DMG Consulting

JUNE 8, 2021

The more advanced IA offerings have expanded their capabilities and benefits far beyond their initial contact center audience but are struggling to demonstrate their value to customer experience (CX) executives who continue to concentrate on marketing and sales functions. Product Innovation.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. Peter Abah is the Head of Customer Support at Hotels.ng. as the head of customer support and resides Lagos, Nigeria. Peter Abah.

Contact Center 210

Contact Center CRM Technology Technology 210

Lightico

AUGUST 9, 2021

The bank will email the customer a form to complete and sign indicating they agree to assume responsibility for the bank loan. Digital Completion Technology Takes Customer & Bank Pain Away. Accelerating this process for these customers helps banks: cut overall time to resolution. avoid needless disputes.

Legal 52

Legal Contact Center NPS Customer Relationship 52

PeopleMetrics

JANUARY 19, 2018

For insight into where we stand today, we’ve connected with people involved in Healthcare Compliance and Legal, Sales Force Effectiveness, Learning & Development, Incentive Compensation and Patient Services across a variety of healthcare and pharmaceutical companies. The Future. Patient Feedback.

Pharmaceutical 93

Pharmaceutical Healthcare Customer Experience Entertainment 93

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

Omnichannel 52

Omnichannel E-commerce AI Customer Satisfaction 52

Zendesk

FEBRUARY 23, 2022

Improves customer relationships. Service: all forms of customer support interaction and brand credibility. Secondary activities include: Infrastructure: any administrative, finance, management, planning, or legal operations needed to support primary activities. The VCA process is all about streamlining and alignment.

Non-Profits 52

Non-Profits Sales Transportation Legal 52

ClearAction

JANUARY 6, 2021

Stronger security and safety is enabled by facilities, legal, safety, operations, and other functional areas. Customer Experience Management is company-wide alignment to customers. 12) Stop over-relying on customer experience technologies. Digitalization is undeniably central to 2021 customer experience excellence.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Zendesk

MAY 5, 2022

Providing internal service is important because how you treat your employees trickles down to your customer relationships and impacts the bottom line. If you aren’t familiar with internal customer service, here are a few things you should know. What is internal customer service? Table of contents.

Customer Service 98

Customer Service B2C Start-ups Legal 98

ClearAction

OCTOBER 16, 2019

It balances growth of revenue and profit, short-term and long-term, and interests of customers, employees and investors. That’s not as impossible as it seems, given the promises of today’s technologies. CEO-CMO alignment right-sizes expectations for Marketing’s role in customer experience management and revenue growth.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. There are also customer relationships and expectations to manage. Pain point #5: Limited access and outdated technology.

Customer Service 80

Customer Service Finance Start-ups Sales 80

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. Where legal comes in.

Engineering 178

Engineering Legal Start-ups Compliance 178

Intercom, Inc.

AUGUST 30, 2022

By building a strong business tech stack for your startup – covering everything from incorporation to growing long-lasting customer relationships – you can not only win back time and establish best practices, but create a solid foundation for your business to grow. Mercury is a financial technology company, not a bank.

Compliance 163

Compliance Finance Engineering Start-ups 163

Hodusoft

JANUARY 18, 2023

One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. 3CX allows agents to work remotely, whether they are in the office or working from home and offers call recording for legal and quality assurance purposes.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? Lynn is the Chief Customer Officer of CX consultancy ClearAction. And that’s always intrigued Lynn Hunsaker.

Innovation 52

Innovation CX Non-Profits AI 52

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 90

CXM Non-Profits Close the Loop CX 90

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Ryan Birdsell.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Ryan Birdsell.

Customer Service 182

Customer Service Start-ups Education Gaming 182

ClearAction

NOVEMBER 16, 2023

We closed the loop with our entire customer base by sending a letter from the senior leadership team outlining the top 3 issues from our annual customer relationship survey with a promise to send a progress report within a certain number of months.

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

APRIL 29, 2020

Centralized customer experience programs include customer research and analytics, customer relationship management and customer success, customer service and business process improvement. Track record of frequent personal interactions with customers. Tech-savvy in evolving technologies.

Customer Experience 71

Customer Experience CX Legal Customer Experience Management 71

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Zendesk

FEBRUARY 18, 2022

It may seem like technology is dominating the world of sales today. The buyer-seller relationship can be the cornerstone of customer loyalty. Let prospects set their boundaries, then find opportunities for relationship building within those parameters. Benefits of relationship sales.

Sales 98

Sales Start-ups Touchpoint Legal 98

Comm100

NOVEMBER 13, 2022

Selecting omnichannel customer support software begins by evaluating the security and compliance of each platform. Beyond a legal requirement, choosing the best option in omnichannel platform security can help to build trust with your customers. Security and compliance. Headquartered: San Francisco, California, United States.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

SixteenVentures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Intercom, Inc.

MARCH 29, 2022

It helps you create powerful in-context experiences that maximize customer acquisition, engagement, retention, and the lifetime value of your customers, building strong customer relationships at every touch point. Back when we were starting up, we didn’t have to build solutions for the previous eras of technology.

Start-ups 118

Start-ups Innovation Sales NPS 118

Qualtrics

FEBRUARY 26, 2019

I will say though, on the voice of the customer and the customer research side, there’s not a business unit in Dun & Bradstreet that we don’t work with. You are fixing the customer relationship first and foremost, and as a result, the business impact will follow. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37