Customer Think

JULY 27, 2021

According to the press release “the acquisition is expected to help enhanc. On July 18, 2021, Zoom Video Communications, Inc. announced the acquisition of Five9, Inc. in an all-shares transaction. The transaction values Five9 at around $14.7

Contact Center 90

Contact Center Technology Technology 90

Customer Think

NOVEMBER 24, 2023

The press release states that Altmann “was not consistently candid in his communications with the […] On Friday November 17, OpenAI announced that the company fired its figurehead CEO Sam Altmann and appointed Chief Technology Officer Mira Murati as interims CEO in a surprise move.

AI 40

AI Gaming Technology Technology 40

Hodusoft

APRIL 17, 2024

As per a report released by Cision PR Newswire, global auto attendant systems are expected to grow from USD 4.2 Provides Multiple Options After greeting the caller, the auto attendant provides multiple options in the form of press 1 for a specific thing, press 2 for another thing, and so on. For support, press 2.

Real Estate 52

Real Estate Hospitality Hospitality Healthcare 52

Taylor Reach Group

OCTOBER 28, 2019

Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. TRG), announced they are administering a Strategic Assessment for a leading stock transfer organization. The consultancy will conduct an essential health check of the firm’s customer experiences and Contact Center operations. “We

Contact Center 51

Contact Center Customer Experience NPS CX 51

Conversation Agent

NOVEMBER 3, 2023

I got tons of press releases and requests to review sites. Meandering the inner workings of the human psyche When I started Conversation Agent (the blog) 17 years ago, people began sending me all sorts of things. I got added to site aggregators, and started receiving solicitations for calls (no, thank you) and link exchanges (ditto.)

40

40

Intercom, Inc.

NOVEMBER 30, 2022

As always, we’ve got lots to tell you about – releases that will simplify your everyday support tasks and offer a much-needed boost to team morale. We’ve released a new WYSIWYG (What You See Is What You Get) email template editor to help you design engaging, on-brand emails, quickly and easily without the need to code.

Start-ups 104

Start-ups CRM Customer Satisfaction 104

Taylor Reach Group

NOVEMBER 1, 2019

Taylor Reach Group, Inc., an internationally acknowledged and leading CX and Contact Center consulting firm, announced today that they have been engaged to assess the BPO operational practices and policies with a view to improving agent retention.

Contact Center 59

Contact Center CX Compliance NPS 59

Beyond Philosophy

DECEMBER 15, 2022

We might send a press release to see if reporters will pick up the story. So, if you want someone to write the story to be a collaborator, you might need to position the press release to highlight those things about your message that improve the economy. Frame it Properly. It’s an example of Framing.

Social Media 78

Social Media Entertainment Technology Technology 78

CallCare

AUGUST 7, 2023

This includes the creation of marketing materials, social media profiles, advertising campaigns and press releases. Crucial for building and maintaining relationships with stakeholders, external communication also takes many forms. Why is business communication important?

Social Media 52

Social Media Government Business Operations Customer Service 52

Intercom, Inc.

JANUARY 9, 2019

For some, it’s about mass emailing press releases. Live chat is the ultimate way for modern marketers to personalize their message and engage new users, and we’re publishing The Modern Guide to Live Chat for Marketing to help them do just that. Marketing” is an ambiguous term in this day and age.

120

120

TeamSupport

MARCH 9, 2023

For more information on TeamSupport’s new messaging channels, check out our press release here. That's why at TeamSupport, we have added WhatsApp and Google Business Messages to our website live chat software , to provide our customers with even more options for connecting with their customers.

Engineering 98

Engineering Customer Expectations Customer Satisfaction Customer Service 98

Logicalware

OCTOBER 5, 2021

Already we have seen strong demand for our Live Share and Screen Share features released earlier this year, which have enabled contact centres to deliver personalised visual support, from anywhere, at a time when most customers have felt disconnected from brands. Discover more about Vergic in our press release and on our website.

Engineering 98

Engineering Retail Innovation Sales 98

Customers That Stick

JANUARY 12, 2015

Today we are releasing our new guide to customer service and customer experience higher education programs. Please check out our press release and the actual guide for more information. I have a Certificate in Customer Experience from the Center for Services Leadership at Arizona State University.

