Totango

JUNE 10, 2022

After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. . Always be listening, learning and growing. Challenge things honestly, be bold and be kind. Raise your hand for new projects. Remember, there are no rules.

Start-ups 101

Start-ups Customer Loyalty Customer Satisfaction Sales 101

TeamSupport

MAY 1, 2020

Encourage your contacts to invite relevant colleagues and make it a fun Q&A more than an issue-solving marathon. 3) Create a video information library for your customers – Let’s say your support agent just had a great Q&A session and solved a few problems along the way. Who doesn’t want that additional 45 back?

Technology 71

Technology Technology Sales B2B 71

Intercom, Inc.

JUNE 9, 2021

By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. It was also my first official week in the People Development Program Manager role, which certainly added to the challenge! . We were going remote. . We all laughed. .

Gaming 253

Gaming Engineering Start-ups Sales 253

Intercom, Inc.

APRIL 14, 2020

Kaitlin says: “Our enablement team updates our resources on a daily and weekly basis, so that our whole team of 100+ sales people and support people all have one centralized, regularly updated resource with everything that they need to support our customers.”. That sense of safety must come from the top – directly from your leadership team.

Customer Loyalty 223

Customer Loyalty Healthcare Customer Experience Sales 223

Intercom, Inc.

MAY 11, 2018

Adding live chat to your funnel is a great way of generating more sales and targeting specific leads in a more effective way, ensuring the best experience possible for all involved. When using live chat for sales, you should always strive to be proactive with your communications.

Sales 196

Sales Start-ups 196

ClientSuccess

AUGUST 24, 2021

It’s no surprise the handoff from sales to customer success is one of the trickiest parts of the customer success journey. An awkward transition from the sales process to implementation and onboarding can set the tone for the entire customer relationship – good or bad. A contract overview, use cases, and goals for the project.

Sales 52

Sales CRM Start-ups Customer Relationship 52

Intercom, Inc.

SEPTEMBER 9, 2020

With that in mind, we wanted to find a way for you, our customers, to build relationships with one another – to create a platform where sales, marketing, product, and support teams could come together, share their expertise, learn from other industry experts, and maximize the potential Intercom has to offer. Discovering Interconnected.

Sales 118

Sales 118

Beyond Philosophy

SEPTEMBER 18, 2016

Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement? There is always pressure to make your sales goals. Sales people thrive on this and are compensated well for making their goals.

Construction 166

Construction Sales Customer Experience 166

TeamSupport

SEPTEMBER 29, 2020

Traditionally, while support teams knew of the customer through ticket interactions, the sales team knew of the customer through their sales engagements, and product teams typically knew nothing about the customers—and focused only on what needed to be built, without considering how customers were using their technology.

Customer Relationship 89

Customer Relationship B2B CRM Compliance 89

Qualtrics

NOVEMBER 12, 2019

This is Jessica’s “Why Qualtrics” story about how a Sales Career at Qualtrics has helped her continue to deliver on a life of impact. Both roles are very demanding: 3 kids and a sales leadership position. At Qualtrics we want to connect our people to careers that feed their purpose; jobs that motivate & inspire them.

Sales 37

Sales Start-ups Social Media Finance 37

Lightico

FEBRUARY 22, 2024

Q&A Data Query Capabilities: Interact with your documents with common questions using natural human languages which can be pre-configured, or manually entered; similar to Chat-GPT. Policy Applications, Sales, and Binding New policy holders are vital to insurance companies. simplifying document management.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

SurveySensum

SEPTEMBER 22, 2023

This helps you understand whether your product meets the needs of your target customers, informing product development, marketing, and sales strategies. Every business aims for the perfect product that customers adore. Take Apple, for example, who just launched products as per the market i.e., its latest iPhone 15 and sleek smartwatches.

