Intercom, Inc.

JANUARY 25, 2023

Every SaaS business faces the same challenge: how to get new customers to realize the value their product can deliver, as quickly as possible. With that in mind, simple, effective onboarding is a must-have within any product, and a crucial element of customer adoption and retention. Why Checklists? We knew we could do better.

Engineering 129

Engineering Start-ups Customer Loyalty 129

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Customer Satisfaction 83

Customer Satisfaction Sales 83

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

Customer Feedback 52

Customer Feedback Innovation Social Media Start-ups 52

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. But knowing how these steps work is not the same as making it happen, and we think we know why.

Start-ups 281

Start-ups Gambling Engineering Customer Retention 281

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Construction 52

Construction Social Media Engineering Actionable Insights 52

SurveySensum

SEPTEMBER 19, 2023

So yesterday my friend Jess was scrolling through a new travel booking app to book a hotel. While browsing, she kept receiving in-app surveys asking her to rate her experience. The question was – “ What do you think of our products? What products, right? What is an In-App Survey? What is an In-App Survey?

Actionable Insights 52

Actionable Insights Customer Satisfaction Touchpoint Start-ups 52

Intercom, Inc.

SEPTEMBER 3, 2020

So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Taking part in the panel are: Thomas Creighton de Farias – Senior Product Education Producer. Mathew Cropper – Senior Product Manager. Jen Murphy – Senior Product Researcher.

Customer Feedback 212

Customer Feedback Engineering Start-ups Voice of the Customer 212

Intercom, Inc.

MAY 8, 2018

From what was once an interface solely designed for conversation, the Messenger becomes a front desk for your website or app— surfacing a collection of apps that drive outcomes. But knowing what apps to use and feature is also probably a bit daunting. How should we stack rank our apps? Match the apps to your goals.

Start-ups 176

Start-ups Sales 176

Intercom, Inc.

JANUARY 21, 2020

I studied the first screen of 25 popular iOS apps to determine how much text they use. The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. Mobile apps dominate our digital experiences. Every app contains at least some text.

Social Media 291

Social Media Finance Retail Transportation 291

Totango

AUGUST 25, 2022

SaaS customer engagement is the strategic management of interactions with software users to help them see the value of the product. Use in-message apps to guide new customers through setting up their profiles during the onboarding process. Send email tips on advanced features to customers in the adoption phase.

Net Promoter Score 96

Net Promoter Score Customer Acquisition NPS Customer Journey Map 96

Intercom, Inc.

MAY 6, 2019

All products share a universal problem, no matter how long they’ve been around or how well they are built – the problem of customer inertia. Luckily, there are ways to convince them to make a switch and increase your product adoption. Luckily, there are ways to convince them to make a switch and increase your product adoption.

Start-ups 196

Start-ups Engineering 196

Zonka Feedback

SEPTEMBER 19, 2022

If you search for an app or SaaS product online for any purpose, you will find hundreds of options to choose from. This supply is fueled by the ever-increasing demand for mobile apps and product solutions. Now, this also means that for every product out there, there is an alternative.

Customer Feedback 98

Customer Feedback 98

Intercom, Inc.

AUGUST 25, 2020

Along the way, we’ll explore how conversational UX – cooperative exchanges of inputs and outputs – closes gaps between products and users. or fairly foundational (“Are ‘apps’ different from ‘integrations’?”). Ask yourself, “How do I bridge users’ existing mental models and the product itself?”. Overcoming gaps in understanding.

Legal 290

Legal Start-ups Engineering AI 290

Intercom, Inc.

AUGUST 25, 2021

We’ve also been hard at work adding additional customer engagement features. Want to see these features in action? We have a wide range of brand new reports and several new reporting features. We’ve introduced new chart types and new reports for Resolution Bot and Macros so you can optimize the performance of both features.

AI 129

AI Start-ups Sales Technology 129

SurveySensum

OCTOBER 6, 2023

A team of developers was enhancing a fitness app with new features but was uncertain about user responses. So, they decided to launch an in-app survey to gather insights and enhance user satisfaction. They then tested a new approach – displaying a survey prompt upon app opening, but before starting a workout.

Social Media 52

Social Media Start-ups Touchpoint Customer Feedback 52

Zendesk

JANUARY 17, 2024

It’s fair to say that the Zendesk Marketplace is buzzing with app activity. In my four years as Marketplace Operations Manager, the number of apps available has skyrocketed from 927 to 1,542—that’s a leap of more than 600! 1,542 apps are currently listed on the Zendesk Marketplace. And it’s not slowing down. First things first.

Education 52

Education Customer Feedback 52

SurveySensum

AUGUST 31, 2023

A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth. A great SaaS feedback platform not only offers insights to refine your product based on real user experiences but also steers your product’s growth.

Customer Satisfaction 52

Customer Satisfaction Close the Loop NPS Customer Retention 52

Intercom, Inc.

FEBRUARY 16, 2021

But I’d like to explore a few tips and tricks for mining creative inspiration across the visual, functional, and conceptual aspects of design based on my own experiences as a Product Designer at Intercom. Originality is the holy grail of creativity. But does true originality exist in design or is it always influenced by what came before?

Start-ups 283

Start-ups Transportation Innovation Technology 283

Intercom, Inc.

