Fonolo

MAY 10, 2018

Luckily, those seeking reliable sources for CX and CS-related topics can still rely on a special corner of the digital sphere, one which has made a comeback in recent months: Blogs. Get ready to bookmark. . Her blog is a must-read for those keen on leadership in customer service, customer listening, and engagement.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

ProProfs

FEBRUARY 25, 2021

But first, what would a quiz for your WordPress blog help you achieve? But first, what would a quiz for your WordPress blog help you achieve? Quizzes can do more than just entertain your readers; they can help increase your blog’s engagement and grow conversions. Introduction to the WordPress Quiz Maker.

Entertainment 52

Entertainment Social Media Start-ups CRM 52

Execs In The Know

NOVEMBER 30, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. Here are five key highlights from the conversation: 1) As a company’s CX journey matures, the structure of its C-suite must also evolve. Moderator: Mike McCarron, Gladly. Dan Allen, Union Bank.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Here is our collection of the Inside Intercom highlights from 2018. The best of the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

Execs In The Know

FEBRUARY 16, 2023

From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents. Zenarate AI Coach simulation training is key to helping us achieve that goal.”

AI 52

AI Scorecard Contact Center Compliance 52

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. The past couple of years have been … challenging, to put it nicely. We’re stressed, exhausted, overworked, and burned out. Short on time?

Start-ups 118

Start-ups Social Media Education Customer Service 118

Beyond Philosophy

MARCH 28, 2019

Since uncertainty is a fact of life, like death and taxes, one of the ways people cope with risk is demanding higher payoffs or higher expected returns from risk. A consistent finding in psychology is that people don’t like uncertainty or risk. It’s called Risk Aversion, and we all have it to some degree. Coping with Uncertainty in Business.

Gambling 143

Gambling Start-ups Education Customer Experience 143

SurveySensum

NOVEMBER 22, 2023

Set the Game Plan: Defining Your Feedback Goals Question yourself – what is it that you want to achieve from website feedback? Their feedback will help you identify areas of improvement, and working on those not only boosts customer satisfaction but increases sales as well!

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

Customer Bliss

MARCH 17, 2016

One of the greatest predictors of success in kindergarten is books in the home. Their website features “ Ready for Kindergarten ,” which reminds parents, “You are your child’s first teacher.” Their website features “ Ready for Kindergarten ,” which reminds parents, “You are your child’s first teacher.”

Customer Experience 60

Customer Experience CX 60

ProProfs

JANUARY 25, 2022

Trained employees can serve as a human firewall that protects your organization from data loss, financial loss, and operational disruption. Trained employees can serve as a human firewall that protects your organization from data loss, financial loss, and operational disruption. Continue reading to find out.

Education 52

Education Engineering Legal Start-ups 52

SugarCRM

MAY 24, 2022

Without true alignment, every email nurture campaign, whitepaper, blog, or webinar marketing produces is a wasted effort. If your teams work virtually or it’s difficult to meet in-person, explore ideas for socializing online like happy hours via Zoom. Work Together. But does it? Best Practices for Sales and Marketing Alignment.

Sales 26

Sales CRM Start-ups Customer Relationship Management 26

ProProfs

MAY 29, 2020

The challenges of working in a team are always there, no matter where it is located. Apart from its significant advantages, virtual teams have their share of challenges. In this blog post, we’ll be looking at ten such real challenges of virtual teams and see how to tackle them in the best way with the right strategies and tools.

Start-ups 59

Start-ups Government Gaming Education 59

ProProfs

MARCH 19, 2021

Learn from others who already possess soft skills that you want to develop. Considering the significance of soft skills for modern employees, in this blog post, I’ll be discussing at length everything you ever wanted to know about soft skills and soft skills training. Importance of Soft Skills in the Workplace. Performance. Intangible.

Education 52

Education Start-ups Business Operations Construction 52

SugarCRM

JANUARY 9, 2020

You attract and nurture candidate leads, “sell” to those leads the idea of working with you as well as taking different job opportunities, coordinate and manage interviews and the list goes on. As a recruiter, you wear a lot of hats. Lead Generation Lays the Foundation for Solid Recruiting. Sugar Market might be a perfect fit.

Social Media 26

Social Media CRM Start-ups Technology 26

Provide Support

OCTOBER 7, 2015

A place which we could call home, where we can relax and savor each moment of existence. And because it does not need support from the outside, it is joyful, it is abiding in a state of nirvana. The recent stats from 2015 U.S. A guide to customer service nirvana. Does it exist? I feel that it does. No hold times.

Customer Service 86

Customer Service Social Media VOC Customer Feedback 86

Qualtrics

AUGUST 30, 2019

Companies that make their lists are home to programs that continue to improve every year. The lunches extend beyond just Qualtrics, as Q-Salute is working to create a community of camaraderie, connection and mentoring for all veterans to ensure that they all have the resources to find success in the civilian world.

Customer Relationship 30

Customer Relationship 30

Comm100

DECEMBER 8, 2020

And with so much work, it’s no wonder that the need for simpler solutions has become essential to a business’s success. They are less skilled at handling more complex questions and tasks and are limited by their ability to work on a prior script. Plus, streamlined processes to get things rolling in the right direction.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Intercom, Inc.

AUGUST 15, 2018

Managers oversee their team members’ work and career development. I’ve been there for about two years, and my primary responsibility has been growing the engineering team from around 35 engineers to the 177 we have today and building tons and tons of interesting stuff. Short on time? I got into engineering through my father.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. How is brand advocacy different from customer advocacy?

