TeamSupport

JULY 6, 2020

Has your Inbox has screamed, “Enough!” This is one of the top pain points reported by B2B customer support professionals, and this four-part blog series will explore how the right B2B customer support software will help you solve for all of them. because of all of the e-mails related to support tickets piled up?

B2B 104

B2B Start-ups Technology Technology 104

Zendesk

DECEMBER 21, 2021

For many businesses, migrating support operations to new help desk software can be intimidating. And when using old help desk platforms, companies often ignore the flaws and limitations. Why do businesses switch their help desk software? They have separate help desk software for different products.

Social Media 52

Social Media AI Touchpoint Start-ups 52

Intercom, Inc.

APRIL 24, 2018

This gave us great insight into the things people were trying to do, like booking meetings, getting on video calls, sharing announcements and helping customers sign up or make a purchase. We’re building more apps, and we’re partnering with other companies you know and love to help them build apps.

Start-ups 223

Start-ups Sales 223

Zendesk

DECEMBER 14, 2022

Read on to learn how to transition from a shared inbox to professional CX software. Staying with a shared inbox is risky because: It’s difficult to organize and track customer conversations across teams. You can even publish these answers as articles in your help center using the Knowledge Capture app in Zendesk.

Social Media 52

Social Media Outlook Start-ups CX 52

TeamSupport

JULY 8, 2020

In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

B2B 86

B2B Net Promoter Score Sentiment Analysis NPS 86

TeamSupport

JUNE 29, 2018

There’s a chance that your business, and subsequently your help desk, has grown organically and at a rate that outpaced your internal processes. Your help desk should be two things: easy to use, and focused on communication and customer satisfaction. 1) You Have an Overcrowded Ticket Inbox. Here are five signs.

Transportation 40

Transportation Healthcare Gaming Education 40

TeamSupport

AUGUST 31, 2018

Choosing when to opt for a change in help desk technology isn’t easy. So, based on many talks with leading industry experts, let’s look at some of the top signs businesses often notice when they need a new help desk ticketing system….

Sentiment Analysis 40

Sentiment Analysis AI Technology Technology 40

TeamSupport

AUGUST 31, 2018

Choosing when to opt for a change in help desk technology isn’t easy. So, based on many talks with leading industry experts, let’s look at some of the top signs businesses often notice when they need a new help desk ticketing system….

Sentiment Analysis 40

Sentiment Analysis AI Technology Technology 40

Zendesk

SEPTEMBER 22, 2022

In the past, workplace communication was a cacophony of “as per my last email,” incessant phone calls, and colleagues popping by your desk for a quick chat. On the other side of the conversation, customers aren’t forced to hop between their Slack DMs, their myriad workplace apps, and their email inbox to get the help they need.

CRM 52

CRM CX Sales Customer Relationship 52

Help Scout

DECEMBER 29, 2018

Choosing the right help desk software for your company can be daunting. The help desk you choose can’t deliver great customer service for you, but it is a critical early step in setting up customer support at your company. You don’t need to find the “best help desk software”, because there is no best choice for everyone.

Legal 40

Legal Customer Service Start-ups Sales 40

Fonolo

APRIL 6, 2020

Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support.

Contact Center 108

Contact Center Social Media Invoicing Hospitality 108

Intercom, Inc.

SEPTEMBER 3, 2020

That means everything from leveling up our teammate inbox experience to the evolution of our bots. How do problems land on your desk in the first place? I wonder what questions we should be asking that will help us define the problem well enough so we can solve it. In London, we focus on improving our support solutions.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Help Scout

NOVEMBER 7, 2018

Email management only gets more complicated when your job is to help people every day. As simple and affordable as they are, email distribution lists and shared inboxes can lead to overlooked customers, dropped work and duplicated efforts. Are you using multiple email accounts or a shared inbox ? Download your free guide.

