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SAP’s Transformation and Innovation in Customer Success

Totango

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. Q: How is experience, particularly around human experience infused across customers, employees, and partners playing into this as Customer First is being scaled to massive levels?

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CSM Renewal Survey Strategy

ClientSuccess

This makes sense because, after all, CSMs are not in sales for a reason. CSMs are becoming more and more involved in the customer renewal and/or upsell process alongside sales team members because they are intimately familiar with how the customer is using a product and the value they see from the solution.

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Who’s who: Rob Clough, RevOps Manager

Logicalware

I work cross-functionally with sales, marketing, finance, product, and other stakeholders to share insights and centralise information and more. Q: How did you become a Salesforce Admin? Q: How is Puzzel’s Salesforce used and how does it impact the customer? Q: What’s your proudest achievement at Puzzel so far?

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Amazing Business Radio: Paul Reilly

Shep Hyken

Utilizing Customer Experience as a Sales Tool. Shep Hyken interviews Paul Reilly, a professional speaker, sales trainer, and author of Selling Through Tough Times. ” Quotes: “The best sales tool you can have is a great customer experience.” How does customer experience impact sales?

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Tips for Navigating Your Customer Success Career Path

Totango

Network internally to learn more about your product, processes, goals, etc. . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. . Some of the key takeaways from the webinar included: .

Start-ups 101
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How we approach remote employee onboarding at Intercom

Intercom, Inc.

By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. These are the modules and experiences that provide a fundamental understanding of our business, covering mission, vision, strategy, product, and organizational structure.

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4 Ways Video Technology Can Improve Your Customer Support and Operations

TeamSupport

Encourage your contacts to invite relevant colleagues and make it a fun Q&A more than an issue-solving marathon. The more people that are involved and knowledgeable about your product, the better. Who doesn’t want that additional 45 back? Who doesn’t want that additional 45 back? It’s a win-win for both parties!