Comm100

MARCH 6, 2024

This blog will take you through the key live chat advantages and disadvantages that you need to know if you’re considering adopting this solution. Sales By addressing customer queries and concerns in real-time, live chat can positively influence purchasing decisions, leading to increased sales and conversion rates.

AI 90

AI Customer Service Sales Customer Satisfaction 90

Totango

MARCH 8, 2022

Director of Strategic Sales; Kristin Lisson , Director of Customer Enablement ; Erin Christopher , Director of Demand Generation; Katie Yagodnik , Director of CS Operations; Katie Rich , Sr. I think it comes down to skills and building them along the way. Director of CS; Anne Ting , SVP Marketing; Monique Nguyen , Sr.

Sales 86

Sales 86

Totango

JANUARY 19, 2022

In this article, we’ll take a look at some of the basic skills required to be successful as a CSM and break down three key areas to focus on to help you land that dream role. Top Skills Needed for All Customer Success Manager Jobs. Bonus points if these examples include working with Product, Sales, Marketing or Engineering teams!

Start-ups 102

Start-ups Social Media Engineering Education 102

VOZIQ

AUGUST 13, 2023

Whether you are a sales professional looking to hone your skills or a business owner looking to boost your sales and retain more customers, this book has something for everyone. Find our pick of books from every quarter for customer retention/service and much more in our blogs section.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. While you’re not sharing your work with a professor these days, your sales reps need to know where and how leads had first contact with your company. Blog articles. For one thing, understanding how a lead has found you aids in successful sales prospecting.

Social Media 98

Social Media CRM B2B B2C 98

Help Scout

APRIL 29, 2021

Look for ways to hear their voices regularly , perhaps on sales calls or in the support queue. Build customer-centric focus into marketing, sales, and product functions: Every team has some impact on your customer experience, but apart from customer service itself, these three teams have the greatest influence.

Customer Service 139

Customer Service Sales Start-ups Voice of the Customer 139

ProProfs

MAY 22, 2020

For a business to be successful, it needs to be able to accurately assess the skills of new hires, existing employees, and, at times, even customers. A skill assessment test can help you assess the skills, personalities & abilities of your employees to make sure that they are the right fit for the role.

Social Media 102

Social Media AI Sales 102

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

APRIL 17, 2024

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. For example: “For sales inquiries, press 1. For example: “Press 1 for Sales. For support, press 2.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Callminer

APRIL 21, 2020

Joe is the Business Development Consultant at My Trading Skills , with over 17,000 unique visitors per month. “My I thoroughly enjoyed my time as a call center leader, and most of the leadership skills I now have stemmed from this role. David worked for companies like AOL & McAfee training managers about sales and team management.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

SurveySensum

FEBRUARY 27, 2024

So, with this blog, we will dive deep into strategies, best practices, and insights aimed at creating a thriving and fulfilling work environment for employees and boosting employee experience at all levels. Increased Productivity: Companies with high satisfaction rates witness 31% more productivity and 37% & higher sales.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Totango

JULY 8, 2022

To “shift right” means to reorient your business from an acquisition-based operating model, where the focus is on top-of-the-funnel activities like marketing and sales, to a customer value-based operating model, where the entire organization is focused on providing valuable experiences to customers at every stage of the journey.

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Bill Quiseng

MARCH 1, 2021

I was fortunate to have Dr. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. What benefits, attributes or experiential elements of your product/service are you emphasizing during your sales process (sales tool development and training)?

Hospitality 148

Hospitality Hospitality Sales Innovation 148

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Execs In The Know

MARCH 20, 2023

The super-agent skill set Extensively trained in high-quality, omnichannel support, universal CX agents have a firm understanding of how to help out with the majority of customer issues — from tech support to billing and most things in between. Guest blog post written by ibex.

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Intercom

MARCH 9, 2023

Others write blog posts , create educational content, and mentor and onboard other Intercomrades. Ultimately, we try to find the balance between helping teammates expand their skills while maintaining focus on our customers ” As a small global team of five at the beginning of 2015, everyone did a bit of everything.

Customer Service 59

Customer Service Engineering Start-ups Education 59

Hodusoft

OCTOBER 19, 2023

BPOs offer a comprehensive range of services, including but not limited to customer support and sales. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. Together these not only help in enhancing agents’ skills but also contribute to cost reduction.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Execs In The Know

FEBRUARY 16, 2023

It closed tenured agent call type, soft skills, and best and required practice gaps. And an immediate turn-around in skill proficiencies – delivering improved empathy, customer satisfaction, active listening, and all the other actions we want them to practice for improved customer experiences.”

AI 52

AI Scorecard Contact Center Compliance 52

Beyond Philosophy

JANUARY 20, 2020

Sometimes people say no to sales offers out of habit. The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . Escalating Commitment into a Sale. There are ways to overcome these habits. Click here to learn more.

Start-ups 179

Start-ups Sales Manufacturing Customer Loyalty 179

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. In this blog post, I’ll be unboxing everything worth knowing about retail training programs.

