Fonolo

MAY 30, 2023

Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. Improved customer satisfaction and increased agent productivity.

Contact Center 106

Contact Center Customer Satisfaction CX CRM 106

Fonolo

DECEMBER 15, 2022

It’s up to you to set those standards and provide the right support and motivation for your call center team to achieve them. Improve the Customer Journey. When it comes to customer experience, you first need to understand the customer journey with your call center. Invest in the Right Contact Center Software.

Contact Center 138

Contact Center Mystery Shopper Technology Technology 138

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. It is no wonder, then, that businesses have started paying much closer attention to their customer experience (CX) strategy. Reviewing your existing CX strategy is a good place to start.

Customer Experience 83

Customer Experience ML Social Media CX 83

TeamSupport

DECEMBER 21, 2021

In today’s world, a proactive and communicative customer experience is a necessity. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Companies can no longer afford to be aloof in the digital space.

B2B 98

B2B Sales Customer Loyalty Customer Satisfaction 98

Intercom, Inc.

MARCH 28, 2022

Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. Third, the lines between sales, marketing, product, and support are blurring. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue?

Business Growth 228

Business Growth Touchpoint Sales Technology 228

Intercom, Inc.

APRIL 7, 2020

As the coronavirus outbreak upends lives and businesses everywhere, support teams are increasingly the first place that customers turn to for guidance. Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure.

B2C 217

B2C B2B Education Healthcare 217

Hodusoft

FEBRUARY 22, 2024

The advent of IP PBX telephony systems has revolutionized the way MSPs run their business operations and provide customer support to their clients. Key Challenges Faced by MSPs in the Present Age MSPs face several challenges in delivering IT services and support to their clients. And all credit goes to IP PBX systems.

Innovation 52

Innovation Technology Technology Gaming 52

Hodusoft

DECEMBER 13, 2023

Businesses that have started adopting hosted IP PBX telephony systems are way ahead of the curve compared to their competitors. Scalability Did you know that you can add unlimited extensions and users using some providers’ cloud-based PBX software? That’s one of the biggest benefits of cloud-based phone systems.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

SurveySensum

APRIL 15, 2024

They’re vital for boosting customer engagement and helping businesses demonstrate their commitment to listening to their audience and delivering personalized experiences. Unlike traditional surveys sent via email or WhatsApp, popup surveys are designed to capture customer feedback in real-time.

Customer Satisfaction 52

Customer Satisfaction NPS Customer Feedback Text Analytics 52

Hodusoft

OCTOBER 6, 2022

HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp ’s Category Leader list, published by Gartner Digital Markets Report. out of 5. “In About HoduSoft.

Contact Center 52

Contact Center Innovation CX Customer Experience 52

Hodusoft

MAY 24, 2023

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. A major contribution goes to call center software, which is the life force of every call center. From its inception in the 1970s to 2023, call center software has come a long way. billion by 2027.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Hodusoft

OCTOBER 26, 2021

Why should you move from Legacy PBX to Modern Contact Center Software? The one point every business harping upon over the last two years unanimously is customer experience. With innovation, technological advancement, and increasing expectations of customers, modern contact center software has become imperative.

Contact Center 98

Contact Center Omnichannel Artificial Intelligence Machine Learning 98

Hodusoft

MARCH 22, 2023

Determine the right call center type for your business Create a business plan and set a budget Hire a team of qualified professionals and build them Select the right equipment and software Invest in additional tools such as PBX Switch, CRM, and workflow management tools Monitor performance and compare outcomes Start with the “Why?”

E-commerce 52

E-commerce Start-ups CRM Contact Center 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Here’s one of the customer reviews talking about it on the G2 platform.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Hodusoft

SEPTEMBER 14, 2023

HoduCC's Predictive Dialer Earns Prestigious Gartner Badges In today’s highly competitive contact center software solutions industry, standing out from others can be very challenging. HoduCC’s Predictive Dialer Secured Gartner Badges On Popular Software Review Platforms GetApp, Software Advice, and Capterra.

Contact Center 52

Contact Center Customer Satisfaction Innovation Omnichannel 52

Hodusoft

FEBRUARY 16, 2024

IP PBX Software- Optimizing ITSP Call Management for Superior Customer Experiences In today’s swiftly evolving era of the Information Technology Service Provider (ITSP) industry, it has become a necessity to ensure efficient management of call routing to deliver excellent customer experiences. So, let’s get started.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Help Scout

JUNE 3, 2021

Take, for example, buying support software. In this article, we show a realistic view of what you can expect when purchasing support software, plus some tips on how to best approach the process to make it as painless as possible. What are you looking for in a support tool?

Scorecard 105

Scorecard Start-ups Sales Gaming 105

Customer Experience Matrix

APRIL 26, 2024

Has anyone asked you recently about the past, present, and future of Customer Data Platforms? It’s eleven years since the term “customer data platform” appeared in 2013. The first stage was just to recognize that CDP was a separate category of software. The concept itself was easy to grasp (“all customer data in one place”).

