Intercom, Inc.

AUGUST 3, 2022

Our products and platform have come a long way since Intercom was founded 11 years ago, and while our innovation is absolutely something to be proud of, we’re especially proud of the company culture we’ve built in tandem. Best Workplaces awards the company cultures that thrive in the face of adversity. s Best Workplaces 2022.

Innovation 211

Innovation 211

Zendesk

NOVEMBER 3, 2022

Finding—and keeping—talent is an ongoing challenge for many businesses. Upwork is the world’s largest work marketplace where companies can find independent talent to grow their businesses, and independent talent can find work to grow their careers. Upwork was also named one of Time’s 100 most influential companies of 2022.

CX 98

CX AI Technology Technology 98

Intercom, Inc.

APRIL 14, 2022

As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplace experience.

Real Estate 129

Real Estate B2B Customer Experience 129

SurveySensum

FEBRUARY 29, 2024

Meet Neha, a talented employee who consistently met targets. Their sense of fulfilment and commitment sparks a culture of continuous improvement, driving the company forward! Picture this – : In a competitive job market, where everyone is vying for top talent, your company becomes a magnet for the best and brightest.

Innovation 52

Innovation Customer Satisfaction Gaming Start-ups 52

Steven Van Belleghem

NOVEMBER 21, 2023

Culture Built My Brand: The Secret to Winning More Customers Through Company Culture, by Mark Miller & Ted Vaughn (2021) Too many executive leaders settle for inadequate employee performance, mediocre outcomes, and unremarkable earnings. But this doesn’t have to be your organization’s reality.

Innovation 62

Innovation Customer Service Retail Customer Experience 62

Logicalware

MARCH 20, 2024

“I was first inspired by CEO and Co-Founder, Molly Johnson-Jones, by a talk she gave at an event for Diversity & Inclusion, where she talked about the importance of flexible working on culture and retention within businesses,” said Ollie Cook, Senior Talent Manager. Read more about the recognition here: [link] Let’s connect!

52

52

Intercom, Inc.

OCTOBER 26, 2021

While building a sales team, we’ve focused a lot on our sales culture. Here’s how we went about growing a sales team that is both world class and culture-additive. We value impact: We believe in a culture where people come to work (physically or virtually) to focus, make an impact, and go home at a reasonable hour.

Sales 160

Sales Start-ups Touchpoint Education 160

Zonka Feedback

JUNE 17, 2022

To retain employees and attract new talent, you must create a work culture where employees are not just happy but can also keep in sync their own objectives with that of the shared organizational objectives. Happy employees spend longer time in their organizations and work more efficiently.

Net Promoter Score 98

Net Promoter Score 98

Lumoa

JUNE 23, 2021

Developing a diverse and inclusive culture not only forms a team that reflects the marketplace, but creates an environment where employees bring their whole selves to work – ultimately yielding more productive employees and more creative teams. Diversity makes good business sense, but it must be paired with an inclusive culture.

Customer Experience 83

Customer Experience Non-Profits Start-ups Innovation 83

Zendesk

DECEMBER 13, 2022

The world of work has changed dramatically over the last several years, but something that has remained constant is the need for talented, engaged employees. You need a culture where people come together and support each other through challenging times. The power of employee experience has never been clearer.

97

97

Sprinklr

SEPTEMBER 27, 2021

I love being a part of Sprinklr because of the Sprinklr family culture where everyone treats each other like family and is present to support through thick and thin.” – Aayantika Choudhury, Director, Product Success, Bangalore. ALL of my colleagues are talented and ambitious. They truly do ‘passionately and genuinely care.’

CXM 83

CXM CRM Sales Innovation 83

Shep Hyken

SEPTEMBER 22, 2021

Culture is one of the most important parts of customer service and customer experience. It’s part of the company’s culture.? . In the past, I covered six steps to creating a customer-centric culture. Six steps to creating a customer-centric culture. The post The Culture Challenge appeared first on Shep Hyken.

Sports 94

Sports Finance Customer Service Sales 94

ModSquad

JANUARY 10, 2023

Building the best team required attracting the best talent from around the globe. It’s why we built the internal culture we have. He understands our values, he gets our culture. Delivering the highest quality CX services is a hallmark of our work. Great experiences come from great teams. It’s why we pioneered remote work.

