Zendesk

JANUARY 25, 2022

We recognize the importance of customer trust and of customers’ privacy and the security of their data. Global privacy regulations are evolving at a rapid pace and we are focused on providing the tools our customers need to enable compliance. As a customer, it’s important to understand how vendors use and secure your data.

Government 98

Government Legal Compliance 98

Win the Customer

DECEMBER 23, 2023

Explain how AI is employed in decision-making processes, providing customers with a clear understanding of how their data shapes their experiences. Ethical Data Usage Prioritize ethical data usage by obtaining explicit consent and respecting user privacy. Transparent Algorithms Ensure transparency in the algorithms used.

Touchpoint 69

Touchpoint AI Customer Experience Education 69

Intercom, Inc.

NOVEMBER 8, 2022

As companies scale, they need robust, reliable software that can support their growth. Our teams are dedicated to ensuring that Intercom achieves the scale, reliability, interoperability, and world-class standards of privacy and compliance that our customers need to deliver a stellar customer experience. for a number of years”.

Compliance 104

Compliance Technology Technology Customer Experience 104

Zendesk

JULY 26, 2023

Zendesk applauds the adoption of the adequacy decision for the EU-US Data Privacy Framework by the European Commission. This provides greater legal certainty to thousands of companies that depend on EU-US data transfers. What does the new EU-US Data Privacy Framework address? Have questions?

Legal 52

Legal 52

Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Being transparent about the data that drives AI models and their decisions will be a defining element in building and maintaining trust with customers.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

Zendesk

MAY 9, 2023

Companies are faced with tightening margins and cutting costs. We can achieve this vision by combining AI with rich and dynamic conversational experiences and customer data to provide more personalization—all while respecting the customer’s desire to manage privacy on their own terms.

AI 97

AI CX Sentiment Analysis Artificial Intelligence 97

Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. We’re committed to meeting the highest standards of security to protect our customers’ trust and love for our product. Shipping quickly and securely. Continuous risk management.

Compliance 118

Compliance Engineering Education Government 118

Zendesk

OCTOBER 9, 2023

Algorithmic discrimination protections: AI algorithms should prioritize fairness and equity and must not contribute to discrimination in any way. Data privacy: AI systems should include built-in protections to safeguard data. Table of contents: What are AI ethics? AI ethics are also encouraged nationally.

AI 52

AI CX Artificial Intelligence Technology 52

Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions. So, you’re eyeing growth and a healthy ROI for your business, right?

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

UJET

SEPTEMBER 2, 2019

UJET leverages enterprise-grade compliance and security standards to secure its customers’ data. As part of our continuing effort to comply with GDPR and other data privacy and protection regulations, UJET has finalized its certification to both the EU-US Privacy Shield and the Swiss-US Privacy Shield. .

Compliance 78

Compliance 78

The Customer Service Blog

JULY 5, 2023

When a person is notified of a data breach involving their personal information, if they react with a feeling of fear (as opposed to anger) they’re more likely to stop using the website. Why it matters In 2022 alone, USA customer data was compromised in over 1,800 incidents, affecting over 400 million individuals.

Social Media 52

Social Media Finance Retail Technology 52

Comm100

FEBRUARY 22, 2021

92% of Canadians are concerned about their personal privacy, and 45% think businesses don’t respect their privacy rights. We live in an increasingly privacy-conscious world, and it’s no wonder. With technology and data so key to our lives, it’s almost impossible to keep tabs on who has our data and what it’s being used for.

Transportation 59

Transportation Social Media Compliance Technology 59

Win the Customer

MARCH 7, 2023

In today’s data-driven world, businesses are constantly seeking innovative ways to stay competitive and engage with their customers more effectively. One of the most powerful tools experience professionals have at their disposal is data analytics and machine learning. Segmentation is a fundamental aspect of personalization.

Machine Learning 52

Machine Learning Customer Experience E-commerce Compliance 52

Zendesk

SEPTEMBER 15, 2021

In a connected world, information security is critical, and companies must comply with industry regulations and standards for general security and privacy frameworks. With maintaining trust with your customers, it is your responsibility to protect your customers’ information once it arrives in your ecosystem.

CX 97

CX E-commerce Machine Learning Social Media 97

Customer Experience Matrix

DECEMBER 13, 2020

Nearly all device-level targeting can also include location data , adding a dimension that cookies often lack. walled gardens (Facebook, Google, Amazon) face increasing competition from walled flower pots – that is, businesses with less data but a similar approach. . But the selection of items for that newsletter isn’t random.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Comm100

SEPTEMBER 27, 2022

Unfortunately, many organizations are falling short and an incredible 99% of customers now believe that companies need to improve their trustworthiness. To gain back the confidence of customers, organizations must demonstrate responsibility for customer data, beginning with their customer interactions. Data security compliances.

Compliance 52

Compliance Legal Customer Service 52

Execs In The Know

JUNE 14, 2023

With the increasing number of employees working from home or remotely, both domestically and internationally, ensuring data security and workplace privacy has become even more paramount. This blog post will explore some best practices for maintaining security for remote employees, with a focus on data security and workplace privacy.

ML 52

ML Artificial Intelligence Education AI 52

Beyond Philosophy

JULY 15, 2021

However, when it comes to privacy, we have very little of it these days. So, if you collect data about your customers that they assume is private, there will likely be poor implications for your Customer Experience. . We discussed privacy, or rather our lack of it, on a recent podcast. The Psychology of Privacy.

