ProProfs

MAY 8, 2020

In this blog post, I will take you through some of the main areas of training a virtual team and the strategies that you should deploy for the purpose. This training is particularly significant because not all employees are versed with modern technologies, and for remote work to be successful, you need to bring them on board.

Social Media 85

Social Media Government Start-ups Technology 85

UJET

APRIL 21, 2020

Whether it is streamlining operations, being able to more rapidly access new and emerging technologies, or being able to quickly and safely allow support teams to work remotely, the world is rapidly seeing the types of experiences that only cloud technologies can deliver. How would you best describe the culture at UJET?

Contact Center 72

Contact Center Engineering CRM Technology 72

Intercom, Inc.

APRIL 4, 2022

One of the joys of an engineering career is how varied it can be – the size, industry and above all culture of any company entirely determines what an engineering job actually looks like on a day to day basis. Reflecting on my experience, I’ve pulled together a non-exhaustive list of the things that make Intercom’s culture unique.

Engineering 118

Engineering Start-ups Technology Technology 118

Logicalware

JULY 30, 2021

In this blog, Puzzel CMO Jonathan Allan reflects on what this could mean for contact centres. Nearly one in five will work remotely all the time [1]. However, hybrid working also presents some challenges: Onboarding: It is harder to onboard, train and build relationships with new agents when they work remotely.

Compliance 59

Compliance Omnichannel Innovation Customer Service 59

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. In this blog, we will be discussing how your business can use an IP PBX phone system for telecommunication and what factors you must consider while choosing a service provider. Lower initial cost.

CRM 52

CRM Sales Technology Technology 52

Execs In The Know

APRIL 7, 2024

With more teams transitioning to remote work, achieving a healthy work-life balance is paramount. This underscores the importance of utilizing tools to monitor key metrics and KPIs while fostering a workplace culture that prioritizes the well-being of both customers and internal teams. Post originally published on the Zendesk blog.

Scorecard 52

Scorecard Start-ups Education Customer Experience 52

CX Accelerator

MAY 28, 2019

So how does one develop a team culture such as this? This works especially well for teams with remote workers because everyone gets the same great experience regardless of geography. These are but a few ways to develop a culture of caring. BACK TO CX ACCELERATOR BLOG Nate Brown is the co-founder of CX Accelerator.

Contact Center 140

Contact Center Hospitality Hospitality CX 140

ProProfs

MAY 4, 2023

In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Quizzes are also especially useful for remote employee engagement. You can host employee engagement quizzes during virtual meet-ups and remote training sessions to inject fun into communication efforts.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 Socialization Platforms — Employee engagement is vital for many reasons, including wellness, cultural emersion, and engagement.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Totango

JANUARY 6, 2022

But even when we do everything right and create a culture of positivity and open communication within our organizations, occasional stress is inevitable – especially in a high-pressure industry like customer success. Set Boundaries. During stressful periods at work, the lines between work time and free time often become blurred.

Start-ups 87

Start-ups 87

Intercom, Inc.

APRIL 29, 2021

And if starting a new role wasn’t challenging enough, the show started filming a couple of weeks before the COVID-19 crisis, meaning that we got to watch in real time as she faced the challenges of pivoting to remote work. Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now.

Innovation 118

Innovation B2B Start-ups Education 118

Execs In The Know

MAY 26, 2021

The past year has proven optimized work-from-home (WFH) strategies, along with engaged and enabled remote teams, are critical for delivering exceptional CX. The day’s discussion may include such topics as: Employee wellness and cultural transference. Remote recruiting, hiring, training, and coaching best practices.

Innovation 52

Innovation CX Engineering Business Growth 52

Intercom, Inc.

FEBRUARY 25, 2021

We’ve gathered a list of articles, videos and podcasts you can check out: Putting the “customer” in customer experience (and at the heart of your business), aka how to develop a customer-centric culture. Annette: I think it starts with the company culture to begin with. Humanizing automation to help employees work smarter not harder.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Execs In The Know

MAY 22, 2023

In this blog post, we’ll be exploring the benefits and challenges associated with focusing on agent-focused employee experiences, specifically how integrating this kind of approach can improve customer interactions. Overcoming resistance to change and promoting a culture of empowerment and trust can be challenging.

CX 64

CX Technology Technology Construction 64

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Lightico

AUGUST 19, 2021

This blog details 4 of the top issues on community banking leaders’ minds. One is the remote workforce. We had not planned to deploy a 100% remote workforce and that’s something we’ve embraced and we’ll probably remain that way permanently. Capitalizing on the Flexibility of Remote Working.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

Help Scout

AUGUST 31, 2021

For example: Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world. Include pictures that depict your culture, show brands currently using your product, and mention any partners with whom your customer support team works closely. From there, move into describing the role itself.

Social Media 94

Social Media Innovation Touchpoint Start-ups 94

Intercom, Inc.

JULY 26, 2018

It came down to the culture they had created together, which against all odds overcame the fact that the company was entirely remote. Adam: And your team was remote at this time as well, right? Given that your team was remote, what type of culture were you able to create to get everyone to buy in?

Non-Profits 137

Non-Profits Finance Start-ups Customer Acquisition 137

Execs In The Know

OCTOBER 20, 2022

Your guide to securing the right-fit contact center provider when it comes to culture and employee experience. Workplaces with great culture foster better collaboration, innovation, and customer satisfaction—and, in large part, that’s because they’re able to attract and retain the best talent. .