Social Media 98

Social Media CX Start-ups Customer Experience 98

SurveySensum

FEBRUARY 27, 2024

However, employee satisfaction isn’t just about creating happy employees – it encompasses a complex interplay of factors, including job fulfillment, work-life balance, opportunities for growth, recognition, and a supportive company culture. agree regarding the efficiency of organizational culture in providing employee satisfaction.

Healthcare 52

Healthcare Net Promoter Score Start-ups Customer Satisfaction 52

Customer Think

FEBRUARY 5, 2023

Source: Pexels The fast-paced and flexible culture of product-based startups is making them the go-to choice for fresh talent entering the workforce. Startups are ever-transforming, with a strong emphasis on digital growth.

Artificial Intelligence 64

Artificial Intelligence AI Technology Technology 64

Sprinklr

SEPTEMBER 24, 2021

Learn more about Sprinklr’s Culture & Talent initiatives. Adams is the Chief Culture and Talent Officer at Sprinklr. Her team focuses on accelerating the growth of a high-performing, inclusive culture. As we always say, the best is yet to come. Find your next career opportunity with Sprinklr.

CXM 80

CXM Customer Experience Management Customer Experience 80

Sprinklr

OCTOBER 14, 2021

Learn more about Sprinklr’s Culture & Talent initiatives. Adams is the Chief Culture and Talent Officer at Sprinklr. Her team focuses on baccelerating the growth of a high-performing, inclusive culture. Find your next career opportunity with Sprinklr.

85

85

Intercom

JULY 25, 2022

In addition, many don’t have the strategies, talent, and culture needed to succeed. There’s a scarcity of talent: Over half (56%) of executives encounter difficulty finding the right personnel to manage customer engagement efforts. There’s a scarcity of customer engagement talent.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Zendesk

DECEMBER 15, 2021

Andee will lead the vision for employee experience for a rapidly growing employee base, and charter the teams that will lead Zendesk’s people strategy, including talent acquisition and development, total rewards, global diversity, equity, and inclusion.

Business Operations 98

Business Operations 98

ECXO

AUGUST 9, 2023

This means ensuring that your PS and consulting should be strictly aligned with your experience management approach – as part of your company culture. It often requires new ways of thinkng: business realignment, operational change or a shift in culture of adaptation. Embedding a client focus starts with your culture.

Touchpoint 98

Touchpoint CX Innovation Start-ups 98

Inside Customer Service

NOVEMBER 17, 2022

Try to move these employees to a role that better suits their talents if you can. How do you create a culture of accountability? Some employees can't do the job. Perhaps it was a hiring mistake or there's some other reason they simply aren't able to do good work. Otherwise, you'll have to let them go. Lack of responsibility.

Customer Service 208

Customer Service Start-ups 208

Execs In The Know

JUNE 7, 2023

Cultural Alignment The importance of cultural sensitivity and alignment when outsourcing CX functions is a hot topic right now. Cultural alignment: Cultural fit, change tolerance, and alignment of values between the outsourcing partner and the client organization play vital roles in ensuring a successful collaboration.

CX 85

CX Compliance Artificial Intelligence AI 85

Shep Hyken

APRIL 26, 2022

The Culture Playbook . How to Develop Workplace Culture Like a Skill. Shep Hyken interviews Daniel Coyle, New York Times bestselling author of The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed. Top Takeaways: Culture is not about words. Top Takeaways: Culture is not about words.

Gaming 57

Gaming Customer Service CX Customer Experience 57

Sprinklr

JUNE 25, 2021

After joining the company as an executive assistant, Henry proactively pursued a new opportunity—ultimately joining the Talent Development team as a senior associate working on employee onboarding. I didn’t know the first thing about talent development but I knew about people. It all started there. What was that experience like?

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

CSAT.AI

DECEMBER 14, 2022

Employee needs include training, tools, employee empowerment and supportive culture. . Employee Empowerment and Company Culture. Without a healthy business culture, customer centric policies don’t work. This makes it harder to motivate and keep talent and sours B2C relationships. It is a symbiotic relationship.

Sentiment Analysis 92

Sentiment Analysis B2C AI Customer Service 92

Intercom, Inc.