Retail 52

Retail Sales Start-ups Customer Service 52

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Advanced Routing and Skill-Based Assignment For efficient management of customer queries, businesses need to invest in advanced routing mechanisms.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Scaling a company inherently means getting further away from our initial skill set, the actual abilities that got us up and running in the first place. Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. We killed the blog.

Engineering 150

Engineering Start-ups Gaming Sales 150

ProProfs

AUGUST 7, 2020

This blog post provides a breakdown of all that you should know about the topic. Employee training and development is a planned and systematic process of developing role-based knowledge and skills in employees. Here are some reasons why you should deploy impactful training: Skills Development. Basic Skills Training.

Innovation 98

Innovation Education Business Growth Start-ups 98

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales 183

Sales Start-ups Finance Education 183

Hodusoft

JULY 6, 2022

Furthermore, there are several different call routing strategies explained in this blog that can help businesses to cut down on hold times, prevent call transfers, and improve overall customer experience. For example, the number 1 is associated with support and the number 2 is with sales. Let's help you grow your business.

Customer Experience 59

Customer Experience Contact Center Customer Satisfaction Omnichannel 59

Shep Hyken

MARCH 4, 2022

This week we feature an article by Mike Macpherson, Director of Sales and Marketing for VBO Tickets , a global provider of a total ticketing engagement solution. Engage the customers by providing helpful content in blogs, emails, social media posts, videos, or podcasts. What is the total customer experience?

Customer Experience 69

Customer Experience Social Media Touchpoint Sales 69

Hodusoft

SEPTEMBER 7, 2022

In this blog, we will unpack the fundamentals of inbound calling and disclose some proven ways to improve call center inbound calling strategies by leveraging tools like call center software. Implementing skill-based routing can elevate your resolution rate leading to greater customer satisfaction.

Omnichannel 52

Omnichannel Social Media CRM Customer Satisfaction 52

Comm100

SEPTEMBER 19, 2022

If you’re looking for ways to improve your sales funnel, increase revenue, and boost customer engagement, chatbot integrations are a great place to start. . Keep your chatbot’s skills up to date. Like any technology, you need to keep your chatbot’s skills up-to-date. Customization and personalization.

Social Media 61

Social Media Artificial Intelligence AI Customer Satisfaction 61

CX Accelerator

MAY 28, 2019

They learned a valuable life skill, shared cute pictures of their kids, and got to take their minds off work for a bit while developing new friendships. It also allows everyone to see their co-workers in a different light while showcasing their unique skills and abilities. Photography. That’s right. Employees loved it.

Contact Center 140

Contact Center Hospitality Hospitality CX 140

Beyond Philosophy

MAY 14, 2020

Influence and persuasion are critical skills for salespeople. His blog, Influence People , has readers all over the world and offers years of insight into the art of persuasion. Most of the time, the people Ahearn works with are intentional about trying to make a sale or changing the behavior of individuals in an organization.

Start-ups 168

Start-ups Legal Sales Business Growth 168

Customers That Stick

OCTOBER 16, 2014

Melissa enjoys “on the job” coaching with front-line center leaders responsible for improving agents’ service and sales skills. She loves to blog about #custserv #cctr and #cx. She had great empathy skills. awarding one move along the board to each agent for every sale. False Dichotomy.

Customer Experience 124

Customer Experience Social Media Contact Center Sports 124

TeamSupport

NOVEMBER 10, 2020

This blog series highlights excerpts from four key concepts for using services to retain and grow recurring revenue. Develop a portfolio of services programs to provide access to technical expertise, account management, skills development, and subject matter expertise. Establish Service Programs Aligned to Customer Needs.

B2B 59

B2B Sales Education Business Operations 59

Execs In The Know

OCTOBER 6, 2022

Global e-commerce sales reached $4.9 Radial predicts customers will start filling their shopping carts earlier in 2022, with Black Friday sales starting as soon as October. The use of translation technology coupled with immaculate customer service skills leads to five customer reviews and customers coming back for more.

Retail 52

Retail E-commerce Contact Center Social Media 52

Intercom, Inc.

NOVEMBER 6, 2018

When making a plan to hit their quota, most sales reps look at how much potential revenue they have in their pipeline. That’s why sales velocity is such a powerful metric for sales reps like me. Here I’ll walk you through how to calculate sales velocity and how to optimize its four variables to bring in more revenue faster.

Sales 120

Sales Start-ups 120

Zendesk

MAY 26, 2021

The main difference between service today and service 10 years ago is that customers expect premium service to be built-in from the first sales or marketing interaction and carry through to the moment they ask for help, post-purchase, and back again. Customer service skills. The most important customer service skills.

Customer Service 105

Customer Service Social Media Start-ups E-commerce 105

Hodusoft

APRIL 5, 2023

This blog post details seven best practices for managing call center operations. Without those, you simply cannot handle calls no matter how talented and skillful agents you have. Create a persona of your ideal representative and look for the key skills in all candidates you interview. Read on to know more.

Net Promoter Score 52

Net Promoter Score AI Start-ups Contact Center 52