ClientSuccess

JUNE 28, 2018

For us at Traede, this has meant changes in regards to our service channels (phone, e-mail and chat), so that we continue to deliver timely and 1st class service but also allowing us to focus on complex tasks without having to jump in and out of it these. What is one customer success principle you try to live by? Question 2.

Start-ups 40

Start-ups Innovation Customer Experience 40

ClientSuccess

APRIL 13, 2017

Is a chat function utilized as a method of support and if so, is someone manning it at all times when the chat is “online”? Is it easy to get to a live person if needed? Are support hours posted, such as 24/7/365 support or 8am – 5pm EDT? Is information updated frequently based on customer feedback and product updates?

Start-ups 41

Start-ups Touchpoint B2B Customer Feedback 41

Comm100

NOVEMBER 3, 2017

In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. This approach helps when consistency of strategy or voice is a concern. Introduction. This activity is simple.

Social Media 46

Social Media Social Listening Start-ups Legal 46

ClientSuccess

MAY 31, 2018

It’s been neat to see people chat about an industry persona afterward, and some of our best process and feature improvements were kickstarted when Lucidpress team members walked up afterwards with questions. What is one customer success principle you try to live by? Question 7. Want to share your mentor advice? SoapBox Team Shout-Out.

Start-ups 40

Start-ups Engineering Sales Customer Experience 40

Intercom, Inc.

NOVEMBER 7, 2019

At Spendesk I am currently head of sales, so my main missions are about hiring and building the sales department on one side, and I also work around like all of the go-to-market strategy. And if the answer is yes, it means they will adopt chat systems (and this is why Intercom is here).

Finance 162

Finance Engineering Sales B2C 162

Comm100

FEBRUARY 25, 2021

Boost digital connections with live chat For healthcare companies looking to expand their digital customer service offerings, there is no better or easier place to start than with live chat. . Live chat enables patients to connect with healthcare representatives directly on a company’s website in real-time.

Healthcare 52

Healthcare Customer Service Omnichannel Compliance 52

Comm100

MARCH 23, 2020

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support channel. However, the volume of chats you receive may get out of hand if you aren’t prepared. Reporting . Prioritizing .

Customer Service 55

Customer Service 55

Ameyo Callversations

APRIL 18, 2022

As 66% of customers start with self-service mediums before connecting with live agents, it is essential to engage with them early on. Onboarding for Customers and Employees – Onboarding with the right information can be automated as well using voice or chat inputs. DOWNLOAD eBook. free eBook for the answers.

AI 98

AI Machine Learning Omnichannel CRM 98

Ameyo Callversations

APRIL 18, 2022

As 66% of customers start with self-service mediums before connecting with live agents, it is essential to engage with them early on. Onboarding for Customers and Employees – Onboarding with the right information can be automated as well using voice or chat inputs. DOWNLOAD eBook. free eBook for the answers.

AI 98

AI Machine Learning Omnichannel CRM 98

Comm100

MARCH 23, 2020

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support channel. However, the volume of chats you receive may get out of hand if you aren’t prepared. Prioritizing.

Customer Service 53

Customer Service 53

Aquire

AUGUST 24, 2021

Using these lead generation strategies will help you reach pivotal marketing and sales goals. Demand generation: using targeted programs such as webinars, events, whitepapers, and live demos or free trials. Implement live chat to generate leads. LIVE CHAT SOFTWARE. How can live chat generate leads?

Sales 52

Sales CRM Social Media Start-ups 52

Comm100

OCTOBER 25, 2021

While this can be a highly effective enrolment strategy, it misses a major opportunity to engage with current students, improve student experience, and ultimately, reduce drop-out rates. Get ebook now. Free eBook. To meet these students online, 98% of schools are now using social media, according to Hootsuite. Quick Responses.

Social Media 52

Social Media Education Omnichannel Invoicing 52

Comm100

FEBRUARY 7, 2018

Judging Resources and Support Availability. Additional Considerations for Live Chat Software. Judging Resources and Support Availability. Will the vendor provide instant support for urgent issues, for example by phone or live chat instead of email or ticketing? Customizing Your Software. Judging Ease of Use.

Social Media 41

Social Media CRM Invoicing Omnichannel 41

Intercom, Inc.

FEBRUARY 17, 2022

Doug Kessler is the co-founder and creative director at Velocity Partners , a B2B Marketing Agency with a laser-sharp focus on content strategy, and the writer of articles such as The Search for Meaning in B2B , Crap , and Insane Honesty. Be honest with your content and don’t be afraid to kill it if it doesn’t live up to your expectations.

B2B 209

B2B Start-ups Education Entertainment 209

Comm100

JUNE 13, 2018

For smaller e-commerce vendors that may not have the resources to provide same-day delivery during the shopping season, free shipping offers can help satisfy early shoppers. Serve Customers and Inspire Purchases Through Live Chat. Holiday shoppers are drawn to e-commerce for its convenience, and to live chat for the same reason.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Comm100

OCTOBER 30, 2017

Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Download Now.

Contact Center 45

Contact Center Start-ups Construction Social Media 45

Intercom, Inc.

MARCH 29, 2018

Our chat covers why content is a channel worthy of early investment, the tactics he sees as underutilized, when to ask your audience for something in return, and more. Was that your strategy from the get go or was there a little bit of happenstance? The hub and spoke model for content strategy. That stuff really stands out.

Start-ups 192

Start-ups Engineering Gaming Direct Marketing 192

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. Introduction. Download Free.

Social Media 47

Social Media Customer Service Start-ups Omnichannel 47

Comm100

NOVEMBER 14, 2017

Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. CustServ chat, founded by Customer Service expert Marsha Collier , happens at 9pm ET on Tuesdays. Download Now.

Customer Service 44

Customer Service Social Media Contact Center Start-ups 44

Comm100

MAY 14, 2018

Let’s explore some employee retention strategies that executives can use and avoid high employee turnover. Things like printing for personal use, traveling on Netflix’s tab, using huge vendor gifts and spending the company’s resources should be done within justifiable limits. So how do you get new staff to stay? Why do Employees Leave?

Outlook 40

Outlook Customer Service Technology Technology 40

Comm100

FEBRUARY 16, 2018

Use this list of 2018 customer service and business trends to plan your customer experience strategy for the new year, and to stay one step ahead of the competition. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success. A Friction-less Experience Will Be Mandatory. Source: Activate.

Customer Service 40

Customer Service Social Media AI Customer Journey Map 40