Uniphore

JUNE 16, 2021

While this is an important metric for internal operating costs — shaving 10 or 20 seconds per call across thousands of interactions can add up to significant savings — managers often get in trouble by thinking of it as an end-all-be-all. So much of what agents do is working to uncover what exactly the customer needs.

NPS 147

NPS Net Promoter Score Contact Center AI 147

Inside Customer Service

JULY 14, 2022

An employee who worked for another department was sometimes loaned to my team. A monthly payroll report showed a lot more hours were charged to my team than she had actually worked. Someone who did good work and was well-liked. In one month, she added 40 hours of time that she didn't actually work. The data was shocking.

Customer Service 225

Customer Service 225

Inside Customer Service

OCTOBER 14, 2021

Fortunately, my boss noticed my initiative and quickly trained me on a variety of functions: Women's department Shoe department Stock department Cashier New hire trainer All this training made me feel recognized for my hard work. You might save a lot of hassle. None of it worked. My manager didn't train me for recognition.

Start-ups 147

Start-ups Retail Sales Customer Service 147

Helpt

AUGUST 25, 2023

Introduction Ah, the temptation of cutting costs. Let's delve into why cutting corners on tech support isn't just a bad idea—it's a risky gamble that could cost you more than you'd ever want to bet. The time spent dealing with technical glitches is time not spent on productive work, affecting your bottom line.

Gambling 52

Gambling Customer Satisfaction Start-ups Customer Retention 52

Intercom

APRIL 5, 2022

We work to ensure customers get the answers they need quickly, and your support team saves time. We realized that for our customers to experience all the benefits that messaging has to offer, we had to provide a simple, cost-efficient way for them to integrate it into their current support offering. 6 reasons to Switch.

Gaming 104

Gaming Start-ups Customer Service CX 104

Zendesk

MAY 9, 2023

Hyper-focused on identifying strategies to streamline their operations, retailers are also looking for ways to drive cost savings. With the right tools, retailers can reduce ticket volume and cut costs while preserving customer experience. That means providing great CX, every interaction, every time. The experts agree.

Artificial Intelligence 52

Artificial Intelligence Retail Customer Service Predictive Analytics 52

Beyond Philosophy

JUNE 8, 2023

People who read spreadsheets that explain costs, where they align with the budget, and the expected return really like numbers. However, many organizations in the current environment have cut costs, which might include customer research. Since cutting costs is so important these days, maximize your cost-cutting data.

Finance 78

Finance Customer Satisfaction Start-ups Customer Experience 78

TeamSupport

MAY 3, 2023

Ticket deflection and automated self-service tools work because they decrease the number of tickets in the system and relieve some of customer support agents' burden. Cuts down on customer wait time. While some customers may find automated responses to be impersonal, the truth is that it saves them lots of time.

Customer Satisfaction 98

Customer Satisfaction Customer Acquisition Education Customer Retention 98

Lightico

JANUARY 3, 2022

CIOs in insurance are under constant pressure to implement services that add business value and are cost-efficient at the same time. Consolidating vendors with the right technology helps CIOs drive efficiencies, cut the fat out of their operations , and simplify management both for technical and business objectives.

Touchpoint 97

Touchpoint Innovation Compliance Contact Center 97

Hodusoft

SEPTEMBER 16, 2022

What is IP PBX Auto Provisioning and How Does it Work? A business can save time on a series of steps to modify their user settings with automatic IP phone provisioning. How does auto provisioning IP Phones work? It also saves significant time spent on troubleshooting devices. Saves cost on in-house IT team.

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

Comm100

JANUARY 23, 2023

It turns out employees weren’t quitting work altogether. The cost of employee turnover is more than just hiring and training expenses. This will mean better pay, better training, better tools, better support, and a better work-life balance. That will be a major focus in 2023 (and beyond).

Customer Experience 123

Customer Experience AI Outlook CX 123

CSAT.AI

DECEMBER 16, 2021

Remote and offshore work is a growing field with projections of growth to $19.5 costs scalability 24/7 service company size brand country options language barriers communication tools change and risk management. The costs of setting up and/or scaling contact centers are high from training, to equipment, to wages.

