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Workplace Diversity Survey: Your Guide to DEI Program Success

InteractionMetrics

DEI programs may be right, but it’s no secret that they are controversial in the workforce. Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. DEI: Definitions Definitions matter. DEI: Definitions Definitions matter.

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DEI Skepticism Can Be an Opportunity, Says Orange County Fire Authority

InteractionMetrics

Objective DEI survey questions helped Orange County Fire Authority build its programs based on science-driven data. True enough, DEI is so much more than a policy , it’s an approach, and a set of priorities. But it’s no secret that DEI programs can be controversial. DEI Survey Questions: Nuance and Detail Off to the races!

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6 Inclusive Hiring Practices for Call Centers

Fonolo

More than ever, employers are recognizing how important it is to have an individual or a hiring team that’s dedicated to maintaining high Diversity, Equity, and Inclusion (DEI) standards. Diversity is great for employees and businesses, too. What does DEI really mean? Let’s take a closer look.

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3 Ways to Drive Inclusive Agent Engagement

Fonolo

Hiring various people with various backgrounds, life experiences, and skillsets is beneficial to business and benefits everyone. Fonolo’s Voice Call-Backs help smooth out call spikes and keep call volumes manageable—agents get some breathing room while the customer experience is improved. Ask when they first join the team.

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3 Ways to Drive Inclusive Agent Engagement

Fonolo

Hiring various people with various backgrounds, life experiences, and skillsets is beneficial to business and benefits everyone. Fonolo’s Voice Call-Backs help smooth out call spikes and keep call volumes manageable—agents get some breathing room while the customer experience is improved. Ask when they first join the team.

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Gratitude Grows Gains from Employee Experience Strategies

ClearAction

Gratitude Grows Gains from Employee Experience Strategies Lynn Hunsaker. An attitude of gratitude is the source of growth personally and in relationships with fellow employees. Employee experience gains from gratitude in interactions are smiles, responsiveness, and doing the whole job. Who depends upon whom?

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How to close experience gaps with DEI technology

Qualtrics

Getting DEI right is critical for your employee experience. Here's how to start taking action to close experience gaps and improve DEI within your organization. . We have worked with companies and DEI experts across the globe to build a validated solution. What is diversity, equity, and inclusion (DEI)?