023

Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online.

Contact Center 52

Contact Center Customer Satisfaction Net Promoter Score NPS 52

Zendesk

MARCH 19, 2021

Consumers will compare your business’ support and customer experience to the biggest and best competitors. Consumers will compare your business’ support and customer experience to the biggest and best competitors. To keep your buyers happy and compete with mass retailers, you have to deliver like Amazon with all the charm of Etsy.

Customer Satisfaction 98

Customer Satisfaction Net Promoter Score Scorecard Social Media 98

Hodusoft

JULY 13, 2023

In this blog post, we have discussed the benefits that different types of telecom service providers and businesses can get by using multi-tenant IP PBX software with unlimited extensions. Many telecom service providers start small but they expand their operations and grow in size rapidly in just a few years.

Customer Satisfaction 59

Customer Satisfaction Start-ups Contact Center CRM 59

Lumoa

APRIL 24, 2018

Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). How likely are you to recommend Net Promoter System to your CX colleagues? (on on a scale 0 to 10, where 0 is not likely at all and 10 is very likely) 2. (on

NPS 135

NPS CX Net Promoter Score Close the Loop 135

Zendesk

JUNE 15, 2023

With customer expectations constantly evolving, the role of customer service professionals has become increasingly complex, requiring a unique set of skills, knowledge, and expertise. Leverage experience by pulling from your education. Do: Use an objective statement and lean into your soft skills.

Customer Service 52

Customer Service Hospitality Hospitality Education 52

Comm100

JANUARY 13, 2022

Since then, its role in customer service and support has constantly evolved and strengthened as organizations of all industries see proof of how CX excellence improves the bottom line. What does it look like for your operations and team? What is digital CX excellence? This improvement in CX was recorded by KPMG who found that: .

Omnichannel 65

Omnichannel Customer Experience Social Media CX 65

ProProfs

JANUARY 19, 2021

How does this make them perfect as lead generation content for businesses, and how can you create one? . Given the undeniable popularity of BuzzFeed-style quizzes, they should be a crucial part of your marketing strategy. How can quizzes help businesses? How to make a BuzzFeed-style quiz? .

Entertainment 52

Entertainment Social Media Start-ups Gaming 52

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. It’s all about context. Any marketing messages they see then are effectively out of context.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36

Zendesk

FEBRUARY 17, 2022

You see a flyer on your office’s bulletin board promoting a studio that just opened a few blocks away. You show up for a session, only to learn that taking a single class requires a hefty membership fee. Just because a consumer enters your store or website doesn’t mean you’ve secured their business. How to create a lead magnet.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98