Social Media 52

Social Media Net Promoter Score Education Construction 52

PeopleMetrics

DECEMBER 5, 2014

Last week my 14-year-old son''s phone stopped working. I pre-ordered a new phone online; received an email informing me the phone was ready to be collected; gathered the requisite documentation. She examined the documentation and slowly shook her head from side-to-side. We cannot accept a temporary ID. It''s company policy.". -

Voice of the Customer 76

Voice of the Customer Legal Education Customer Loyalty 76

Comm100

JUNE 19, 2018

But working out how processes need to change to fall in line with those same philosophies can be tougher. But working out how processes need to change to fall in line with those same philosophies can be tougher. Ready to put on your holiday best? Common Purpose & Brand Promise.

Contact Center 40

Contact Center Entertainment Start-ups CX 40

Comm100

NOVEMBER 8, 2017

From Priceline to JetBlue, the biggest brands are turning to Twitter, Facebook, and Instagram to resolve customer issues and proactively provide support – and so should you. In this blog post, we’ll break down the habits of the pros and bring you their social media customer care secrets. Click here to download the full ebook.

Social Media 48

Social Media Customer Service Start-ups Sales 48

Comm100

NOVEMBER 5, 2020

It is an agent-facing tool that helps team members quickly answer specific questions about how a product works, a return policy, ongoing promotion, or–on a more personal note– information about employee benefits like health care and PTO (paid time off). Internal knowledge bases work a lot like external knowledge bases.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

Comm100

AUGUST 23, 2018

This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

MARCH 20, 2018

And writing personalized letters to customers on their special days – such as birthdays or anniversaries – can set your company apart from the competition, and help and you build business relationships that could last a lifetime. Use the steps laid out in this blog post to write winning sales letters your peers will wish they had sent.

Non-Profits 40

Non-Profits B2B Sales Sports 40

CX Journey

JULY 19, 2016

It appeared on their blog on April 5, 2016. It suggests that in order to truly understand a situation one needs to go to genba , or the 'real place' - where work is done. It suggests that in order to truly understand a situation one needs to go to genba , or the 'real place' - where work is done.

Mystery Shopping 35

Mystery Shopping Manufacturing Retail Customer Experience 35

Comm100

NOVEMBER 2, 2017

” I looked around—from his freshly vacuumed floor to his squeaky leather seats, his car truly was in impeccable condition. .” ” I looked around—from his freshly vacuumed floor to his squeaky leather seats, his car truly was in impeccable condition. “Or else people would just leave candy wrappers everywhere.”

Customer Satisfaction 65

Customer Satisfaction Customer Feedback Customer Service Start-ups 65

Qualtrics

SEPTEMBER 15, 2020

Here are a few takeaways from the discussion… What are the shifts we’re seeing right now to customer experience - specifically digital? “The It’s essential to understand the shift in online marketing, sales, communication channels, and that applies across so many industries from retail, insurance, banking, healthcare. Are they ready?

Healthcare 26

Healthcare CX Innovation Start-ups 26

Hodusoft

APRIL 24, 2024

It found its way into mainstream media and pop culture after Jon Postel, the legendary American computer scientist who made several important contributions to the development of the Internet, famously said: “But I do have a computer at home and a pretty good ISDN connection.” History and Evolution of ISDN How Does ISDN Work?

Start-ups 52

Start-ups Technology Technology Gaming 52

ProProfs

MAY 21, 2020

According to data from FlexJobs and Global Workplace Analytics: In 2015, 3.9 worked remotely. In the previous five years, remote work grew 44%. With this spurt in remote work culture, there is a corresponding need for remote workforce training. This will let them know what they can expect from the upcoming training.

Start-ups 98

Start-ups Gaming Technology Technology 98

CX Accelerator

APRIL 30, 2018

If you’re not, I hope you’ve worked up an S.O.S. Whether you work on a call center floor, manage the team that does, or have never stepped foot in one before, it’s not too difficult to see how hard (and at times overwhelming) a CSR position can be. because you’re going to need one! Then come talk to me.

CX 140

CX Customer Journey Map Hospitality Hospitality 140

ProProfs

JULY 11, 2023

In this blog post, we’ll explore how online quizzes can empower K-12 education and help teachers overcome some of the common challenges they face in the classroom. Educational quiz games can also foster collaboration and healthy competition among students by allowing them to work in teams or challenge each other.

Education 52

Education Start-ups AI Gaming 52

MattsenKumar

JANUARY 14, 2022

Work-life balance! So I want to try and de-mystify the phrase “work-life balance” and add my own takeaways. ? Firstly, for the amount of time we spend at work… this is a big part of our waking life. So work-life balance should actually be coined as Our Life in Balance – it’s not the parts but the sum of all its parts.

Gaming 52

Gaming 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”. Magdalena ?urawska.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. From my point of view, the most useful customer service interview question for managers is…”. Magdalena ?urawska.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Zendesk

JULY 26, 2022

When your prospects can simply see ads and buy products online from their couches, there’s no reason for them to seek out other options. This keeps prospects on the hook even if they’re not ready to buy at first glance. More and more, however, the digital world is influencing consumer purchases. What are digital sales? Social media.

Sales 52

Sales Social Media Start-ups B2C 52

Comm100

SEPTEMBER 22, 2021

This blog aims to do just this as we go through five successful strategies that will boost the success of your customer service transformation. Digital transformation also provides potential customers with greater access to your organization, from live chat and email to social media and SMS. Engaging With Leadership.

Customer Service 65

Customer Service Social Media Omnichannel Technology 65