Contact Center 52

Contact Center CX Start-ups Finance 52

Execs In The Know

MAY 10, 2021

Genuine open-door policies : Create a culture and environment that encourages staff to ask questions and voice their concerns. This can even be done remotely by way of opening a web meeting during certain hours or allowing staff to schedule on your calendar during established hours. Blog post, written by: Execs In The Know.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

Qualtrics

SEPTEMBER 24, 2020

Demystify the remote onboarding process with these tips – and make your employee experience memorable from day one. For organizations still adjusting to remote work , remote onboarding poses a lot of questions – and not much time to determine the answers. The rise of remote onboarding. 1 Communicate company culture.

Start-ups 20

Start-ups Touchpoint Technology Technology 20

ProProfs

MAY 29, 2020

In this blog post, we’ll be looking at ten such real challenges of virtual teams and see how to tackle them in the best way with the right strategies and tools. Also, promote a culture of communication in your teams. Cultural Differences. Different cultures have different languages, religious beliefs, food habits, and customs.

Start-ups 59

Start-ups Government Gaming Education 59

ClientSuccess

SEPTEMBER 27, 2018

Building a Company Culture of Customer Success. Whether your internal team is remote, or you’re dealing with customers spread out across the globe, the SaaS world is growing – literally. Customer Success as a Culture: Customer Success Leaders Edition. Blog Posts: Customer Success in the C-Suite—Aligning the Board and Exec Team.

NPS 74

NPS Finance Technology Technology 74

ProProfs

OCTOBER 4, 2022

But, one of the biggest reasons companies fail to abide by regulations is this — poor compliance culture stemming from ineffective compliance assessment and training processes. . Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. View The Course.

Compliance 52

Compliance Finance Government Agriculture 52

Hodusoft

APRIL 26, 2023

In this blog post, we discuss the metrics you must use to measure your call center’s performance. By asking questions about the company culture, work environment, and job satisfaction, the top management of virtual call centers can ask agents to provide ratings and feedback. Read on to gain valuable insights. Talk to Our Expert!

Customer Satisfaction 52

Customer Satisfaction Contact Center Customer Service Customer Experience 52

Comm100

OCTOBER 25, 2021

Besides potential language barriers, institutions also need to be sensitive to cultural differences and customs. In this blog, we’ll look at the unique challenges that schools face in engaging with international students, and how digital transformation has opened a way forward for them with digital communication channels like live chat.

Education 52

Education Technology Technology Customer Experience 52

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. This was a team value that became to talk, when led to a blog post and ultimately this conversation. We need to take some time to properly define this, and that’s actually where the blog post and everything else came from.

Engineering 192

Engineering Technology Technology Start-ups 192

Intercom, Inc.

FEBRUARY 23, 2022

Most of us have been working remotely, isolated from friends, family, and coworkers, uncertain of what the future might bring, and it has all taken a toll on our mental health. And I did blogs and podcasts for them around how to stay resilient when you’re under pressure. It’s the culture. Marilyn: Absolutely.

Start-ups 118

Start-ups Social Media Education Customer Service 118

Help Scout

AUGUST 15, 2018

To build an inclusive company culture, however, we need to understand how people from all backgrounds feel about their workplace, so we have to ask the questions. Last year’s survey was enlightening: Our company, then about 60 remote people, had moved closer to gender parity — 59% men, 41% women and non-binary people.

Legal 40

Legal Engineering 40

ClientSuccess

OCTOBER 5, 2017

Remote Experience. Today’s SaaS industry, more than ever before, is changing into a remote world. More and more employees, on both sides of customer/vendor relationships, are working remote or from home. Blog Posts: 4 Ways to Measure Churn & Retention – Part 1. So what does this mean for customer success?

Customer Relationship 41

Customer Relationship Innovation Technology Technology 41

ClientSuccess

JUNE 27, 2018

This could mean fun, casual blog posts with plenty of memes and visual aides, or a new case study that features an amazing success story. With a growing remote culture, many individuals can likely attend important calls, but they may need to sort out internet access or cell phone service beforehand.

Entertainment 40

Entertainment 40

1 to 1

MARCH 28, 2022

Individuals who are looking for a remote work environment with flexible hours are increasingly joining customer care, back office, growth services, data annotation, and content moderation teams. Other tips and best practices include: 1. Make it a point to help gig workers feel welcome and part of the company, even if it’s temporary.

CX 52

CX Contact Center Innovation Customer Satisfaction 52

Totango

AUGUST 21, 2020

Q: How did you change the culture and processes at SAP even before talking about Totango? So for example, you know we put out a Qualtrics offering for customers to be able to take pulse checks around their employees and how they are feeling about working remotely dealing with the COVID situation. Get started with Totango for free.

Innovation 115

Innovation NPS Touchpoint Start-ups 115

Qualtrics

JANUARY 23, 2019

With the rise of popularity in this topic, there are thousands of EX blogs and websites. He’s also 3-time Best-Selling Author, including The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces they Want, the Tools they Need , and a Culture They Can Celebrate and The Future of Work.

Social Media 52

Social Media Technology Technology Education 52

Help Scout

OCTOBER 30, 2018

The research shows that the tech talent pool is small and competitive , and that companies must constantly evolve their benefits and culture to attract and maintain these niche skilled employees. Even though this message cuts off mid-word, we think they’re trying to sell this company’s “work hard, play hard” culture as a plus … ?

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. There are many factors to consider, such as the type, size, location, budget, technology, staff, training, and culture of your call center.

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52