SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. But what more can an exceptional SaaS customer experience bring to the table? Know What They Expect: Find out what your customers expect from your product.

Actionable Insights 52

Actionable Insights Customer Experience NPS Net Promoter Score 52

SurveySensum

AUGUST 3, 2023

You have a great product that your team has worked tirelessly to develop. This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Totango

SEPTEMBER 20, 2022

Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. Customer enablement empowers customers by giving them the resources they need to use your product successfully. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses.

B2B 82

B2B Net Promoter Score Education Social Media 82

SurveySensum

AUGUST 17, 2023

Your customers will rate their score on a scale from 0 to 10 about their likelihood of recommending your SaaS product to others. Calculate your NPS Score for FREE Now you must be thinking about → What is a good NPS score for SaaS? → Is there any need to conduct SaaS NPS Benchmarking? How to Improve NPS Score in SaaS?

NPS 52

NPS Net Promoter Score Customer Satisfaction Customer Loyalty 52

Totango

JANUARY 22, 2024

At the intersection of product, customer, and business insights, CS is uniquely positioned to steer businesses through these changing environments. Chris Dishman, SVP of Customer Success, Totango Expansion will become a top growth driver for recurring revenue companies For a while, expansion has been overlooked as a driver of SaaS growth.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Totango

DECEMBER 29, 2021

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. In this blog, we’ll look at the keys to building a customer-centric roadmap. First, we’ll consider why being customer-centric with your product development is so important in today’s digitized economy.

Customer Satisfaction 97

Customer Satisfaction Technology Technology 97

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? What Are the Stages in a SaaS Customer Journey?

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. So I was the person responsible for writing the blog, meeting people at conferences, speaking onstage, etc.

Start-ups 201

Start-ups Social Media Gaming Technology 201

SurveySensum

AUGUST 2, 2023

In this blog, we’re going to talk about which surveys to take across the B2B customer experience journey with question examples of each industry. B2B SaaS The B2B SaaS customer journey is filled with multiple touchpoints from initial awareness to renewal and beyond that shape customer experiences. But fear not!

B2B 52

B2B Customer Experience Manufacturing Touchpoint 52

Zendesk

AUGUST 4, 2021

“Is SaaS the next big thing?” In the early days of the startup, the founder is often the lead product developer, chief salesperson, and customer service representative,” writes Joseph Pickens in Business Horizons. So as SaaS startups grow, how can they keep the feedback loop between customers and the company close?

Customer Service 98

Customer Service Social Media CX AI 98

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. Encouraging more significant product usage. What Is Customer Retention Software?

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. Meet your target users and get feedback.

Sales 178

Sales B2B Start-ups Education 178

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product.

Customer Journey Map 76

Customer Journey Map Net Promoter Score B2B Social Media 76

Intercom, Inc.

APRIL 30, 2020

We’ll also connect with your marketing teams to discuss other joint content we can develop together, such as webinars, case studies, guest blog posts, and perhaps – one day soon – even joint events. The reason why companies integrate with Intercom is to help their customers get as much use as possible out of their product.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

SEPTEMBER 13, 2022

Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business. What Are The Benefits Of Having A Customer Success Playbook in SaaS? The benefits of customer success playbooks for SaaS providers are numerous. Onboarding.

Customer Retention 86

Customer Retention Construction Touchpoint Gaming 86

Totango

JUNE 3, 2022

As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. Two of the biggest tasks for customer success managers is keeping customers engaged and generating feedback to ensure they are satisfied. Customer check-ins.

Start-ups 108

Start-ups Sales Customer Satisfaction Customer Feedback 108

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Totango

MARCH 4, 2022

In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Finally, we’ll explore what B2B customer service and customer success have in common and why you need them to work together to achieve winning SaaS business results. What is B2B Customer Service?

B2B 91

B2B Customer Service B2C Net Promoter Score 91

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). How likely are you to recommend my product or service?”. the question of NPS for your company:?

