Qualtrics

OCTOBER 30, 2020

Here’s how to speak the language of your leadership team to get buy-in for your DEI program. But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty? But how do you sway a leadership team to invest in DEI initiatives, especially in times of financial uncertainty?

Outlook 39

Outlook Innovation 39

Qualtrics

OCTOBER 26, 2021

Learn from experts on how to retain top talent, make future-of-work decisions, address DEI gaps, recruit the best candidates, and ensure that employees can thrive in a hybrid work model. There’s a max exodus of employees quitting and trends say it’s going to be the norm for the next nine to 12 months, at least.

Start-ups 26

Start-ups 26

Qualtrics

MARCH 30, 2021

Embedding DEI across the organization drives better outcomes for all. But too often, DEI initiatives become siloed without creating impact. But decades of so-so progress suggest most organizations are still struggling to build momentum on DEI. DEI is your biggest business success lever.

Start-ups 26

Start-ups Innovation 26

Qualtrics

FEBRUARY 5, 2021

IT leaders are uniquely positioned to partner with their HR teams and really move the needle on DEI programs. Support employees bringing their whole selves to work. In a sea of uncertainty, employees feeling like they belong is the one anchor that can strengthen your organization. Here’s how. Partner closely with HR .

Start-ups 26

Start-ups Innovation Technology Technology 26

Qualtrics

DECEMBER 9, 2020

Belonging has emerged as the top employee experience driver linked to engagement and well-being. Get the report: Explore the trends shaping the employee experience in 2021. In 2021, we expect this desire for belonging to not only grow, but to completely reshape the employee experience. What is belonging?

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Qualtrics

MAY 27, 2021

Lay the foundation for an inclusive candidate experience with these four steps. At each stage of the candidate experience, there are opportunities to drive better results around diversity, equity, and inclusion (DEI). The candidate experience has four stages: application; screening; interview; and offer.

Education 26

Education Start-ups Technology Technology 26

Qualtrics

MARCH 2, 2021

How do you create a culture where all employees are not only invited to share their experiences, but feel safe to do so, knowing their feedback will be taken seriously and actioned on? Read more: Belonging: The new top driver of employee engagement in 2021. Learn from the experts taking action to improve DEI.

Start-ups 47

Start-ups Innovation 47

Zendesk

MAY 5, 2022

Internal service for employees is just like customer service. Having a process for handling internal questions is one thing you can do to improve the employee experience at a time when workers are increasingly dissatisfied at work. Internal requests from corporate employees increased 31 percent last year.

Customer Service 98

Customer Service B2C Start-ups Legal 98

Qualtrics

FEBRUARY 2, 2021

Based on employee trends, here are five areas of employee experience we think HR will go all-in on this year. That’s the question we’ve been asking ourselves – and, well, lots of other people, too – in an effort to anticipate where employee experience is headed. Optimizing the candidate experience.

Technology 26

Technology Technology Touchpoint 26

Qualtrics

OCTOBER 4, 2021

To celebrate World Mental Health Day on October 10, we've teamed up with Mind Share Partners and ServiceNow to uncover the mental health challenges employees are facing and how to better help them. Half of employees (50%) say they have left a previous role due in part to mental health reasons, whether voluntarily or involuntarily.

Education 58

Education Start-ups 58

Qualtrics

APRIL 30, 2021

And yet, despite your talent acquisition team’s efforts to proactively recruit and select a pool of diverse candidates, interviewer bias can derail the entire process – ultimately hindering your organization’s ability to hire employees with myriad backgrounds and experiences. Why reduce bias? Consider culture add over culture fit.

Scorecard 29

Scorecard Touchpoint Education Innovation 29

Qualtrics

OCTOBER 21, 2021

And as a result, every organization in the world is going through an experience transformation. We also showcased our newest innovations, now available using the XM operating system, to help you rethink the experiences you deliver to your customers and employees. Getting the experience right matters now, more than ever.

Innovation 26

Innovation Sports Education Start-ups 26

Steven Van Belleghem

NOVEMBER 28, 2023

Every morning, they organize customer experience meetings to report new questions and situations. When a category 1 query is received, employees implement a new process to respond to the query and solve any associated problem. is the responsibility given to employees for keeping customers happy.

CX 62

CX Customer Experience Entertainment Gaming 62

Qualtrics

AUGUST 26, 2021

An inclusive culture is one where employees from all backgrounds are valued, respected, and have equal access to opportunity. These are usually self-declared and not connected to employee records. Read more: HR Leader’s Guide: How to apply DEI to your employee experience program. Increased employee engagement.

Start-ups 49

Start-ups Innovation Education 49

Qualtrics

MARCH 24, 2021

Our 2021 Employee Experience Trends report highlighted belonging as the new top driver for employee engagement. Based on deep evaluation of our tribal roots and his own experiences of the war in Afghanistan, Sebastian explores how adversity can breed the strongest bonds. By Kathryn Jacob, Sue Unerman and Mark Edwards.

Construction 26

Construction 26

Zendesk

FEBRUARY 25, 2022

The report, in partnership with LeanIn.Org, found that men are far more likely to rise to manager positions than women, creating a barrier for women to progress to more senior leadership levels. Unfortunately, the challenges McKinsey outlines ring especially true for women on the frontlines of the customer experience (CX).

