The Customer Service Blog

JUNE 1, 2023

Rules preventing the sale of advanced tickets ‘on-the-day’ were abolished in July 2017 as part of changes to allow customers to "get the best possible deal whenever they travel". Since then, advanced tickets (which are up to a third cheaper than standard fares) could be bought on-the-day, up to 10 minutes before the train’s departure.

Transportation 77

Transportation Government Legal Sales 77

Customer Think

AUGUST 6, 2021

My friend, Orrin Broberg, wrote a great post: 5 Critical Sales Enablement Mistakes To Avoid. His first point was stunning in it’s simplicity, we fail to give sales people what they need. It’s a critical issue, we have to understand, at a deep level, what sales people need to perform at the highest levels [.].

Sales 80

Sales Technology Technology 80

Comm100

APRIL 22, 2024

This can directly lead to improved customer satisfaction, increased sales, and more repeat business. Given the importance of customer service productivity, this blog explores actionable strategies to improve agent productivity, enabling your team to work smarter, faster, and more effectively.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction AI 52

Shep Hyken

OCTOBER 5, 2022

Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. This is where sales and customer service collide. This is where sales and customer service collide. And by the way, you will enjoy this story even if you’re not in sales. . Here’s the short version.

Sales 108

Sales Customer Service Customer Experience 108

Intercom, Inc.

APRIL 13, 2018

Great SaaS sales reps can change your entire business. So what is it about these SaaS sales reps that differentiates them from the rest? So what is it about these SaaS sales reps that differentiates them from the rest? What do they know about the industry that mediocre sales reps don’t? of sales emails are opened.

Sales 224

Sales CRM Social Media Customer Acquisition 224

Customer Think

SEPTEMBER 29, 2021

Recently, I was doing a workshop with a really great sales team. The post Moving From Product Features To Insight first appeared on Partners in EXCELLENCE Blog -- Making A Difference. The post Moving From Product Features To Insight first appeared on Partners in EXCELLENCE Blog -- Making A Difference. First Impressions.

Sales 84

Sales 84

Hodusoft

SEPTEMBER 6, 2023

In this blog post, we have discussed key things about generating leads and how outbound call centers play a crucial role in lead generation. No wonder, why a lot of marketing and sales professionals are not satisfied with their conversion rate. Shorter sales cycle As per recent data, the average B2B sales cycle is three months.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Helpt

FEBRUARY 27, 2024

We’re going to start this blog post with a heavy dose of nerdy: place yourself back to when you played your last Japanese roleplaying game or Dungeons and Dragons. Sales and Marketing : Strong communication skills and a positive company image play a crucial role in attracting new clients and growing your business.

Gaming 98

Gaming Innovation Start-ups Customer Satisfaction 98

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Beyond Philosophy

JANUARY 20, 2020

Sometimes people say no to sales offers out of habit. The scientific name for it is Escalation of Commitment, but it is also the basis of many sales techniques, and it is an excellent way to get your customers to say yes. . Escalating Commitment into a Sale. There are ways to overcome these habits.

Start-ups 178

Start-ups Sales Manufacturing Customer Loyalty 178

Hodusoft

MARCH 21, 2024

In this blog, we will delve into the key challenges that BPOs face in offering the best possible support to their customers and how HoduCC can prove to be a beacon of support for this industry. Additionally, factors like limited growth opportunities, insufficient training, and low job satisfaction can further intensify turnover rates.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

Fonolo

MARCH 28, 2023

If you’re considering a career as a customer experience manager for a contact center, this blog post will guide you on how to get there. Providing training and coaching: Training and coaching call center agents is an important part of the job. Excellent customer experience is a must and should never be overlooked.

Customer Experience Management 81

Customer Experience Management Customer Experience Contact Center Net Promoter Score 81

Logicalware

AUGUST 16, 2022

Chatbots are one of the highest priorities for sales and customer service teams right now. . So in this blog, we share some of our top tips for getting started and setting up your chatbot project for success. . To do this, we recommend training all staff who will be involved in the project as soon as possible.

Engineering 98

Engineering Start-ups Sales NPS 98

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase. Coaching and training.

Social Media 90

Social Media Sales Start-ups Customer Relationship Management 90

TeamSupport

JANUARY 22, 2024

In this blog, we will delve into the intricacies of automation, exploring its benefits, applications, and the core components that drive effective customer service automation. Workflows can also be initiated for adding agents or product capabilities to plans, potentially kickstarting billing, training, or sales calls.

Customer Service 59

Customer Service B2B AI Innovation 59

ClientSuccess

DECEMBER 19, 2022

In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Training & Education Playbook: CSMs need to be able to provide customers with information and resources on a variety of topics, from product features to best practices.

Education 72

Education Customer Relationship Sales Customer Service 72

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Put a well-defined sales process in place.

Sales 178

Sales B2B Start-ups Education 178

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Click To Tweet Training your employees properly and empowering them to solve customer’s problems on their own will go a long way to help improving customer perceptions.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. The presentation is shown to everyone in the training. Matt Skoglund. LawnStarter.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

TeamSupport

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Now in Part 2, we’ll talk about the evolving role of B2B customer support.