Social Media 78

Social Media Start-ups Government AI 78

Zendesk

JUNE 1, 2021

As a service-first company, we update our terms and policies on an annual basis, driven by customer feedback, evolving legal standards, and product updates. If you would like more information about our privacy and security practices, please visit our Privacy and Data Protection Website.

Legal 52

Legal Start-ups Customer Feedback 52

Zendesk

SEPTEMBER 12, 2023

But in reality, both customers and companies stand to benefit immensely from these technologies with the right safeguards in place. Start by understanding and addressing customer concerns over transparency, data privacy and security, and performance. Trust isn’t given, it’s earned.

AI 52

AI CX Start-ups Technology 52

Comm100

MARCH 30, 2021

Consumers around the world are becoming more aware of how their personal data is used online, and more concerned too. Nearly three-quarters (72%) of Americans say they are ‘very concerned’ to ‘extremely concerned’ about their online privacy. When it comes to privacy and data protection, there can be no compromise.

Compliance 52

Compliance Touchpoint Customer Satisfaction Customer Service 52

Inside Customer Service

MARCH 31, 2022

The second group offered an arbitrary number based on what they're doing in their company. New hire training should last for a finite amount of time, but how long exactly varies by company and position. This number should not be arbitrary, so we need clear data that tells us how long we really need. Some quickly leave.

Customer Service 162

Customer Service Contact Center 162

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams.

CX 52

CX Artificial Intelligence AI Touchpoint 52

Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. 1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Beyond Philosophy

JULY 24, 2019

Instead of being a company that I admire with a customer centric and open culture it now appears that the inherent culture of Facebook is one of non transparency which chooses to manipulate their customers and their data. Privacy is not a small thing. Apple says that privacy is a human right. I count myself among them. .

Non-Profits 139

Non-Profits Government Machine Learning AI 139

Aquire

SEPTEMBER 2, 2021

In a world awash with information, customer data management has become more important than ever. And the potential benefits of this big data revolution are huge — for both companies and customers alike. It’s driving the personalization of customer interactions and helping businesses make better, data-driven decisions.

Data Entry 97

Data Entry Government Healthcare Customer Relationship Management 97

Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. And that’s where people like Adam Markowitz come in.

Compliance 211

Compliance Engineering Start-ups B2B 211

Beyond Philosophy

NOVEMBER 30, 2023

1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Net Promoter Score SM and Net Promoter System SM are service marks of Bain & Company, Inc., One of my clients has done an excellent job in the last couple of years improving their customer experience.

Legal 78

Legal Finance Net Promoter Score NPS 78

Zendesk

MARCH 16, 2021

Transparency around how businesses collect, use, or even share personal data, now plays a critical role in any customer-company relationship. So much so, that 71% of customers would leave a company if it shared their data without permission, according to a 2020 McKinsey survey. Why is data transparency important?

Government 75

Government CX Innovation Customer Experience 75

Zendesk

APRIL 13, 2021

A 2020 study showed that customers only wanted to buy from the companies that knew them best. But there’s also a great risk in elevating personalization over privacy concerns. To thread the needle, learn how to personalize every customer interaction while also embracing the latest personalization trends in data privacy.

Sales 93

Sales Start-ups CRM Social Media 93

Hodusoft

APRIL 5, 2023

Update your computer systems with the latest version of antivirus software so that they are well protected from viruses, malware, and other malicious files. Update your computer systems with the latest version of antivirus software so that they are well protected from viruses, malware, and other malicious files. Read on to know more.

Net Promoter Score 52

Net Promoter Score AI Contact Center Start-ups 52

Intercom, Inc.

OCTOBER 4, 2018

This is a “point in time” report that proved we had robust Service Organisation Controls in place that would ensure the security and availability of our customer’s data. With this most recent audit, we are proud to say that we have successfully demonstrated a mature and reliable commitment to protecting our customer’s data.

Compliance 91

Compliance Innovation Engineering 91

UJET

DECEMBER 17, 2020

Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. The result for customers is more natural and satisfying experiences and loyalty and revenue for companies.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

UJET

DECEMBER 17, 2020

Companies at the forefront of customer experience solve some of the most frustrating human-software interactions and stay ahead of today’s customer expectations by applying advanced NLP machine learning. The result for customers is more natural and satisfying experiences and loyalty and revenue for companies.

E-commerce 72

E-commerce Machine Learning Contact Center Sentiment Analysis 72

Callminer

APRIL 23, 2019

PCI compliance call recording & transcription refers to the requirements set in the Payment Card Industry Data Security Standard (PCI DSS). PCI DSS is a set of strict regulations created to protect private financial information and prevent credit card fraud. To ensure the quality of customer service.

Compliance 159

Compliance Contact Center E-commerce Customer Satisfaction 159

Hodusoft

APRIL 4, 2024

According to a report , one in three customers leave a brand they love after just one negative experience, while 92% abandon a company after two or three negative interactions. Since customers these days have numerous options to choose from, they prefer choosing a company that offers a proactive, fast, and omnichannel customer experience.

Omnichannel 52

Omnichannel CX Social Media Contact Center 52

SurveySensum

DECEMBER 12, 2023

That means it is important that you take care of all security measures to strengthen customer’s data. So, always take care of your customer’s data, as they trust you and your business. Take Customer Consent: Prioritize customer consent for survey data collection since this is needed as per law. Image Source 3.

Customer Survey 52

Customer Survey Legal B2C Compliance 52