SurveySensum

OCTOBER 17, 2023

The online application form itself was plagued with pesky technical glitches, causing her to lose her progress multiple times. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 11, 2023

It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 10, 2023

Let’s say you run an online small bookstore where customers order books from your store and share the book reviews. Using an efficient website feedback tool is a game-changer for online businesses. What are the best tools out there? What are the best tools out there? What is a Website Feedback Tool?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

Intercom, Inc.

DECEMBER 28, 2022

But studies have shown that the majority of what is understood from a conversation isn’t in the words we use, but rather in non-verbal cues like body language, gestures, and tone of voice. Emojis are online communication gold. Like so many other companies in the space, Intercom was also affected by these difficult economic headwinds.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. This is where B2B SaaS feedback software comes to the rescue! This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? That means companies need to catch up on what two-thirds of customers think. After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

OCTOBER 23, 2023

The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more. This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more.

NPS 52

NPS Social Media Text Analytics Outlook 52

Hodusoft

JANUARY 18, 2022

The Auto Dialer Software market size 2022 is anticipated to experience significant growth over the next few years due to the unique growth patterns, potential, and promise for the marketplace. What is an autodialer? Auto dialers are software applications that can dial phone numbers from an array. a voice modem .

E-commerce 105

E-commerce Hospitality Hospitality Education 105

Totango

AUGUST 23, 2022

In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. First, we’ll look at what customer journey B2B touchpoints are and which ones are most critical in the B2B customer journey. What Are B2B Customer Journey Touchpoints?

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

MAY 5, 2021

There are a variety of surveys and metrics you can use to measure these different elements. Additionally, this information can be useful for identifying patterns between what makes a highly satisfied customer and what makes a deeply unsatisfied customer. Is there a connection between using older software and lower satisfaction?

Net Promoter Score 118

Net Promoter Score Customer Experience NPS Education 118

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. All this makes ProProfs Quiz Maker a complete solution for online quizzing. FlexiQuiz is one such modern solution.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Watch: How to Create an Online Quiz in Under 5 Mins An Overview of FlexiQuiz What Is FlexiQuiz? FlexiQuiz is an online quiz maker and test generator popularly used by teachers, businesses, and individuals. All this makes ProProfs Quiz Maker a complete solution for online quizzing. FlexiQuiz is one such modern solution.

Education 52

Education Start-ups Social Media Technology 52

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. Video-based AI software is the answer to that demand. Ah, 2022, a new year.

AI 130

AI Artificial Intelligence Healthcare Legal 130

ProProfs

MAY 4, 2023

This is according to the 2021 Gallup survey for employee engagement , which also revealed that as many as 14% of the employees actually go out of their way to hurt their organization. Online quizzes can help you improve and maintain workforce engagement in various ways. What Is Employee Engagement? employees are disengaged ?

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52

Hodusoft

APRIL 6, 2022

A recent survey by PwC found that 86% of buyers are ready to pay more for better customer experience. With some trends changing year after year, it can be hard to know what to focus on for the upcoming year. . From chatbots to speech recognition software, continuously evolving technology has made it easier.

Customer Experience 105

Customer Experience Contact Center Omnichannel Artificial Intelligence 105

SurveySensum

JANUARY 5, 2024

Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. A fitness app team was analyzing its user interactions.

VOC 52

VOC E-commerce Text Analytics Customer Satisfaction 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Types of Call Center Software.

Contact Center 140

Contact Center VOC Social Media AI 140

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

Totango

FEBRUARY 23, 2022

First, we’ll define what a SaaS customer journey is, break it down into stages, and explain why mapping it out is important. What Is a SaaS Customer Journey? For example, a SaaS customer may begin their journey with your brand by reading a review by one of your customers on a software review site.

Customer Journey Map 110

Customer Journey Map Touchpoint Start-ups Social Media 110

SurveySensum

SEPTEMBER 14, 2023

With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints. the benefits of the efficient in-app survey platform go further. And that’s what we’re going to explore in this blog.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. What are B2B manufacturing feedback tools? What are B2B Manufacturing Feedback Tools? Let’s dive in together and explore the world of B2B manufacturing feedback tools. But is it worth it?

Manufacturing 52

Manufacturing B2B NPS Compliance 52

ProProfs

FEBRUARY 28, 2020

It leads them to online learning, which is projected to grow more than $241 billion by 2022. Subject-matter experts are capitalizing on their expertise by creating and selling courses online. Similarly, entrepreneurs are building online courses for employee training. This brings us to online course platforms. Freelancers.

