The Customer Service Blog

JANUARY 5, 2024

Spurred by political events, misinformation has garnered widespread media coverage and academic research. But most of the attention has been in the fields of political science, social psychology, information technology and journalism studies. What if the influence of misinformation extends beyond explicit attacks on brands?

Pharmaceutical 63

Pharmaceutical Social Media Technology Technology 63

Zonka Feedback

AUGUST 3, 2022

Smartphones and the internet have influenced the way people consume online content and access information. Medium, such as websites and social media channels, is becoming essential in today's marketing landscape as users will check on these platforms to find out about the product.

Social Media 98

Social Media Customer Experience 98

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. At Intercom, we’re all about making internet business personal, and social media happens to be a big part of that. Foundations of social moderation and conversation.

Social Media 118

Social Media Start-ups Machine Learning CX 118

Beyond Philosophy

NOVEMBER 16, 2023

He needs help with getting other people to help sell his product. Before we get into that, let’s remember a foundational element of success in marketing and sales tactics: before you plan and execute, think about what you want to get out of it. I avoided a couple of them, particularly the first one, affiliate marketing.

Sales 78

Sales Social Media Education Sports 78

Zendesk

OCTOBER 22, 2021

Social selling has impacted the market ever since we started trading products. Market analysis indicates that consumers influenced by social media are four times more likely to spend more on purchases. What is social selling? Facebook Market). That’s over standard advertising.

Social Media 98

Social Media Sales Start-ups Social Listening 98

RateMyService

SEPTEMBER 27, 2023

Our new feature makes it easy for your customers to leave their positive feedback on your social channels In the ever-evolving landscape of digital marketing, businesses must harness the power of social reviews on platforms like Google and Facebook to thrive in the digital age.

Social Media 52

Social Media Customer Acquisition Gaming 52

Fonolo

AUGUST 11, 2020

Everything and anything from your products to brand voice and color will impact how customers feel about your business. To make things simpler, we’re going to focus on the following three types of influence: Personal experience. Social cues. Social cues are almost as important. Humans are social animals.

Social Media 87

Social Media Sports Sales CX 87

Fonolo

DECEMBER 16, 2021

So what if you have an incredible product or service? If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . If you’re not leveraging your social media channels to engage and support your customers, now is the time to start.

Social Media 146

Social Media Customer Service Contact Center Close the Loop 146

Zendesk

JUNE 21, 2023

Sometimes, the best way to market your company is through the very people who use your products or services. Brand advocacy can be a very effective tool for businesses looking to get the word out and expand market reach. It can also help build your brand and positively affect marketing efforts.

Social Media 52

Social Media Net Promoter Score Education Construction 52

SurveySensum

SEPTEMBER 6, 2023

I started by reading reviews, seeking advice from friends, and checking social media. In such a situation, you might have opted for a different brand, potentially missing out on a fantastic product and exceptional customer service, right? Promoters are satisfied and loyal customers who genuinely like your product or service.

NPS 52

NPS Social Media Net Promoter Score Customer Loyalty 52

Beyond Philosophy

APRIL 13, 2023

FOMO, or fear of missing out, is a powerful marketing tool. In addition to being the subject of several research projects in psychology, it’s also a powerful marketing tool—if you know how to leverage it. Part of the reason FOMO has become a part of our vocabulary is because of social media.

Social Media 78

Social Media Sports Gaming Education 78

Intercom, Inc.

MAY 13, 2022

Lead generation uses marketing to generate interest for a company’s products and services, turning a lead into a prospect and nurturing them down the marketing funnel. A prospect is a qualified lead and can be anyone in your target market. Essentially, it’s a strategy that tells marketers how to generate leads. .

B2C 118

B2C Social Media B2B Sales 118

Sprinklr

AUGUST 24, 2021

There is an interesting story about an interview question at a bank where candidates were asked, “What do you think of social selling?” It was a trick question, intended to weed out the inexperienced social explorers from those that had hands-on enterprise social media experience. So, what is social selling?

Social Media 111

Social Media Social Listening CXM Compliance 111

SurveySensum

JULY 24, 2023

And here’s the cool part: for retailers with complex products or services, self-service kiosks come to the rescue! According to Statistia’s survey on Retail Technology , in 2021, the global market value of self-service systems was over 4 billion USD, and it is expected to hit 13-14 billion USD by 2030.

Retail 52

Retail E-commerce Customer Experience Social Media 52

Fonolo

MAY 11, 2021

With advances in online communication, and the court of public opinion that social media now provides, brands and their customer service faux pas are more exposed than ever. The phrase ‘ customer expectation ’ refers to anything and everything that a customer expects from a service, product, or brand. Lived experience.

Customer Expectations 108

Customer Expectations Social Media Education Customer Service 108

Experience Investigators

NOVEMBER 7, 2023

The answer and best strategies are backed by science and decades of social behavior. Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. Are there customer feedback insights or reviews that express product quality concerns?

Customer Retention 98

Customer Retention Social Media Customer Loyalty Start-ups 98

Inside Customer Service

DECEMBER 2, 2021

Some companies have marketing roles with the word "evangelist" in the job title. Their job is to get the word out about a company's products and services. You might find them in sales, marketing, customer service, operations, or even finance. Employees at Slack become customer advocates by using the product every day.

Retail 260

Retail Social Media Finance Sales 260

Zendesk

JULY 26, 2022

If you’ve ever been to a sophisticated social event, you’ve likely encountered that strange interaction where one party attendee asks about another party attendee’s job. “Oh,” According to Forbes , BDRs create “long-term value for an organization from customers, markets, and relationships.” Market and industry trends.

