Intercom, Inc.

JANUARY 31, 2022

We are delighted to share that we are officially launching our new program for fast-growing, venture-backed startups. We’re working with venture capital, accelerator, incubator, and technology partners to help founders bring the best communication experience to their customers. Apply here.

Start-ups 118

Start-ups Innovation Technology Technology 118

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Outlook 113

Outlook Innovation Omnichannel Education 113

Zendesk

JANUARY 17, 2024

This same notion of community has been a part of Zendesk for many years, as Partners in our ecosystem seek one another’s expertise across industries, technologies, and languages. Let’s dive into what it’s all about and what you, as Partners, can do on the platform. What is the Zendesk Partner Technical Community?

Innovation 52

Innovation Sales CX Technology 52

Totango

JANUARY 22, 2024

Customer success will be the C-suite partner for growth The current enterprise B2B environment is marked by fierce competition, complex stakeholders, and an urgency to demonstrate end-to-end value to both customers and the business. Retention is the new acquisition.

AI 94

AI Engineering Business Growth Customer Acquisition 94

Steven Van Belleghem

SEPTEMBER 13, 2023

Be a Partner in Life Their apps allow for the same type of personalization, often with an added “Partner in Life” (one of the pillars of my book The Offer You Can’t Refuse) flavor, where Nike caters to the health, hopes and dreams of their customers. The above mentioned Nike.SWOOSH platform plays a pivotal role here.

Sports 117

Sports CX Artificial Intelligence Innovation 117

Zendesk

OCTOBER 19, 2021

percent of companies reporting increased annual revenue from channel partners, channel sales is a concept worth exploration. Depending on the relationship between these companies, the other company is referred to by different names: partner, distributor, affiliate, etc. There are three main strategies in choosing a partner.

Sales 98

Sales Outlook Real Estate Retail 98

Uniphore

DECEMBER 27, 2021

In a recent webinar , Suhail Nair, Executive Director of Partner Relationships for Uniphore, discussed this topic with Lawrence Sathiaraj, Global Delivery Head for Tech Mahindra, a leading provider of digital transformation, consulting and business re-engineering solutions that has partnered with Uniphore.

Manufacturing 211

Manufacturing AI Engineering Technology 211

Zendesk

DECEMBER 15, 2022

has put programs in place to help Afghan refugees begin the journey to resettlement and permanent residence, the programs rely on an application and verification process, which require more than spreadsheet oversight to manage. Now, the IRC and Zendesk have collaborated on five other global projects through the Tech for Good program.

Government 98

Government 98

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Customer Relationship 94

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 94

Customer Think

FEBRUARY 13, 2024

Tata Consultancy Services is the inaugural partner in this program, which will combine its deep industry knowledge and advisory services with Conga's innovative Revenue Lifecycle Management solutions

Innovation 49

Innovation 49

Uniphore

JANUARY 14, 2022

Program Vice President, Customer Experience at IDC Research, Robert Padron, EVP and Chief Growth Officer at Arise and Vijai Shankar, Vice President, Product and Growth Marketing at Uniphore, to know: What are the AI and automation trends that are redefining customer experience? guest speaker?Alan Alan Webber,?Program

Customer Experience 130

Customer Experience Contact Center AI Omnichannel 130

Intercom, Inc.

AUGUST 3, 2020

.” “Giving their clients an easy way to get support is a key part of their solution” To do this, the Code for America team partners closely with local government to give people better access to public programs. One of their programs, GetCalFresh.org , has been particularly impactful during the current crisis.

Government 211

Government Non-Profits 211

Lumoa

APRIL 3, 2023

We are thrilled to announce our new partner: B2B Customer Experience Agency. “B2B Customer Experience Agency was established in 2022 from my personal passion to support B2B companies in CX. .” – Anna-Maija Tanninen In her career, Anna-Maija has worked both as a CX consultant and as an in-house Voice of the Program lead.

