Intercom, Inc.

APRIL 30, 2020

So today we’re excited to announce two new programs for Intercom app builders and service providers: the App Partner Program and the Service Partner Program. Since unveiling the Intercom App Store in 2018, we’ve worked with many of you to launch over 240 apps on the Intercom platform. Here’s how they work.

Sales 223

Sales Start-ups Customer Relationship Technology 223

Beyond Philosophy

APRIL 11, 2024

Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. But how should you do it, and why is it important? I also appreciate how Boehme’s organization helps its clients grow faster by assisting them to align their customer experiences around the idea of jobs to be done.

Sales 78

Sales Customer Experience 78

Lumoa

MARCH 9, 2023

Put simply, it means genuinely caring about the experience your customers have with your brand. And when you master this skill, you can create an emotional bond that sets you apart from the competition. Let me give you a real-life scenario of how it works in general.

Customer Experience 169

Customer Experience Social Media Manufacturing Gaming 169

TeamSupport

APRIL 3, 2024

One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Let's delve into how you can leverage this multi-functional tool to provide top-tier support for your clients.

Omnichannel 52

Omnichannel Social Media Customer Relationship Management CRM 52

Inside Customer Service

JUNE 3, 2021

It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. The Overlook is in a remote mountain town where having just one option for a variety of services means you can't easily take your business somewhere else. What is customer service leverage?

Transportation 231

Transportation Start-ups Customer Service Sales 231

Logicalware

MARCH 7, 2024

The financial services industry has changed radically in the past decade. At the same time, clients demand convenience, security and personalised interactions. In fact, 80% of clients say the experience a company provides is as important as its products and services. Picture this: The year is 2005.

Touchpoint 52

Touchpoint Social Media CX Technology 52

Intercom, Inc.

JULY 26, 2022

Customer success is a business effort to help your customers achieve their objectives. . As the name implies, customer success involves working with your customer to discover how your products and/or services can best empower them to reach their goals and objectives. . What is client success?

B2B 129

B2B B2C Education Customer Retention 129

SurveySensum

FEBRUARY 12, 2024

Did you know that the fitness industry has grown from $84 billion in 2014 to a whopping $244 billion in 2024? Take a moment to think about your local gym or the health club you frequent. Now, picture this: You want to be part of that 19% that not only survives but thrives. How do you make it happen?

Start-ups 52

Start-ups Net Promoter Score Customer Feedback 52

Fonolo

AUGUST 10, 2021

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. According to research from Khoros, 86% of clients say they’re more likely to turn into lifetime brand advocates if they receive exceptional customer care.

Contact Center 167

Contact Center Customer Service Social Media Start-ups 167

ECXO

AUGUST 9, 2023

Professional services (PS) and consulting is critical to client experience. But, here’s the question: if your competitors could do the same job, and have similar knowledge, expertise, capabilities and pricing, how do you stand out? In other words, how do you escape a parity trap? Let’s continue.

Touchpoint 98

Touchpoint CX Innovation Start-ups 98

Intercom, Inc.

AUGUST 3, 2020

At Intercom, we’ve been truly inspired by our customers during these trying times and how they’re helping people in need. In the US, individuals who have recently lost their job or whose income has been impacted can apply for government benefits. One shining example is Code for America. Here’s their story.

Government 211

Government Non-Profits 211

Experience Investigators

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. It’s time to make your case. Customer experience is happening whether you have a strategy for it or not.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Shep Hyken

JULY 15, 2022

He shares how organizations can gain loyal customers by providing an experience that exceeds expectations. The stakes have effectively been raised, and they’ll continue to go up for product brands, service providers, and client-based companies alike. . My service is so good that I stay and I pay. .

Gaming 119

Gaming Social Media Customer Experience Customer Loyalty 119

Totango

AUGUST 9, 2022

B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients. This yields superior customer satisfaction, translating into higher revenue for your business. This article will give you six best practices for optimizing your B2B customer segmentation.

B2B 101

B2B Customer Journey Map Social Media Net Promoter Score 101

SurveySensum

MAY 9, 2024

The art of building patient trust is often lost in the noise of selling products and services. Trust-building is crucial in a world where patient loyalty can make or break a clinic. Anecdotal and empirical evidence support these methods, which form the foundation of long-term patient-provider relationships.

Healthcare 52

Healthcare Non-Profits 52

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. Here we’ll show you how to update your SaaS QBR strategy to keep up with the latest technology and best practices.

Customer Journey Map 98

Customer Journey Map Artificial Intelligence Net Promoter Score AI 98

Lumoa

JULY 21, 2022

The global pandemic had a detrimental impact on most industries, but European telecom providers have emerged relatively unscathed. In total, telecom providers’ revenues shrank by 2% in 2020, whereas the economic area’s gross domestic product declined by almost 8% during the same period. .

Customer Experience 94

Customer Experience CXM CEM Net Promoter Score 94

SurveySensum

DECEMBER 27, 2023

In the competitive world of real estate, keeping customers happy plays a pivotal role in differentiating your services and enriching your reputation. For realtors seeking to leave a lasting positive impression on their clients’ minds, understanding how to measure and track customer satisfaction is paramount.

