SurveySensum

MARCH 27, 2024

Imagine a company struggling to tap the full potential of their product. They are constantly improving their product but it is not getting reflected in their numbers. What could they be lacking? This is where customer feedback enters the picture! And all this can be done by a diverse and effective customer feedback tool

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

Inside Customer Service

DECEMBER 2, 2021

Their job is to get the word out about a company's products and services. Brittany Hodak, an expert on helping brands create superfans, offers this definition of a brand evangelist on her blog : A brand evangelist is a customer who is so passionate about your brand, product, service, or business that they advocate on your behalf.

Retail 260

Retail Social Media Finance Sales 260

Lumoa

DECEMBER 15, 2022

In this article, we’ll go over what Voice of Customer data analytics is and the different types. In This Article: What is Voice of Customer Analytics? What is Voice of Customer Analytics? VoC analytics improves products, services, and processes to meet consumer expectations better.

VOC 94

VOC Social Media Close the Loop Customer Feedback 94

PeopleMetrics

SEPTEMBER 24, 2018

Market research was developed a century ago to measure the effectiveness of advertisements and products. Today it’s used in similar ways—to figure out competitive positioning, determine the optimal price for new products, or to decide on the most effective advertising strategies (to name a few). Voice of the Customer. The reason?

VOC 226

VOC CEM Voice of the Customer Business Administration 226

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. What is Pendo? What is Mixpanel?

Finance 91

Finance Customer Retention Sales Technology 91

Zonka Feedback

OCTOBER 1, 2022

The quote by the popular American football coach applies perfectly when we talk about improving our products. There can be no perfect product on the globe. However, if you keep on improving your product from time to time, you can make it to the leading position in the market. What is Product Improvement?

Social Media 96

Social Media Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. What is a Customer Journey? Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. So, what strategies do you need to use at this stage?

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses. We’ve also added more ways to navigate your customer data and report on team productivity.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Lumoa

AUGUST 18, 2022

Somehow, it feels like it’s a DeJa’Vu moment happening daily because as what every company tells its customers, “Your opinion matters” or “You are important to us”. The lack of understanding on how to take customer feedback is what makes it worse. The question is, what can a business do to turn things around?

Customer Journey Map 83

Customer Journey Map Close the Loop Customer Feedback Start-ups 83

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! To address this gap, we’re excited to announce the upcoming beta release of Totango In-App, a product designed to drive alignment and break down silos within organizations.

Customer Satisfaction 83

Customer Satisfaction Sales 83

SurveySensum

OCTOBER 24, 2023

Do you want to stay updated with your customer needs and preferences to enhance your product? Well, product feedback surveys are the way to go! By launching these surveys you can actually understand what your customers want, their preferences, and their pain points. Sounds good but, what exactly is product feedback?

Social Media 52

Social Media Text Analytics Customer Satisfaction Start-ups 52

Fonolo

OCTOBER 26, 2023

What do customers want? What do customers expect from your customer service department? What do customers expect from your customer service department? You would think that it’s hard to make a sweeping generalization about what “all customers” want, especially where customer service is concerned.

Customer Expectations 81

Customer Expectations Social Media Contact Center Customer Service 81

Lumoa

MARCH 10, 2022

Using customer feedback in marketing can give you a huge edge on competitors. And if you’re like most businesses, you probably already get a ton of customer feedback. Customer feedback can come at you a hundred different ways. What is Customer Feedback? It’s how you listen in to hear what they’re thinking. 

Customer Feedback 94

Customer Feedback Gambling Social Media Start-ups 94

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Reasons To Invest in an NPS Software Their perspective represents their sentiments regarding your brand, products, services, and business model.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? The post Product News – November 2022 appeared first on Lumoa. Hint: its a feature, not a bug.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Totango

FEBRUARY 11, 2022

First, we’ll take a look at what B2B customer experience is and why it’s an important priority. Finally, we’ll show you how to ensure the success of your strategy by incorporating customer feedback into your upgrades. What is B2B Customer Experience? Today’s B2B customer researches, purchases and engages with products online.

B2B 107

B2B B2C Customer Experience Net Promoter Score 107

Intercom, Inc.

APRIL 6, 2020

They may even prove a small distraction from what can seem like universally bad news right now. People before product and profit. At Intercom we firmly believe that people are the most important thing – your product and ultimately profits will follow if you get the people thing right. The key takeaway for me? Sorry Slack.

Engineering 181

Engineering Entertainment 181

PeopleMetrics

JULY 17, 2018

A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). So, what is CX measurement or VoC? Let’s start with what it is not. VoC is about continuous, real-time feedback. In fact, customers who provide feedback for market research are anonymous.