Education 140

Education Customer Service Customer Experience 140

Totango

JULY 11, 2023

Customer Success Manager Join our journey We continue to press on with innovation, like our latest announcement—the release of Totango In-App, and we invite current Totango Composable CS customers to join the beta waitlist. This allowed for quick adoption and easy-to-plan roll-out of other processes/functions.”

Customer Journey Map 84

Customer Journey Map Sports Innovation Touchpoint 84

Fonolo

MAY 11, 2022

Read the official press release here. We look forward to continued success with Fonolo.”. – Melissa Piezonka, Manager Member Information Center, Oregon PERS. Learn More About the CX Awards. The post Announcing the Winners of the 2022 CX Excellence Awards first appeared on Fonolo.

CX 91

CX Non-Profits Education Contact Center 91

Fonolo

JULY 7, 2020

There is something reassuring about speaking to an expert on the line, and that reassurance can’t be replaced by an FAQ or press release. Clear messaging is essential to crisis management.

Healthcare 112

Healthcare Technology Technology 112

Confirmit

DECEMBER 13, 2020

For the full list of 2020 AIR Award winners, see our press release. In this video, Elisa Adams, Sprout Strategy, talks about what makes their award-winning agency unique and how they see Market Research evolving. 2020 AIR Award winners in AIR Professionals and AIR Agency categories.

Transportation 52

Transportation Innovation CX 52

SugarCRM

JULY 20, 2021

Our quarterly release is here and is very special. This release brings an enhancement that your sales teams are definitely going to love. This release brings an enhancement that your sales teams are definitely going to love. This release really is a testament to the value of the Sugar platform.

Omnichannel 49

Omnichannel Sentiment Analysis Sales Engineering 49

Intercom, Inc.

DECEMBER 14, 2022

This year, we released the only messenger-first ticketing solution on the market, so you can provide personal, in-context resolutions to any type of customer query within Intercom. With Switch, your customers can choose to move their query to the Messenger at the press of a button, rather than waiting on hold.

Customer Satisfaction 104

Customer Satisfaction Customer Feedback Gaming Customer Service 104

Confirmit

DECEMBER 15, 2020

S ee our press release for the full list of winners. NHBC run the only award scheme in the UK that recognizes the contribution a site manager makes to a development, called ‘Pride in the Job’ In this video, Matthew Ross, NHBC, share how they use Confirmit to drive their industry-leading award scheme.

Construction 52

Construction Voice of the Customer 52

Fonolo

MAY 11, 2022

Read the official press release here. We look forward to continued success with Fonolo.”. – Melissa Piezonka, Manager Member Information Center, Oregon PERS. Learn More About the CX Awards. The post Announcing the Winners of the 2022 CX Excellence Awards first appeared on Fonolo.

CX 67

CX Non-Profits Education Contact Center 67

Myra Golden Media

MAY 7, 2019

After six weeks in the hospital, we got the news that Dad would be released and that he would go to a rehab center eight miles away. Answer Your Customer’s Most Pressing Questions Before They Panic. Mom called me frantic, “He’s so weak, I have no idea how I’ll get your dad into the car to take him to rehab.”.

Transportation 110

Transportation Hospitality Hospitality Case Management 110

Fonolo

APRIL 14, 2022

Research company PR documents and reports – financials, annual reports, sales reports, press releases, anything you can find. As for data collection, this can be a bit trickier. After all, competitors are not likely to share those details with you. This should give your team a. #4: 4: Review performance to inform strategies.

Net Promoter Score 91

Net Promoter Score NPS Contact Center Customer Satisfaction 91

Beyond Philosophy

MARCH 22, 2017

To bring customers into the restaurants, McDonald’s must matter to people and be relevant in their daily lives,” the company’s press release said. “To McDonald’s press release uses the words “on the go,” referring to a mobile app. McDonald’s also recognizes an area in their experience due for an upgrade. “To

CX 127

CX Entertainment Customer Loyalty Customer Experience 127

Chip Bell

DECEMBER 1, 2020

Trees literally release their leaves from the limb. It made me think about a customer releasing their imagination to be used in the resolution of a problem or the creation of an opportunity. It changes their resistance to hold onto the cocoon of safety and willingly release it to fall onto the playground of innovation. .