Contact Center 109

Contact Center Entertainment Legal Retail 109

Steven Van Belleghem

NOVEMBER 27, 2022

To be blunt, it is certainly not their problem that you had to cut costs because your energy bill is 10 times as high as last year’s. A perfect example of this empowerment is Everytable, which wants “to make sure that every American citizen has access to a healthy meal at a low cost”. Their energy bill is 10 times as high too.

Customer Experience 96

Customer Experience CX Start-ups Gaming 96

Uniphore

JUNE 10, 2021

Make Legacy Tech Work Smarter. In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required.

Contact Center 246

Contact Center Outlook Gaming Education 246

Intercom, Inc.

JULY 8, 2020

Disjointed support experiences are drowning our teams in work, across too many channels and at higher costs, and they’re driving our customers away. I’ve long advocated for support as a value driver, not a cost center. We don’t need more ways to support customers; we need a better way. The rise of conversational support.

Social Media 203

Social Media Contact Center Customer Expectations Gaming 203

Fonolo

MAY 11, 2022

The winning brands were selected based on the amount of hold time they saved their customers over the previous year. EECU was founded in 1934 with the mission of providing low-cost financial services for educators in the community. FACT: In 2021, EECU Saved their members 59 years worth of hold time with Voice Call-Backs!

CX 91

CX Non-Profits Education Contact Center 91

CX Accelerator

APRIL 23, 2019

Upon arrival, it was clear my American English was not going to cut it in the UK. Does it provide any cost savings back to the business? The Bots and Babel Fish works: However, not yet in all cases. This amazing life adventure opened my eyes to cultures, languages, and opportunities I had never experienced in America.

Innovation 140

Innovation Customer Satisfaction Machine Learning AI 140

Help Scout

MAY 18, 2021

Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it. How does live chat work? Also, depending on the platform, there’s the benefit of cost savings over a dedicated chat tool (sometimes chat is an add-on feature with an additional cost).

Artificial Intelligence 113

Artificial Intelligence Start-ups Social Media CRM 113

Hodusoft

MAY 24, 2023

Call centers have always been at the cutting-edge of digital revolution. But this year onwards, AI is going to revolutionize the way call centers work. A recent study found that voice biometrics can reduce a call center’s average handling time ( AHT ) by up to 45 seconds and save businesses about USD 10 per call.

Contact Center 52

Contact Center AI Artificial Intelligence Social Media 52

Zendesk

MARCH 24, 2023

As we emerge from the pandemic, some things haven’t changed: virtual work is the new normal. And while there’s increasing pressure to cut costs , financial services companies must take a prudent approach (not a slash and burn) to preserve the customer experience. Financial services are at a pivotal point in the industry.

AI 52

AI Customer Service Social Media CRM 52

Logicalware

NOVEMBER 20, 2023

The shift from on-premises setups to CCaaS is not merely a trend; it’s a strategic move to unlock cutting-edge technologies, enhance the employee experience (EX), and ultimately, elevate the customer experience (CX). Frost and Sullivan’s recent study reveals the European CCaaS market is currently valued at €1.4 Watch the recording here.

AI 52

AI CX Technology Technology 52

Totango

APRIL 7, 2021

Apps are a great resource for helping to improve your efficiency and organization both at work and in your personal life. By leveraging this technology, companies can save time and money, decrease errors, and boost productivity. So many, in fact, that there might actually be an app for everything. .

Social Media 118

Social Media Start-ups Technology Technology 118

CallCare

APRIL 3, 2023

Outsourced customer service solutions can save a business a lot of money. The main advantages of outsourced customer services include: Cost efficiencies With hundreds of specialist third party partners to choose from, there are plenty of economies to be found when outsourcing. By how much do we want to reduce costs?

Customer Service 52

Customer Service Start-ups Customer Satisfaction Customer Feedback 52

Comm100

JANUARY 11, 2023

They can drastically cut down the time agents spend looking for answers while improving the accuracy of responses. This has created new opportunities for organizations to reduce support costs while meeting the needs of today’s customers. The State of Automated Customer Service in 2023. Competition is at an all-time high.