VOC 210

VOC CEM CX Customer Feedback 210

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. Trust in a brand is not merely beneficial; it is crucial for a startup’s survival and growth.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

Zonka Feedback

APRIL 24, 2023

With Product Feature Requests Forms, understand what your customers want and build the most impactful features. While many SaaS companies struggle with managing and prioritizing product feature requests from customers, Hubspot has excelled in this domain. It mentions that 50% of its new features come from customer feedback.

Customer Feedback 52

Customer Feedback Start-ups 52

Intercom, Inc.

SEPTEMBER 6, 2022

This is the seventh post in a series exploring our product principles. By shrinking the size of each step, we tighten the feedback loop and set ourselves up to learn and adjust much faster if we need to. At Intercom, we deliver complex changes in a series of small, controlled, easy-to-understand steps. Managing complexity.

Engineering 138

Engineering Start-ups Gaming Sales 138

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Fonolo

JULY 5, 2023

Although it’s almost impossible to completely control what people think about your organization, improving customer opinions of your brand is very possible. What is Customer Perception? These are typically generational trends caused by new technology or information about a product. Why is Customer Perception Important?

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Zonka Feedback

APRIL 24, 2023

With Feature Requests Forms, understand what your customers want and build the most impactful features. It mentions that 50% of its new features come from customer feedback. By incorporating customer feedback, it has driven revenue to $1.731 billion , which is 33% up compared to 2021. Their secret? Let’s get started!

Customer Feedback 52

Customer Feedback Start-ups 52

SurveySensum

APRIL 8, 2024

By focusing on what makes your business unique, deeply understanding your customers, and thoroughly analyzing your competitors, you can carve out a space that not only resonates with your target audience but also positions you ahead of the competition. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Intercom, Inc.

MARCH 14, 2018

Prior to joining Intercom as a Product Manager, I had never run a structured beta. I’ve run a lot of successful betas now but I learned my craft through tribal Intercom knowledge, built up by other Product Managers over the years. Paint a picture of what success looks like. Get feedback direct from your customers.

Start-ups 223

Start-ups Engineering Education Customer Feedback 223

SurveySensum

DECEMBER 18, 2023

In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.

Customer Feedback 52

Customer Feedback Construction Start-ups CX 52

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. Armed with this product feedback, you took immediate action.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Totango

OCTOBER 7, 2021

Knowing how to get customer feedback can be tricky. First, there is the challenge of getting customers to share feedback. Even when you collect customer feedback, it may be gathered through different channels, stored in different data silos, and never coordinated and analyzed in an organized and actionable way.

Customer Feedback 101

Customer Feedback Net Promoter Score NPS Voice of the Customer 101

SurveySensum

NOVEMBER 28, 2023

Have you ever launched an NPS or CSAT survey and wondered – ‘What am I going to do with all this data?’ If you did, then this blog is for you and everyone who struggled with What to do with this feedback? But how to rectify it and utilize customer feedback to its true potential? How to analyze it?

NPS 52

NPS Touchpoint Customer Feedback Start-ups 52

Intercom, Inc.

AUGUST 18, 2022

Discuss ideas and get feedback from other engineers with different perspectives and backgrounds. Before accepting a new job, ask what is expected of you to avoid misunderstandings down the line. What follows is a lightly edited transcript of the episode. But going into staff plus roles is another beast entirely.

Engineering 204

Engineering Start-ups Machine Learning Education 204

SurveySensum

NOVEMBER 6, 2023

Bakery A didn’t uncover any useful feedback, but Bakery B discovered customers were unhappy with the limited dine-in cake options. What changed? So, what set Bakery B apart? But Bakery B followed the right methodology, got valuable feedback, and took immediate action to ensure that customer complaints were resolved.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

NOVEMBER 16, 2023

Now, what if you could understand exactly → what they loved about your bakery, → what made them hesitate, or → what might have made them leave without trying your delicious treats? Well, that’s what gathering website feedback does. This aids them in understanding customer journey feedback.

Customer Feedback 52

Customer Feedback Social Media E-commerce Innovation 52

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. The Product Impact Framework felt like a natural progression from features to outcome.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

Intercom, Inc.

FEBRUARY 16, 2021

But does true originality exist in design or is it always influenced by what came before? But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom. Not convinced? Explore visual elements.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Intercom

JANUARY 11, 2024

Customer service teams need a data-driven approach to work with product in prioritizing what makes sense for the business and delivers value for the target. What follows is a lightly edited transcript of the episode. What inspired your passion for this field, and how has it shaped your career? .”

Customer Service 86

Customer Service CX AI Start-ups 86