Beyond Philosophy

NOVEMBER 16, 2016

The company that produces Toblerone bars is Mondelez International. Take the new Starbucks rewards program ( please!). For some people, this program was way worse than the previous one. To learn about understanding your customers and improving your Customer Experience join one of our training courses.

Social Media 167

Social Media Customer Loyalty Customer Experience CX 167

Beyond Philosophy

NOVEMBER 7, 2016

Each program targets specific team fans and celebrates that connection with a reward. Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87 Dunkin’ Donuts gives DD Perks® rewards program members coffee for $.87 Colin is an international author of five bestselling books and an engaging keynote speaker.

Sports 167

Sports Transportation Gaming Customer Loyalty 167

Beyond Philosophy

OCTOBER 20, 2015

One essential element often neglected, but essential is the training of your Customer-facing teams. In my view, there is a great lack of training on soft skills with Customers and when there is training available it is too basic and not frequent enough. This concept is a key part of Apple’s training strategy.

Start-ups 159

Start-ups CX Customer Experience Customer Retention 159

Callminer

AUGUST 1, 2017

He has a proven track record for successful go to market and corporate communication programs in multiple vertical tech markets. Hosted UC solutions can cater for everything within a contact center, from inbound, outbound and even internal communication calls/messages. To implement continuous training. Srii Srinivasan.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Execs In The Know

JUNE 14, 2023

This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy. Regular training programs and awareness campaigns help employees understand their role in maintaining a secure environment.

ML 52

ML Artificial Intelligence Education AI 52

ProProfs

JUNE 26, 2023

Online certification programs are becoming increasingly popular, and for a good reason. One of the essential components of certification programs is quizzes. In this context, let’s understand the meaning, benefits, and types of online certification programs and the steps to create one. Let’s dive in!

Compliance 52

Compliance Education Start-ups Social Media 52

ProProfs

MAY 24, 2022

Internal assessments are pretty identical to external assessments as they play a significant role in raising the standards of the learning process. . What is an Internal Assessment? The purpose of internal assessment is to judge a candidate’s credibility and knowledge concerning a particular subject or a discipline. .

Start-ups 52

Start-ups Sales Construction Engineering 52

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. Ignoring that will lead to a lot of major problems starting from underperformance, high employee turnover rate, unenthusiastic workforce, and longer training periods. Read on to know more. Here are some ways you can hire the right team members.

Net Promoter Score 52

Net Promoter Score AI Contact Center Start-ups 52

Beyond Philosophy

MARCH 27, 2017

Last month, a former Uber engineer published a blog post saying discrimination and sexual harassment was largely ignored by Uber management and human resources personnel. It would appear that, beneath the surface, there’s internal turmoil that will ultimately affect their employees, customers and reputation. Terrible Service!

Engineering 135

Engineering Retail Customer Experience 135

Callminer

APRIL 23, 2019

To train and evaluate call center staff. This begins with an effective firewall and router, as well as internal processes that provide additional layers of protection. This method ensures that they have the internal security controls in place required by the PCI Data Security Standards Council (PCI-SSC).

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Beyond Philosophy

APRIL 18, 2017

Traditional sales advice says that it’s easier to keep a past customer than to get a new one, and so there’s been a proliferation of customer loyalty programs over the past few years. However, McKinsey reports that fewer people are actively engaged in these programs today than in the past. Not Meeting Your Targets? Here’s Why.

Sales 124

Sales Social Media Start-ups Management Consulting 124

Comm100

MARCH 14, 2022

In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Some live chat software complies with major international security standards and privacy laws such as SOC 2 Type II, ISO 27001 and PIPEDA. . Citizens expect fast, convenient and personalized support. A 2020 survey showed that 22.6%

Government 81

Government Customer Service Customer Satisfaction CX 81

Steven Van Belleghem

SEPTEMBER 29, 2021

It’s a huge task to train and retrain your 2.3 One of the biggest training challenges for Walmart was that associates cannot be trained in the store and so it uses virtual reality as an immersion tool which makes the training more fun, satisfying, efficient and fast. million associates around the world, of course.

