ClientSuccess

NOVEMBER 16, 2017

You can never be 100% prepared for such an appearing disaster, but a genuine apology afterward can really help you move forward on a positive note. 5 Keys for an Effective Apology – More Than Just Saying Sorry. 5 Keys for an Effective Apology – More Than Just Saying Sorry. Acknowledge your responsibility.

Engineering 47

Engineering 47

Provide Support

JUNE 29, 2015

You can put it in your own words, or say, “ Wow, I’m really sorry ” or “ Oh, that’s the worst! It may be tempting to blame another department or the customer, themselves, or assert that it’s not your fault; however, whatever the facts are, a prompt resolution will be aided more by full ownership than deferred responsibility.

Gaming 93

Gaming 93

C3Centricity

JULY 8, 2020

What makes a website great for your customers? What makes a website great for your potential customers? One that encourages current and potential customers to both see and engage with your content. And hopefully buy your products and services too! Still, I do have a couple of criticisms about the post – sorry Craig.

Entertainment 83

Entertainment Social Media Real Estate Gaming 83

Provide Support

SEPTEMBER 24, 2015

I really like the latter one as it brings to mind the radiant sense of gratitude, dignity and deliberation which we often overlook in our hectic lives. For me, it sounds like an inspiring fresh breeze, really. Excellence, then, is not an act, but a habit.” — Aristotle. Rituals Of A Successful Live Chat Session.

Start-ups 81

Start-ups Customer Service 81

Qualtrics

JULY 18, 2019

And, as we shared in this recent blog post, there are more ways than ever before to do it. If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. You have to take action.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Comm100

OCTOBER 21, 2015

But did you ever stop to think that this concept also applies to your live chat service? But a customer’s judgment dictates your ability to serve him or her. You might suddenly feel relieved that you work through live chat, and that no one can read your face or hear your voice. Welcome to *businesses name*.

Start-ups 57

Start-ups Customer Service 57

Comm100

NOVEMBER 4, 2015

But a successful live chat script is like a play with a choose-your-own-adventure twist. Your job, as an exceptional live chat agent, is to know all the different possible endings, and to lead your customer to the right one. A good live chat script makes your job as an agent easier. Of course not. As Stephen M.

Entertainment 61

Entertainment Customer Service 61

Comm100

OCTOBER 27, 2016

Customer satisfaction is dependent upon knowing your customers’ needs and expectations. But your ability to meet, and even exceed customer expectations is often dependent upon what customers think their experience should look like. Understanding Your Customer’s Expectations. They include: Your communication to the customer.

Customer Expectations 64

Customer Expectations Social Media Customer Service Customer Loyalty 64

ClientSuccess

MARCH 17, 2017

It’s inevitable that bad experiences will happen as it relates to the journey your customers are on with your organization. Think about your own personal experiences with the software products you use each day. Kind words and an “I’m sorry” can go a long ways in mending a bad situation. Joy, Pain, Joy.

Customer Relationship 40

Customer Relationship Customer Expectations 40

Qualtrics

SEPTEMBER 15, 2020

The digital experience matters more today really than it ever has before. It really is an acceleration of ongoing efforts by so many companies to potentially transform so many different areas of their business.” Some [brands] are really hitting the nail on the head in certain areas and others are having a lot more of a challenge.

Healthcare 26

Healthcare CX Innovation Start-ups 26

Intercom, Inc.

DECEMBER 14, 2022

Build a community of brand ambassadors to promote your content and leverage the interviewees’ networks for wider reach. Lean into your strengths – whether it’s an analytical eye or a love for building connections – set up your network, and do the work. Distribution is key. There’s no right way to do venture.

Start-ups 129

Start-ups Social Media Retail Gaming 129

Intercom, Inc.

FEBRUARY 17, 2022

Doug firmly believes in embracing the confidence, energy, and passion you put into your work, so much so that he built a business on it. Mojo, he says, can be a valuable differentiator in your marketing, and that, in this day and age, is something very much worth fighting for. And no, we’re not talking about Austin Powers!