Social Media 96

Social Media Sales CRM Start-ups 96

Hodusoft

OCTOBER 22, 2021

Top 10 Tips to Improve the Productivity of Your Call Center Agents. Therefore, maintaining improve call center productivity, agent productivity can be a difficult task for managers. Therefore, maintaining improve call center productivity, agent productivity can be a difficult task for managers. Engage agents.

Social Media 122

Social Media Outlook Customer Satisfaction Contact Center 122

SugarCRM

APRIL 23, 2024

Jill is a trailblazer in social selling and digital sales transformation, renowned for her dynamic approach to reshaping the role of sales and companies around the world. Where are they influenced in various communities that they might be a member of? You have to have a tech stack that can support this new go-to-market motion.

B2B 29

B2B Sales Innovation Social Media 29

Win the Customer

JUNE 13, 2023

This psychological phenomenon, rooted in our innate desire to conform and belong, can be harnessed to positively influence customer perception and loyalty. Building Trust and Credibility The Bandwagon Effect thrives on the principle of social proof. Leveraging the Bandwagon Effect streamlines the decision-making process.

Customer Experience 52

Customer Experience Social Media Innovation Customer Loyalty 52

CommBox

JANUARY 28, 2024

The person depicted may not exist in the real world, but is the result of real market research. Personality Traits A persona also lists personality traits which might be related to how your users purchase or use your product. How does our product fit into that routine? What makes you the most excited about our product?

Social Media 52

Social Media Start-ups Gaming AI 52

Zendesk

DECEMBER 21, 2021

It’s 2021: Over 90 percent of consumers research products online before purchasing. Buyers already know the what about your products and company. If your product is approximately the same price and quality as company B and C’s, why should buyers choose you? People are losing interest in hard sales and product-focused marketing.

Sales 98

Sales Social Media CRM B2B 98

Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. Social commerce. Social commerce enables individuals to buy products, services, and experiences from within the social media platforms they’re using. Livestream commerce.

Entertainment 52

Entertainment Social Media Retail Omnichannel 52

Zendesk

JUNE 3, 2021

. . . Social media isn’t just the tool of teens—over the past year, it has quickly become one of the fastest-growing channels for customer support, with tickets up 181 percent since the start of the pandemic. Now, more than ever, customers are looking to connect with brands on their favorite social media platforms.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

Zendesk

APRIL 18, 2022

It’s no different for sales and marketing teams when sourcing leads. When someone is motivated to find you because they are looking for a particular product or service, the first point of contact—whether it’s a web search, referral, or an Instagram story—is the lead source. Social media. Content marketing.

Social Media 98

Social Media CRM B2B B2C 98

Aquire

JANUARY 18, 2022

According to a Forrester study: 32 percent of brands say they’ll establish pop-up and in-person experiences, with 31 percent establishing or expanding physical stores 59 percent of consumers say they’re likely to look at a product online and buy in-store 54 percent are likely to look at a product in-store and buy online.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

SugarCRM

APRIL 23, 2024

Jill is a trailblazer in social selling and digital sales transformation, renowned for her dynamic approach to reshaping the role of sales and companies around the world. Where are they influenced in various communities that they might be a member of? You have to have a tech stack that can support this new go-to-market motion.

B2B 26

B2B Sales Innovation Social Media 26

SurveySensum

OCTOBER 3, 2023

20+ Must-Ask Automotive Customer Satisfaction Survey Questions Intender (Pre-Sales) Survey Rejector (Pre-Sales) Survey Product Quality Survey (Inbound & Outbound) What To Do With the (Pre-Sales and Product Quality) Feedback? Which social media platforms do you primarily use for gathering information about cars and dealerships?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

Beyond Philosophy

AUGUST 4, 2022

We discussed this on a recent podcast with our guest, Broderick Turner, Ph.D., Assistant Professor of Marketing at Virginia Tech. The Zoom meetings feature research-active faculty from across the globe and from all academic disciplines and are designed to enhance organizations’ economic, environmental, and social outcomes.

AI 148

AI Artificial Intelligence Machine Learning Start-ups 148

Zendesk

FEBRUARY 7, 2022

Data analysis helps you discover how consumers use your product or service to solve problems; it also reveals the roadblocks they face on the customer journey. Companies can collect customer data from a number of touchpoints, including websites, apps, social media, and surveys. This is where customer analytics comes into play.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Sprinklr

OCTOBER 12, 2021

In early 2021, Apple announced new data privacy and tracking changes within the iOS 14 release, making it clear that an advertiser’s wider marketing ecosystem is more important than ever. Tracking and attribution changes created immediate changes to advertisers’ day-to-day activities, directly influencing KPIs and campaign metrics.

CXM 72

CXM Social Media Social Listening Retail 72

ProProfs

JANUARY 30, 2019

Are you still not convinced about the power of social media and the benefits it offers for your business? These days, various marketing tools like free online quiz maker , survey makers, learning tools are making up for a crucial part of many brands’ marketing strategy. That’s where social media comes in.

Social Media 69

Social Media Gaming Entertainment Start-ups 69

Zendesk

APRIL 18, 2023

Touchpoints Touchpoints are interactions customers have with a company, whether that’s through a website, social media app, or employee. Touchpoints influence customer perception and also present opportunities to improve customer service. Customer service touchpoints are significant for any business.

Customer Journey Map 98

Customer Journey Map Social Media Touchpoint Sales 98

CSAT.AI

MARCH 1, 2023

Businesses must decide to be agile , adapting their processes, products, or services as needed. Additionally, social media platforms are valuable for engaging with Gen Z customers and providing them with real-time feedback about their products or services. You can also engage Gen Z through the power of the influencer.

CX 68

CX Social Media Sentiment Analysis Technology 68