Zendesk

JANUARY 30, 2024

Demand generation can be the initial step to building a long-lasting relationship with your customers. Forget about the age-old cold calls and impersonal ads—now it’s all about creating genuine connections, becoming a trusted resource, and guiding potential customers on a value-driven journey. Here’s how.

Social Media 52

Social Media Start-ups Sales CX 52

Lumoa

JANUARY 8, 2024

So, you’re eyeing growth and a healthy ROI for your business, right? AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. ’ It’s a common goal, after all.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

SurveySensum

MAY 6, 2024

Having a strong personal brand is necessary if you want to be recognized as an authority in your field. Personal Branding Strategies What matters most in personal branding is connecting with your target audience and paying close attention to their feedback. What are the plus points you think can overshadow your competitors?

Social Media 52

Social Media Start-ups Artificial Intelligence Education 52

ECXO

SEPTEMBER 30, 2023

Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer experience and the lifes of your employees. Let’s continue to foster moments of genuine connection, to listen, digest and execute as also to innovate. Learn how empathy can drive better customer relationships.

CX 98

CX B2C Innovation B2B 98

Intercom, Inc.

MAY 18, 2021

Believing that customers who try it will see better results. But as you grow and mature, and as your target customers grow from early adopters to more discerning buyers, it’s simply not enough for you to say it. There have been irreversible changes in how the world does business. Self-belief isn’t optional.

Customer Retention 210

Customer Retention Business Growth Customer Satisfaction Technology 210

Intercom, Inc.

FEBRUARY 2, 2022

How can we shift our thinking, take our blinkers off and ensure we’re sharing our work in a more inclusive way? We can all relate to anticipation of an upcoming film – from the announcement that your favorite book is becoming a screenplay, to the cast of the latest James Bond. Translating film industry phases to tech.

Social Media 220

Social Media Finance Sales 220

Fonolo

AUGUST 10, 2021

No matter how great your product or service is, the success of your contact center largely depends on the customer service you provide. Ultimately, if customers don’t have a good experience, they’re likely not going to call back. The Secret Sauce for Increasing Customer Happiness. Your best plan of action?

Contact Center 167

Contact Center Customer Service Social Media Start-ups 167

Lumoa

MARCH 9, 2023

In the world of customer experience, “customer empathy” is not just a buzzword, it’s a game-changer. Put simply, it means genuinely caring about the experience your customers have with your brand. Let me give you a real-life scenario of how it works in general.

Customer Experience 169

Customer Experience Social Media Manufacturing Gaming 169

Intercom, Inc.

JANUARY 12, 2022

At Intercom we obsess about our customers’ success. Collecting customer feedback is crucial to making smart product decisions, but it can be time-consuming for both our team and our customers. This might mean compromising on production speed, or on customer satisfaction if our users feel they’re being contacted too frequently.

Customer Feedback 118

Customer Feedback Start-ups Engineering Customer Satisfaction 118

Zendesk

MAY 4, 2023

I’m attending in person on May 10 in San Francisco, and I’m excited to learn more about where the customer experience is heading. Before we really get started, can you tell me a bit more about your role at Zendesk when you’re not emceeing an event? Well, I mean, first, just to be in person with our customers.

AI 96

AI Start-ups Customer Experience CX 96

Intercom, Inc.

NOVEMBER 2, 2020

But if you’re a product designer starting out on a new project, you might find yourself with a blank page, and the job of drawing the map: of defining the high-level design direction that your team is going to use to chart their course. Mess it up, and you could find yourself quickly marching your team off a cliff.

Start-ups 289

Start-ups Engineering 289

Execs In The Know

FEBRUARY 29, 2024

Humor me for a second, and imagine your company is Homer’s Odysseus. And if customer experience (CX) transformation is your odyssey, it would serve you well to remember that the journey, if not carefully navigated, can be fraught with tunnel-visioned Cyclops, time-eating Lotus Eaters, and the seductive Siren calls of newly hyped technologies.

CX Transformation 99

CX Transformation CX VOE AI 99

Intercom, Inc.

JULY 2, 2020

If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . In her own words , “When you take care of your customers, the revenue comes.”

Construction 253

Construction Start-ups Business Growth Customer Loyalty 253

Intercom

APRIL 10, 2024

Intercom is leading the industry into a new era of AI-first Customer Service, and today we’re excited to reveal our latest breakthrough innovation – Fin AI Copilot. And now, for the more complex questions that require an agent, we’re applying the same innovative AI to make your teams even more efficient.

AI 69

AI Innovation Customer Service Gaming 69

Fonolo

JANUARY 21, 2021

Ready to level up your call center team this year? With some hard work and a little luck, your team will be reaching new heights of operational efficiency ! Set your KPIs. Decide on 5-7 KPIs and set goals to measure your agents’ performances. Establish your KPI tracking method(s). Create leadership opportunities.

Construction 176

Construction Contact Center Start-ups Customer Satisfaction 176

Experience Investigators

APRIL 23, 2024

The landscape of consumer expectations is constantly evolving, and understanding the value of customer experience has emerged as a cornerstone for businesses aiming to sustain growth and maintain a competitive advantage. But today’s C-Suite is still questioning the value of customer experience and asking if investing in CX is worth it.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Sales 223

Sales Start-ups Customer Relationship Technology 223

ECXO

MAY 14, 2024

This new perspective emphasizes the importance of human connections, emotions, and experiences in every transaction, whether it’s between businesses or directly with consumers. H2H fosters this connection, leading to stronger loyalty and long-term relationships.

