The Customer Service Blog

APRIL 2, 2024

But I would argue that both Brady and Gold were not entrepreneurs at all, having been born with ‘silver spoons’ in the mouths, and given ready-made successful companies to run (with a lot of help from hired managers and business executives!!) It was voted the second most-trusted brand in the United Kingdom, and 28th top brand in the world.

Social Media 52

Social Media Retail Innovation Start-ups 52

Beyond Philosophy

NOVEMBER 10, 2015

Completed project = (work time – connectivity – Toxic Influences) engaged team support. Several years ago, entrepreneur Sethi Maneesh hired people off Craigslist for $8 an hour to slap him whenever he got off task. If they waited, researchers told them they would get a second marshmallow. What would you add to the list?

CX 154

CX Customer Experience 154

Callminer

AUGUST 1, 2017

Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Being able to monitor calls and have the instant support of other more seasoned agents give newer agents a sense of security and confidence. We strive to be at 15:1 with team lead support on deck during the call.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Compliance Social Media AI 52

ProProfs

AUGUST 2, 2020

In this blog, we’ll talk about: How does an enterprise quiz maker help meet business goals? . Better hiring. Pre-hiring value assessments. 2- Skill Assessments- For Better Hiring. As a business grows, hiring top talent and mass hiring become important. Improved employee efficiency.

Compliance 105

Compliance Education Social Media Sales 105

Intercom, Inc.

AUGUST 18, 2022

There is a great blog post by Sarah Drasner, an engineering manager at Google, on CSS-Tricks about that. We are hiring a lot of senior people right now, so my answer might be different in six months. They’re like, “Oh, let’s just hire someone very, very senior because they know things we don’t.”

Engineering 204

Engineering Start-ups Machine Learning Education 204

Intercom

MAY 9, 2023

“Even when it comes to AI, one of the most exciting topics in the world right now, it’s important to think about why and how you will use a new tool – and how it fits in with your team and strategy” As a support leader, you’ve welcomed new team members lots of times. Check out this blog post for tips on optimizing your help content for Fin.

AI 59

AI Start-ups Customer Service Technology 59

Intercom, Inc.

JULY 26, 2018

One of your first hires should be someone who can nerd out on your company’s finances. A lot of companies mistakenly think that hiring leads to rapid growth. In reality, you may not see a positive return from a new hire for 12 to 18 months. A lot of companies mistakenly think that hiring leads to rapid growth.

Non-Profits 137

Non-Profits Finance Start-ups Customer Acquisition 137

Hodusoft

APRIL 5, 2023

By leveraging call centers, they provide customer support, answer customer queries, resolve issues with products or services, and even accept orders or requests over the phone. This blog post details seven best practices for managing call center operations. Here are some ways you can hire the right team members.

Net Promoter Score 52

Net Promoter Score AI Start-ups Contact Center 52

Intercom, Inc.

FEBRUARY 25, 2021

Bobby Stapleton , our Senior Manager of Customer Support for North America, recently caught up with Annette to chat about getting to know the customer and why personas and journey mapping are the perfect tools to do it. And so, it’s crucial that companies design employee experiences that support and empower them. Annette: Sure.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

ProProfs

MAY 3, 2023

FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios. Not only this, Quiz Maker supports 100+ customization options for privacy, notifications, language, themes, and more to let you deploy quizzes, your way. TestGorilla TestGorilla can be a good choice for hiring managers.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

FlexiQuiz is a flexible and versatile quiz-making tool that supports all testing needs in all scenarios. Not only this, Quiz Maker supports 100+ customization options for privacy, notifications, language, themes, and more to let you deploy quizzes, your way. TestGorilla TestGorilla can be a good choice for hiring managers.

Education 52

Education Start-ups Social Media Technology 52

Intercom, Inc.

APRIL 22, 2021

Brian Scanlan: Will, we’re delighted to have you back on the show today for your second appearance on Inside Intercom. Or does this whole tech career thing support the writing? I just didn’t know what to tell folks and it was my responsibility to be supporting their career. Solving the puzzle. Take product managers.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Hodusoft

FEBRUARY 8, 2023

A modern, hosted PBX system is a cloud-based phone system that allows businesses to make and receive calls over the internet, and can therefore bring numerous benefits to an insurance business where every second matters. Moreover, it eliminates the need for in-house IT teams further saving hiring and retention expenses for the business.

Compliance 52

Compliance CRM Customer Relationship Management Customer Relationship 52

Customer Service Life

MAY 21, 2018

This article was originally published on the ICMI Blog on March 29, 2018. For email support, you might instead be looking at emails sent per hour if you don’t have a system to track email handle time and that’s similar enough. Boost self-help opportunities , so less customers have to contact support in the first place.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

Totango

NOVEMBER 5, 2021

How many employees support digital engagement at Aruba? We need to hire two more CSMs this month because, by the time they get ramped up in the next quarter, they’re already going to be fully loaded with customers. Check out a recap of some of the questions and answers from the session below. Try Totango for free today! .

Customer Journey Map 112

Customer Journey Map Touchpoint Start-ups Engineering 112

Customer Service Life

JUNE 3, 2019

This article was originally published on the ICMI Blog on March 19, 2019. The first is a productivity metric and the second a quality metric. You may find that your agents are spending as much time writing their customer service emails as it took me to write this blog post. Image by Harald Funken from Pixabay.

Contact Center 63

Contact Center Net Promoter Score Scorecard Social Media 63

CX Journey

OCTOBER 12, 2016

Image courtesy of dushy4 I originally wrote today's post for ICSA as part of their blog carnival and celebration of National Customer Service Week. It appeared on their blog on September 5, 2016. Namely, what company wants to incur the costs associated with hiring new employees every year (or more frequently)? Love that title!