Customer Feedback 40

Customer Feedback Customer Experience 40

Zendesk

JANUARY 4, 2022

These systems give agents the customer details they need to provide personalized service, help support staff coordinate their efforts, and automate repetitive tasks—all of which empower companies to reduce resolution and wait times. Shared inboxes in ticketing systems also promote collaboration. What is a ticketing system? Work title.

Manufacturing 98

Manufacturing Social Media Innovation Customer Satisfaction 98

Help Scout

JANUARY 18, 2019

Whether you’ve outgrown a shared inbox or found the current tool is lacking key features, it’s important to keep the interruption to a minimum when making the change. Help desk software isn’t just an upgraded email inbox. Here are 10 features you should be looking at to help narrow down the best option.

Start-ups 40

Start-ups Technology Technology 40

Zendesk

JULY 30, 2021

Here are the newest integrations from Zendesk to help your team provide great experiences. Save time so far spent on switching between your inbox and order list. Verse for Sell (Sell) helps businesses to engage with more prospects and capture these conversations automatically. BaseLinker. Verse for Sell. ViiBE for Chat.

E-commerce 52

E-commerce Construction Sales Government 52

Help Scout

DECEMBER 5, 2018

Customer-focused businesses are beginning to leverage their support teams’ connection to the customer in ways that help the business grow. For Support-Driven Growth organizations, the right help desk software can make them even more effective at driving revenue. How do you measure your investment in software for help desks?

Social Media 40

Social Media Start-ups Customer Loyalty CRM 40

PeopleMetrics

JUNE 16, 2016

Or if you have a real hankering for reports to hide in your desk drawer. VOC helps you get closer to the viewpoint of your customers, so you can use it to improve the way you do business. In our banking study, about half of banking customers report they have access to helpful materials that help guide their financial decisions.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

Zendesk

JULY 9, 2021

We’re breaking down 10 different tools to help you communicate with customers and deliver a personalized experience on the apps they know and love. It helps us solve their concerns without any delay. Categorize active chats by using color-coded labels with customers to keep your inbox organized. The best communication apps.

Customer Service 98

Customer Service Start-ups B2C Customer Satisfaction 98

SugarCRM

MARCH 22, 2021

A mobile CRM will also help with things like user adoption and call logging. Let Reps Input Data Where They Live: Their Inbox. When your sales team gets back from lunch, conducting demos, or talking to clients, what do you think is the first thing they do when they finally get back to their desk?

CRM 26

CRM Sales 26

ClientSuccess

JUNE 27, 2018

Building catchy emails with witty, eye-grabbing subject lines can help engage customers and cut through the summer monotony. Asking different types of questions from a variety of customers can help gauge strategy and focus for the upcoming fall/winter season, when many customers are back and engaged again in full force.

Entertainment 40

Entertainment 40

Myra Golden Media

OCTOBER 19, 2018

But I want to talk about balance, not just because it’s so important to me, but because I know achieving peace and balance will help you be a better manager, leader, or customer service professional. Over the years I’ve found five practices that have helped me find peace and balance between my business and my personal life.

Start-ups 63

Start-ups Customer Service Customer Experience 63

TeamSupport

AUGUST 24, 2018

But on closer examination, half of the emails are holiday junk and a quarter are from a vendor who can’t get meeting invites right, leaving only the usual amount of “real” emails in your inbox. The exception of course is if you've recently implemented a new help desk software, or introduced self-service for the first time.

Customer Service 71

Customer Service B2B Customer Feedback 71

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Zendesk

JULY 16, 2021

Unlike web-based live chat, customers have the flexibility to troubleshoot while they do other things, like tuning in to a Zoom meeting or watching The Bachelorette, and agents can help more customers at once. If you’re the owner of a mom-and-pop shop, you’re likely the one helping your customers. WhatsApp Business API.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

Zendesk

APRIL 26, 2021

To help guide the way, we reviewed data from 90,000 businesses using Zendesk across 175 countries and identified the top customer service muscles successful support teams can flex. But in a remote-first world, they don’t always have the option to walk over to a teammate’s desk. Customer service skills.

