PeopleMetrics

JULY 20, 2020

After writing my book, Listen or Die , which outlined 40 lessons that turns customer feedback into gold, I often got the question: "what are the small handful of strategies that provide the biggest impact or provide the most insight on driving CX excellence?". And their feedback should always be available in real-time. Here they are!

CX 163

CX CEM Close the Loop Business Administration 163

SurveySensum

AUGUST 22, 2023

They take this feedback to heart, make the necessary adjustments, and boom—user engagement shoots up by 30%. This isn’t just luck; it’s the outcome of a strategic approach to customer feedback. In the realm of SaaS, such success stories are born from leveraging customer feedback. Not only that. Stay ahead.

Customer Feedback 52

Customer Feedback Sentiment Analysis Net Promoter Score B2B 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. When customers give direct and honest feedback, it helps a lot in making products better. This article shares five easy ways to do just that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

SurveySensum

AUGUST 21, 2023

We will explore 10 surefire practical customer retention strategies that can help you comprehend customer churn , identify key benchmarks, and create a revenue-focused strategy. 10 Practical B2B SaaS Customer Retention Strategies Here are the 10 practical strategies for retaining your existing customers in the B2B SaaS customer journey.

Customer Retention 52

Customer Retention B2B Close the Loop NPS 52

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

AUGUST 10, 2023

Violet is a tech wizard who just got her hands on a new smart home system. She search the company’s website hoping to find some quick help on how to set things up. But hold up – the support section looks like a maze. After a frustrating search, you finally decide to reach out to customer support. Talk about a letdown, right?

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

SurveySensum

AUGUST 7, 2023

Dive into our guide for 8 simple yet powerful practices to help you improve your B2B customer experience and set your business apart from the competition. 8 Best Practices for Marketers to Improve B2B Customer Experience Here’re the top 8 practices that you must include to enhance your customer’s experience : 1.

B2B 52

B2B Customer Experience Omnichannel Customer Retention 52

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback. Back to Top.

B2B 118

B2B Customer Feedback Start-ups B2C 118

SurveySensum

DECEMBER 8, 2023

Tutorial or product demonstration videos User-generated content Company culture videos Creating Customer-Centric Videos: A Step-by-Step Guide Now that we’ve explored the concept and various examples of customer-centric videos, it’s time to dive into the process of creating them if you are not planning to hire freelancers to make videos.

Sentiment Analysis 59

Sentiment Analysis Customer Feedback Actionable Insights Touchpoint 59

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop.

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. We’ll also discuss how you can harness the power of a robust customer feedback platform to create and analyze effective cancellation surveys. Yes, this hurts like a breakup!

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

MARCH 28, 2024

It’s practically an art form. It’s this discipline, both practical and mental, that helps sculpt a more structured and effective study regimen. Ever find yourself wondering where the day went, your to-do list still staring back, largely unticked? It’s a common student plight. Mastering this delicate balance?

Construction 52

Construction Gaming Education Start-ups 52

SurveySensum

JANUARY 18, 2024

Especially when those survey forms feel like exam question papers rather than quick feedback forms. Being in the industry for the past 10+ years I understand the value of gathering customer feedback , so I clicked on “start survey” and set out to give my honest opinion. Are they gathering feedback or testing my vocabulary?

Customer Survey 52

Customer Survey Close the Loop Start-ups Text Analytics 52

Experience Investigators

JANUARY 10, 2023

Customers are happier than they’ve ever been , and you know that because their feedback shows it. Leaders are working closely across the organization for the goals around a seamless, constantly improving customer journey. Related Resources: [Guide] CX Mission Statement Workbook. What would success look like in a year?

Customer Journey Map 52

Customer Journey Map Customer Experience Close the Loop CX 52

SurveySensum

JULY 10, 2023

Here we reveal the top 10 practices to elevate your customer service experience to new heights! Now let’s look at the best practices. Now let’s look at the best practices. Are you a regular customer of Starbucks? And this VIP treatment leaves you delighted and eager to return. If not, then this blog is for you.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

DECEMBER 29, 2023

Patient Feedback Patient feedback serves as a beacon, providing invaluable insights that illuminate the path toward refining operational strategies within healthcare settings. . 7 Best Practices for Exceptional Patient Experience 1. The goal is to foster a more empathetic, efficient, and patient-centric care delivery model.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

Zendesk

JUNE 30, 2022

GetFeedback by Momentive (Support) is a customer feedback and experience platform purpose-built for customer support, success, and experience teams. Organizations can start quickly and easily with templatized surveys based on CX best practices that are sent after support, or other customer touch-points. Bloomreach Engagement.

Artificial Intelligence 98

Artificial Intelligence Retail CRM AI 98

SurveySensum

NOVEMBER 22, 2023

Through website feedback – a compass guiding you toward satisfied customers and higher profits. Through website feedback – a compass guiding you toward satisfied customers and higher profits. Website feedback is like having a direct conversation with your customers.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

SEPTEMBER 12, 2022

Customer Feedback is important! What is it about customer feedback that is helping them improve their services or product? Let’s discuss these in this comprehensive article, ‘Everything you need to know about customer feedback.’. Table of Content: What is customer feedback? Types of customer feedback.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

SurveySensum

AUGUST 28, 2023

Have you ever found yourself stuck in a seemingly endless loop of tutorials, forms, and confusing interfaces when trying out new software? We’ll be delving into a variety of practical strategies that SaaS companies can employ to simplify the onboarding process and enhance customer satisfaction. Is It Easy To Sign-Up With You?

