Customer Service Life

NOVEMBER 5, 2018

This article was originally published on the FCR blog on October 8, 2018. Regarding instructional design, here are some design tips to help boost learning. Click here to read the original post and to see a video discussing this content. When you picture customer service training, what key elements come to mind?

Contact Center 79

Contact Center Non-Profits Education Healthcare 79

Zendesk

JUNE 15, 2021

Customer advocates can help you promote your product or service through a variety of outlets: blog posts, case studies, backlinks, and public speaking, to name just a few. That makes it easy for community members to tag advocates when they have specific questions. “Customer advocates are the people changing the business world.”

Sales 64

Sales Net Promoter Score Social Media CRM 64

ClientSuccess

JANUARY 25, 2018

For those just joining my blog series CSM from the Trenches , welcome. Be aware of client’s interests and tag them in other articles or posts. The same tips discussed in best practice #2 apply here; keep it professional and be authentic. Adding to the conversation allows us to better understand our client’s goals and motivators.

Start-ups 42

Start-ups Sales Technology Technology 42

ProProfs

OCTOBER 4, 2022

Once you’re done reading this blog, you’ll know everything about leveraging online assessments for compliance success. Pro Tip: You can also include questions that feature a case study or real-life scenario to allow learners to relate better to your assessment. Include audio/video response questions.

Compliance 52

Compliance Finance Government Agriculture 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

NOVEMBER 8, 2017

This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Tip: As you perform your interview, watch out for good listening skills in your candidate.

Customer Service 42

Customer Service Start-ups Construction Customer Satisfaction 42

Comm100

NOVEMBER 5, 2020

Use this blog post to learn how to create an internal knowledge base in just four easy steps. Use key words and tags that your agents can use to pull content up quickly. It’s about making your customer support team’s job easier by giving them easy access to problem-solving information. Choose your knowledge base type.

Omnichannel 52

Omnichannel Start-ups AI Customer Service 52

ClientSuccess

APRIL 20, 2017

Sales: Sales and CSMs typically work hand-in-hand as it is, but with this model, a CSM can help provide insight to the Sales team during the discovery phase, prior to kick-off and on renewals, Net Promoter Scores, and can tag team on upsells and customer calls. Blog Posts: 3 Fundamentals for Scaling Customer Success.

Net Promoter Score 40

Net Promoter Score Start-ups B2B Engineering 40

SurveySensum

NOVEMBER 14, 2023

This blog has got you covered because here are the top 13 tips to create effective surveys with website feedback examples. To implement this tip effectively, consider using various feedback collection methods. Tip 2: Keep Your Surveys Concise 70% of customers leave the survey without completing it because it’s too long.

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

Zonka Feedback

DECEMBER 26, 2023

In this blog post, we will explore the top 10 AI survey tools that can revolutionize the way you create and analyze surveys. #1. As an AI survey tool, Zonka Feedback also uses AI to detect topics and automatically classifies feedback into different themes, sub-themes, and tags.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Zendesk

MAY 20, 2022

In this article, we’ll explore why buyer personas are valuable, explain how to create them, and provide a few examples and tips that will enable your sales team to use personas to their full potential. Tips for buyer persona interviews. Keeping up-to-date with current trends on blogs and social media. What is a buyer persona?

Sales 98

Sales Start-ups B2C Construction 98

Intercom, Inc.

DECEMBER 18, 2018

Onboarding tips for a new app. Every now and then, a marketer will publish a blog post claiming email marketing is dead, usually shortly after the creation of a popular new tool or social media network. Simply asking if they need help or offering a quick tip might bring them back. Recommendations for similar products.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. As you start out building your voice of customer analytics program, keep these tips in mind: Feedback should be an ongoing dialogue, not a one-time event. Types of Voice of Customer Analytics.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

SurveySensum

MARCH 10, 2023

In this blog post, we will explore customer retention strategies that can help you keep your customers happy and loyal and ultimately contribute to the growth and success of your business. With this tool, you can create tags and categorize feedback by department, features, services, and more.

Customer Retention 52

Customer Retention NPS Net Promoter Score Social Media 52

Win the Customer

JANUARY 20, 2016

Here are some useful tips to get your brand ambassadors talking about you: Send them product samples for beta testing. You can also promote their blogs or social pages to your followers or tag them in your status updates. This way, you’ll know who’s already talking about you and your products. Give them something to talk about.

Social Media 95

Social Media Customer Loyalty Customer Relationship Customer Service 95

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Prevention Tip.

Social Media 59

Social Media Customer Service Start-ups Legal 59

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Below, we share tips on how to proactively message customers and respond to inbound conversations in a way that’s helpful, respectful, and mindful. Make it the first thing you talk about.

B2B 31

B2B Start-ups Sales 31

ProProfs

DECEMBER 19, 2021

A Pinterest tag is a code inserted on your website to track conversions and build audiences to reach valuable customers on Pinterest. Blogs build credibility and authority. Here’s a tip: Pick ready-to-use questions from the question bank to save hours of your time. . Correct answer: False. Correct Answer: True.

Finance 52

Finance Entertainment Start-ups Social Media 52

Comm100

SEPTEMBER 7, 2017

To further reduce first contact resolution, here we offer 12 essential tips for live chat agents to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. For additional reading, check out our blog post, How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team.

Sports 44

Sports Customer Service Start-ups Construction 44

Comm100

OCTOBER 11, 2017

This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally.

Social Media 46

Social Media Customer Service Start-ups Omnichannel 46

Zendesk

FEBRUARY 17, 2022

You might offer a gated one-pager that provides tips from notable companies that use your platform. Tag the experts you interviewed on social posts about the lead magnet. When you send a confirmation email with the score, include a link to a blog post that covers topics related to the quiz.

Social Media 98

Social Media Engineering Customer Acquisition Start-ups 98