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Customer Think
DECEMBER 12, 2023
Image source: Canva free It began on the first of December. Google started its purge of inactive Gmail accounts to improve security and combat ongoing issues like phishing, hacked accounts, and ever-present spam. Like many things with good intentions, there is likely collateral damage.
Beyond Philosophy
FEBRUARY 29, 2024
I mention it here, not to rub it in your face (much), but because in the booking of this cruise, I saw an excellent example of how my wife and I leverage mental accounting regarding our splurges. It was our version of Mental Accounting. Mental Accounting ruins all that. People have various rules regarding found money.
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Customer Think
NOVEMBER 14, 2023
Accounts Payable (A/P) 3-way matching is a fundamental process in financial accounting, especially in industries with complex supply chains like the apparel industry. This process serves as a cornerstone for effective financial management, ensuring that payments are accurate, justified, and fraud-free.
Totango
JULY 29, 2022
For example, a workflow template automatically triggers when an account has consumed 95% or more of their purchased licenses, notifying the account’s CSM of a potential upsell opportunity. Some of the metrics tracked in this Scorecard include: Accounts with 95%+ license utilization. Accounts with 95%+ licenses consumed.
SurveySensum
MARCH 8, 2024
Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Problem Identification Develop a systematic approach for identifying your customer’s problem. ” “Have you checked your account history to see if there are any discrepancies?” Welcome to [Company Name].
Inside Customer Service
JUNE 23, 2022
There are three general steps involved in regaining a customer's trust after you identify a service failure: Contact customers Investigate issues Demonstrate accountability Let's take a closer look at each one. A few even worry about unscrupulous customers inventing problems just to get something for free. The fix is sometimes simple.
Zendesk
OCTOBER 11, 2022
In fact, upwards of 70% of customers report that they expect conversational experiences when interacting with brands, and nearly three quarters say that agents should have access to data relevant to their accounts in order to better serve their queries. Conversational CRM is what makes that possible in the digital age.
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