Customer Satisfaction 52

Customer Satisfaction Real Estate CRM Start-ups 52

TeamSupport

OCTOBER 4, 2022

A customer can expect everything from the ordinary to the seemingly impossible. But whether or not a customer is asking you to take them to the Moon or provide a simple reporting apparatus, your business needs to be able to meet their expectations in at least some manner, or risk the consequences. Provide clear timelines.

Customer Expectations 126

Customer Expectations B2B Customer Service Customer Experience 126

Totango

AUGUST 5, 2022

A client onboarding questionnaire helps you gather the information you need for excellent client relationships that promote long-term loyalty. What Is a Client Onboarding Questionnaire? The contents of a client onboarding questionnaire vary by industry. An analysis of the client’s workflow.

B2B 85

B2B Customer Journey Map Sales Start-ups 85

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it. A good CX is customer-centered.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

InteractionMetrics

MAY 16, 2024

Can you read your customers’ minds? I didn’t think so — which is why you’re reading about customer experience research firms. Pick the right firm, and you’ll understand your customers and get inside their heads! Do we have friction points that frustrate our customers?

Net Promoter Score 52

Net Promoter Score Customer Experience Mystery Shopping NPS 52

Totango

JUNE 3, 2022

While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually. Customer check-ins.

Start-ups 110

Start-ups Sales Customer Satisfaction Customer Feedback 110

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. Why You Need a Customer Engagement Platform.

Artificial Intelligence 105

Artificial Intelligence Social Media Sales Customer Service Sales 105

MattsenKumar

MAY 7, 2024

Inbound Call Center Metrics to Measure for Better Customer Service Inbound call center employees are front liners and the flagbearers of every organization. It is indispensable to measure how fast, how accurate, and how supportive they are with the inbound customers. What is An Inbound Contact Center?

Contact Center 52

Contact Center Net Promoter Score Customer Satisfaction E-commerce 52

Intercom

FEBRUARY 19, 2024

You satisfy your customers, but can you satisfy our curiosity? Please tell us a little bit about your company and what you do there. We’re a SaaS company on a mission to make HR simple so our clients can focus on growing their businesses. It’s better to underpromise and overdeliver.

Customer Service 52

Customer Service AI Technology Technology 52

Totango

SEPTEMBER 13, 2022

A customer success playbook maps out a game plan you can use to automate successful outcomes for your clients. Having a playbook in place can help you deliver better results for your SaaS customers and yield higher satisfaction, retention, and revenue for your business.

Customer Retention 88

Customer Retention Construction Touchpoint Gaming 88

Lumoa

JANUARY 15, 2024

This article will explore ways to leverage conversational commerce to improve customers’ experiences with your brand. Let’s explore what forms that technology can take. Utilizing Messaging Platforms and Chatbots Live chat can be a great choice for conversational commerce. One effective solution lies in conversational commerce.

Customer Experience 83

Customer Experience Artificial Intelligence Net Promoter Score Touchpoint 83

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? B2B customer service may be manual or automated.

B2B 93

B2B Customer Service B2C Net Promoter Score 93

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue.

Touchpoint 117

Touchpoint B2B Customer Journey Map Social Media 117

Beyond Philosophy

MAY 28, 2021

Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. To get us started, here are the rules we shared on a recent podcast , and then, we’ll take a deeper dive into the concepts behind each of them: B2B is complicated, so you need to simplify it.

Customer Experience 155

Customer Experience B2B B2C Customer Relationship 155

Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends.

Social Media 100

Social Media Customer Satisfaction Artificial Intelligence CRM 100

SurveySensum

MARCH 20, 2024

Did you know that 72% of customers will share a positive experience with 6 or more people? 72% is a big number, so are you capitalizing on it? If not, then you are missing out on A LOT of opportunities to boost your customer satisfaction. But the question arises – how to do it? And how to facilitate this?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Aquire

NOVEMBER 18, 2021

Customers love enjoying your products and services. Companies spend millions of dollars every year just to make sure they provide unforgettable experiences to all their customers. Customer support experience is the quality of an encounter your customers have with your support team or process. WHITEPAPER.

Social Media 102

Social Media Start-ups Technology Technology 102

Fonolo

MARCH 7, 2023

If they have a problem or a question, they expect immediate information and quick resolution — but keeping up with this demand can be an impossible task for your contact center’s live agents alone. That’s where self-service comes in. Within those realms, you can have further division into channels and strategies.

Social Media 87

Social Media AI Technology Technology 87

CommBox

MARCH 27, 2022

Today, only a chatbot based on artificial intelligence (AI) can provide the fastest and highest quality communication with customers. AI-based systems provide more aggregated information after each interaction with a customer. This allows you to constantly analyze data and improve your work. What are AI Chatbots?

Customer Service 98

Customer Service Artificial Intelligence AI Omnichannel 98

Intercom

DECEMBER 14, 2023

If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. That transformative power is most evident in the customer service space. It’s been a whirlwind of a year, and our conversations show just how dramatic the change has been. I’m Liam Geraghty.

AI 98

AI Start-ups Legal Technology 98