hiring-customer-ready-employees 
Intercom, Inc.
JUNE 9, 2021
We want to give our employees the best possible start to their Intercom careers. At the start of March last year, as the scale of the threat became more apparent, we realized we had to transition our in-person employee onboarding experience to a completely virtual program – within three days. We’re still remote, and guess what?
Inside Customer Service
MARCH 30, 2023
And, I'll also explain why you should never hire an external trainer to deliver the training. Service Culture: a culture where employees act in service to customers. Training: helping employees build the knowledge, skills, and abilities to do their jobs. Contents: What is service culture training?
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Fonolo
SEPTEMBER 1, 2022
It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. If you don’t, your customer service will suffer, and your call center operations will too. Why is Call Center Employee Retention Important? Recruitment and hiring costs. First, let’s understand why it matters.
Fonolo
FEBRUARY 29, 2024
This means hiring trained staff, testing your vulnerabilities, and creating and maintaining a robust strategy that meets your needs. Make sure you let your customers know about your efforts. Talk about them in your consumer-facing marketing because customers care about security. They need to know that you do, too.
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Once hired, that top talent actively brings in more top talent.
CX Accelerator
JANUARY 16, 2020
A customer-centric culture is the “make or break” component of any customer experience initiative. While there is certainly no perfect culture, there are those environments that give life to customer experience work, and those that make it nearly impossible. Once hired, that top talent actively brings in more top talent.
Inside Customer Service
OCTOBER 14, 2021
Fortunately, my boss noticed my initiative and quickly trained me on a variety of functions: Women's department Shoe department Stock department Cashier New hire trainer All this training made me feel recognized for my hard work. She was investing in my development because it made me a more valuable employee. Employees loved it.
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