FEBRUARY 28, 2018

There is world-class consumer tech talent in SF and this will help us continue to grow and innovate at a faster and faster pace. We have attracted top talent from great companies like Amazon, Google, Facebook and HubSpot (by the way, just to answer one of our most commonly asked questions, yes, we support relocations to Dublin!).

Engineering 195

Engineering Machine Learning Innovation Sales 195

Execs In The Know

APRIL 9, 2024

Why Agent Retention Matters The challenge of retaining top talent in a contact center environment is no small feat. Making career advancement a front-and-center cornerstone of your organization’s culture will help lower retention rates while helping to attract new hires.

Contact Center 52

Contact Center AI Technology Technology 52

SurveySensum

MARCH 11, 2024

A positive employee environment plays a crucial role in shaping workplace culture, extending beyond mere job satisfaction to foster an atmosphere where individuals feel valued, respected, and integral to the organization’s success. Reward methods are very genuine acts so workers can feel appreciated by their employers.

Finance 52

Finance 52

Inside Customer Service

MARCH 2, 2023

You can get there by following The Service Culture Handbook , and I think you should, but here are three things you can do right now. Three simple reasons: Access to better talent. But becoming customer-focused is a long journey. In my experience, it takes an average of two years. How can this possibly work? Improved results.

Contact Center 212

Contact Center Start-ups Customer Service 212

Intercom, Inc.

DECEMBER 16, 2020

Your sales team is integral to your business’s success: not only do your salespeople bring in the big deals, but they also represent your company and culture to every new and potential prospect. So why is sales team culture still an afterthought for so many organizations? Be collaborative, not cutthroat. Focus on the customer.

Sales 143

Sales Start-ups Education Customer Feedback 143

Uniphore

DECEMBER 6, 2021

This encompasses a wide range of skills: instilling company culture, maximizing efficiency, inspiring agent performance, encouraging engaged customers and managing relationships with the C-suite. Ability to Spot and Nurture Talent. Management Competency. For more details, review our privacy policy.

Contact Center 130

Contact Center Technology Technology AI 130

Bill Quiseng

MARCH 15, 2022

As I was writing my latest book, Built to Win , I wanted to be sure to incorporate the notion that it’s important to design a customer-centric culture because there are clear outcomes to doing so. Culture (and certainly not one that puts the customer at the center of the business) isn’t just fluff. It’s tangible. It’s measurable.

Non-Profits 103

Non-Profits Hospitality Hospitality CX 103

SurveySensum

MARCH 7, 2024

Attracting and Retaining Talent CSR is not only attractive to customers but also to employees. CSR helps companies stand out in a crowded market, attracts and retains top talent, and fosters customer loyalty , thus illustrating the significant CSR impact customer loyalty. How does CSR Impact Customer Loyalty?

Customer Loyalty 52

Customer Loyalty Customer Acquisition Customer Satisfaction Start-ups 52

Execs In The Know

FEBRUARY 5, 2024

Frontier Cities are Emerging as New BPO Destinations Emerging frontier cities compete with top outsourcing destinations to offer a fresh perspective on talent, cost-effectiveness, and business-friendly environments. Katowice is one of Poland’s major BPO hubs, offering a favorable business environment and a highly educated workforce.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Fonolo

OCTOBER 26, 2022

You’re dealing with high turnovers in contact centers, making it difficult to retain talent. You’ll scramble to find new talent, and your customer experience, profits, and metrics will suffer. All that comes down to company culture. Call center managers and leaders have some of the hardest jobs when it comes to agent engagement.

Contact Center 142

Contact Center Education Start-ups Customer Satisfaction 142

Execs In The Know

MAY 22, 2023

Introducing the Agent-Focused Employee Experience As CX leaders, we have the power to foster an environment where every individual feels valued, inspired, and excited to contribute their unique talents. Enhanced Problem-Solving Abilities: Organizations that prioritize the employee experience often foster a culture of empowerment and autonomy.

CX 64

CX Technology Technology Construction 64

ModSquad

MARCH 8, 2022

Our CX experts, called Mods, not only speak the customer’s language, but also understand their culture, their region, and their customs. That’s because you just can’t beat having people on the ground, locals who know the nuances of the culture. Having that cultural affinity can make all the difference.

CX 98

CX Real Estate Gaming Healthcare 98