MAY 25, 2022

This allows us to develop teams of deep domain experts to support and enable product engineers as they build the next generation of Intercom, and provide world class observability tooling, scaling, reliability, and secure-by-default build patterns. . Our teammate app is an Ember.js We’re growing alongside our customers.

Engineering 252

Engineering Technology Technology Customer Experience 252

Intercom, Inc.

JUNE 22, 2022

The exciting new features launching today – Custom Actions and Custom Objects – are no-code capabilities that will help boost your self-serve resolution rate by allowing your bots to access external information and answer more questions than ever. And, there’s no technical expertise required to install these features. Custom Actions.

Invoicing 218

Invoicing E-commerce Customer Satisfaction Start-ups 218

SurveySensum

JANUARY 26, 2024

Intrigued, she navigated the website and product and finally placed the order. Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Key Touchpoints : Social media ad showcasing the app’s features.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Intercom, Inc.

OCTOBER 5, 2018

One retention tactic that works particularly well is lifecycle messaging: contacting users with in-apps and emails they will get value out of, based on their actual experience of using, or in most cases not using, your software. Understand what inactivity looks like for your product. Use email early on. But email is. Be personal.

Customer Retention 199

Customer Retention Education Start-ups Customer Loyalty 199

SurveySensum

SEPTEMBER 14, 2023

Have you ever wondered how you can enhance user onboarding and improve your product not just to meet customers’ expectations but to exceed them? With IN-APP SURVEYS. W hat are In-App Surveys? In-app surveys are short surveys that are launched inside the app and help you gather customer feedback at relevant touchpoints.

Social Media 52

Social Media Sentiment Analysis Start-ups Actionable Insights 52

SurveySensum

MARCH 20, 2024

A Customer Experience Management tool or software helps businesses monitor, manage, and improve the overall customer experience with their products, services, or brand. Best Features: In-Built Templates: SurveySensum has made creating surveys easier! Best Features: In-Built Templates: SurveySensum has made creating surveys easier!

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Totango

AUGUST 23, 2022

Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Extending an offer to upgrade to your premium app. Providing tutorial tips to answer customer questions and encourage greater product adoption. What type of medium is used.

Touchpoint 115

Touchpoint B2B Customer Journey Map Social Media 115

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Finance 91

Finance Customer Retention Sales Technology 91

Intercom, Inc.

MAY 6, 2020

We’ve been listening to your feedback and have built 45 features so far this year to help you stay close. Whether you’re using Intercom for customer support, lead generation, or customer engagement, these features will help you manage all of your customer conversations, no matter how many. Want to see them in action? No problem.

Start-ups 129

Start-ups Customer Retention 129

SurveySensum

SEPTEMBER 26, 2023

Have you ever poured your heart and soul into creating a product, only to find that it languishes in the market, struggling to gain traction? As a product manager, this can be a disheartening experience. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce.

Customer Retention 52

Customer Retention Start-ups Sales Customer Expectations 52

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Combine NPS surveys with other apps for more powerful functionality. Generating survey reports.

NPS 101

NPS Net Promoter Score Customer Satisfaction Customer Retention 101

Intercom, Inc.

JUNE 8, 2018

Web businesses searching for product market fit think they can follow this philosophy just by shipping code. But shipping code doesn’t mean that you’re making any significant product improvements. Similarly you can make undeniable improvements to parts of your product and get no response or appreciation for it.

Start-ups 223

Start-ups 223

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Our high rating in the usability index is a testament to the user-friendly interface and comprehensive features of Totango. The onboarding experience was in-depth and thorough.

Business Operations 108

Business Operations Customer Satisfaction Sales Customer Service 108

Intercom, Inc.

JUNE 12, 2018

That is why we are continually updating our products in ways that help you engage with your visitors, leads and customers quickly and effectively. We’ve made it even easier for you to give a great answer right away with our new notes in Inbox profiles feature. You can also set owners manually or automatically via our API.

B2C 174

B2C Start-ups B2B 174

Intercom, Inc.

MARCH 9, 2022

In an episode of our Intercom on Product podcast , our co-founder Des summed up the output vs outcomes relationship in this way: “it’s what you ship versus what happens because of the thing you ship.” and typically measure this behavior as product activity or usage. We instrument our product so that we can measure our outcome.

152

152

Intercom, Inc.

JULY 5, 2022

This is the second post in a series exploring our product principles. Our Chief Product Officer Paul Adams introduced me to the idea of creating systems, not destinations. For example, here’s a system design diagram that we used to design our Articles product. Focus on the most important decisions with system design.

Start-ups 186

Start-ups Construction Manufacturing Retail 186

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. CRM data can be stored, retrieved, analyzed, applied and synced with data from other apps. Why Do I Need B2B CRM Software?

B2B 79

B2B Sales CRM Artificial Intelligence 79

Intercom, Inc.

SEPTEMBER 26, 2018

The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. It sounds straightforward, but the nuance is that there is no consistent quantifiable definition of engagement across different products. Those days are over. Get to the point.

Start-ups 202

Start-ups Customer Feedback Sales 202

Totango

AUGUST 16, 2022

Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve. Encouraging more significant product usage. What Is Customer Retention Software? Reminding customers of renewal deadlines.

Customer Retention 98

Customer Retention CRM Customer Relationship Management Customer Loyalty 98