CX Accelerator

FEBRUARY 12, 2018

That’s why companies are implementing some type of voice of the customer (VoC) program. That’s why companies are implementing some type of voice of the customer (VoC) program. Or it can come into the company outside the formal survey process like chat or email strings, or call recordings. Why Is VoC Important?

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Why Look For InMoment Alternative? How Did We Evaluate InMoment Alternatives?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

ProProfs

MAY 4, 2023

employees are disengaged ? This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Is your company also facing the woes of employee disengagement? What Is Employee Engagement?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. It provides a wide range of features for designing surveys, collecting responses, and generating insights from the data gathered. But every tool has its limitations. Let’s get started.

Text Analytics 52

Text Analytics Start-ups NPS Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. ‘Meet Sarah, a young entrepreneur with a promising business idea. She decided to seek financial assistance from an NBFC for her startup.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Execs In The Know

MAY 18, 2021

In this blog post, we touch on the key insights from each of these four panels. But what type of research should customer experience (CX) leaders be looking for, and how should they incorporate this research into their improvement efforts? This helps create greater relevancy for different types of research.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Zendesk

JUNE 21, 2023

There are several different types of brand advocates, all of which can positively impact your business. And employee advocates, who know the ins and outs of your offerings, can share their brand expertise to garner trust with prospective customers, making them uniquely positioned to make sales. What is brand advocacy?

Social Media 52

Social Media Net Promoter Score Education Construction 52

Zonka Feedback

DECEMBER 26, 2023

The future of surveys is here, powered by AI! In the ever-evolving landscape of data collection and analysis, Artificial Intelligence (AI) has emerged as a game-changer for survey tools. Let's embark on a journey to explore the realm of AI survey tools and understand how they are revolutionizing the way we conduct surveys.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Execs In The Know

MAY 2, 2022

So, while you should still look at customer data and survey results, often what seems like a problem is actually negligible in the grand scheme of your customer’s perception of your brand. While you might already use questionnaires or surveys, consider adding additional elements to your VoC program to create a more robust feedback engine.

CX 97

CX VOC Customer Journey Map Contact Center 97

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. Why Look For GetFeedback Alternative?

NPS 52

NPS Social Media Text Analytics Outlook 52

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? Break down the feedback by account type, demographics, product usage, or any other relevant factor.

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

ClearAction

NOVEMBER 11, 2022

Embedding gratitude in your business strategies for customer, employee, and partner experience (CX, EX, PX), and beyond, will benefit your organization on every level, every day. Career: patience, mentor and guide to employees and colleagues, purpose in work, valued and embedded in your work organization, less stress/turnover.

Customer Experience 71

Customer Experience Key Driver Analysis Customer Acquisition CX 71

ProProfs

MAY 22, 2020

For a business to be successful, it needs to be able to accurately assess the skills of new hires, existing employees, and, at times, even customers. A skill assessment test can help you assess the skills, personalities & abilities of your employees to make sure that they are the right fit for the role. Create Assessments Easily.

Social Media 102

Social Media AI Sales 102

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Beyond Philosophy

JANUARY 5, 2015

All of these companies have something in common: their employees are happy and engaged with their brand promise and they provide a good Customer Experience. In the posts, I explain what makes a great employee environment. There should be no doubt here what that is for your organization, your employees, or your Customers.

Customer Experience 124

Customer Experience 124

Zendesk

APRIL 16, 2021

How to generate leads through blogs, email, web, and social media channels. That could be by reading one of your blog posts, visiting your website, or interacting with your social media accounts. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be. What is lead generation?

Social Media 98

Social Media B2B Sales Start-ups 98

ProProfs

AUGUST 7, 2020

Employees are the biggest asset of every organization. Realizing this, companies are spending more than before on employee training. The only way to improve performance, ensure retention, and achieve business growth is through employee training. This blog post provides a breakdown of all that you should know about the topic.

Innovation 98

Innovation Education Business Growth Start-ups 98

Execs In The Know

MAY 10, 2021

In the last year, much has been discussed about the importance of employee engagement and well-being, and for good reason. Supporting employees by ensuring their mental and physical wellbeing is truly a priority. Employee satisfaction surveys, focus groups, and anonymous feedback: Most companies now have employee satisfaction surveys.

Contact Center 87

Contact Center Gaming Legal Voice of the Employee 87

Execs In The Know

APRIL 14, 2022

As covered in last week’s keynote-focused blog post , Customer Response Summit (CRS) Clearwater, Florida was a recent wrap (March 28–30, 2022). In this blog post we provide a glimpse at some of the CRS Clearwater sessions outside of the previously covered keynotes, including panel discussions, pre-conference workshops, and breakout sessions.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. What changed?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Logicalware

AUGUST 16, 2022

So in this blog, we share some of our top tips for getting started and setting up your chatbot project for success. . Chatbots are one of the highest priorities for sales and customer service teams right now. . However, many companies still struggle to get started with chatbots. What should you look for when choosing a chatbot solution? .