AI 52

AI Education Hospitality Hospitality 52

Hodusoft

FEBRUARY 16, 2022

How to Find Best Hybrid workforce Contact Center Software in 2022. The same report suggests a 60% increase in customer service agents working from home. A cloud-based contact center software is an ideal choice for a hybrid workforce. Role of contact center software in managing a ‘hybrid workforce’.

Contact Center 98

Contact Center Social Media Omnichannel CRM 98

Hodusoft

JULY 26, 2023

Ameyo Alternative: A Comparison of the Best Contact Center Software If you type “ best contact center software for small businesses ” or “most affordable contact center software” or “top 10 contact center software” and type enter, you will get about a dozen of websites on the first page of the search engine results page.

Contact Center 52

Contact Center Transportation Omnichannel Customer Relationship Management 52

Comm100

JUNE 1, 2022

The global live chat software market was valued at $590 million in 2016. However, there are still many brands who haven’t yet adopted live chat, largely owing to a lack of awareness of the channel’s effectiveness, especially when compared to telephone and email support. Damaged CSAT .

B2C 52

B2C Sales B2B CX 52

Fonolo

AUGUST 26, 2021

Call centers provide a vital service to customers worldwide. An overwhelming majority (76%) of customers prefer phone communication with customer service representatives, as it often provides an immediate solution compared with live chat, email, and social media channels. Despite the pandemic, one thing is certain.

Real Estate 142

Real Estate Social Media Gaming Contact Center 142

Hodusoft

APRIL 27, 2022

Providing the best customer service is one of the most important pillars of any businesses’ success. Earlier, call centers had limited resources making it difficult for tech support to handle every query. It enables businesses to provide premium customer service through the channel of customer choice.

Contact Center 105

Contact Center Omnichannel Social Media CXM 105

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 1, 2023

SurveySparrow is a customer feedback platform that allows businesses to create and distribute surveys, collect responses, and analyze data. Some of these limitations include buggy software, expensive, clunky user interface, short free trial period, and many more. And here’s a customer review on this. Frustrating, right?

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

Lumoa

JANUARY 11, 2022

What Is an NPS Software? It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 103

NPS Net Promoter Score Sentiment Analysis AI 103

SurveySensum

AUGUST 9, 2022

And an intelligible survey tool offers actionable insights, detailed reports, and powerful analytics to improve the decision-making of an organization and inculcate customer feedback into the processes. Qualtrics is a leading survey tool that businesses use to survey their customers. It is comparatively easy to use and execute. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Hodusoft

JUNE 21, 2023

If yes, then you must know everything about call centers starting from all call center systems to how to select the best call center software and customer service agents. What is call center software? How does call center software work? Read on and thank us later. What is a call center? How to set up a call center?

Omnichannel 52

Omnichannel Start-ups Customer Service Sales 52

Shep Hyken

OCTOBER 15, 2021

Maulik Shah is the founder of DeskXpand , A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience. He shares 7 benefits that the support ticket system can provide for your business. Here are the benefits that the support ticket system has to provide you: .

Start-ups 84

Start-ups Customer Experience 84

TeamSupport

DECEMBER 9, 2020

In Part 1 of this series, we introduced ways that customer support can identify sales opportunities using ticket automation triggers in your TeamSupport B2B customer support solution. This will give you an opportunity to address any concerns the customer has about which you may be unaware. Identifying Trends.

B2B 98

B2B NPS Sales Customer Relationship 98

Hodusoft

JANUARY 3, 2024

An era where small and medium-sized businesses could provide similar customer service as their larger counterparts. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? That led to the exploration of the idea of having agents access the contact center software through the Internet.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Intercom, Inc.

APRIL 20, 2022

We design simple systems that solve complex problems for our customers. We believe there’s no value in innovating if it doesn’t solve our customer’s problem. I was able to deliver value to our customers only a few weeks after joining Intercom, which boosted my confidence from the outset.

Innovation 211

Innovation Machine Learning Engineering Start-ups 211

Helpt

JANUARY 16, 2024

Introduction So you've decided to outsource your tech support? Perhaps the driving force behind this choice was your ambition to offer 24/7/365 support , a necessity in today's always-on world. Let’s keep it simple and break up “outsourcing” into two categories: external IT support, and embedded help desk. Let’s dive in.

Customer Satisfaction 52

Customer Satisfaction Business Operations Customer Relationship Business Growth 52

Comm100

NOVEMBER 13, 2022

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. A massive 91% of customers agree that a positive customer service experience makes them more likely to make another purchase. The state of customer service.

Customer Service 72

Customer Service Omnichannel Social Media AI 72

Help Scout

AUGUST 24, 2021

They have information to share with customers, but they don’t always have an effective means by which to share it. Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software? What are the different types of knowledge base software?

Start-ups 107

Start-ups Engineering Gaming Customer Feedback 107

Aquire

SEPTEMBER 30, 2021

So to stay ahead of the competition it is necessary that you implement live chat for ecommerce to improve customer experience and drive more sales. Integrating live chat software into your ecommerce site while offer instance assistance to shoppers who need a bit of help. Customers enjoy online shopping as they can shop sitting at home.

Sales 98

Sales E-commerce Social Media Customer Retention 98