B2C 52

B2C B2B Artificial Intelligence Non-Profits 52

Zendesk

FEBRUARY 27, 2024

AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service.

AI 59

AI CX Gaming Customer Service 59

ECXO

JUNE 11, 2023

If you need to rethink your CX offer, or haven’t got started, time is not on your side. How have they changed since the pandemic? Is your customer data out of date? Create a customer persona – creating a persona will help you tailor your messaging and design to meet the needs of your target audience.

B2B 130

B2B B2C Touchpoint Actionable Insights 130

Execs In The Know

MARCH 9, 2023

We’re back from an exciting, action-packed three days at Customer Response Summit (CRS) in Austin, TX, where we were Creating Moments That Matter with the Execs In The Know community. And, like always, there was plenty of time to connect with colleagues and make new friends in CX. How to amplify your brand by being human.

Social Media 97

Social Media Contact Center Hospitality Hospitality 97

Experience Investigators

FEBRUARY 7, 2023

How do you treat your customers after they leave? Customers appreciate being treated like loyal customers. In fact, organizations that invest in successful customer loyalty programs increase revenue up to 2.5 So why should customer experience leaders care about customers who are no longer customers??

Social Media 122

Social Media CRM Start-ups Customer Loyalty 122

SurveySensum

FEBRUARY 19, 2024

The above stat shows that elevating the growth of your business is no less than a mystery. In this condition, adopting some outstanding business practices can help you unlock your business’s potential, ultimately leading to your business’s success.

Innovation 52

Innovation Social Media Technology Technology 52

Fonolo

OCTOBER 15, 2020

Are you truly listening to your customers? Sure, your agents hear their concerns and issues each day. But staying in tune with their desires and expectations requires a more deliberate effort. . Customers are not forthright with their expectations, but they know a sub-par experience when they encounter one.

Contact Center 144

Contact Center Omnichannel Business Growth Technology 144

Totango

SEPTEMBER 22, 2023

, we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, that growth comes from consistently and quickly delivering customer value.

Outlook 116

Outlook Innovation Omnichannel Education 116

Fonolo

AUGUST 5, 2021

Regardless of your industry, providing ongoing training opportunities can mean the difference between finding lasting employees and experiencing high turnover rates. How to Foster Agent Engagement in a Hybrid Contact Center. The proof is in the statistics — a proper training strategy leads to more engaged employees.

Contact Center 159

Contact Center Start-ups Technology Technology 159

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Optimizing your online presence 2.

Customer Experience 83

Customer Experience Artificial Intelligence Omnichannel AI 83

ECXO

MARCH 20, 2024

eAAQApHd About Dr. Natalie Petouhoff is a renowned Global AI & Empathy Adviser, recognized for her expertise in AI, customer, and employee experience. Passionate about customer-centricity, Emma helps organizations worldwide implement transformative strategies for better customer service.

AI 52

AI CX Retail Customer Service 52

CSAT.AI

APRIL 26, 2023

An in-house customer service team that is steeped in company culture sounds great. It may not be a fit for yours. There are many situations where customer service business outsourcing, or CS BPO, makes sense to save time and money. Your customers don’t want to break out in a sweat over service either.

Customer Service 82

Customer Service Sentiment Analysis Sports Start-ups 82

Customer Service Life

DECEMBER 4, 2023

Image by Gerd Altmann from Pixabay Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do. Situations like this are definitely enough to raise the collective blood pressure in your contact center.

Contact Center 100

Contact Center Customer Service Customer Experience 100

Fonolo

AUGUST 24, 2021

Your call center or contact center environment plays a big role in how engaged your agents are in their day-to-day work. How to Foster Agent Engagement in a Hybrid Contact Center. How does a call center environment affect agents? Here are some ways that your work environment affects your agents: Productivity.

Contact Center 148

Contact Center Technology Technology Education 148

SurveySensum

MARCH 21, 2024

If your customers are looking for Sedan cars and you are selling them SUVs then of course they won’t buy from you! Customer Personas! 63% of marketers create content based on customer personas to enhance their strategies! Customer Personas are used to understand your target audience better.

Social Media 52

Social Media Retail Text Analytics Construction 52

Zendesk

JULY 27, 2022

If your sales organization isn’t unified with the broader business, and is struggling to keep up with evolving technology and customer needs, it won’t be ready to withstand the challenges of the future. At the same time, sales teams are overwhelmed by the growing volume of sales tools, and adoption of key capabilities is lagging.

Sales 98

Sales CRM Technology Technology 98

Beyond Philosophy

DECEMBER 14, 2023

In a meeting with a long-time client, I learned how pleased they were with their repeat business, which they saw as loyal customers coming back for more. I knew these customers would leave my client when the competition had a good enough offer. Now, some of you might be scratching your heads, wondering what I am talking about.

Social Media 88

Social Media Customer Loyalty Technology Technology 88

Comm100

MAY 7, 2024

The demand for fast, efficient, and personalized customer service is growing – and growing fast. 54% of global consumers have higher customer service expectations than they did just one year ago, according to a recent Microsoft study. So how can businesses rise to mee these expectations, while keeping a lid on budget and resources?

Customer Service 52

Customer Service Omnichannel Social Media AI 52

CSAT.AI

JULY 13, 2022

You want to be the best in your industry. Here are some aspirational customer experience quotes from the pros on practices to aim your business for the stars. To deliver a high-touch experience, employees must be treated the way they’re expected to treat customers?: Watch Your Language. Define Your Vision.

Customer Experience 93

Customer Experience CXM Contact Center Innovation 93