Hospitality 53

Hospitality Hospitality Innovation Customer Relationship 53

Intercom, Inc.

APRIL 25, 2018

Yesterday marked one of our biggest releases yet – our all new messenger. Big product release? And here are some hot-off-the press examples from some of our first customers who are using the new Messenger home, illustrating how they’ve tailored this space to be useful for them.

Start-ups 215

Start-ups Sales 215

Intercom, Inc.

APRIL 6, 2018

For example, Slite is a new collaborative tool which eFounders released last year. The point is rather akin to Amazon’s “ write the press release first ” advice, but instead of thinking about the headline, it asks you to think about what an average viewer would take away from it.

Construction 222

Construction Start-ups Sales 222

Intercom, Inc.

MARCH 16, 2021

Proactive support has a positive knock-on effect on every layer of the funnel – for instance, when most of your customers’ queries are resolved proactively, it frees up your support team to focus on your most pressing, complex, and VIP support queries. Here are our tips: Gather valuable conversation data fast.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Fonolo

APRIL 14, 2022

Research company PR documents and reports – financials, annual reports, sales reports, press releases, anything you can find. As for data collection, this can be a bit trickier. After all, competitors are not likely to share those details with you. This should give your team a. #4: 4: Review performance to inform strategies.

Net Promoter Score 67

Net Promoter Score NPS Contact Center Customer Satisfaction 67

Intercom, Inc.

AUGUST 15, 2019

Jeff is the author of Lean UX (which teaches how to rapidly experiment with design ideas) and the co-owner of Sense & Respond Press , a publisher of short, actionable books for busy leaders. Sense and Respond Press. Sampling of books published by Sense and Respond Press. That’s the key to all of this. Dee: I like that.

Start-ups 179

Start-ups Innovation Engineering Retail 179

MattsenKumar

JULY 30, 2021

Read their press releases and, if their senior management publishes, read what they have to say about the market and industry, as well as any predictions they make. In certain situations, press coverage may also be used as a talking point to help people understand your value offer. Reviewing Your Competitors’ Content.

Engineering 52

Engineering Sales Customer Service Technology 52

Beyond Philosophy

SEPTEMBER 20, 2017

To make matters worse, until last night Ryanair wouldn’t tell passengers who might be next, releasing cancellations only up through September 20th and causing anxiety for everyone flying after that. Ryanair’s statements in the days after the announcement did little to calm the outrage in the press and on social media.

Non-Profits 153

Non-Profits Social Media CX Customer Experience 153

Zendesk

APRIL 27, 2023

When experts compare it to the invention of the printing press or the Internet, that’s not hyperbole. In the coming weeks and months Zendesk will release an in-depth playbook about how AI can be a key element in providing 24/7 service, deeper personalization, and streamline operations as a business scales.

AI 52

AI CX Artificial Intelligence Legal 52

Intercom, Inc.

MARCH 21, 2018

You start by writing the press release, to articulate how the world will see your product, and then work backwards until you get to the minimum set of technology requirements to achieve your goals for the product. Companies like Amazon understand this well and are rightly famous for their “work backwards” philosophy.

Start-ups 223

Start-ups Customer Satisfaction B2B Technology 223

SugarCRM

OCTOBER 14, 2020

Release Highlights for SugarLive, Nurture Builder, Sell’s Enhanced Renewal Console. Sugar Sell releases build on our automated renewal management via an important customization enhancement. An immense amount of work went into the release this quarter and the results are evident. Exited for what else to see in this release?

Omnichannel 32

Omnichannel Customer Service Innovation Sales 32

Intercom, Inc.

APRIL 7, 2020

We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”. These are all “help first” communications, not really pressing people to become customers.

B2C 217

B2C B2B Education Healthcare 217

Fonolo

NOVEMBER 14, 2019

In a press release from IHG, Keith Barr, CEO of IHG, announced that the hospitality group will eliminate single-use plastics at 5,400 of its hotels. Marriott International also announced a similar sentiment in its press release earlier this year. We care about more than just your money.”.

Customer Service 52

Customer Service Hospitality Hospitality Government 52