B2B 83

B2B Customer Experience Voice of the Customer Government 83

Execs In The Know

APRIL 30, 2023

NAMI offers a range of programs, including support groups, educational resources, and an information helpline. Companies can show their support for mental health by partnering with NAMI or donating to their programs. We encourage you to listen to “ Hope Starts With Us Episode 19: “Stress, Anxiety and Coping.” Gillison Jr.

Education 97

Education Social Media Start-ups 97

Uniphore

NOVEMBER 23, 2021

The partners offer solutions that automate journeys such as bill paying, service inquiries, and upgrades, while improving the customer experience. His key focus areas are identifying growth opportunities for Uniphore, strategic market expansion, alliances, and M&A and Program Management.

E-commerce 130

E-commerce Innovation Compliance AI 130

Customer Think

MARCH 24, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Love them or hate them, in business, as in life, transitions are inevitable. Usually, we focus on the buying cycle or key decision-making elements to consider, but the fact is, choosing your […]

Contact Center 40

Contact Center 40

Zendesk

MARCH 29, 2023

To help inspire further action toward a more just and equitable world, we’re shining a spotlight on three Zendesk Tech for Good partners that are taking strides to improve equity and drive meaningful change. Many organizations are also interested in partnering with Spring ACT to bring Sophia to their local communities.

Government 98

Government Start-ups Education Technology 98

Sprinklr

AUGUST 24, 2021

When implemented properly, a social selling program can help you establish and nurture authentic relationships with your target audience on the channels they prefer. But, what are the key elements to consider when building a successful social selling program for your teams? Most programs fail because they stop at social sharing.

Social Media 111

Social Media Social Listening CXM Compliance 111

Callminer

APRIL 20, 2020

By positioning outsourcing as a true benefit to business, this decision makes it easy for executive buy-in as they can see exactly how a partner outsourcing company will increase productivity and present an overall cost-savings for the organization. Sub-standard corporate governance of the outsourcing program over time.

Legal 286

Legal Artificial Intelligence Engineering Government 286

Intercom, Inc.

JUNE 9, 2020

After these decisions have been made, it’s up to them to communicate quickly and clearly to everyone who depends on the business – employees, customers, partners, and stakeholders – so that no one is left in the dark. Give your partners a helping hand. It’s better to be present and show empathy than not to show up at all.

B2B 197

B2B E-commerce Legal Customer Retention 197

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. We may not be the ones programming these machines (thank goodness!!), AI can be a worthy partner. They don’t reply to surveys.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Beyond Philosophy

FEBRUARY 1, 2024

For example, my podcast partner and I did a survey using YouGov’s self-service platform. The respondents said I was more likely to eat at Panera and my podcast partner was more likely to eat at Chipotle. However, today’s tools are making that less of a problem as we experienced when we tried our partners’ platform.

Customer Loyalty 78

Customer Loyalty Start-ups 78

Inside Customer Service

MARCH 4, 2021

Here are a few other terms used for BOH employees in different industries: Administrative employees Support staff Internal partners Why BOH employees need customer contact BOH employees impact the customer experience even though direct customer contact is rare. You don't need a formal program to help BOH employees meet customers.

E-commerce 162

E-commerce Legal Hospitality Hospitality 162

Experience Investigators

MARCH 5, 2024

And you can partner with HR to reinforce CX at every step of the employee journey. Compassion fatigue happens when people are overwhelmed, underappreciated, or burnt out, so it’s great when your HR partners help pay special attention to keeping employees healthy and engaged. Employees deserve training. They deserve resources.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map CX 94

Execs In The Know

JULY 1, 2021

This blog post is dedicated to surfacing four of the most notable ideas from the conversation — call it the four “must-haves” for creating successful WFH programs and partnerships. #1 Two of the most important types of technology for creating a secure, effective WFH program include Security and Communication Technologies.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Intercom, Inc.

