Intercom, Inc.

MARCH 1, 2022

As all businesses become at least partially digital businesses, customers expect those online interactions with companies to be convenient, effective, and personalized. To answer these questions, and more, we’re thrilled to host our first global virtual launch event on March 23rd. Why we’re hosting a virtual event.

Customer Relationship 211

Customer Relationship Customer Expectations Customer Experience 211

Callminer

MARCH 10, 2017

Watch our own Brian LaRoche present at the upcoming coming CCW Online Event focused around Customer Experience Game Changers. This event is an online preview to CCW Digital’s premier event, the 18th Annual CCW, taking place June 26-30 at The Mirage in Las Vegas, NV. The […].

Gaming 238

Gaming Customer Experience 238

SurveySensum

OCTOBER 16, 2023

You successfully organized your event! Post-event feedback is like a report card for your event and an inside glimpse into the minds of your audience post-event. It is critical to understand the strengths and weaknesses of the event you organized, and also what the audience liked and disliked. Congratulations!

Social Media 52

Social Media Event Planning Start-ups Actionable Insights 52

Zonka Feedback

NOVEMBER 14, 2023

Online surveys are a popular way of gathering information from people. Whether you're measuring customer satisfaction and feedback, taking employee feedback, capturing a lead at an event or doing market research, online surveys are useful in gathering any information from the market.

Customer Satisfaction 59

Customer Satisfaction Customer Feedback 59

Zendesk

MAY 4, 2023

I’ll be covering Relate for my audience, and in the final days leading up to the event, I had the opportunity for a quick Q&A with event emcee Nicole Saunders, Director of Community at Zendesk. Before we really get started, can you tell me a bit more about your role at Zendesk when you’re not emceeing an event?

AI 96

AI Start-ups Customer Experience CX 96

Customer Think

SEPTEMBER 13, 2021

Events are a favorite marketing tactic for many businesses. However, the Covid-19 pandemic has caused a general migration of these events – instead of being held in physical spaces, they take place online. […].

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Execs In The Know

APRIL 13, 2023

What Friendly Fraud Is and Why It’s a Threat to Online Businesses As technology advances, so do the creative ways in which fraudsters target unsuspecting online businesses. Tips to Protect Your Business from Online Order Fraud In the age of eCommerce, protecting your business from online order fraud is a must.

Machine Learning 98

Machine Learning Technology Technology Customer Satisfaction 98

Totango

MARCH 8, 2022

Customer success communities usually operate through digital channels such as social media, apps, chat rooms, online forums, and email lists. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. CS in Focus. It also seeks to stimulate discussion of best practices.

Social Media 115

Social Media B2B Customer Loyalty Start-ups 115

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Starting in March 2020, Pine watched as all the events he had booked canceled. But then, they began to migrate to an online format. Key Ideas to Improve your Customer Experience.

Sports 78

Sports Management Consulting Customer Experience CX 78

Steven Van Belleghem

SEPTEMBER 13, 2023

The “Nike Fit” in-store service maps your foot morphology for the most accurate fit possible and saves that size for future purchases, in-store or online. Customers can track their health, workouts, access personalized training programs, get priority access to sporting events, and much more through these apps. of its U.S.

Sports 117

Sports CX Artificial Intelligence Innovation 117

Beyond Philosophy

FEBRUARY 25, 2021

Pine and I discussed what we can expect now for live events that the vaccine is rolling out, and we can see the light at the end of the tunnel for the COVID-19 pandemic. Pine shared what he sees as a trend moving forward: The Hybrid Event. The Migration to Hybrid Events. Business is responding with a new trend: Hybrid events.

Gaming 78

Gaming Sports Management Consulting Retail 78

Logicalware

NOVEMBER 9, 2023

Elevate ’23 was Puzzel’s main event of the year, bringing together a phenomenal line-up of industry leaders, customers and Puzzel executives to discuss a topic that is near and dear to us – the bold future of Customer Experiences (CX) in the age of AI. With these phenomenal sessions, we closed Part 1 of the event.

AI 69

AI CX Customer Experience Retail 69

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Engineering Customer Feedback Innovation 52

Steven Van Belleghem

APRIL 25, 2023

Your online presence is a lot more crucial than you think It’s a lot more crucial than you might think. By encouraging user-generated content, by launching PR events, by partnering with influencers and other brands or even by organizing or participating in live events.

AI 133

AI Social Media Artificial Intelligence Engineering 133

Customer Think

SEPTEMBER 14, 2021

Over the past couple of years, we’ve seen the advent of virtual events and after making their mark, they’ve shown us they are here to stay. From online gigs to festivals and conferences, virtual events permeate every aspect of our working lives and transform our perception of what events now are.

Customer Experience 69

Customer Experience 69

Zendesk

APRIL 13, 2023

Gain confidence in the future Our event will build your motivation to do the very best by, and for, your customers. More reasons to attend We kind of hoped that was enough to convince you, but if not … here are three more reasons to join us for our flagship keynote. We’re sharing the big vision (like: What is intelligent CX?)

AI 98

AI CX Customer Service Customer Experience 98

Intercom, Inc.

DECEMBER 4, 2020

So we started by delving into the physical history of the store, followed by how our habits have changed, then we looked at who and what is fuelling the shift online, and finally we considered how the events of 2020 might inform how we shop, plan, and build in the future.

E-commerce 152

E-commerce Retail Technology Technology 152

Hodusoft

MARCH 22, 2022

The event is one of the world’s premier customer engagement and business intelligence events. The event took place in Las Vegas Convention Center on 16th & 17th March this year. “It The event saw participation from across the world with over 300 industry-leading speakers, 3,000 attendees, and 200 suppliers.