CX 123

CX Healthcare Retail Innovation 123

Beyond Philosophy

SEPTEMBER 10, 2015

It seems most organizations have a Customer Experience program and an increasing number have started Employee Engagement programs. When you achieve this state, the Customer Experience program and employee engagement program are aligned and implemented simultaneously. Improving Your CX One Employee at a Time.

Retail 167

Retail Customer Satisfaction CX Customer Experience 167

Beyond Philosophy

JULY 27, 2016

We see this all the time in our Customer Experience consultancy: We come in with a Customer Experience program that we want to deliver. The CES is the goal of your desired Customer Experience program. The next step to fostering employee engagement is to give your team the tools to do what you identified by the CES through training.

Net Promoter Score 112

Net Promoter Score Customer Experience Start-ups CX 112

Beyond Philosophy

AUGUST 1, 2019

In our most recent episode of our podcast, we talked about how you get the frontline teams to embrace the philosophy behind your Customer Experience program and deliver it. Why Training on Emotional Management for Frontline Employees is Vital. Lack of employee training. It is essential to train your people on how to do that.

Customer Loyalty 149

Customer Loyalty Legal CX Start-ups 149

Beyond Philosophy

OCTOBER 12, 2016

Using these emotional trailers, they delivered record numbers to the Melbourne International Film Festival, selling the most tickets in their 65-year history, among other incredible results. You can also join one of our live, online, interactive training courses. LinkedIn followers can use Autumn10 to get 10% off.

Start-ups 167

Start-ups Innovation Customer Loyalty Technology 167

Beyond Philosophy

JANUARY 2, 2019

They are not the right people to do the job in the first place, they have not had the proper training, or they have no authority and cannot enforce the new way of working. Internal employees often struggle to convince co-workers that Customer Experience is worth the trouble. Change is hard; people will resist it. But we can change it.

Net Promoter Score 156

Net Promoter Score Customer Experience CX Hospitality 156

Shep Hyken

DECEMBER 13, 2021

In this case, it’s Jeff Steen sharing his thoughts on a Seth Godin blog post. That’s a version of a VOC (Voice of the Customer) program. Keep in mind that a formal VOC program is proactive, not reactive. The 2022 Customer Experience Predictions From 10 International Top Cx Experts by Steven Van Belleghem.

Social Media 74

Social Media Customer Service VOC Retail 74

Beyond Philosophy

FEBRUARY 6, 2019

Along with being a popular international speaker, blogger, and author of Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies , Thompson and I go way back. There is a lack of focus on presenting the business case for your program. Measurement is essential to your program and must be a priority.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

ProProfs

DECEMBER 24, 2020

What is OSHA Compliance Training? OSHA Training Requirements: A Checklist. How to Create an Effective OSHA Training Program. Benefits of OSHA Compliance Training. OSHA Compliance Training Certification. One of the most effective ways to achieve it is through regular training. Table of Contents.

Compliance 52

Compliance Construction Education Hospitality 52

Beyond Philosophy

JUNE 13, 2019

Several different ways exist for an Employee Experience program to go wrong. You must line up the external experience to the internal one. Also, many times, organizations have a problem because they think they are already linking the two programs. Ironically, it was the very last thing we did. However, they usually have not.

Customer Experience 165

Customer Experience Start-ups Government CX 165

Beyond Philosophy

OCTOBER 10, 2016

You could begin a loyalty and rewards program to keep people coming back. It will likely have more influence on your Customer Experience than a frequent buyer program will. If you enjoyed this post, you might be interested in the following blogs: It’s the Little Things: Adding Value Without Lowering Prices.

Retail 167

Retail Customer Experience Customer Satisfaction 167

Beyond Philosophy

MARCH 14, 2016

When Starbucks recently announced changes to its rewards program, Twitter users lashed out at the coffee giant. They complained that the new program, which will award points based on the amount of money spent (rather than on the number of visits to Starbucks) will penalize regular customers who buy only small items, like a brewed coffee.

Customer Loyalty 113

Customer Loyalty Customer Experience CX 113

Shep Hyken

JULY 26, 2021

My Comment: We start this week’s Top Five roundup with an article focused on why a focus on the internal customer experience is important to delivering a better external customer experience. Go to The Customer Focus to learn more about our customer service training programs. (HR Dive) Dissatisfied employees were more than 2.5

Customer Service 92

Customer Service Customer Retention Contact Center AI 92

Zendesk

MAY 12, 2021

Customer retention software can help your company by improving communication and providing valuable data about your customers and internal processes. So, the travel loyalty program company partnered with Zendesk to scale support on Messenger. Improve internal communications and processes. The solution? Consider this scenario.