MAY 25, 2022

We want to truly partner with our customers to ensure we are solving their problems, at scale, for the long term. . We also partner closely with AWS on new technologies and approaches designed to future proof our rapid growth. We want to match your ambitions. At Intercom, we aim to run less software.

Engineering 252

Engineering Technology Technology Customer Experience 252

Execs In The Know

MAY 2, 2022

And all this at a time when leaders are already struggling to build effective CX programs that drive loyalty. Read on to see best practices for reshaping your CX program (or starting your brand new one). Re-evaluate Your BPO or CX Partner For Agility & Flexibility. Reassess Your KPIs & Rebuild Your Journey Maps.

CX 97

CX VOC Customer Journey Map Contact Center 97

Intercom, Inc.

JUNE 15, 2022

Darragh emphasizes the educational innovation of courses like this one: “We feel that there’s room for evolution in how university programs equip people for a successful career in technology.

Engineering 104

Engineering Education Innovation Technology 104

Uniphore

JANUARY 4, 2022

Throughout her career, she has counselled and partnered with some of the world’s most senior corporate and government leaders and their teams. Sylvain holds an engineering degree from the Université de Sherbrooke and Postgraduate coursework from McGill University’s International Business program and UCLA. White Papers. Infographics.

Contact Center 317

Contact Center AI Innovation Customer Retention 317

Intercom, Inc.

APRIL 14, 2022

As Chief People Officer, David will lead the company’s global People organization, including talent acquisition, onboarding, learning and development, HR business partners, total rewards, diversity, equity and inclusion, and real estate & workplace experience. David Kingsley, who has joined Intercom as our first Chief People Officer.

Real Estate 129

Real Estate B2B Customer Experience 129

Execs In The Know

OCTOBER 7, 2022

Customer expectations are rapidly evolving, channel availability is expanding, and the complexity of transactions handled by outsourced partners continues to increase. We will explore key areas to transform vendor management approaches into a partner success model for the future. Multichannel CX Program Management.

Scorecard 98

Scorecard Government Contact Center CX 98

Execs In The Know

JANUARY 8, 2023

As we head into 2023, the business process outsourcing (BPO) sector continues to evolve and grow as a service channel, with many new brands now fully embracing outsourcing partners—both onshore, nearshore, and offshore. The questions they are asking their partners are: What level of partnership are you bringing?

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

Totango

NOVEMBER 14, 2023

Get started today with the Drive Community Engagement SuccessBLOC The collaborative effort between Totango and Higher Logic has given rise to the Drive Community Engagement SuccessBLOC , a pre-built customer success program with best practices and out-of-the-box content created by our very own CS and community experts.

Customer Relationship 62

Customer Relationship Actionable Insights Customer Relationship Management Start-ups 62

Shep Hyken

NOVEMBER 14, 2022

Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. But true loyalty programs go beyond being transactional.

Customer Service 65

Customer Service Start-ups Retail CX 65

Totango

DECEMBER 28, 2020

It’s so important that Cisco has created an entire program around it and is requiring all Cisco Gold Partners to complete the Customer Experience (CX) Specialization Certification by March 2021. Totango and Cisco joined together to walk-through the program requirements and the best way to accelerate certification.

CX 79

CX Start-ups Technology Technology 79

Intercom, Inc.

APRIL 23, 2018

Invest in your security program. Your security program is the way you protect you and your customers from external attacks and data breaches. Therefore it is essential to invest in your own security program and ensure that every link in your ecosystem follows a similar approach. Choose vendors/partners that you trust.

Compliance 220

Compliance Legal Engineering Sales 220

Steven Van Belleghem

SEPTEMBER 19, 2021

Here they are, to refresh your mind: Transactional convenience, Partner in Life, Saving the world. It also supports farmer loans and forest conservation programs and creates opportunities through education, training and employment. Starbucks employees are in fact called partners. Download free e-book.

Customer Experience 134

Customer Experience Construction Education Customer Satisfaction 134