Contact Center 98

Contact Center Innovation Government Omnichannel 98

Customer Experience Matrix

DECEMBER 13, 2020

Media Everyone knows the pandemic accelerated the shift towards online media that was already under way. As online advertising is increasingly delivered through those channels, the death of cookies becomes less important. events have changed forever. But that doesn’t mean things will go back to how they were.

Social Media 122

Social Media AI Artificial Intelligence Government 122

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. Viewed this way, it might seem like the 2010s were less eventful than the 2000s – after all, the tech giants of today are largely the same as a decade ago.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Inside Customer Service

APRIL 13, 2023

Guarantees often include a specific remedy in the event a promise isn't kept—such as refunding the customer's money or replacing a defective product. Classes and online tutorials are offered for even more assistance. Behind the scenes, companies must work hard to keep those promises or risk losing both credibility and customers.

Transportation 166

Transportation Customer Experience 166

Myra Golden Media

SEPTEMBER 17, 2021

I was supposed to be boarding a plane tomorrow to deliver the opening keynote for a large event in D.C. A workshop I’m facilitating in Tulsa in a few weeks is now online. We thought we’d be done with COVID by now. Yet, here we are. It’s now virtual. My son’s school reinstated mask mandates this week.

Customer Experience 131

Customer Experience 131

Taylor Reach Group

APRIL 14, 2021

Covid-19 has been called a “once in a century” event, and it did occur 101 years after the 1918 outbreak of the Spanish Flu. This will require investment in online tools and technologies. But I am reminded of how many “once in a century” storms or wildfires we have seen in the past ten years.

Contact Center 152

Contact Center AI Technology Technology 152

Logicalware

AUGUST 18, 2023

Regardless of your industry, location, or experience with AI, Puzzel’s half-day virtual event, Elevate ’23 , on November 7 th , holds tremendous learning, insights, and networking opportunities specifically tailored to help you design your customer engagement strategy in 2024 and beyond. Elevate ’23: more than an event.

AI 52

AI CX Artificial Intelligence CX Transformation 52

Customer Think

SEPTEMBER 26, 2023

New offering includes a powerful, intuitive form solution, a collection of app integrations, and customizable templates for event registrations, online applications, lead generation, payments, and more

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Intercom, Inc.

DECEMBER 28, 2022

Emojis are online communication gold. In-context or out of touch: The future of online customer service. The online buzz was more than just the usual hype cycle – it was the sound of a paradigm shifting overnight. When used right, they add richness to conversations, help emphasize an emotion, and build rapport with customers.

Innovation 118

Innovation Customer Retention Machine Learning Customer Service 118

ModSquad

JANUARY 10, 2023

Clients and partners, don’t hesitate to give Rich a shout online or hit him up for a drink at the next conference. Mods, be sure to give Rich a virtual high five in Slack, at Camp ModSquad, or during our Extra Life charity event. Here’s our new CXO Rich Weil explaining it in his own words.

Social Media 98

Social Media CX Start-ups Customer Experience 98

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. This other group avoids contact with other humans, so they only shop online. Use online to reduce pain points in the physical experience, and vice versa.

Retail 160

Retail Artificial Intelligence AI Start-ups 160

Execs In The Know

NOVEMBER 5, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

CX 98

CX Technology Technology Customer Experience 98

Execs In The Know

NOVEMBER 1, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Construction 98

Construction Innovation Customer Service Customer Experience 98

Lumoa

OCTOBER 26, 2022

After a couple of years of hiatus, many Customer Experience Conferences are going back to live events, as you have already seen in late 2022 – or at least they are trying to. Full List of Customer Experience Conferences in 2023: CX Summit by Boussias | January, 23 | Online. CX BFSI UK Exchange | February, 21-22 | London, UK.

Customer Experience 94

Customer Experience Contact Center Innovation CX 94

Execs In The Know

OCTOBER 29, 2021

Execs In The Know recently held its Fall 2021 Customer Response Summit (CRS) event (October 18–22, 2021) featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations from these top brands: Williams-Sonoma, Inc.

Artificial Intelligence 98

Artificial Intelligence Engineering CX Education 98

Steven Van Belleghem

JANUARY 11, 2021

Online meetings were a discovery, new mobile stores were very basic and online events had the same quality as a website back in 2001. For instance, as a keynote speaker I witnessed first-hand the steep increase in the overall quality of online events. Phase 4: Best of both worlds. The starting point is different.

Customer Experience 98

Customer Experience Real Estate Start-ups Social Media 98

Myra Golden Media

SEPTEMBER 17, 2021

Take recognition beyond your walls – go online and use company communication outlets to post success stories about your service superstars. promote your events, decorate, play games and take this week to come together (even if virtually). Create team-building activities and have a “kudos” day to say thank you.

Customer Service 139

Customer Service Gaming Innovation Customer Experience 139

Execs In The Know

JANUARY 28, 2024

Execs In The Know’s Know It All (KIA) Online Community —an exclusive space curated specifically for CX leaders—is celebrating a significant milestone of surpassing 1,000 members and growing stronger by the day. Personalized activity feeds keep everyone updated on discussions, news, and events, fostering engagement and collaboration.

Innovation 59

Innovation CX Gaming Start-ups 59

CommBox

JANUARY 26, 2022

So many of us have online jobs now—from remote employees to freelancers looking to make money online —that there’s often little practical reason for us to be in the office. Hold Regular Virtual Team Building Events . Virtual events give your team members regular incentives and events to look forward to.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Steven Van Belleghem

DECEMBER 9, 2020

But they turned the tide around with their brand new Vedge-bags concept: healthy mealboxes in several types and sizes that can be ordered online and delivered at home. Supercolor was in the business of printing advertising panels and stickers for shops, banks, airports and events like The Tour of Flanders. Proximus & Telenet.

Customer Experience 98

Customer Experience Sports B2C Start-ups 98