Customer Service 98

Customer Service Contact Center Start-ups Engineering 98

eglobalis

APRIL 23, 2024

Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges The post Simplifying CX Design: How Leading Enterprise Tech Firms Overcome Complex Challenges appeared first on Eglobalis.

CX 127

CX Artificial Intelligence AI B2B 127

eglobalis

DECEMBER 7, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity The post Best Customer Experience Books 2023 in Digital Data, Design and Centricity appeared first on Eglobalis.

Customer Experience 165

Customer Experience Artificial Intelligence Contact Center Innovation 165

eglobalis

JUNE 20, 2023

Harnessing Real-Time Data for Improved Customer Experience CX Understanding The post Harnessing Real-Time Data for Improved Customer Experience Understanding appeared first on Eglobalis.

Customer Experience 164

Customer Experience CX Customer Relationship Innovation 164

eglobalis

NOVEMBER 1, 2023

How to boost customer loyalty in a tough economy - Customer Experience The post How to boost customer loyalty in a tough economy appeared first on Eglobalis.

Customer Loyalty 135

Customer Loyalty Customer Experience Artificial Intelligence CXM 135

eglobalis

NOVEMBER 15, 2023

Why NPS doesn't work any more, and what's the alternative ? The post Why NPS doesn’t work any more, and what’s the alternative? appeared first on Eglobalis.

NPS 127

NPS Contact Center Customer Relationship Innovation 127

eglobalis

JANUARY 7, 2024

Unlocking CEO Mental Fitness: Imagine ''NPS'' as a Custom Gauge for Effective Leadership or Not, Customer Gauge The post Unlocking CEO Mental Fitness: Imagine ”NPS” as a Custom Gauge for Effective Leadership or Not appeared first on Eglobalis.

NPS 104

NPS Artificial Intelligence VOC Contact Center 104

eglobalis

AUGUST 8, 2023

How AI and GenAI is shaking the status quo in CX for your eyes only The post How AI and GenAI is shaking the status quo in CX for your eyes only appeared first on Eglobalis.

AI 130

AI CX Customer Relationship Innovation 130

eglobalis

JUNE 12, 2023

The Rising Tide of Brand Purpose in B2B , The time of brand purpose The post The Rising Tide of Brand Purpose in B2B appeared first on Eglobalis.

B2B 139

B2B Customer Relationship Innovation CX 139

Qualtrics

NOVEMBER 19, 2020

Here’s how to apply those insights to build inclusive workplace practices and support the employee experience. Each touchpoint along the employee journey presents opportunities to reinforce your organization’s mission to be diverse, equitable, and inclusive. What is diversity, equity, and inclusion (DEI)?

Touchpoint 26

Touchpoint Start-ups 26

Help Scout

SEPTEMBER 28, 2021

Hiring teams at Help Scout always consist of the recruiter, a hiring manager for the new role, 2-3 other people from that team, and someone from another team who will work closely with the new hire. What are the essential skills and experiences we want this person to have? How will success in this role be measured?

Engineering 125

Engineering Start-ups Scorecard CRM 125

Qualtrics

FEBRUARY 12, 2021

But Black History Month is an opportunity to recognize the people who’ve had an especially powerful impact, activating change and shaping today’s experiences. Our employee community group, MosaiQ , have highlighted the people – both from inside and outside our organization – who we’ve chosen to elevate and celebrate. What is MosaiQ?

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49

Qualtrics

OCTOBER 19, 2021

Since its inception in March 2018, the Qualtrics Partner Network (QPN) has provided organizations with access to best-in-class experience management consulting, technology, and services. EY helps clients to drive exceptional experiences, and innovate faster and with more insight using experience and operational metrics.

Innovation 52

Innovation Management Consulting B2B Technology 52

Qualtrics

AUGUST 19, 2020

Organizations that promote equity in the workplace level the playing field for all of their employees – and benefit from the competitive advantage of employing diverse talent. Forward-thinking organizations are setting their sights on fostering a more equitable future for their employees. Tip #1: Do your DEI research.

Education 48

Education Start-ups 48

Qualtrics

OCTOBER 27, 2020

As personal and professional begin to overlap for most employees — these outside factors will evolve what’s important to them. It’s critical that every leader be aware and understand the impacts of the current economy and social environment on their employees — and how to maintain performance, engagement and motivation in this new world.

Manufacturing 26

Manufacturing Healthcare Gaming 26

ProProfs

JULY 11, 2022

So, they need to offer a pleasant and seamless user experience. Engaged and Productive Workforce – Employees who fit well into their roles and company culture can stay well-engaged with their job and organization, enabling them to be highly productive and contribute adequately toward business objectives. . Self Management Group.

AI 52

AI Engineering Start-ups Gaming 52

Qualtrics

SEPTEMBER 10, 2021

Optimize digital self-service channels to reduce cost and time to serve for both residents and employees. Generate targeted content that enables residents to find what they need quickly. Become inclusive by design.

Government 26

Government Hospitality Hospitality Actionable Insights 26