Start-ups 52

Start-ups Customer Feedback Customer Satisfaction AI 52

SurveySensum

JULY 21, 2023

Top 11 B2B Customer Retention Strategies Here are the 11 best practices you can use to boost customer retention in your business. Top 11 B2B Customer Retention Strategies Here are the 11 best practices you can use to boost customer retention in your business. Let’s get started!

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

PeopleMetrics

JUNE 4, 2019

So how do B2C companies choose which customers to follow up with when they receive negative feedback, given the high volume of responses? But when that negative feedback comes from frequent fliers—passengers with the highest CLV—follow-up is necessary and critical. The following is an excerpt from Listen Or Die by Sean McDade, P hD.

VOC 122

VOC B2C B2B CEM 122

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. Here we’ll discuss some best practices for designing effective surveys – everything from creating questions that elicit actionable responses, to logic-checking your data to ensure accuracy.

NPS 157

NPS Touchpoint Construction Sentiment Analysis 157

PeopleMetrics

FEBRUARY 25, 2022

Over the long run, collecting feedback at critical points in the customer journey gives you the data and insights you need to make strategic and iterative improvements to your service. What is a customer feedback loop? What is a customer feedback loop? Collecting customer feedback about that touchpoint.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

SurveySensum

SEPTEMBER 28, 2023

And not just that, we’ll be offering practical solutions to help you optimize these powerful tools for maximum benefit. And not just that, we’ll be offering practical solutions to help you optimize these powerful tools for maximum benefit. This is precisely where customer service surveys come into play.

Customer Service 52

Customer Service Customer Satisfaction Actionable Insights Customer Feedback 52

SurveySensum

DECEMBER 19, 2023

In this digital age, the conventional methods of understanding your customers are rapidly evolving, and smart businesses are turning to digital signage surveys to tap directly into the pulse of consumer feedback. Digital signage surveys are interactive displays that collect customer feedback in real-time.

Text Analytics 52

Text Analytics Gaming Start-ups Customer Feedback 52

SurveySensum

OCTOBER 5, 2023

A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. A few days later, she received an email from Prestige Motors, requesting her feedback on the dealership experience. He expressed his gratitude for her feedback and apologized for the oversight.

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

PeopleMetrics

JUNE 16, 2016

As a customer experience company, we field a lot of questions from prospects about customer feedback. In fact, it’s common for prospects to have a system for collecting feedback—from rudimentary snail-mail surveys to online survey platforms. But it’s uncommon for them to have a system for acting on that feedback.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

Experience Investigators

JULY 12, 2022

Typically, it’ll start with a general plan on how an organization is going to gather customer feedback — a plan that typically includes Customer Listening Posts. Customer Listening Posts are specific tools, locations and mechanisms to gather customer feedback along specific touchpoints on the customer journey.

VOC 52

VOC Close the Loop Social Media Voice of the Customer 52

Fonolo

SEPTEMBER 21, 2023

Don’t fret — the simple suggestions and methods discussed in this guide will get you started. Surveying your agents and gaining qualitative feedback can help you identify gaps in your operational processes, especially when compared with quantitative data. Ready to level up your contact center team? Look after your people.

Net Promoter Score 87

Net Promoter Score Contact Center Scorecard Construction 87

SurveySensum

AUGUST 9, 2023

Welcome to the world of B2B SaaS, where your product’s success depends on keeping your customers happy. Think about this: How well do you really know what your customers want and need? Imagine this: Your customers take charge and start using your product. They sign up, learn how it works, and even reach out for help – all on their own.

B2B 52

B2B Start-ups Customer Satisfaction Customer Relationship 52

Totango

NOVEMBER 18, 2020

It is critical that at each phase in the customer success lifecycle, you are engaging your customer with the goal of retaining them. Onboarding is a vital part of this customer retention focus, however, an onboarding process that is too lengthy or complicated can sour customer relationships early on. Efficient Onboarding is Critical.

Close the Loop 77

Close the Loop NPS Customer Feedback Customer Retention 77

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

And the best way to understand your customers is by gathering feedback straight from them. Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. So, are you ready?

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

JULY 10, 2023

Here we reveal the top 10 practices to elevate your customer service experience to new heights! Now let’s look at the best practices. Now let’s look at the best practices. Are you a regular customer of Starbucks? And this VIP treatment leaves you delighted and eager to return. If not, then this blog is for you.

Retail 40

Retail Customer Service E-commerce Social Media 40

ClearAction

APRIL 18, 2020

As described throughout this series on CEO’s Guide to Growth through Customer-Centered Management , customer experience is customers’ realities compared to their expectations. Customer experience annuities are a compelling source of growth that is commonly overlooked. Customer Experience Improvement Actions.

Customer Experience 62

Customer Experience Net Promoter Score Innovation Close the Loop 62