Customer Service 98

Customer Service Customer Expectations AI Social Media 98

TeamSupport

AUGUST 24, 2018

But on closer examination, half of the emails are holiday junk and a quarter are from a vendor who can’t get meeting invites right, leaving only the usual amount of “real” emails in your inbox. The exception of course is if you've recently implemented a new help desk software, or introduced self-service for the first time.

Customer Service 40

Customer Service B2B Customer Feedback 40

Zendesk

MAY 21, 2021

Bots can be crafted with simple conversational flows to address FAQs, route customers to the correct department, and connect customers to help desk articles. Businesses on WhatsApp can use Zendesk to integrate bots that improve the overall customer experience. Business texting pitfalls and how to avoid them.

Customer Service 52

Customer Service CX Customer Experience Technology 52

Help Scout

MAY 5, 2019

There’s nothing scarier than opening up your inbox and seeing an unexpectedly huge queue. Create a workflow in your help desk that automatically tags any tickets associated with this specific product change. Your first instinct is to ask, Is there something wrong? Should I let someone know?

Social Media 40

Social Media Start-ups Customer Satisfaction Customer Service 40

Help Scout

JUNE 24, 2021

To help you make the right choice when it comes to tools, we’ve done some research to uncover the nine best help desks for SaaS companies. Why is a help desk an important tool for SaaS businesses? Key features to look for in a SaaS help desk. The 9 best SaaS help desk tools. Help Scout.

Omnichannel 84

Omnichannel CRM Start-ups AI 84

Comm100

FEBRUARY 1, 2023

Live chat for education also allows schools to stay on top of student support and recruitment by notifying agents when someone appears to need help. Automatic chat routing can also help ensure that current students and potential students reach the right person the first time. We’ll begin with an overview of higher ed live chat.

Education 86

Education Omnichannel B2B Customer Service 86

Comm100

JANUARY 25, 2018

Because of this, it’s vital that establishments can create effective customer satisfaction surveys to identify which areas of their service can be continuously improved, helping to attract more customers now and in the future. It can help to begin with yes/no questions to encourage them to continue answering. Consider Your Reputation.

Customer Satisfaction 41

Customer Satisfaction Customer Feedback CX Customer Survey 41

Intercom

JANUARY 31, 2023

How can I help you?” ” And then it says, “Yeah, I really need help with my integration.” ” And so, we went and sketched out features that we could build and get into production quickly that would use some of this new tech and help us to figure out if it was valuable or if it was a toy.

AI 64

AI Machine Learning Start-ups Gaming 64

Comm100

NOVEMBER 23, 2020

This starts with a good help desk or ticketing software. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets. As important as help desk ticketing software is, it can be hard to find the right one.

Omnichannel 52

Omnichannel Start-ups Social Media CRM 52

Help Scout

MAY 25, 2021

Instead of forcing your email into a role it was never designed for, consider the benefits of a shared inbox tool — software deliberately created to enable great customer service. Shared Inboxes. ✔ ✔ Access a group inbox to view all sent and received emails. Distribution Lists. Shared Mailboxes.

Outlook 104

Outlook Start-ups Social Media Finance 104

Help Scout

APRIL 27, 2021

To help make sure you find the proper fit, we’ve put together this comprehensive guide to understanding and shopping for customer service software. Using specialized customer service software helps you to create better customer service experiences. What is customer service software? Gather customer insights. Work better together.

Customer Service 104

Customer Service Start-ups Omnichannel Social Media 104

Intercom, Inc.

MAY 15, 2018

We sat in meetings with Intercom leaders whose intrigue in the experiment grew as we saw the revenue potential of real-time support, and we had the joy of supporting, along with a stellar Management and Operations Team, the great people that helped us scale this experiment from 50% of our new customers to 100% in less than 6 months.

Start-ups 193

Start-ups Customer Satisfaction Customer Expectations 193