Customer Retention 52

Customer Retention Net Promoter Score Touchpoint CRM 52

Beyond Philosophy

JANUARY 16, 2019

Research is considered valid in two ways, which are: Internal validity: This term refers to how well research establishes causality or not. However, if academics need to pick one they value more, they will choose internal validity first. Colin is an international author of six bestselling books and an engaging keynote speaker.

Customer Experience 111

Customer Experience Legal Engineering 111

Comm100

AUGUST 8, 2022

Chatbot software is often embedded within live chat software and programmed to have conversations with visitors without human involvement. These bots are “trained” from existing reference materials like a knowledge base or FAQ bank. The most basic chatbot software is often known as a keyword chatbot. How do I build a chatbot?

Customer Service 77

Customer Service Machine Learning AI Social Media 77

ProProfs

AUGUST 2, 2020

At ProProfs, we believe every organization has its specific skills testing, training, and recruitment requirements. No wonder then that today, ProProfs is the first choice of some of the world’s leading enterprises for learning, training, and recruitment purposes. Internal assessments. The program is very easy to use.”

Compliance 105

Compliance Education Social Media Sales 105

Beyond Philosophy

JULY 31, 2017

There’s a growing crop of programs that teach you to tell stories in your own business. I tell them in blogs, in the books I write, and in the webinars we offer. For example, this article described a group of realtors in a session with a training firm that specializes in storytelling. Startling Revelation!

Entertainment 125

Entertainment Gaming Start-ups Customer Experience 125

Zendesk

JUNE 15, 2021

To build trust with consumers, a customer advocacy program is key. How to build a customer advocacy program. A formalized advocacy program or submission process makes it easy for both your customers and your team to get in touch and make the most of the relationship. How to build a customer advocacy program.

Sales 64

Sales Net Promoter Score Social Media CRM 64

Beyond Philosophy

SEPTEMBER 22, 2015

The Airport Fast Park at the Baltimore Washington International Airport also thinks of ways to do things for Customers. From sufficient staffing to good training to creating new ways to communicate with Customers, accessibility is an investment that is sure to pay off in the long run with happy Customers.

Gaming 167

Gaming Customer Experience Customer Service CX 167

Beyond Philosophy

JUNE 8, 2016

The Importance of the CES and Training. The CES is the focal point of your desired Customer Experience program. Now, give your team the tools to do it through training. To combat this lack of training, we create a guide for our clients that uses the fundamental emotion defined by the CES as a foundation for training.

Customer Experience 113

Customer Experience 113

Beyond Philosophy

NOVEMBER 26, 2018

If they don’t want to invest in the program, they have to opt out. If you liked this blog, you might also enjoy these blogs: Why You Must Create and Sustain a Customer-Centric Culture. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Sales 109

Sales Customer Experience Technology Technology 109

Beyond Philosophy

JULY 13, 2016

Consorsbank, Lufthansa, and Zalando—three very different companies—have both undertaken a Customer Experience improvement program. If you enjoyed this post, you might be interested in the following blogs: Industry Secrets Leaked: Predicting Customer Behavior. What do a Bank, an Airline, and an Online Retailer Have in Common?

Customer Experience 111

Customer Experience Retail Touchpoint 111

Beyond Philosophy

JANUARY 23, 2019

Two alternative programs to combat the disease were proposed and then positioned like this: Program A: If adopted, 200 people will be saved out of the 600. Program B: If approved, there is a one-third probability 600 people will be saved and a two-thirds probability that no one will be saved.

Gambling 112

Gambling Start-ups Technology Technology 112

Beyond Philosophy

JANUARY 25, 2016

I worried about our internal the processes rather than the experience we gave Customers. I concerned myself with internal costs at the expense of Customer Experience. This video will explain what kind of insights this outside-in approach can yield: Internal costs for Customer Experience are worth the expense.

Non-Profits 109

Non-Profits Customer-Centric Organization Customer Loyalty Customer Experience 109