Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn .

Scorecard 84

Scorecard Start-ups Customer Relationship Customer Experience 84

Totango

NOVEMBER 16, 2023

These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. Every customer interaction matters in today’s digital age.

Outlook 107

Outlook Touchpoint CX Customer Experience 107

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Totango

APRIL 6, 2023

Our latest platform enhancements and solutions help you scale without needing to add headcount, and make CS a company-wide initiative that drives predictable revenue growth. The post Totango product innovations help CS drive predictable revenue growth appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Innovation 85

Innovation Outlook CRM Sales 85

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Outlook 113

Outlook Innovation Omnichannel Education 113

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. These real-time health metrics provide exceptional visibility for both sales and CS to identify opportunities for account growth as well as risk factors that can be proactively intercepted to prevent churn or other issues.

Sales 71

Sales 71

Totango

FEBRUARY 12, 2021

What is customer churn ? The answer directly relates to your success at retaining customers and maintaining revenue levels. Read on to learn what you need to know about what customer churn is and how to calculate it. What Is Customer Churn? You can also think of customer churn as the opposite of customer retention.

Customer Retention 81

Customer Retention 81

TeamSupport

MAY 11, 2021

This blog provides the highlights from their talk. Pete introduced the session by talking about why it’s so important to shift your focus to your existing customer base, what a positive impact it will make to your recurring revenue, and how today’s innovative technologies can help. What did they mean ? The Subscription Effect.

B2B 98

B2B Sales Gaming Education 98

ClientSuccess

FEBRUARY 8, 2023

NRR : net revenue retention (NRR) is a great metric to view the high-level trending success of your customer success function, as it measures your total churn minus expansion revenue. ARPU : the average revenue per user (ARPU) looks at the total revenue your customers are bringing in averaged out across all of your customers.

Net Promoter Score 75

Net Promoter Score Invoicing NPS B2B 75

TeamSupport

MARCH 3, 2021

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. Reduce Churn and Prove Value.

B2B 98

B2B Customer Retention Customer Relationship Customer Feedback 98

Totango

JUNE 8, 2022

Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

Start-ups 87

Start-ups CRM Sales Technology 87

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

VOZIQ

MAY 8, 2023

While the strategies evolve to accommodate new needs and expectations, here are some pieces of wisdom from the best of the internet to aid leaders in the churn with their retention game. This blog shows how technology can render services to improve the customer experience with a solution-driven approach.

E-commerce 40

E-commerce Customer Acquisition ML Machine Learning 40

SurveySensum

SEPTEMBER 8, 2023

Now, according to Bain & Company, if Dell could turn only 2-8% of those unhappy customers into satisfied ones, they could have boosted their annual revenue by $167 million. This demonstrates that by reducing customer churn and enhancing overall customer relationships, companies can save lost revenue and boost customer spending.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

TeamSupport

FEBRUARY 23, 2021

Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. H istorically, B2B customer support departments have not been thought of as revenue generating. Analysis of sales pricing, commitments and deal quality.

B2B 78

B2B Sales Business Operations Customer Satisfaction 78

Totango

DECEMBER 20, 2023

Totango is helping us maximize our annual recurring revenue by identifying and proactively mitigating churn risks. The post Totango recognized as CS leader in G2 Winter 2024 reports appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Totango

MARCH 5, 2021

It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate. Your revenue retention rate is still 95%.

Customer Retention 85

Customer Retention Net Promoter Score Start-ups NPS 85

Totango

MAY 14, 2021

Revenue Churn Rate. Revenue churn rate tracks how much of your revenue you retain each month. It can also reveal how downgrades and upgrades are contributing to revenue fluctuations. Revenue churn rate can be calculated in a couple of different ways. The result is your customer retention rate.

Customer Retention 65

Customer Retention Net Promoter Score NPS Voice of the Customer 65

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Customer Retention 89

Customer Retention Customer Expectations Start-ups Sales 89

Win the Customer

SEPTEMBER 12, 2023

In this blog post, we’ll explore the significance of measuring customer satisfaction and delve into key metrics that provide valuable insights. Churn Rate Customer churn, or attrition, is a telling metric that highlights dissatisfaction or disengagement.

Customer Satisfaction 59

Customer Satisfaction Net Promoter Score NPS Customer Loyalty 59

Totango

JULY 5, 2022

As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion. So, how do you do this? Signs to look for when learning how to identify at-risk customers include: .