B2B 209

B2B Start-ups Education Entertainment 209

Intercom, Inc.

OCTOBER 31, 2019

Information is more powerful when you connect it, which is why Woven enriches your calendar with as much information as possible so people can spend time on the things that matter most. You can subscribe on iTunes , stream on Spotify or grab the RSS feed in your player of choice. You can do amazing things.

Start-ups 169

Start-ups Technology Technology AI 169

Beyond Philosophy

JANUARY 14, 2015

Then the dreaded words come – “you’ll have to call customer service with your receipt number and they will credit you.” What it really is. Sometimes you may get three bonus words at the beginning of this phrase – “I’m sorry but…” Yeah, but that doesn’t help much, does it? Since you’re not sorry enough to fix it.).

Customer Experience 164

Customer Experience Retail Start-ups Customer Service 164

CX Accelerator

APRIL 30, 2018

Do you ever find yourself asking, “Does this person really exist?” But, alas, I have good news for you – they DO exist, and they’re on your floor right now. In order to provide the best possible customer experience, you must first provide the best possible environment for your CSRs. because you’re going to need one!

CX 140

CX Customer Journey Map Hospitality Hospitality 140

Steven Van Belleghem

MAY 3, 2022

And as always, I wanted to write down my top insights here on my blog as well: Going above and beyond. Talking to Tom, it really struck me how Atlantis The Palm is all about continuously going above and beyond expectations to create ultra-memorable moments and extraordinary opportunities for their guests, every single day.

CX 109

CX Entertainment Sports Customer Feedback 109

Provide Support

MAY 10, 2018

In such situations, I recommend to hold your ground and insist on taking your time to investigate the issue. Could you please leave me your email and I will get back to you shortly.”. And the reason is that it’s really not easy. At some moments customer service job can be a challenge. Facing an irate customer.

Customer Service 50

Customer Service 50

Comm100

NOVEMBER 15, 2017

He or she tells you that your problem is solution-less; that he or she is sorry, but if you just give it 24 hours maybe the problem will just go away on its own. Your problem has not been resolved. Social media: whether your issue has been resolved in a single message. Frustrated, you hang up. Download Free.

Social Media 43

Social Media Start-ups Contact Center Customer Service 43

Provide Support

JUNE 1, 2015

It means that you are able to make every customer happy and that you enjoy your work yourself. The agent replied to me “Please give me your account number and I will check this”. That experience set me on a quest, what does a customer service agent really need to perform well, what are most of them lacking? Compassion.

Customer Service 83

Customer Service Start-ups 83

Comm100

MARCH 16, 2018

A quality sales letter or email can put your company on the radar of new potential buyers. It can help you re-stimulate inactive leads and convert your leads into customers. On the flip-side, a poorly written sales letter or email can result in wasted resources and can even have a negative impact on your brand image.

B2C 41

B2C Sales Start-ups B2B 41

Qualtrics

JUNE 30, 2020

Take your digital experience to the next level with our Digital CX toolkit. If you don't mind, tell us a little bit more about your background, your role at Adobe and, and your responsibilities. But it happened really rapidly, right? Access Now. See Full Transcript. Welcome, Steve. Good to have you on.

Start-ups 26

Start-ups Innovation Government Technology 26

Comm100

FEBRUARY 22, 2018

Whether you’re designing a Chatbot yourself or outsourcing to a third party, it’s important to know what Chatbot decision trees are, and how you can use them to program your Chatbot successfully. And the more branches you create, the more personalized and helpful your Chatbot will be. Set a Goal for your Chatbot.

Start-ups 45

Start-ups Artificial Intelligence Entertainment Customer Expectations 45

Comm100

FEBRUARY 22, 2018

Whether you’re designing a Chatbot yourself or outsourcing to a third party, it’s important to know what Chatbot decision trees are, and how you can use them to program your Chatbot successfully. And the more branches you create, the more personalized and helpful your Chatbot will be. Set a Goal for your Chatbot.

Start-ups 40

Start-ups Artificial Intelligence Entertainment Customer Expectations 40