Intercom, Inc.

OCTOBER 12, 2022

We’re committed to building a product that helps you understand your customers’ goals and solve their problems in a personalized, contextual way. . Earlier today, we announced some of our most exciting products and features yet – taking our Engage solution to the next level and enabling exciting new levels of engagement for our customers.

Omnichannel 104

Omnichannel Start-ups Education Customer Experience 104

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Business Growth 111

Business Growth Innovation AI Start-ups 111

Intercom, Inc.

AUGUST 25, 2021

We’ve also been hard at work adding additional customer engagement features. Want to see these features in action? We have a wide range of brand new reports and several new reporting features. We’ve introduced new chart types and new reports for Resolution Bot and Macros so you can optimize the performance of both features.

AI 129

AI Start-ups Sales Technology 129

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. And stay tuned for some exciting announcements on Totango product innovations coming soon!

Innovation 85

Innovation Outlook CRM Sales 85

Totango

AUGUST 18, 2021

The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. In this blog, we’ll cover what freemium onboarding email sequences are before we take a closer look at what types of emails go into successful onboarding campaigns.

Start-ups 115

Start-ups Technology Technology 115

Intercom, Inc.

MARCH 30, 2022

That’s why we’re so excited to announce the launch of our latest feature which embodies all of those sentiments – say hello to Intercom Surveys! Go omnichannel with both web and mobile surveys: Intercom supports sending surveys seamlessly across web and mobile, or outside your product via mobile push and email if needed.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Totango

JULY 29, 2022

Customer expansion is a way to maximize your assets by encouraging your current customers to expand their license agreement, purchase additional features, renew at a higher rate or extend their usage of your platform further across their enterprise. What goals did they set out to achieve when they purchased your product or service?

Scorecard 111

Scorecard Start-ups Customer Experience 111

Customer Service Life

DECEMBER 20, 2023

It’s not until they are slowly beaten down by product limitations, silly policies, and unapproachable leaders that they resort to the dreaded “no.” As much as I’d love to wave my hand to implement new features on the spot, it’s not always possible. Customer service professionals are hired and wired to find solutions for customers.

Contact Center 83

Contact Center Engineering Customer Service Sales 83

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Totango

MARCH 25, 2022

After you finally decide on which medium to use and manually map out your journey, then you each use a different tool to run campaigns and tasks. . Let’s take a look at some of Canvas’ key features. Key Features of Canvas. With Canvas, running and optimizing a campaign is as simple as pushing play.

Customer Experience 96

Customer Experience Customer Journey Map Finance Start-ups 96

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. This saves the customer time to browse through various categories of products.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Totango

AUGUST 8, 2021

Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. You can follow their progress by tracking customer success metrics that accurately measure product usage.

NPS 118

NPS Customer Experience 118

Hodusoft

JUNE 1, 2022

In every call center and contact center software auto dialer software outbound feature helps to dial out a set of contacts automatically. All that ultimately results in enhanced productivity and improved overall performance of call center agents. Some of these features are listed below.

Contact Center 111

Contact Center Compliance CRM Business Operations 111

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Understand what inactivity looks like for your product. Use email early on. But email is.

Customer Retention 199

Customer Retention Education Start-ups Customer Loyalty 199

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. Subscription or license renewal.

Net Promoter Score 105

Net Promoter Score NPS Start-ups Customer Relationship 105

Totango

AUGUST 9, 2022

Knowledge level: as defined by how informed the customer is about a given stage of a buying process or product feature. Product usage: which segments customers based on how they are engaging with your product. A marketing campaign can then be optimized to appeal to social media users fitting these characteristics.

B2B 99

B2B Customer Journey Map Social Media Net Promoter Score 99

Intercom, Inc.

AUGUST 7, 2019

A great onboarding experience is one that proves to new users that your product will help them do the job that they want. Of course, many products have unavoidable complexity. New users who drop off during the onboarding process believe that the core value of a product isn’t worth the cost of continuing. Understand the push.

Start-ups 223

Start-ups Sales 223

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Delivering your survey through multiple channels, such as your website and email list. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Help Scout

MAY 20, 2021

In this post, we’re sharing some great examples of customer success marketing — marketing activities and features specifically designed to help existing customers be successful with your product. Product communications, updates, and highlights. What is customer success marketing? Case studies. Customer events.

Start-ups 77

Start-ups Event Planning Social Media Customer Acquisition 77

SurveySensum

DECEMBER 7, 2023

Pro Tip: Various website feedback tools such as SurveySensum help in launching efficient website usability surveys at multiple touchpoints across the customer journey, featuring questions about page load speed, design, and content that can unveil some needed insights. Then how do these surveys help?

Net Promoter Score 52

Net Promoter Score Customer Satisfaction Start-ups Touchpoint 52

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. is neutral Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available.