Education 82

Education Compliance Government Start-ups 82

Aquire

DECEMBER 9, 2021

Before we dive in though, let’s take a look at exactly what customer churn is and how to calculate it. What is customer churn rate? So, what does it take to reduce your churn rate and create more repeat customers ? And that means gathering customer feedback and measuring what is going on. 250/1000) x 100 = 25 percent.

Customer Retention 98

Customer Retention Education Start-ups Social Media 98

SurveySensum

SEPTEMBER 15, 2023

But what exactly a B2B service feedback tool is? We are going to answer them here in this blog along with the top 10 B2B service feedback tools. What is a B2B service feedback tool? What is a B2B Service Feedback Tool? A B2B service feedback tool is software that collects and analyzes feedback from B2B customers.

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52

CSAT.AI

MARCH 8, 2023

In this blog post, we will discuss how you can ensure your customers get the right answer. This way customers can continue receiving solid answers, and don’t end up frustrated in your agent queue (or worse, sharing their frustrations online). So, what can you do to help customers get the right answer every time?

Sentiment Analysis 91

Sentiment Analysis AI Sales Customer Service 91

Beyond Philosophy

JUNE 27, 2019

Think about the last time you shopped online but decided not to buy. The first thing any organization needs to do is to assess what emotions customers are feeling now. Surveys aren’t a reliable source because customers often won’t tell you what they really think. It was driven by emotional and psychological factors.

Net Promoter Score 138

Net Promoter Score Hospitality Hospitality Customer Loyalty 138

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. What Is a Quiz Funnel? What Is a Quiz Funnel? In this competitive business world, the success of an enterprise depends a lot on the efficacy of its marketing funnel. If yes, keep reading!

Social Media 52

Social Media Sales Start-ups E-commerce 52

Beyond Philosophy

JUNE 1, 2018

Researchers at MIT asked people as they were leaving a science museum to participate in a survey. What the researchers found was that in all groups the people bought ponchos relative to how tall they were, i.e., the shortest people bought the shortest one and the tallest people, the longest, etc. Don’t worry, few people can.

Engineering 122

Engineering Start-ups Customer Experience 122

Aquire

JULY 30, 2021

With more and more consumers switching to online shopping, ecommerce customer service has become a focal point for most businesses. Every online customer knows they can share reviews across a range of different social media platforms. With one simple tweet, status update, or blog post, they can reach thousands of people right away.

Customer Service 98

Customer Service Omnichannel Social Media Invoicing 98

Zendesk

JANUARY 5, 2022

Before sales reps can meet their targets, they need a clear understanding of what a sales lead is and how a lead is different from a prospect. What are leads in sales? They may not be aware of your organization and what you have to offer. Sales leads vs. prospects: What makes them different? We’ve got you covered.

Sales 105

Sales Outlook Social Media B2B 105

SurveySensum

OCTOBER 20, 2023

To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? What strategies help them prioritize features and maintain efficiency in a fiercely competitive landscape? What is a Product Feedback Loop? How do they meet the diverse needs of a global user base?

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

SurveySensum

SEPTEMBER 22, 2023

You can achieve this by launching product-market fit surveys. To do this effectively, you require a comprehensive SaaS feedback software that can guide you through every step, from survey creation to analysis. What is Product Market Fit? What are Product Market-Fit Surveys? What is Product Market Fit?

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. Find out more about why it’s becoming increasingly popular and what businesses and customers benefit from it.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Customers That Stick

FEBRUARY 19, 2015

Live chat allows organizations to assist online customers in real time. Using data from a recent Software Advice report, we have formulated three questions to help you determine if live chat might be an effective channel for your customers. What is the age of my target audience? Charts courtesy of Software Advice. .

Customer Service 157

Customer Service Start-ups Technology Technology 157

ProProfs

DECEMBER 6, 2018

Dig in to learn how to maximise the benefits from online quizzes to your business. Besides, it helps you choose the right online quiz tool to create the most professional quiz. What Can You Use Online Quizzes For? Create interactive surveys to meet market research goals of your business. Personalization.

Net Promoter Score 63

Net Promoter Score NPS Social Media Customer Satisfaction 63

ProProfs

AUGUST 2, 2020

Apart from being more secure, easy-to-use, and flexible, it offers unlimited quizzes, questions, and storage capacity – exactly what an enterprise needs. In this blog, we’ll talk about: How does an enterprise quiz maker help meet business goals? What makes ProProfs an ideal enterprise quiz maker?

Compliance 105

Compliance Education Social Media Sales 105