people 
Intercom, Inc.
DECEMBER 17, 2020
Throughout this year on the podcast, we’ve talked to people from various companies about how they’ve met the challenges posed by the events 2020. For the people tasked with keeping everything going on an operational and personal level, the shift to working from home demanded swift and imaginative responses.
Adrian Swinscoe
JANUARY 5, 2024
Phil […] The post Are you doing change to people or with people? Today’s interview is with Phil Lewis and Claire Croft of Corporate Punk, an award-winning management consultancy that helps clients innovate and transform their business culture.
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Uniphore
JANUARY 13, 2022
As part of our ongoing “Life at Uniphore” series, we interviewed Andrew Dahlkemper, Uniphore’s new Chief People Officer. When we create a positive work environment, we put our people in the right “space” to do their best and most fulfilling work.”. You can learn a lot from people by listening with curiosity.
Adrian Swinscoe
APRIL 2, 2024
James joins me […] The post You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther first appeared on Adrian Swinscoe. Today’s interview is with James Lawther, Director at Squawk Point Consulting and Author of ‘Managed by Morons: The Path to a Thriving Organisation’.
Speaker: Emily Tate, Managing Director at Mind the Product
In this talk, Emily Tate, Managing Director at Mind the Product will unpack how we make decisions as product people, including: How to evaluate different types of decisions. The level of depth required to make an effective decision varies greatly, depending on the context. Understanding the inputs and evidence you need at different levels.
Adrian Swinscoe
MARCH 18, 2024
Today’s interview is with Jamie Smith, who is the Founder and CEO of Customer Futures Ltd, an advisory firm helping businesses seize the opportunity around disruptive […] The post What happens when you give data back to people? Interview with Jamie Smith of Customer Futures first appeared on Adrian Swinscoe.
The Belding Group
JULY 5, 2021
The ability to motivate the people around you is a tremendous skill to acquire. Here are three general strategies you can use to motivate other people: Shaun Belding | www.shaunbelding.com. But how do you do it?
Speaker: Megan Burns, Founder and Principal of Experience Enterprises
Unfortunately, that's the biggest challenge most CX leaders face: galvanizing people outside their team to take action on - and ultimately ownership of - CX work. You can have the best CX strategy in the world, but if you can't get your organization to execute it you may as well have nothing.
Advertiser: Vanilla Forums
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Self-Service can be a polarizing topic. But those in the know understand that self-service is, in fact, a white glove offering.
Speaker: Nickey Skarstad, Director of Product at Duolingo
How to build customer feedback loops into your planning, people, purpose, and development process. In this webinar, Nickey Skarstad, Director of Product at Duolingo will discuss: Why it’s important to actively gather customer feedback in every stage of product development. The best ways to decipher different types of feedback.
Speaker: Jamie Bernard, Sr. Product Director and Product Management Practice Lead at Nexient, an NTT Data Company
As people have learned in previous webinars, customer onboarding should be fast, easy, and seamless almost to the point where the customer doesn’t even realize the onboarding was a process. Creating new software and releasing it into the marketplace to achieve wild success is the dream!
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