Close the Loop 77

Close the Loop Customer Service Customer Experience CX 77

Experience Investigators

NOVEMBER 7, 2022

And even for those who have read the books and perhaps even follow this blog – they need to hear the commitment from the top of the organization again and again and again. So they need to feel supported, empowered and celebrated when they achieve great things for customers, for your organization, and for their teams.

Customer Experience 59

Customer Experience CX Start-ups Innovation 59

ProProfs

MAY 24, 2022

This blog will closely look at what an internal assessment is, internal assessment methods, advantages, tips to conduct internal assessment, and the main differences between internal assessments and external assessments. These assessments play an important role in every organization’s hiring process. But that’s not all. .

Start-ups 52

Start-ups Sales Construction Engineering 52

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. The second army are your main competitors. I highly encourage you to read his blog post and watch his talk.

Engineering 224

Engineering Technology Technology Innovation 224

Totango

NOVEMBER 5, 2021

How many employees support digital engagement at Aruba? We need to hire two more CSMs this month because, by the time they get ramped up in the next quarter, they’re already going to be fully loaded with customers. Check out a recap of some of the questions and answers from the session below. Try Totango for free today! .

Customer Journey Map 87

Customer Journey Map Touchpoint Start-ups Engineering 87

Lightico

AUGUST 19, 2021

This blog details 4 of the top issues on community banking leaders’ minds. Second is the need to deliver our products digitally. For Quontico Bank remote working has enabled great flexibility in hiring talent: “The good news for community banks is this is a new frontier of remote working. One is the remote workforce.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Building trust can be tough when you’re a new hire in a leadership position. That translates into missions that we carry out day to day.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Beyond Philosophy

MAY 14, 2020

His blog, Influence People , has readers all over the world and offers years of insight into the art of persuasion. Ahearn says that’s why we turn to a CPA to do our accounting or hire an attorney for legal support. Second, resist the temptation to try to get people to like you, and instead work on liking other people.

Start-ups 167

Start-ups Legal Sales Business Growth 167

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens. Paul: 13th, yeah.

Engineering 165

Engineering Start-ups Finance Sales 165

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. As you grow functions, the audience for your roadmap widens. Paul: 13th, yeah.

Engineering 165

Engineering Start-ups Finance Sales 165

Shep Hyken

JANUARY 23, 2023

My Comment: If you have service technicians in the field, you will enjoy this article by CX guru Vala Afshar, who covers how AI supports customer service and experience efforts. It takes five ideas, such as “Give the people what they want (the rewards),” and supports the idea with research, stats, and facts.

Customer Service 13

Customer Service Artificial Intelligence Contact Center Retail 13

Fonolo

MAY 7, 2015

Our 7 tips for great call center management are: Talk to Your Support Agents. Not only must they manage an often diverse and large group of customer support agents, but they must also manage the day-to-day running of the contact center itself; and the constant improvement of all those processes. Talk to Your Support Agents.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Totango

NOVEMBER 5, 2021

How many employees support digital engagement at Aruba? We need to hire two more CSMs this month because, by the time they get ramped up in the next quarter, they’re already going to be fully loaded with customers. Check out a recap of some of the questions and answers from the session below. Try Totango for free today! .

Customer Journey Map 62

Customer Journey Map Touchpoint Start-ups Engineering 62

Help Scout

OCTOBER 30, 2018

If building an amazing team is critical to a company’s success, why is the bar so low for recruiting and hiring? In an industry obsessed with talking about the competitive nature of hiring, this kind of outreach shocks me every time. years after initially contacting Tessa, we hired her. Personalize your hiring outreach.

Engineering 40

Engineering Start-ups Close the Loop Gaming 40

CX Journey

OCTOBER 20, 2015

It appeared on their blog on April 23, 2015. Why do we hire people to fill a role or to do some job and then make it nearly impossible for them to succeed? Perhaps there are other root causes that hinder the employee's ability to support that customer in the manner in which he should. Why do we do this?

Customer Experience 75

Customer Experience Start-ups 75

ClientSuccess

JULY 16, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Did they have any support issues alongside that? What are one to three books, blogs, or thought leaders that have greatly influenced your career, and why?

Touchpoint 41

Touchpoint Start-ups Sales Gaming 41

ProProfs

SEPTEMBER 15, 2022

In this blog, you’ll learn how to create a conflict-style quiz and the tips you can use to get the maximum benefit out of them. . Conflict styles assessment can also be especially helpful for assessing your customer support staff , who may be facing conflict with your customers every day. . This brings us to our second tip.

Start-ups 52

Start-ups Innovation Social Media Customer Service 52

SugarCRM

JUNE 25, 2021

However, these marketing methods remain popular, especially with large companies with the money to spend on billboard ads, 30-second television spots, and advertisements in magazines with millions of subscribers. Blogs, online videos, and website content are just a few of the digital marketing tools in use today.

CRM 29

CRM Customer Relationship Management Sales Advertising/ Marketing 29

Shep Hyken

AUGUST 23, 2021

From your user’s perspective, your content (whether through a support team or self-help content) either serves to communicate value, or add confusion. Ask yourself; “Does our support team communicate solutions well to customers? 9 Customer Service Blogs Every Support Pro Should Follow by Mercer Smith.

Customer Service 17

Customer Service Retail Omnichannel Customer Relationship Management 17

ProProfs

MARCH 19, 2013

Are you an online marketer who requires an online tool for creating quizzes and surveys to add to your blog or website? You should check out the features to see whether there are additional charges for installation, product updates, third-party integration, technical support as well as any additional hardware requirements.

Social Media 53

Social Media Education Sales 53