Touchpoint 83

Touchpoint Actionable Insights Start-ups Customer Survey 83

SurveySensum

MARCH 25, 2024

This allows you to gather valuable contact information and continue engaging with them through email marketing or other channels. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now, that we understand the workings of exit intent popups, let’s explore some brand examples of these popups.

Sales 52

Sales Education Customer Retention Customer Satisfaction 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Non-Profits 52

Non-Profits Social Media Customer Feedback Close the Loop 52

SugarCRM

MAY 18, 2023

Our previous blog post discussed the core CRM features for sales automation. In this blog post, we’ll touch on the key features of lead management within a CRM. So, let’s dive into the lead management features that can make or break a CRM. This includes simple execution and tracking features.

CRM 40

CRM Sales 40

Inside Customer Service

MAY 13, 2021

One client implemented this tactic, and the results were immediate: #2 Focus agents on first contact resolution (FCR) Stop showing real-time productivity data to agents, including average handle time, emails per hour, and chats per hour. This causes both calls and emails to take longer, and agents are more likely to make mistakes.

Contact Center 147

Contact Center Start-ups Entertainment Social Media 147

Intercom, Inc.

SEPTEMBER 1, 2021

At Intercom, we believe the best products are built with the market in mind. That’s why some of Intercom’s first marketing hires were product marketers and why we’ve had a “seat at the table” from the early days of the company. . product marketing team. Involve PMM in the entire product process (or: it’s not all about launches).

Start-ups 138

Start-ups Sales Gaming 138

SurveySensum

OCTOBER 20, 2023

Have you ever wondered how the most successful SaaS products continue to thrive and meet the ever-evolving customer needs? To answer this, we explore three key questions that product developers commonly face: How do they know what users really want? These questions hold the key to elevating your product’s success.

Close the Loop 52

Close the Loop Social Media Customer Retention Text Analytics 52

Intercom, Inc.

DECEMBER 3, 2018

Tip 1: Increase performance of paid ad campaigns with personalized messages. You could send them a personalized holiday video, a product overview, some additional info about the product, a discount, or just ask them if they need help. Tip 3: Increase email campaign conversions with targeted messaging.

Start-ups 128

Start-ups Sales Engineering Technology 128

Totango

SEPTEMBER 22, 2020

Just as resource companies have boosted yields and increased prospect success rates through the adoption of increasingly accurate scientific measurements, striking gold in customer success has become a product of data and observation. You can follow their progress by tracking customer success metrics that accurately measure product usage.

NPS 95

NPS Customer Experience 95

Shep Hyken

JUNE 17, 2022

This week we feature an article by Devin Pickell, Growth Marketing Manager at Privy. He shares the five consumer trends organizations can use in their next campaigns and strategy. Use this information to inform future strategies and campaigns your business will be running. . But don’t get rid of email altogether.

Social Media 61

Social Media Retail Gaming Sales 61

Intercom, Inc.

JUNE 1, 2018

About 50 percent of my time was spent communicating with potential users, whether that was asking them to try Intercom over email, meeting them at conferences, responding to them in blog comments or talking to them on Hacker News. Pitching your product. When we started Intercom the latter was my job. Building an audience.

Start-ups 201

Start-ups Social Media Gaming Technology 201

Totango

APRIL 6, 2021

We also CC all emails that go out, we log our meetings and that sort of thing, so that everyone has a historical record. How do you track the success of automation and the campaigns you’re sending out to customers through Totango? I like to think of it as kind of a drip marketing campaign. If “X” worked, then they would go here.

CRM 62

CRM Start-ups Education Touchpoint 62

Totango

JULY 5, 2022

Customer health scores can help you assess whether your customers are seeing value in your product, determine churn risk and spot opportunities. Dissatisfaction can creep up in even the best customer relationships, especially if you aren’t regularly communicating the value of your product. Identify At-Risk Customers .

Net Promoter Score 97

Net Promoter Score Start-ups NPS Customer Relationship 97

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Hint: its a feature, not a bug. The post Product News – November 2022 appeared first on Lumoa.

Close the Loop 83

Close the Loop Start-ups AI Customer Feedback 83

Totango

FEBRUARY 14, 2022

Offer a special discount on a new product, feature or renewal. Invite customers to trial a new feature . Be attentive in out-of-product channels (i.e. Provide more in-product personalization . Use gamification methods to encourage customers to use and engage with your product regularly. Quality Time.

Social Media 84

Social Media Education Start-ups 84

Totango

MAY 28, 2021

By now, they should be implementing your product into their daily workflow and enjoying the first signs of business value. They’re not regularly accessing key features. User adoption is the rate at which your customers are actively using your product. Product Usage: The number of active daily, weekly, or monthly logins.

Net Promoter Score 81

Net Promoter Score Start-ups Customer Feedback Customer Experience 81

Intercom, Inc.

SEPTEMBER 26, 2018

The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. It sounds straightforward, but the nuance is that there is no consistent quantifiable definition of engagement across different products. Are they relieved to be finished setting up your product?

Start-ups 202

Start-ups Customer Feedback Sales 202