NPS 96

NPS Net Promoter Score B2B CRM 96

Totango

JULY 31, 2020

For SaaS companies especially, the speed and ease with which your customers can progress through new user onboarding will act as the first indicators of how smooth their use of your product will be going forward. How SaaS Enterprises Can Streamline New User Onboarding.

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. At the same time, you need to minimize time-to-value (TTV) to ensure customers see the benefits of your product as soon as possible. Completing these steps enables a new customer to start making practical use of your product and its features.

Customer Journey Map 92

Customer Journey Map Close the Loop Start-ups Technology 92

Aquire

SEPTEMBER 28, 2021

The standard business practice is sending quarterly surveys to all customers, especially in the SaaS space. A promoter or a passive can have an issue with your product, but they may still like your business as a whole. A survey is an important piece of feedback from your customer. Work closely with product teams.

Net Promoter Score 98

Net Promoter Score NPS Customer Satisfaction Customer Loyalty 98

Totango

FEBRUARY 10, 2021

When your customers enjoy more value, your product adoption rates rise and customer retention rates go up. Incorporate customer feedback. Lead conversion: the decision-making process which converts a prospect into a buyer (such as signing up for a free trial of a SaaS product). Proactively guide customer growth.

Customer Retention 84

Customer Retention Customer Journey Map Net Promoter Score Scorecard 84

SurveySensum

MARCH 15, 2024

Picture this : Company A and Company B both launched a similar type of product which makes them competitors. They both launched their products around the same time but only Company B received more downloads and positive feedback. This resulted in more relevant downloads and positive feedback from customers. Why is that?

Text Analytics 52

Text Analytics NPS Outlook CX 52

ClientSuccess

SEPTEMBER 30, 2020

For SaaS companies, a Customer Advisory Board (CAB) can become a group of trusted influencers as you build industry thought leadership and relationships. If so, how should your SaaS company start building this group of trusted advisors, and what should it look like? What is a Customer Advisory Board (CAB)? Find your customer champions.

Net Promoter Score 75

Net Promoter Score Start-ups Social Media NPS 75

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 71

Customer Feedback Net Promoter Score NPS Voice of the Customer 71

SurveySensum

SEPTEMBER 22, 2023

Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches. Apple continuously introduces products that not only excel but also cater to their customers’ desires. What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. When you are thinking of buying a new product, what do you do?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

SurveySensum

JANUARY 24, 2024

One of our long-time SaaS clients, Alice, launched her business a few years ago, and her project management tool skyrocketed as it solved a few drawbacks of existing tools in the market. Initially, Alice was excited about these feature requests from the product feedback surveys.

Sales 52

Sales Customer Feedback Start-ups CX 52

ClientSuccess

MAY 8, 2019

I’m excited to continue on with our blog series on customer success metrics. The topic I will cover in this blog is on the top five customer success health metrics. Product Usage – DAU/MAU Ratio. Product usage measures the level of engagement the customer has with your solution.

Invoicing 59

Invoicing Net Promoter Score NPS Touchpoint 59

Intercom

JANUARY 11, 2024

Customer service teams need a data-driven approach to work with product in prioritizing what makes sense for the business and delivers value for the target. Marketing, customer care, operations, sales – all sorts of things on the go-to-market side and also a little bit on the product side. You can’t fulfill every feature request.

Customer Service 86

Customer Service CX AI Start-ups 86

SurveySensum

JULY 25, 2023

That’s what we’re going to talk about in this blog – 7 common pitfalls to avoid while sending B2B surveys. By knowing this objective, they created a SaaS onboarding survey with targeted questions that give valuable feedback. So, let’s jump right in. You wander aimlessly because you don’t know where to go.

B2B 52

B2B Text Analytics Customer Survey Customer Satisfaction 52

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. Are they relieved to be finished setting up your product?

Start-ups 202

Start-ups Customer Feedback Sales 202