Customer Satisfaction 52

Customer Satisfaction Text Analytics Customer Feedback Customer Retention 52

SurveySensum

JANUARY 29, 2024

You made the sale – awesome sauce! Here are 7 Small but Impactful Ways to Improve Customer Experience Immediately After Making a Sale 1. Instead, swoop in with a friendly check-in message a few days post-sale. So, let’s talk about that sweet spot right after sealing the deal. But don’t pop the champagne just yet.

Sales 52

Sales Customer Experience Social Media Gaming 52

CSAT.AI

AUGUST 31, 2022

One service area that is projected to have agent job growth is call centers used by businesses to outsource a combination of sales and support. The q uit rate for Professional and Business Services from April 2020 to November 2021 rose from 2.3 Customer Service Growth Projections. Call Center Outsourcing and The Role of the Agent.

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77

Zendesk

DECEMBER 2, 2020

While some customers may be cutting back on holiday spending, e-commerce sales are up 32 percent this year. Full Q&A with Chatdesk. Companies use our software to increase customer happiness, grow sales, and scale on demand. Lean on AI-powered tools to help keep up with increased demand. I’m based in Brooklyn, New York!

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Customer Bliss

JUNE 8, 2020

This is a group of senior leaders across marketing, sales and customer success and we meet regularly to stay tightly aligned on everything from strategic planning and short-term plays. How did you succeed to pass these customer initiatives (discounts for example) through Sales and Finance during pandemic period? ” 3. .

Finance 84

Finance B2B Education Sales 84

Confirmit

JANUARY 23, 2020

They operate under four retail brands - B&Q, Castorama, Brico Dépôt and Screwfix. He also explains how store managers now access CX data daily, alongside sales information, to set actions that will improve service levels and boost customer loyalty. GSK, LexisNexis, Mars Inc., Voice of the Customer Videos.

CX 52

CX Voice of the Customer Retail Contact Center 52

Totango

APRIL 6, 2021

Do you use Salesforce in addition to Totango and does your sales team use Totango alongside your CS team? Our sales team does not use Totango directly but they do use Zoe by Totango through Slack. Our sales team does not use Totango directly but they do use Zoe by Totango through Slack. If “X” worked, then they would go here.

CRM 62

CRM Start-ups Education Touchpoint 62

Totango

JUNE 8, 2021

And, depending on what message we have in the email, what actions they take based on that message. TC: At Truspilot, we have three key components that indicate to us if a business is getting value out of our platform or not and those are our basis for engagement. From there, we decide which customer journey we put them down. . .

E-commerce 117

E-commerce Sales Technology Technology 117

CSAT.AI

APRIL 5, 2023

In agile teams, agents also serve sales and other functions. Average Handle Time (AHT) : This metric measures the total amount of time an agent spends on a customer interaction, including call time, hold time, and post-call work. Bug : Problem or fault in a product, service or process.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

SurveySensum

SEPTEMBER 11, 2023

In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale. How well is your SaaS product performing, especially in terms of SaaS customer retention ? And with that, the customer’s expectations and needs are also evolving.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

DMG Consulting

NOVEMBER 14, 2020

We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. This means that customers can have an ongoing dialog with a company, seamlessly across channels, over an extended period of time. .

Customer Service 62

Customer Service Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

APRIL 15, 2020

We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. The focus of much of the investment in service today is artificial intelligence (AI) and automation initiatives.

Outlook 62

Outlook Contact Center Artificial Intelligence Text Analytics 62

DMG Consulting

AUGUST 3, 2020

We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report.

Text Analytics 62

Text Analytics Contact Center Innovation Sales 62

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. These exceptional bicycles have taken the market by storm, capturing the hearts and imaginations of children and parents alike. The brand specializes in designing and manufacturing high-quality bicycles for children.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Fonolo

NOVEMBER 1, 2018

Join us in a one-hour Google Hangout on Thursday, November 29th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management/marketing. Messaging .

Customer Service 69

Customer Service Contact Center B2C Social Media 69

Kerry Bodine

AUGUST 14, 2020

This approach is detailed in my blog post 3 Steps To Better Customer Research. And for more on this subject, I suggest checking out these two additional posts: Quant Data, Qual Data: Use Just One To Derail Your CX Efforts. The Trade-offs Between Quant & Qual Customer Research. Can we have nested journeys? Is causing pain for your organization.