Customer Service 85

Customer Service Healthcare AI Artificial Intelligence 85

ClearAction

DECEMBER 5, 2023

Otherwise, gaps between these will cost you a lot (negative word of mouth (customer effort score, CSAT), churn, costs to serve, internal productivity, etc.). Does it cost you whenever human-centered design is missing? Does it cost you when a department is out of sync? alliance, and merger. alliance, and merger.

CX 62

CX Non-Profits Data Mining Start-ups 62

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. Cut down costs. However, this can be very costly for both person-per hour costs and toll charges. Let’s dig in. •

Social Media 98

Social Media Compliance Sales Customer Relationship Management 98

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. How does the IP PBX system work? Higher initial cost for setup. Lower initial cost. Lower monthly cost. Higher monthly cost. This helps you to save on phone bills. .

CRM 52

CRM Sales Technology Technology 52

Hodusoft

AUGUST 15, 2022

Since the pandemic, the remote work model has become the new norm for businesses. Today 97% of people want to work remotely. How does the IP PBX system work? Higher initial cost for setup. Lower initial cost. Lower monthly cost. Higher monthly cost. This helps you to save on phone bills. .

CRM 52

CRM Sales Technology Technology 52

Fonolo

MAY 11, 2022

The winning brands were selected based on the amount of hold time they saved their customers over the previous year. EECU was founded in 1934 with the mission of providing low-cost financial services for educators in the community. FACT: In 2021, EECU Saved their members 59 years worth of hold time with Voice Call-Backs!

CX 67

CX Non-Profits Education Contact Center 67

Intercom

JULY 26, 2022

Here are four ways your support team can become more efficient and help your business save time and money – all without sacrificing customer happiness. According to recent research from Asana , workers in 2022 are spending 58% of their time on “work about work”. Time savings: ????. Cost savings: ????.

Net Promoter Score 59

Net Promoter Score Customer Expectations Customer Retention Customer Experience 59

Shep Hyken

AUGUST 6, 2021

So, you can explore all the ways in which an outsource call center works and why you should consider it. . Reduced Costs. By finding an outsource call center to manage your customer services, you’ll be able to avoid those extra costs for employee equipment, training, and facilities that are involved with in-house teams.

Sales 81

Sales Customer Satisfaction Technology Technology 81

Hodusoft

JANUARY 17, 2024

Key Features of UCaaS Contact Center Software Cutting-edge features are the hallmark of superior UCaaS contact center software. By doing so, they don’t take into account the opportunities and revenue they lose by excluding languages and currencies that are outside the domain in which they work. billion in 2023 to USD 111.37

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Hodusoft

SEPTEMBER 14, 2021

It is their faith that energizes and pushes us to work harder,” the company Co-Founder and Chief Business Development Officer Kartik Khambhati said on the latest development. . HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. Map the customer journey.

Contact Center 98

Contact Center Sentiment Analysis Omnichannel CRM 98

The Customer Service Blog

MARCH 2, 2023

Former Sainsbury’s chief executive Justin King has partly blamed the government’s decision not to subsidise producers’ spiking energy costs this winter under its plan to help businesses affected by the cost of living crisis. As of January 2023, food price inflation was at a nearly 50 year high of 16.7%.

Transportation 52

Transportation Agriculture Government Retail 52

Beyond Philosophy

OCTOBER 7, 2021

No amount of time or money savings are worth it to you. Building it, however, takes work, and here are five rules to guide your efforts. First, you have to work at a marriage. For example, you could take advantage of your partner, let them do more of the work, have them do favors for you, and so on. It’s emotional.

Customer Loyalty 173

Customer Loyalty Start-ups Customer-Centric Organization Customer Relationship 173

Lightico

MARCH 29, 2022

An MGU is an insurance company that works with agents to provide insurance products to their customers. This bill includes the premium amount for the policy along with the cost of the insurance policy itself. Lower Overhead Costs – Since the MGU handles all the back-end processes, they save money on overhead costs.

Healthcare 52

Healthcare Start-ups Business Operations Customer Service 52

Comm100

JUNE 12, 2023

This article will look at what AI chatbots are and how they work. Chatbots can produce automated responses to frequently asked questions, reducing the wait time and cost of hiring a customer service agent to respond to customer inquiries. Then we will explore how they are transforming customer experience for businesses.

AI 52

AI Customer Experience Artificial Intelligence Machine Learning 52