B2B 81

B2B Customer Retention Customer Relationship Sales 81

SurveySensum

JANUARY 26, 2024

Decoding the Customer Journey Stages The Foundation: Awareness Stage Exploring Options: Consideration Stage Decision-Making: Decision Stage Beyond the Sale: Post-Purchase/Retention Stage Advocacy and Referrals: Advocacy Stage Wrapping Up! Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

ProProfs

JULY 16, 2021

They say knowledge is power, so training the employees in the basics and advanced knowledge of customer service is something that can go a long way towards making a difference between a sales graph crashing or going upwards with every quarter. Trained staff is efficient, professional, and productive. Onboarding Training.

Retail 52

Retail Sales Start-ups Customer Service 52

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Vidyard provides a platform designed to help sales teams record and send videos as well as analyze user video engagement patterns. They can serve as valuable tools for delivering onboarding training.

Artificial Intelligence 103

Artificial Intelligence Social Media Sales Customer Service Sales 103

Totango

SEPTEMBER 20, 2022

Here we’ll walk you through the essentials you need to know to harness customer enablement to increase B2B and SaaS sales. Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. How Should Customer Success Enablement and Sales Enablement Work Together?

B2B 82

B2B Net Promoter Score Education Social Media 82

Execs In The Know

FEBRUARY 16, 2023

Simulation training is quickly becoming the gold standard for organizations of all sizes and industries that want to increase agent confidence and performance. This guide shares some of the top considerations for making simulation training a part of your agent training program and the benefits of deploying Zenarate AI Coach.

AI 52

AI Scorecard Contact Center Compliance 52

Bill Quiseng

MARCH 1, 2021

I was fortunate to have Dr. Michelli write a blog post about his book, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. What benefits, attributes or experiential elements of your product/service are you emphasizing during your sales process (sales tool development and training)?

Hospitality 148

Hospitality Hospitality Sales Innovation 148

Totango

JULY 8, 2022

To “shift right” means to reorient your business from an acquisition-based operating model, where the focus is on top-of-the-funnel activities like marketing and sales, to a customer value-based operating model, where the entire organization is focused on providing valuable experiences to customers at every stage of the journey.

CRM 103

CRM Customer Retention Start-ups Touchpoint 103

Execs In The Know

MARCH 20, 2023

We’ll break down who they are, how consumer expectations are driving the trend, and what these highly trained super-agents can do to level up your CX. They’re also often relied upon to take advantage of customer-interaction opportunities to promote sales. Guest blog post written by ibex.

Contact Center 52

Contact Center CX Omnichannel Customer Relationship Management 52

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with your website visitors. Live chat is a must-have tool for your business, and this blog post is going to cover exactly why that is. Increase sales.

Sales 111

Sales Customer Service Start-ups Customer Retention 111

Hodusoft

AUGUST 24, 2022

In this blog, we’ll introduce you to some of the key benefits and features of enterprise VoIP phone systems. . Call recording can be a valuable tool for businesses for many reasons, including quality control, training, and customer service. And rightly so! Check out all the features of the HoduSoft product suite on the website.

Omnichannel 98

Omnichannel Contact Center Start-ups Business Operations 98

Hodusoft

MAY 11, 2022

Expenses on staff training . If the mid-sized business has trained IT professionals, it is profitable to choose on-premise PBX. The blog covers all the important factors differentiating on-premise PBX and hosted IP PBX solutions. Hope this blog helps you in making an informed decision on business communication.

CX 98

CX Government Actionable Insights Omnichannel 98

Provide Support

SEPTEMBER 18, 2017

Professional and authentic interaction with clients goes far beyond the opportunity to make a sale. Customer service training is the most important part in achieving these goals. Published in Provide Support Blog , 2017. Read more. © 2003 - 2017 Provide Support LLC. Permalink | 360 comments.

Customer Service 111

Customer Service Sales 111

Lumoa

APRIL 6, 2023

This means that everyone in the company is a critical component of customer experience, whether they work in support, sales, marketing, or any other department. Does the responsibility fall with sales, customer support, marketing, or another team?

Customer Experience 83

Customer Experience CX Sales Customer Feedback 83

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. The post Mistakes to Avoid When Selecting a CS Platform: Not Being Able to Create Inspiring Journeys appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Start-ups 86

Start-ups Sales Customer Experience 86

Beyond Philosophy

OCTOBER 31, 2016

In today’s context, their Code of Ethics sounds absurd: Wells Fargo’s reputation as ‘one of the world’s great companies for integrity and principled performance’ sounds laughable in light of the scandal where employees opened millions of fraudulent customer accounts to hit product sales goals over the past 10 years.

Net Promoter Score 0

Net Promoter Score NPS Sales Retail 0

ProProfs

AUGUST 7, 2020

Realizing this, companies are spending more than before on employee training. The only way to improve performance, ensure retention, and achieve business growth is through employee training. To make the most of such programs, you first need to know the ins and outs of employee training and development. better decision-making.

Innovation 98

Innovation Education Business Growth Start-ups 98

Beyond Philosophy

MAY 14, 2020

His blog, Influence People , has readers all over the world and offers years of insight into the art of persuasion. As a specialist in applying the science of influence and persuasion in sales, leadership, and coaching, Ahearn spoke to us about the six fundamental principles on how to influence people. Some do train, however.

Start-ups 167

Start-ups Legal Sales Business Growth 167