Touchpoint 83

Touchpoint Start-ups CX Government 83

Zendesk

JULY 30, 2021

BaseLinker (Support) (Chat) is an e-commerce integration and multi-channel sales management system. Verse is a lead conversion platform that helps businesses follow up and convert more leads into sales by instantly engaging new leads through a real 2-way text conversation, driven by powerful AI alongside highly trained reps.

E-commerce 52

E-commerce Construction Sales Government 52

DMG Consulting

DECEMBER 10, 2019

Sales of these solutions are expected to remain strong as their reach extends into the back office and other enterprise departments. We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

DMG Consulting

JULY 31, 2019

Companies appreciate the value of call tracking in delivering significant improvements in marketing efficiency and effectiveness, quantifiable increases in sales, and high levels of customer satisfaction. Call tracking shows that when a phone number is added to an online marketing campaign, sales increase.”. and offline (e.g.,

Contact Center 48

Contact Center Text Analytics Social Media Customer Relationship Management 48

Totango

MARCH 6, 2020

Your customers speak to you in all manner of ways beyond a direct Q&A format. To make the most of your Voice of Customer (VoC) data you need to know when to request, share, and use feedback in your daily workflows to impress and serve customers. What is VoC? CSAT, NPS) and other feedback channels. Gather Feedback from Multiple Channels.

Voice of the Customer 93

Voice of the Customer VOC Social Media Actionable Insights 93

DMG Consulting

APRIL 15, 2020

We assist management in optimizing the performance of their contact centers by increasing operational efficiency, providing an outstanding customer experience, enhancing loyalty and increasing sales and profits. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.

Predictive Analytics 62

Predictive Analytics Contact Center Machine Learning Artificial Intelligence 62

ClientSuccess

MARCH 13, 2020

Mark Roberge: Founding VP of Sales, and CRO @ HubSpot. Presentation at SaaS Summit ‘19: The Evolution of the Sales Intelligence Ecosystem. Q&A on SFDC Ventures & What Makes It Unique. Lauren Schwartz: Senior Regional Director, Enterprise Sales @Segment. Aaron Levie, Founder/CEO @Box. Rahul Vohra, CEO @Superhuman.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

DMG Consulting

JUNE 12, 2019

While the number of contact center seats has not grown substantially during the year, the WFO vendors are seeing impressive sales numbers because they are delivering innovation that addresses the evolving business needs of their customers. 2018 was a very good year for the WFO market, with full-year total company GAAP revenue of $3,609.8

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Innovation 48

ClientSuccess

MARCH 13, 2020

Mark Roberge: Founding VP of Sales, and CRO @ HubSpot. Presentation at SaaS Summit ‘19: The Evolution of the Sales Intelligence Ecosystem. Q&A on SFDC Ventures & What Makes It Unique. Lauren Schwartz: Senior Regional Director, Enterprise Sales @Segment. Aaron Levie, Founder/CEO @Box. Rahul Vohra, CEO @Superhuman.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Totango

SEPTEMBER 1, 2022

Why Your QBR SaaS Model Needs an AI Makeover. Quarterly business reviews (QBRs)[LINK] have become a standard practice for software providers, but today’s QBR SaaS model is rapidly transforming. SaaS QBR meeting agendas[LINK] typically cover: A review of progress toward goals established during previous quarterly business reviews.

Customer Journey Map 97

Customer Journey Map Artificial Intelligence Net Promoter Score AI 97

Fonolo

OCTOBER 30, 2018

Join us on Thursday, November 29th at 2:00 PM ET / 11:00 AM PT for the live Q&A. Tobias has over 15 years of experience in customer care technology and the contact center industry with roles spanning engineering, consulting, pre-sales engineering, and product management / marketing. It is a well-established part of the landscape.

Customer Service 52

Customer Service Contact Center Engineering B2C 52