Engineering 98

Engineering Start-ups Sales NPS 98

Callminer

MAY 11, 2020

When employees exhibit disgruntled behavior, it’s concerning for managers. Not only are managers concerned for their employee’s well-being and happiness, but disgruntled employees can contribute to a stressful working environment for the whole team. Siawash Popal. Reuben Yontan. Becky Beach. William Taylor. Leonard Ang.

Customer Experience Management 273

Customer Experience Management Customer Service Customer Experience Non-Profits 273

ProProfs

MAY 3, 2023

For this, you can utilize different question types and formats. For example: Quiz takers cannot create their own accounts It lacks a built-in survey for learner feedback Question analytics functionality is absent in the tool If these functionalities matter to you, then it can be a wise idea to go for an alternative to FlexiQuiz.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

For this, you can utilize different question types and formats. For example: Quiz takers cannot create their own accounts It lacks a built-in survey for learner feedback Question analytics functionality is absent in the tool If these functionalities matter to you, then it can be a wise idea to go for an alternative to FlexiQuiz.

Education 52

Education Start-ups Social Media Technology 52

Callminer

APRIL 21, 2020

Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Call center leadership has a significant impact on performance by setting the tone of the workplace and fostering employee morale. Employees are different, based on their unique work and life experiences.

Gaming 182

Gaming Non-Profits Contact Center Sales 182

Customer Bliss

AUGUST 28, 2020

In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees. In our conversation, Aisling Hassell addressed the challenges of communicating effectively with your leadership team and your employees. Offset Anxiety Through Clarity of Vision.

Customer Journey Map 129

Customer Journey Map Start-ups Customer Retention Innovation 129

CommBox

JANUARY 4, 2022

Aside from attracting customers, mission statements and company values have also proven excellent for employee retention. In short, having set-in-stone values prompts employees to stay with you longer and perform higher, while also giving customers a better reason to shop with you. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

AUGUST 3, 2023

Look for customization options to tailor surveys to your needs. But you’re not quite sure how it’s being received by your customers. You’ve many questions like – Are they happy with your service? Are there any pain points that need addressing? This is where B2B SaaS feedback software comes to the rescue!

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

ClientSuccess

DECEMBER 5, 2022

Your CAB deserves similar time and attention you give to other key stakeholder relationships such as investors and employees. Make sure to keep up-to-date with the customer feedback and ensure that you’re working with customers from all types of organizations. Build Your CAB with the Right Mix of Customers. Invite from the top.

Social Media 87

Social Media Start-ups Customer Satisfaction NPS 87

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. Types of Call Center Software. Most call center software solutions fall under one of these common types. With many potential combinations, picking the right call center tool software is no easy feat.

Contact Center 140

Contact Center VOC Social Media AI 140

ProProfs

JANUARY 6, 2022

An in-house training program can save you time and costs on employee training. But have you ever wondered how to develop an in-house training plan for your employees? But have you ever wondered how to develop an in-house training plan for your employees? Everything is handled by existing in-house employees or trainers.

Start-ups 52

Start-ups Compliance Sales 52

SurveySensum

JANUARY 22, 2024

In this blog, we will look at why stakeholder expectations are so important and strategies to balance their expectations. Here are the different types of stakeholders and how they impact the project: Primary Stakeholders: They have a direct and significant impact on the project. But, who are these Stakeholders? It’s like an art.

Start-ups 52

Start-ups Government Customer Satisfaction Customer Feedback 52

SurveySensum

OCTOBER 18, 2023

Well, inh this blog, we will talk about the importance of responding to customer feedback, how to do that it an effective customer feedback platform , and the dos and don’ts of responding to customer feedback. But what is customer feedback and why is it so important? So, let’s jump right into it! Why Respond to Customer Feedback?

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

Hodusoft

JUNE 21, 2023

This blog post details everything about call centers starting from different types of call centers, how they work, what call center software is, how it works, and how to set up a call center. Types of call centers How does a call center work? Read on and thank us later. What is a call center? What is call center software?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Callminer

AUGUST 1, 2017

Having a reliance on this type of solution is intrinsically inefficient. The type of efficiency offered by cloud-based communications also allows for a more nimble business as it opens the doors up to remote working. Meet Our Panel of Contact Center Experts: . Tyler Riddell. Alex Tebbs. Vincent Nero. Rachel Ivers. Katherine Dougherty.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

OCTOBER 5, 2023

The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52