Net Promoter Score 97

Net Promoter Score Start-ups NPS Customer Relationship 97

SurveySensum

SEPTEMBER 11, 2023

In contrast, SaaS companies rely on recurring revenue from subscriptions, which sets a different set of KPIs and metrics for success. So, the main SaaS KPIs that companies focus on are customer retention , customer acquisition cost, customer lifetime value, and monthly revenue.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. If you are working with customers who are ready to churn due to price, an option is to offer them discounts. Reduce Churn. So, don’t nickel-and-dime them today.

Customer Satisfaction 100

Customer Satisfaction B2C B2B Customer Relationship 100

Totango

JUNE 26, 2020

The COVID-19 pandemic increased the risk of customer churn across almost every industry. COVID-19’s effect on customer churn may have already begun, but there is still plenty you can do to increase customer engagement and retain the customers you have worked hard to win. Don’t Fear COVID-19’s Effect on Customer Churn.

Customer Retention 91

Customer Retention Manufacturing Finance Touchpoint 91

Aquire

DECEMBER 9, 2021

If you want your customers to stick around, it’s important you understand how to reduce customer churn rate. Of course, some level of churn is inevitable — no matter how much effort you put into satisfying your customers. Before we dive in though, let’s take a look at exactly what customer churn is and how to calculate it.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

VOZIQ

NOVEMBER 20, 2023

To light your way, this month’s edition highlights a few thought-provoking content pieces that delve into the realms of generative AI, predictive analytics, and other strategies that are poised to reshape the landscape of recurring revenue businesses. How should CXO’s be thinking about Generative AI?

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

VOZIQ

JULY 11, 2023

Let’s begin with the first blog from Forrester. The article shows how Generative AI could create new products and services for recurring revenue businesses, improve customer experiences, and automate tasks. Follow VOZIQ AI to keep up with the best articles on churn and suggestions for retention leaders in the subscription business.

Artificial Intelligence 52

Artificial Intelligence Omnichannel Customer Retention AI 52

TeamSupport

DECEMBER 7, 2020

On the other hand, when 70% or more of revenue comes from existing customers 1 , you must pay close attention to indicators that a customer might be increasing seats or adding user groups to ensure you don’t miss a valuable upsell opportunity. If your support software features custom automation triggers , they won’t need to.

B2B 98

B2B Sales 98

Totango

AUGUST 25, 2022

Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue. It increases customer satisfaction and loyalty, driving higher subscription renewal rates, reduced churn, and more sales from upsells and referrals. The key metric here is churn. Evolve Your Service.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Businesses are continually seeking innovative ways to enhance efficiency and improve the overall customer experience. What is Automation?

Customer Service 59

Customer Service B2B AI Innovation 59

TeamSupport

MARCH 10, 2021

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn, which we explored in Part 2.

B2B 98

B2B Customer Relationship Start-ups Innovation 98

VOZIQ

MAY 21, 2023

Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in significant revenue loss and impact the company’s reputation, among many other repercussions. Customers expect reliable and prompt service from the providers.

Social Media 40

Social Media Customer Retention Customer Expectations Customer Relationship Management 40

VOZIQ

APRIL 11, 2023

Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. How do we reduce churn? By detecting and addressing the churn risk early in the customer lifecycle before it leads to the decision to cancel. Existing customers contribute about 80% of a company’s revenue.

Customer Retention 40

Customer Retention Sentiment Analysis ML Contact Center 40

VOZIQ

APRIL 11, 2023

Strong competition and the volatile nature of customer expectations are two things that drive the risk of churn. How do we reduce churn? By detecting and addressing the churn risk early in the customer lifecycle before it leads to the decision to cancel. Existing customers contribute about 80% of a company’s revenue.

Customer Retention 52

Customer Retention Sentiment Analysis ML Contact Center 52

Intercom, Inc.

MARCH 9, 2022

Retention: Will it play a role in retaining customers or preventing churn? Revenue: Can we directly link it to commercial impact? For example, something like an add-on can easily be measured in revenue. “It’s Read other blog posts in the series here. We instrument our product so that we can measure our outcome.

152

152

Totango

NOVEMBER 10, 2021

However, according to Totango’s 2021 Customer Success Salary Report , CS teams are being tasked with owning more revenue-generating activities that make an impact on organizations’ bottom lines, as well as activities that improve product stickiness, which decrease churn and increase renewals. Ready to get started?

Net Promoter Score 84

Net Promoter Score NPS Sports Actionable Insights 84