Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. billion by 2030.

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

JUNE 21, 2023

In this blog, we will reveal some college yield rates and ask the all-important question – what is a good yield rate for colleges? But before we begin, let’s understand why yield rates are so important to the success of any higher education institution. Why is yield rate so important for colleges & universities?

Education 52

Education AI Engineering 52

Comm100

DECEMBER 8, 2020

Using artificial intelligence to make business processes more efficient is no longer a thing of the future. Using artificial intelligence to make business processes more efficient is no longer a thing of the future. One of these solutions is the chatbot. Chatbots were designed to streamline customer interaction.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Intercom, Inc.

NOVEMBER 20, 2018

When thinking about personas it is useful to think about elements like: Job title. In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one.

Sales 178

Sales B2B Start-ups Education 178

SugarCRM

APRIL 19, 2022

Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. Instead of contacting a representative, they use a customer self-service tool like: Portals. Chatbots and automated systems. Avoid multiple similar cases. Discussion forums.

Social Media 44

Social Media Compliance Customer Satisfaction Omnichannel 44

Intercom, Inc.

MARCH 11, 2021

They reach out to us for a particular issue, and two hours or days later, they’ll reach out to us again with another. If we can identify what those patterns are, then we can start to anticipate, “If they’ve reached out to us for issue A, we may as well talk to them about issue B and try and get ahead of that.”.

B2C 118

B2C B2B Social Media Start-ups 118

Lumoa

OCTOBER 31, 2018

Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SugarCRM

FEBRUARY 2, 2022

For example, blog posts that help you show up in the search engine results drive traffic to your site. According to Gartner, lead generation is a top growth priority for many businesses. And yet, in one survey, almost 60% of business decision-makers pointed to lead generation as a top challenge. That’s where strong lead management comes in.

Social Media 49

Social Media Sales AI Start-ups 49

SurveySensum

SEPTEMBER 26, 2023

In this blog, we’re going to unveil 11 proven strategies that product managers like Sarah can employ to turn the tide in their favor. Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Intercom

SEPTEMBER 28, 2023

In the whirlwind of the past year, customer support has undergone a seismic shift, and the AI revolution is at the heart of it. But while there are reasons for apprehension, today’s guest sees plenty more to feel excited. Suddenly, AI is everywhere. Where should we focus our efforts?

AI 59

AI Start-ups Education Customer Service 59

Comm100

MARCH 27, 2023

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. This is where higher education chatbots come into play.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

Zendesk

FEBRUARY 7, 2022

Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. Here’s what you need to know to get started: In this article. Customer support definition. What’s the difference between customer support and customer service?

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

ProProfs

MARCH 19, 2021

Considering the significance of soft skills for modern employees, in this blog post, I’ll be discussing at length everything you ever wanted to know about soft skills and soft skills training. Experience, education, & training-based. Table of contents [ Hide ]. What Are Soft Skills? Examples of Soft Skills. Performance. Behavioral.

Education 52

Education Start-ups Business Operations Construction 52

Comm100

NOVEMBER 18, 2021

Unless you’re living under a rock, you’ll have heard of, and likely used live chat. You have probably interacted with chatbots too, knowingly or unknowingly. In both cases, students definitely have. This is where live chat and supporting chatbots come into play. Today’s students are digital nomads. Student preference.

Education 72

Education AI Technology Technology 72

Intercom, Inc.

APRIL 29, 2020

You can check out my full slide deck and blog post below. The situation we face in front of us is changing on a daily basis and, frankly, it will continue to change over the coming year or even two years. By now, we’ve all received those hundreds of COVID-19 emails from services that we maybe used once 10 years ago.

Education 228

Education Event Planning Start-ups Healthcare 228

Comm100

NOVEMBER 28, 2022

Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. In this article, we’ll be looking at the top higher education customer service trends 2023 and beyond to help prepare for the year ahead.

Education 90

Education Customer Service Omnichannel Social Media 90

Fonolo

SEPTEMBER 4, 2018

So, there is no direct impact – at least via this use case – on the call center world. We addressed this on the blog: No, Google’s Duplex is Not Going to Replace Call Centers. Happened to me last week. Now, I grant some leniency for people outside our industry not getting some details right. Let’s take this apart.

AI 209

AI Contact Center Start-ups Innovation 209

Comm100

SEPTEMBER 6, 2022

90% of Americans use customer service as a factor in deciding whether or not to do business with a company. Comm100 is a global provider of customer engagement software for education, government, and commercial organizations of all sizes. The importance of customer service is no longer debatable. Comm100 customers pay less for more.

Social Media 52

Social Media Omnichannel Compliance AI 52

Execs In The Know

APRIL 29, 2022

How humans connect has also changed, by the end of 2021 over 90 percent of the global internet population use a mobile device to go online according to Statista. Nowhere has this been more apparent than in the application of chatbots and virtual assistants. assisted service has a distinctly digital path forward.

Start-ups 97

Start-ups Technology Technology Education 97

Comm100

JANUARY 5, 2021

This blog post breaks down the basics of live chat security and potential threats to help you find the most secure live chat platform for your company. The same report shows that US organizations face the highest costs with an average of $8.19 This is understandable. How can a cyber-attack affect my company? more than 2019.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Comm100

FEBRUARY 7, 2018

By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company. Judging Ease of Use. You can check this using services like Dun and Bradstreet.).

Social Media 41

Social Media CRM Invoicing Omnichannel 41

ProProfs

APRIL 13, 2023

They can be a uniquely effective marketing tool that also provides an easy way to conduct hiring, training, and educational assessments. Riddle is a popular quiz tool for marketing used by many publishers, agencies, and marketers. But while Riddle has many excellent features, it may not be the best fit for everyone.

Education 52

Education Non-Profits Social Media Start-ups 52

ProProfs

JANUARY 6, 2022

The growing use of both paid and free eLearning authoring tools is a contributing factor here. No, they are two terms used to refer to more or less the same product. These numbers indicate only one thing – the eLearning industry is only gaining ground with time. Let’s dig in. 10 Best eLearning Authoring Tools Why Is It Best?

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. This blog post will cover several of the top, most sought-out customer engagement tools on the market. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 42

Social Media CRM Omnichannel Invoicing 42